PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017...

17
Bayside City Council Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation 3. Role Statements 4. Control and Support Agencies 5. Municipal Emergency Coordination Centre(s) 6. Information, Warning and Communication 7. Response / Recovery Handover 8. Evacuation 9. Health and Medical 10. Transport and Engineering

Transcript of PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017...

Page 1: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 1 of 17 pages

PART A2

RESPONSE

INDEX

PART 1. Introduction 2. Response Implementation 3. Role Statements 4. Control and Support Agencies 5. Municipal Emergency Coordination Centre(s) 6. Information, Warning and Communication 7. Response / Recovery Handover 8. Evacuation 9. Health and Medical 10. Transport and Engineering

Page 2: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 2 of 17 pages

RESPONSE

1. INTRODUCTION

The Victoria State Emergency Response Plan includes arrangements that facilitate the mobilisation of resource levels appropriate to the nature and magnitude of the emergency. Response to most emergency incidents can be coordinated at a local or municipal level. However, when local resources are exhausted, the State Emergency Response Plan provides for further resources to be made available: firstly from neighbouring municipalities (on a Regional basis), secondly on a State-wide basis, and thirdly from the Commonwealth. Bayside City Council does not have Council owned resources suitable for mobilisation in response to emergencies. However, it has access to contractors providing services in Civil Infrastructure, Open Space, Arboriculture, Building and Cleaning Maintenance services. Each contract provides for the use of all staff, plant and equipment necessary to assist in an emergency. In the case of an emergency, the MERO has full delegated authority to utilise these resources as required (Refer Part B2 – Special plans and Arrangements for an example of the contract clauses) The MERO has contact details for all contractors and a complete list of plant and equipment available. The procedure for the MERO accessing resources in an emergency is detailed in Annex 1 to this part (A2) of the MEMP. Alerting of Personnel in a Municipal Emergency Context During Business Hours

All emergency services and agencies have been provided with the contact details of

Bayside City Council and key Council Municipal Emergency management staff.

Where a Municipal Emergency has been called roles, responsibilities and chain of

command are defined within this document.

Outside of Business Hours

For emergencies occurring outside normal business hours Well Done International is

Council’s After Hours service, and can be contacted on Council’s main number 9599 4444.

After Hours On Call staff are alerted via pager system. Bayside’s After Hours On Call staff

have (in most instances) roles within the MEMPC, for example as Executive Officer or as

Deputy MERO and there are at least two staff on call at all times. After Hours On Call staff

have a clear understanding that in the event of a municipal emergency the MERO is to be

contacted and informed of the situation immediately.

After Hours On Call staff have the contact details for all relevant key Council Municipal

Emergency management staff. After hours officers have a clear understanding that in the

case of a Municipal Emergency the After Hours staff would contact the MERO, MRM and

other key staff where the MERC has deemed their involvement is required.

The MERC and other members of the MEMP also have all contact details for key Council

staff.

Where a Municipal Emergency has been called roles, responsibilities and chain of

command would be in line with what is shown within this document.

Page 3: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 3 of 17 pages

2. RESPONSE IMPLEMENTATION

The municipal emergency management arrangements are escalated/implemented by the Municipal Emergency Resource Officer (MERO) or his/her Deputy, at the request of the Municipal Emergency Response Coordinator, (MERC) or his Deputy. Response arrangements should be implemented at the earliest possible opportunity if the effects of emergencies are to be minimised. Although there are no formal phases for response to an emergency, the following groupings of activities may assist in preparing for, responding to and recovering from an emergency:

2.1 Alert (Pre emergency)

Upon receipt of warning or information that an emergency may occur or affect the community, the organisation must be alerted to ensure its readiness to act if called upon. The following groups or individuals should be briefed about the potential emergency:

Key municipal personnel

Members of the Municipal Emergency Management Group.

MERO and/or Deputy MERO

MRM and/or Deputy MRM

Municipal Emergency Coordination Centre (MECC) Manager

MERC (if not already aware)

Chief Executive Officer

In addition, consideration should be given to:

Testing of communications arrangements

Establishing the flow of information between the Bayside City Council and relevant control and support agencies

Establishing and staffing the Municipal Emergency Coordination Centre (MECC), or at the very least preparing a roster in the event of activation. (Refer Part C7)

Preparing equipment and personnel for immediate action to appropriate sub-plans

Identify assembly areas for marshalling of resources.

Maintain communication with the MRM in relation to implementation of any emergency relief or recovery services that may be required

Alerting co-operating outside agencies

The issuing of public warnings, as authorised by the Regional or Municipal Emergency Response Coordinator.

2.2 Emergency response

This is the operational phase of the emergency when control and support agencies are committed to contain or control the emergency. Some operations may necessitate immediately implementing these actions without any pre-warning. Activities that should be considered at this point are:

Page 4: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 4 of 17 pages

Primary Activities

Establish and staff Municipal Emergency Coordination Centre (MECC). (Refer Part C7)

Identify assembly areas for marshalling of resources.

Identify and establish one or more Emergency Relief Centre(s) as required, including mobilise staff to manage the facility (Refer Part C5)

Mobilise personnel/equipment as requested. Refer to Annex 1 to Part A2

Ensure Volunteer Emergency Workers are registered.

Ensure full records are maintained of all communications, including deployments.

Maintain records of financial commitments made by Council in response to the emergency, or on behalf of requesting agencies in relation to the emergency.

Produce situation reports (sitreps) on regular basis for relevant authorities and bodies.

Deploy additional resources as required

- Through adjoining municipality MERO’s

- Through external support agencies

- Through Regional assistance via MERC.

Support Activities

To support response personnel whether Bayside City Council, other agencies or volunteers, it may be necessary to provide:

A volunteer emergency worker register, to record the identity of volunteers and time on/off.

Catering, toilets, wash-up facilities, rest areas, seats, beds etc.

Transport to and from incident.

DHHS maintains Victoria’s Emergency Volunteer Portal to assist in managing spontaneous emergency volunteers. In an emergency, spontaneous volunteers will be encouraged to record their details on the Register – instead of contacting local authorities or travelling to affected areas – and wait to be contacted as relief and recovery activities are identified. Upon request, a list of nearby volunteers can be provided to Council (or to a volunteer management agency) for follow-up. (DOC/15/13889)

3. ROLE STATEMENTS

Authority to commit municipal resources in an emergency is vested in the Municipal Emergency Resource Officer (MERO). Refer to Annex 1 of Part A2 for procedure.

The MERO has full authority and delegated powers to manage the Council’s responsibility and coordinate its role during emergencies. The Emergency Management Group (EMG) will be the primary reference in a municipal emergency to determine the level of activation required in relation to the role of the Council described above. This group will consist of:

Page 5: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 5 of 17 pages

Municipal Emergency Resource Officer (MERO);

Municipal Recovery Manager (MRM);

Municipal Emergency Response Coordinator (MERC);

Nominated representative of the Control Agency; and

Other Support Agency representatives as required.

3.1 Municipal Emergency Resource Officer

Bayside City Council has appointed the Manager Assets and Projects to fulfil with full delegated powers, the function of Municipal Emergency Resource Officer (MERO). The Council has appointed the Waste Management Coordinator and the Parks Management Officer as Deputy MEROs.

Responsibilities

Refer to EMMV 2012, Page 6 – 26

To be responsible for the coordination of Municipal resources in responding to emergencies.

To establish and maintain effective infrastructure of personnel whereby municipal resources can be accessed on a 24 hour basis.

To establish and maintain effective planning and liaison with the MRM and agencies servicing the City of Bayside, including through the Bayside City Council Municipal Emergency Management Planning Committee.

To maintain the Municipal Emergency Coordination Centre(s) at a level of preparedness to ensure prompt activation when necessary.

To facilitate the arrangement of a post emergency debrief as requested by the Municipal Emergency Response Coordinator.

To ensure procedures and systems are in place to monitor and record all expenditure by the municipality in relation to emergencies.

To review the MEMP on a regular basis and update accordingly.

3.2 Municipal Recovery Manager

Bayside City Council has appointed the Manager Community Services to fulfil the function of Municipal Recovery Manager (MRM), the Manager Libraries, and Youth Services Coordinator as the Deputy MRMs.

Responsibilities

Refer EMMV 2012, Page 6 – 27

Contribute to the Bayside City Council Municipal Emergency Management Planning Committee and coordinate Municipal and community resources within the City of Bayside during Relief and Recovery.

Immediately following an emergency, assist with the collation and evaluation of information gathered in the post impact assessment; the establishment of priorities for the restoration of community services and needs.

Page 6: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 6 of 17 pages

Liaise with the appointed MERO for the best use of municipal resources to enable the Recovery by individuals or the community from the effects of an emergency.

Establish an Information and Coordination Centre to be located at the Council Offices or a location appropriate to the emergency that has occurred.

Liaise, consult and negotiate on behalf of the affected area with Recovery agencies and Bayside City Council.

Liaise with the Regional Recovery Management Committee, or the Department of Health and Health & Human Services

Undertake specific Recovery activities as determined by Bayside City Council and the Regional Recovery Committee.

The MRM may delegate duties to provide for effective management of the recovery functions.

3.3 Municipal Fire Prevention Officer

Bayside City Council has appointed the Local Laws Coordinator to fulfil the function of Municipal Fire Prevention Officer (MFPO); the Local Laws Officers are all delegated as assistant fire prevention officers.

Responsibilities

Refer EMMV 2012, Page 6 - 28

Liaise with fire services, brigades, other authorities and councils regarding fire prevention planning and implementation;

Advise and assist the Municipal Emergency Management Planning Committee on fire prevention and related matters;

Report to Council on fire prevention and related matters;

Carry out tasks related to fire prevention notices and infringements notices;

Investigate and act on complaints regarding potential fire hazards;

Advise, assist and make recommendations to the general public on fire prevention and related matters;

Issue permits to burn.

3.4 MEMPC Executive Officer

Bayside City Council has appointed the MERO to fulfil the role of Executive Officer to the Municipal Emergency Management Planning Committee (MEMPC)

Responsibilities

To manage all aspects of meetings of the MEMPC and sub groups including calling of meetings, agendas, taking of minutes and following up on action items.

To manage all aspects of maintaining the Municipal Emergency Management Plan (MEMP) including requesting and receiving proposed amendments, amending and updating the plan, issuing amendments as agreed and maintaining a register of distribution of the plan and amendments.

Victorian Emergency Management Reform White Paper

Page 7: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 7 of 17 pages

3.5 Incident Emergency Response Coordinator

The Senior Police Member present at the scene of an emergency will be the Incident Emergency Response Coordinator and has the responsibility of coordinating resources to provide the most effective support to the Control Agency and the functional service agencies. Responsibilities:

Identify the organisational arrangements for managing the response to emergencies;

Provide a framework within which specific agencies or multi-agencies response and recovery plans are developed and operated.

Ensures appropriate agencies that are trained and equipped to provide a particular emergency response service, respond and are co-ordinated in their activities accordingly.

Clearly defines the roles of both control and support agencies.

3.6 Municipal Emergency Response Coordinator

The Municipal Emergency Response Coordinator - Bayside City Council is the delegated Officer from Bayside Police Station, or their delegated representative. The Deputy Municipal Emergency Response Coordinator is a delegated Officer from the Bayside Police Station or their delegated representative.

Responsibilities

Refer to EMMV 2014, Page 3 - 20 Take an active role in planning at a local level including representation on the Municipal Emergency Management Planning Committee.

In times of emergencies that require activation of the MECC attend at the MECC as Municipal Emergency Response Coordinator.

Liaise with local control and support agencies and ensure that an effective control structure has been established by agencies in response to an emergency at local level.

Obtain and forward regular advice to the Regional Emergency Response Coordinator of the potential of an emergency, which is not under substantial control of the control agency.

Maintain an awareness of local resources, which may be utilised in an emergency.

Convene post-emergency de-briefing conferences as soon as practicable after a local emergency when required. (EMMV – Control agency VicPol)

Any response agency requiring municipal support will request that support through the Municipal Emergency Response Coordinator who will pass on all requirements to the Municipal Emergency Resource Officer.

3.7 REGIONAL EMERGENCY RESPONSE COORDINATOR (RERC)

When all relevant resources have been fully committed and there is further requirement for additional resources, all requests must be forwarded to the Municipal Emergency Response Coordinator who will in turn pass on same to the Regional Emergency Response Coordinator for action.

Page 8: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 8 of 17 pages

3.8 Command, Control and Coordination

Command involves the direction of operational personnel and resources of the various agencies in the performance of their relevant roles and tasks during an emergency. The direction of agencies operates vertically within the command structure of each agency. Control involves the overall direction of response activities in an emergency situation. Authority for control is regulated by legislation and carries with it the responsibility for tasking other agencies in accordance with the needs of the situation. Control operates horizontally across agencies. The list of response agencies and their roles can be found in below. Coordination relates primarily to resources and operates throughout the management of response or recovery activities. It is primarily concerned with the systematic acquisition and application of resources (agencies, personnel and equipment). Emergency Management Strategic Priorities The State emergency management priorities are:

Protection and preservation of life is paramount. This includes: - Safety of emergency responders; and

- Safety of community members including vulnerable community members and visitors and tourists

Issuing of community information and community warnings detailing incident information that is timely, relevant and tailored to assist community members make informed decisions about their safety

Protection of critical infrastructure and community assets that support community resilience

Protection of residential property as a primary place of residence

Protection of assets supporting individual livelihoods and economic production that supports individual and community financial sustainability

Protection of environmental and conservation assets that considers cultural, biodiversity and social values of the environment.

Operational Tiers The State has a scalable systems approach to manage emergency response operations, managed through the following three operational tiers:

State tier

Regional tier

Incident tier. Not all tiers will be active for every emergency. In general the State and Regional tiers are active only for major emergencies or where major emergencies are anticipated to occur. Non-major emergencies are managed only at the incident tier. The people and agencies with roles and responsibilities for responding to emergencies work together in teams at each tier to ensure a collaborative and coordinated whole of government approach. Local government representatives should be included in all tiers of emergency management as they are the primary source of information about a local community

4 CONTROL AND SUPPORT AGENCIES

This table details an agreed set of control and support agency responsibilities for the response to identified emergencies within the Bayside City Council.

Page 9: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 9 of 17 pages

EMERGENCY CONTROL AGENCY SUPPORT AGENCIES

ACCIDENT / INCIDENT

Aircraft Victoria Police AMSA, ATSB, MFB, VICPOL,

Ambulance Victoria

Biological materials Dept of Health

Gas leakage MFB Gas distribution companies

Hazardous materials, high consequence dangerous goods or dangerous goods

MFB EPA, Ambulance Victoria, VICPOL, Worksafe (workplace storage facilities and transport)

Lifts, cranes or scaffolding and amusement structures

MFB Worksafe

Marine (not including marine pollution)

Victoria Police Transport Safety Victoria, AMSA

Military aircraft Australian Defence Forces AMSA, VICPOL, Airservices Australia

Radioactive materials Dept of Health

Rail and tram Victoria Police PTD, DOT, VicTrack, MFB, AV, VICSES

Road Victoria Police MFB, VicRoads, Bayside City Council

AGRICULTURAL

Chemical contamination of livestock or agricultural produce (agricultural or veterinary)

DELWP DFSV, PrimeSafe

Page 10: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 10 of 17 pages

EMERGENCY CONTROL AGENCY SUPPORT AGENCIES

Exotic animal disease (includes bees and aquaculture)

DELWP DELWP

Plant pest or disease DELWP DELWP

Drought DELWP

ENVIRONMENTAL

Marine pollution, oil and chemical spills in local ports or state rivers

DOT (Security and Emergency Management Division)/Port operator

DELWP, EPA, AMSA, PV, BOM, VRCA, MFB

Oiled Wildlife DELWP PV, DOT, AMSA

Exotic marine pest incursion

DELWP DELWP, PV

Cetacean (whale) stranding or entanglement

DELWP DELWP, PV

Vertebrate pest / plagues DELWP DELWP

Pollution into inland waters

MFB EPA, PV

Pollution of inland waters EPA, MW Parks Victoria

ESSENTIAL SERVICE DISRUPTION

Food supply, critical infrastructure damage or disruption

Victoria Police DELWP

Electricity DELWP (Energy Sector Development Division)

AEMO, Jemena, Energy Safe Victoria, DELWP

Natural gas DELWP (Energy Sector Development Division)

AEMO, DELWP (Minerals and Petroleum), Energy Safe Victoria, gas distribution companies

Petroleum and liquid fuels DELWP (Energy Sector Development Division)

DELWP (Minerals and Petroleum), Worksafe, Oil companies

Public transport DOT Transport providers

Roads, bridges & tunnels VicRoads Bayside City Council

Water & Sewerage DELWP Melbourne Water, South East Water, Dept of Health

FIRE AND / OR EXPLOSION

Aircraft MFB

Boiler and pressure vessels

MFB Worksafe

Explosion MFB DELWP, Worksafe

Explosive device Victoria Police

Fire MFB PV, Worksafe, BOM

HUMAN DISEASE / ILLNESS

Retail food contamination Dept of Health

Food / drinking water contamination

Dept of Health Bayside City Council

Human disease Dept of Health

NATURAL EVENT

Earthquake VICSES All

Page 11: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 11 of 17 pages

EMERGENCY CONTROL AGENCY SUPPORT AGENCIES

Flood VICSES DELWP, VICPOL, Melbourne Water, Bayside City Council, MFB

Storm VICSES MFB, VICPOL, Bayside City Council, Bureau of Meteorology

Tsunami VICSES BOM, All

RESCUE

Building, structure MFB BC, AV, VICPOL, Worksafe

Cave Victoria Police VICSES

Land Victoria Police VICSES

Lift, crane, scaffolding or amusement structure

MFB VICPOL, VICSES, Worksafe

Rail, aircraft and industrial MFB AMSA (aircraft only), Worksafe (rail and industrial only)

Road MFB AV

Trench or tunnel MFB

Water Victoria Police VICSES

SEARCH

Land and water Victoria Police VICSES

OTHER

Marine casualty – non SAR – (commercial ship) in port waters

Port operator, VRCA MSV, AMSA, MFB, VicPol, AV

Other threats against persons, property or environment

Victoria Police

5 MUNICIPAL EMERGENCY COORDINATION CENTRE (MECC)

The MECC will coordinate the provision of human and material resources within the municipality, during emergencies. It will also maintain an overall view of the operational activities within this plan's area of responsibility, for record, planning and debrief purposes. The MECC may also become operational during support operations to a neighbouring municipality. Administrative staff for the MECC will be drawn from municipal employees. Provision of MECC functions may in the first instance be conducted from an appropriate Police Station. The Emergency Response Coordinator may request activation of an identified MECC if required. The Municipal Emergency Coordination Centres for Bayside are:

Primary: Corporate Centre at 76 Royal Avenue, Sandringham.

Alternative: Bayside Police Station, Abbott St, Sandringham.

A MECC will be:

activated at the request of the Municipal Emergency Response Coordinator;

the venue for recording, planning and debriefing in relation to municipal level activities during emergencies; and

administrated by the Council

Dissemination of current accurate information and situation reports as required.

An agreed set of Standard Operating Procedures for use in an MECC is detailed in Part C7.

Page 12: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 12 of 17 pages

6 INFORMATION, WARNING AND COMMUNICATION

6.1 Authority and Implementation

Releasing information and warnings is normally the responsibility of the control agency(s) in conjunction with the MERC. The Council’s Executive Manager Communications and Customer Service will prepare material for release under the direction of the Bayside City Council Municipal Emergency Management Planning Committee. Any information released to the public in the name of Bayside City Council must be approved by the Chief Executive Officer or Delegated Officer (Recovery Phase only). Information can be categorised as follows:

6.2 Pre impact

To enable the community to take reasonable measures to prevent, or mitigate the potential effects of emergencies, and to cope during the impact phase of an emergency;

6.3 During impact

To distribute suitable news releases to the appropriate agencies, concerning the effects of the emergency and what action can be taken by the community; and

6.4 Post impact

To maintain the crucial information flow to those in need of assistance and direction.

6.5 Recovery

Releasing information will be the responsibility of Bayside City Council in conjunction with the Department of Health & Human Services.

6.6 Dissemination.

Immediate use of the media should be made to avoid phone congestion. The public should be advised to direct calls to appropriate agencies and centres with adequate facilities, staff and knowledge to answer questions or disseminate information. The “Standard Emergency Warning Signal” may be used to alert the public to an actual or impending emergency or maintain the dissemination of public information. All methods of disseminating information will be considered, and utilised where appropriate, including;

Radio stations;

Television;

Local Telephone Information Lines, including requesting the use of the Community Warning and Information System (Emergency Alerting System).

Text messaging services

Newspapers (particularly in extended response and recovery phases)

Local Community organisations and their newsletters

Recorded information services

Web sites/social media

Page 13: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 13 of 17 pages

Ethnic groups, radio stations, newspapers

Church/Religious Groups

Libraries

Manual door knock of each residence

Public address system mounted on vehicle

Media management at any incident is the responsibility of the control agency. The incident controller should ensure that current and accurate information is available. Should the control agency not be equipped, or otherwise unable to deal directly with the media, the assistance of the Victoria Police Media Liaison Unit may be requested.

6.7 Disabled or Non-English Speaking Persons.

Special considerations need to be given to warning disabled people. The Translating and Interpreting Service may be able to assist where communication is required with persons unable to speak English. The language in question can be used to establish using a language indicator card. These are available from the Commonwealth Department of Immigration and Multicultural Affairs and Bayside City Council.

6.8 Media Liaison. Alternative communications

The Executive Manager Communications & Customer Service will act as Media Liaison Officer to coordinate the dissemination of information to the necessary agencies. The Media Liaison Officer will report directly to the Chief Executive Officer and the MERO. A clearly defined area, as close as practicable to the incident should be established as a media area. All media representatives should be directed to this area.

6.9 Communications.

The primary support agency for communications is the Victoria Police in accordance with State Emergency Response arrangements.

The Aim is to ensure essential communications when requested.

All agencies having a role in these arrangements are responsible for the provision of their own communications systems during emergencies.

Telephone Communications provided by Telstra will be the initial and primary means of communication in the event of an emergency. Communications facilities are of prime consideration when identifying locations for use as ECCs, Assembly Areas and Emergency Relief Centres.

Additional telephones can be provided by Telstra upon request to the Regional Emergency Response Coordinator through the Municipal Emergency Response Coordinator. All costs, related to such installations, are the responsibility of the requesting organisation.

Page 14: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 14 of 17 pages

Alternative Communications Resources may be available in an emergency from:

Bayside City Council Municipal Depot;

Wireless Institute Civil Emergency Network (WICEN), Moorabbin;

Local taxi and bus depots and

Bayside City Council corporate and Council's after hours service provider. 7 RESPONSE / RECOVERY HANDOVER

7.1 Response–To–Recovery Hand Over

Smooth Transition

The process of transition from response to recovery is an on going one and commences from the time of impact of the emergency. However, an agreement for handover from emergency response coordination to emergency recovery coordination is required to achieve a seamless transition of information, management, resources and coordination activities For this to occur, the control agency, MERC, MERO and MRM should consult to reach agreement on the timing and process of the handover from response to recovery. Key considerations in reaching an agreement on the timing of the handover include:

The nature of the hazard or threat and its potential to continue or re-occur.

The extent of impact on communities, which may determine if a prolonged transition is required where some areas or affected groups are handed over before others.

The extent of loss or damage and the extent of emergency relief.

The anticipated demand on resources during recovery.

Hand Over of Goods/Facilities

In some circumstances, it may be appropriate for certain facilities and goods obtained during emergency response to be utilised in recovery activities. In these situations there would be an actual hand over to the MRM of such facilities and goods. This hand over will occur only after agreement has been reached between response and recovery managers.

7.2 Stand Down (Post emergency response)

When the control agency and emergency response coordinator are satisfied that the response to the emergency has been completed, a number of actions are required to complete the emergency response activities. Actions may include:

Recall of personnel and equipment

Inform public if appropriate

Conduct de-briefings

Initiate procedures for payment/compensation, including seeking reimbursement for authorised expenditure either from requesting agencies or the State government depending on circumstances and eligibility. Refer to EMMV Part 8, Appendix 1 for more details.

Prepare reports

Page 15: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 15 of 17 pages

8 EVACUATION

8.1 Decision to Evacuate

The decision to evacuate rests with the control agency in conjunction with police and available expert advice, unless time constraints prevent this consultation. Once the decision is made, the police are responsible for carrying out the evacuation. Consideration must be given to the area, which is to be evacuated, the route to be followed, the means of transport and the location to which evacuees will be asked to attend.

8.2 Making it Happen

Once the decision to evacuate has been made the MERO should be contacted to assist in the implementation of the evacuation. The Bayside City Council will provide advice regarding the most suitable Emergency Relief Centre. The MERO will arrange;

An Assembly area if required.

Transport

Refer Part A1-2 Contact Directory for transport resources.

If the number of people to be moved would swamp the municipal resources (owned and operated, or available within the municipality), then the MERO will request assistance through the MERC. The MERC will escalate the request through the RERC.

9 HEALTH

The Municipal Environmental Health Officer has delegated the responsibility for health and medical matters. Municipal Health and Medical facilities and arrangements should be considered in conjunction with the Regional Medical Emergency Response Plan and the Municipal Hospital Emergency Plans.

9.1 Health

The Environmental Health Officer is responsible for all public health matters in the municipality. In emergencies, the Environmental Health Officer supervises:

Hygienic food handling, safe production, storage and distribution;

Supply of sanitary and hygienic accommodation when required;

Refuse removal;

Pest control;

Control of infectious diseases including immunisation;

Disposal of dead animals; and

Advises on Water Supply as required.

Page 16: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 16 of 17 pages

9.2 Medical.

Ambulance Victoria and hospitals within Bayside will implement medical arrangements in accordance with the State Health and Emergency Response Plan (SHERP) where people are injured or require medical assistance. Ambulance Victoria will be responsible for activating St John Ambulance Australia and Red Cross when additional first aid support is required. The Health Commander will carry out pre-hospital management at an emergency scene. The pre-hospital response management role:

Arranges for resources as required;

Provides for triage (prioritise patients for treatment);

Coordinates transport of patients; and

Determines the destination of patients.

10 TRANSPORT AND ENGINEERING

The MERO will be responsible for transport and infrastructure matters, including identification and deployment of available transport and engineering resources within the municipality and specialist and technical advice. The MERO will facilitate the provision of equipment and/or assets to assist with the clearance of blocked drains and blocked local roads including tree removal. All requests for transport and engineering resources should be directed to the Municipal Emergency Response Co-ordinator, who will then request the MERO. The MERO is responsible for maintaining a resource database and contact details. Municipal resources should be used in the first instance, prior to engaging private contractors. 10.1 Road Closures Due to the topography of the road network there are no pre-existing plans or alternate traffic routes. However the MERO, upon the request of VicPol will assist with the provision of signage, road closures and related.

Annex 1 to Part A2 Resource Request Standard Operating Procedure

All requests for Council owned or controlled resources are to be directed to the MERO in the first instance. Refer to the contact directory (Part A1-1) for contact details. Upon receipt of a request for a resource the MERO is to:

1. Log the details of the request including: a. Date and time of request b. Resource required c. Location required d. Person and organisation making request (for possible cost recovery)

2. MERO is to attempt to source resources from Council contractors and/or identified resource provider organisations in Part A1-2 of the MEMP and ascertain an estimated response time to the request.

3. If a Council contractor, they will be expected to respond in accordance with the terms and conditions of their contract with Council.

Page 17: PART A2 RESPONSE INDEX - VIC · Municipal Emergency Management Plan. PART A2 Reviewed November 2017 Page 1 of 17 pages PART A2 RESPONSE INDEX PART 1. Introduction 2. Response Implementation

Bayside City Council Municipal Emergency Management Plan. PART A2

Reviewed November 2017 Page 17 of 17 pages

4. If the MERO is unable to secure the required resource from with the municipality, the request is to be passed to the MERC who will forward the request to the RERC to locate a suitable resource from within the region.

5. Once a resource has been located and an estimated response time determined, the MERO is communicate that time back to the originator of the request and log the details.