Partner Community Office Hours February 2015

 Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

 The risks and uncertainties referred to above include - but are not limited to - risks associated with our new business model; our past operating losses; possible fluctuations in our operating results and rate of growth; interruptions or delays in our Web hosting; breach of our security measures; the immature market in which we operate; our relatively limited operating history; our ability to expand, retain, and motivate our employees and manage our growth; risks associated with new releases of our service; and risks associated with selling to larger enterprise customers.

Further information on potential factors that could affect the financial results of salesforce.com, inc. are included in our registration statement (on Form S-1) and in other filings with the Securities and Exchange Commission. These documents are available on the SEC Filings section of this Web site. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.

Safe Harbor Statement*

*also review your Partner Non-Disclosure Agreement (NDA)

Announcements

Feb. 3 – APP Academy: Getting Started (VC)

Feb. 3 – Dreamforce Office Hours

Feb. 4 – Partner Community Office Hours

Feb. 5 – Partner Roadmap Webinar

Feb. 5 – Partner Marketing Office Hours

Feb. 10 – Partner + Premier Success = Customer Success

Feb. 17 – APP Academy: Sales (VC)

Feb. 18 – Cloud Academy: Getting Started (VC)

Feb. 27 – Summer ’14 Release Exams Deadline

March 3 – Salesforce Partner Program Quarterly Update with Tyler Prince

To see more events, webinars, registrations, and replays you may have missed, go to: Partner Community > Calendar

Calendar of Events Check the Partner Community for Updates

•  Access to & insight from our PM’s & Program Staff •  Transparency with our product roadmap •  Program announcements & Alerts! •  Around once per month

Partner Roadmap Webinar What’s New & What’s Next for ISV & SI Partners

http://p.force.com/ROADMAP

Next session is on Feb. 5 at 9am Pacific Topic: Spring ‘15 Release for Partners

Alerts! Important Notification for Partners Read Each Notice Carefully

•  Premier  Success  Partner  Pilot  Discon1nued  

•  Consul1ng  Partner  Program  Changes  for  FY16  (Updated  Jan.  13,  2015)  

•  Trial  template  blackout  window  &  ISV  packages  during  Spring  ‘15  Release  

http://p.force.com/ALERTS

You must log in to see the Alerts!

http://p.force.com/premier http://p.force.com/heroku http://p.force.com/desk

New Product Information and Development Resources

Spring ’15 is Here!

✓  Sandbox Preview ✓  Pre-Release

✓  Release Schedule

✓  Release Notes

✓  Demos

✓  Preview Webinars ✓  Training

http://p.force.com/releases

New Consulting Partner (SI) Program Changes For the New Fiscal Year Beginning February 1, 2015

http://p.force.com/programchanges

Technical Questions? Forums Have Answers!

http://developer.salesforce.com/forums

The AppExchange Marketing Program (AMP) is a game-changing co-marketing engine designed to accelerate growth for AppExchange partners.

AppExchange Marketing Program (AMP)  Turnkey promotion and co-marketing opportunities for revenue-sharing partners.

Partners invest in AMP to: •  Increase awareness and demand. •  Create meaningful connections with Salesforce

customers, prospects, and sales. •  Leverage Salesforce’s brand power and world-class

marketing.

http://p.force.com/AMP

Now You Can Do That for FREE with Desk.com! The All-in-One Customer Support App for Fast-Growing Companies

Salesforce Partners Now Receive 5 Licenses FREE for 12 months

Support on Every Channel

SocialSupport

CaseManagement

Self-Service

MobileAccess

SimpleSetup

KnowledgeBase

Multilingual Support

BusinessInsights

Instant Productivity Connect & Grow

Productivity Tools

Multi-brand Support

Self-ServiceSelf-

ServiceSelf-Service

http://p.force.com/desk

PR Office Hours

Partner Community Office Hours

Partner Marketing Office Hours

Security Review Office Hours

http://p.force.com/officehours

Office Hours For All Partners

Dreamforce Office Hours New!

Sponsorships are now open! Please review the updated list of events

http://p.force.com/sponsorships

New Functionality in the Partner Community Starting on February 20

•  Translation of the Partner Community to Japanese

•  Revamped Partner Signup process with an easy step-by-step wizard for signing up

•  Access to the Partner Sales Aid from the Partner Online Training page

•  Presentation and acceptance of the Partner Master Agreement on the Partner Community

•  Old Partner Portal site will be fully retired on April 3rd (see Jan. 13th News Item)

http://p.force.com/news

•  The new place for ALL partners to generate new orgs (ISV & SI)

•  Manage all of your orgs in one place

•  Create new orgs (demos, testing, development, etc.)

•  Custom Views help you organize and manage

•  Choose one org as the “hub”; associate other orgs to it

•  Related orgs can be automatically discovered

•  Seamlessly switch between orgs without adding login credentials

Environment Hub Org Management for ISV & SI Partners

http://p.force.com/hub

Partner Community Resources

How do I access?

✓ Partner Community p.force.com/signup ✓  Partner Online Training p.force.com/LMS ✓  Partner Sales Aid p.force.com/PSA

Partner Community - Next Steps

ü  Get Access to the new Partner Community

ü  Post Your Picture

Let us see who you are!

ü  Join the Partner Community *Official* Group o  In that group, select: Email Settings > Daily Digest

ü  Encourage your colleagues to do the same

ü  Go to p.force.com/signup for help

ü  Collaborate and have fun!

YES! NO!

Partner Online Training Now Includes the Partner Sales Aid

http://p.force.com/LMS Login must contain @partnertraining.com

Partner Sales Aid (PSA) •  Access via Any Web Enabled

Device

•  Phone & Tablet using Salesforce1

•  Initial Access through Education tabs in Partner Community

•  PSA contains Sales & Sales Support Content

http://p.force.com/psa

Partner Community – Topics (A-Z) Jump directly to a specific topic

http://p.force.com/topics

Partner Community – Tip Sheet

http://p.force.com/tipsheet

Office Hours Are Open!

2 Ways to Ask Questions

http://p.force.com/question

1. Post your question to the Q&A Chatter Group -  http://p.force.com/question

2. Use the GoToWebinar Question Pane

- we may re-post your question in the Q&A Chatter Group

Office Hours Now Open!

1.  Programs? 2.  Policies? 3.  Resources? 4.  Training? 5.  Timelines? 6.  Deadlines? 7.  Best Practices?

Thank you