Part III

The Baldrige Model of

Performance Excellence

Prepared for:Prepared for:

The Cedar Rapids Community The Cedar Rapids Community Schools Board of EducationSchools Board of Education

August 16, 2004August 16, 2004

Baldrige and the Board

Leadership1

Strategy

Leadership1

2

Strategy

Leadership

Customers

1

2

3

Strategy

Leadership

Customers

Information and Analysis

1

2

3

4

Human Resource

Focus

Strategy

Leadership

Customers

Information and Analysis

1

2

3

4

5

Human Resource

Focus

Process Management

Strategy

Leadership

Customers

Information and Analysis

1

2

3

4

5

6

Results

Human Resource

Focus

Process Management

Strategy

Leadership

Customers

Information and Analysis

1

2

3

4

5

6

7

Results

Human Resource

Focus

Process Management

Delight

Strategy

Leadership

Customers

Requirements

Information and Analysis

1

2

3

4

5

6

7

Dashboard to Monitor Progress

Results

Human Resource

Focus

Process Management

Delight

Strategy

Leadership

Customers

Requirements

Information and Analysis

1

2

3

4

5

6

7

Examples of Quality Tools

HistogramHistogram ConsensogramConsensogram Lotus DiagramLotus Diagram Force Field Force Field

AnalysisAnalysis Fishbone Fishbone

DiagramDiagram Radar ChartRadar Chart Pareto DiagramPareto Diagram

BrainstormingBrainstorming Flow ChartFlow Chart Plus/DeltaPlus/Delta Check SheetCheck Sheet Affinity Affinity

DiagramDiagram Light VotingLight Voting Scatter Scatter

DiagramDiagram

What Is PDSA?PPlanlan

DDoo

SStudytudy

AActct

Using

PDSA to

Improve Math

Baldrige-Based Self-Assessment for the Board of Education

The purpose of the

Board QuickCheck is to

provide a quick

evaluation of the school

as a learning system

complete with an action

plan for getting started.

LEADERSHIPWe work with key

stakeholders to develop a School Board mission

statement that supports the state and district

mission.

YES *TBA

In the process

STAKEHOLDER FOCUS

We have surveyed our We have surveyed our

stakeholders to determine the stakeholders to determine the

degree of satisfaction with the degree of satisfaction with the

Board’s level of performance.Board’s level of performance.

YES *TBA

Sometimes

STRATEGIC PLANNING

We have School Board goals

that are measurable, publicly

displayed, and support

district goals.

YES *TBA

Sometimes

HUMAN RESOURCES

FOCUSWe have created a School Board in which Board members are partners in their work and learning through:

Collaboration designed to achieve common goals;

shared ownership of Board improvement goals;

positive environment.

YES *TBA

Sometimes

Process Management

All Board members work on continually improving

Board processes. We use a + delta as well as other quality tools to analyze Board performance and

make improvements.

YES *TBA

Sometimes

Performance Results

We have data that

indicate that our Board

does well compared to

similar (then best)

Boards.

YES *TBA

Sometimes

INFORMATION AND ANALYSIS

Results data are publicly displayed and

used to monitor progress toward Board

goals.

YES *TBA

In the process

If you see a If you see a need and need and choose to choose to accept the accept the challenge…challenge…

……a process a process to bring to bring about about

intentional intentional improvemenimprovement is initiated.t is initiated.

Board Improvement Process

Validate the need for school board Validate the need for school board improvement (consult QuickCheck).improvement (consult QuickCheck).

Clarify and communicate board mission, Clarify and communicate board mission, goals, and measures.goals, and measures.

Adopt and deploy an approach of Adopt and deploy an approach of continual improvement for all board continual improvement for all board work.work.

Translate the approach to aligned action Translate the approach to aligned action by every board member.by every board member.

Analyze results and make improvements.Analyze results and make improvements. Repeat the cycle.Repeat the cycle.

Plus/Delta

Based on QuickCheck Based on QuickCheck results, STRENGTHS results, STRENGTHS and OPPORTUNITIES and OPPORTUNITIES for IMPROVEMENT for IMPROVEMENT

are identified.are identified.

Readily Available Resources

Langford - Langford - Tool Time for Tool Time for EducationEducation

Koalaty Kid/Keys Resources Koalaty Kid/Keys Resources (ASQ)(ASQ)

Malcolm Baldrige National Malcolm Baldrige National Quality Program (ASQ and Quality Program (ASQ and National Institute of Standards National Institute of Standards and Technology) and Technology)

Jim Shipley and Associates – Jim Shipley and Associates – Integrated Systems SolutionsIntegrated Systems Solutions

A Gold Mine…

The Iowa Quality Center The Iowa Quality Center (IRPE training)(IRPE training)

Grant Wood Area Education Grant Wood Area Education AgencyAgency

Business partners Business partners embracing embracing Baldrige/continuous Baldrige/continuous improvement principlesimprovement principles

When school districts apply When school districts apply the principles and the principles and

techniques of continuous techniques of continuous improvement over time, improvement over time,

positive and lasting positive and lasting changes in all parts of the changes in all parts of the system (including student system (including student

learning) are dramatic.learning) are dramatic.

A possible Cedar Rapids approach to continuous

improvement…

Review the District Strategic PlanReview the District Strategic Plan Train for and utilize the Baldrige framework (7 Train for and utilize the Baldrige framework (7

Categories)Categories) Baldrige in the classroom for teachers and Baldrige in the classroom for teachers and

principals (building on Action Research)principals (building on Action Research) Iowa Recognition for Performance Excellence Iowa Recognition for Performance Excellence

examiner training for supervisorsexaminer training for supervisors PDSA as the process improvement model for PDSA as the process improvement model for

data driven decisionsdata driven decisions Develop and utilize a school improvement Develop and utilize a school improvement

planning format that is…planning format that is… Based on Baldrige (and meets Iowa DE Based on Baldrige (and meets Iowa DE

requirements)requirements) Reviewed quarterly and at the end of each yearReviewed quarterly and at the end of each year

Are we Are we willing?willing?