• Part A: Principles and Functions of Management

• Introduction to Management• Principles of Management• Business Environment• Planning• Organizing• Staffing• Directing • Controlling

CBSE Syllabus Class XII

16 marks

14 marks

20 marks

Total 50 marks

• Part B: Business Finance and Marketing

• Financial Marketing• Financial Markets• Marketing Management• Consumer Protection

• Part C: Project Work 20 marks

15 marks

15 marks

Total 50 marks

QUESTION PAPER DESIGN

S.no

Typology of questions

Very Short

Answer(1 mark)

Short Ans – I (3mark)

Short Ans - II

(4 marks)

Long Answer

(5marks)

Essay type

(6marks)

Total Mark

% weight- age

1. Remembering

(Knowledge based)

2 1 1 1 - 14 17%

•Knowledge based questions refers to- simple recall questions, to know specific facts, terms, concepts, principles or theories.•The action verbs used under Knowledge domain are:-•Enumerate•Mention•What is meant by•State•Give the meaning of•List•Discuss•Identify•Recite

S.no

Typology of questions

Very Short

Answer(1 mark)

Short Ans –I

(3mark)

Short Ans - II (4 mark)

Long answer(5mark)

Essay type

(6mark)

Total Mark

% weight

age

2. Understanding

(Comprehension)

2 2 1 - 1 18 23%

Understanding domain familiarizes with the meaning and to understand conceptually, interpret, compare, contrast information.The action verbs used in Understanding domain are:- ➢Explain➢Distinguish➢Differentiate

S.no

Typology of questions

Very Short

Answer(1 mark)

Short Ans – I (3mark)

Short Ans - II (4 mark)

Long Answer(5mark)

Essay type

(6mark)

Total Mark

% weight

age

3. Applicat -ion

2 1 1 1 1 20 25%

4. High order

thinking skills

2 1 2 - 1 19 24%

Application domain is concerned with the use of abstract information in concrete situation, to apply knowledge to new situations, use given content to interpret a situation, provide an example or solve a problem.Hots domain Analysis & synthesis – classify, compare, contrast or differentiate between different pieces of information & organize unique pieces of information from variety of sources.

S.no

Typology of questions

Very Short

Answer(1 mark)

Short Ans – I (3mark)

Short Ans - II (4 mark)

Long Answer(5mark)

Essay type

(6mark)

Total Mark

% weightag

e

5. Evaluation and multi

disciplinary

- - 1 (valu

e base

d)

1 - 09 11%

TOTAL - 2

Projects (10

marks each)

20

8*1= 8

5*3 = 15

6*4 = 24

3*5 = 15

3*6 = 18

80 (25)Proje

ct (20)

100%

Estimated time

(in

mins)

8 20 50 37 50 165+15 min for revision

APPLICATION BASED / HOTS / VALUE BASED QUESTIONS

Nikita & Salman completed their MBA & started working in a Multi national company at the same level. Both are happy with their employer. Salman had the habit of backbiting & wrong reporting about his colleagues to impress his boss. All the employees in the organization knew about it. At the time of performance appraisal the performance of Nikita was judged better than Salman. Even then their boss, Mohammad Sharif decided to promote Salman stating that being a female Nikita will not be able to handle the complications of a higher post.

CASE I

Q1- Identify & explain the principle of management which was not followed by this Multinational company (HOTS)

Ans- Principle of Equity. It implies that similar treatment is assured to employees in similar positions. There should not be any discrimination on the basis of gender, religion etc.

OR

Q- Identify & explain the Fayol’s principle of management which was not followed by this Multinational company (Application based)

Value Based Question

Q- Identify the values which are being ignored in the above situation.

Ans- Gender Equality Inequality of rights for same work Good human behaviour- Salman had the habit of

backbiting

Q.1 Identify and explain limitation of planning discussed in the above paragraph(APPLICATION BASED) ORQ.1 Identify and explain the limitation of Sigma Ltd. discussed in the above para which is related to one of the functions of management (HOTS)

Ans. Planning may not work in a dynamic environment.The various forces of business like social, economic, political, technological and legal keep on changing and organizations have to adapt themselves to such changes as create obstacles in the way of effective planning.

• With an aim to compete with its competitors, Sigma Ltd. made its annual plan for ensuing year on the assumption that the sales of its products will rise in near future. Sigma Ltd. manufactures 1000 pens in a week with the help of existing machine. But due to changes in technology a new machine with low cost and more production was launched in the market and the competitors captured the market. Due to this Sigma Ltd. could not achieve the objectives.

CASE II

Dual Ltd. a leading manufacturer of iron & steel decided to open up a branch in remote area in jharkhand so that unemployed youth from rural areas could get same opportunities as those in urban areas. This innovative step has raised the standard of living of people in rural areas .All children in these families are getting good education & these families are also actively contributing in the nation building through dedicated work.

(a) Identify the objective of management highlighted in the above case.

(b) Identify & explain the principle of management highlighted in the given case.

Multi-Disciplinary Question / Value Based Question

Chapters involved- Nature & significance of management

- Principles of management

Ans – a) social objectives Providing basic amenities like schools , hospitals etc. Generating employment opportunities to disadvantaged section of society.

b) Principle of equity – equal opportunities are available for everyone to rise.

Unemployed youth from rural areas could get same opportunities as those in urban areas.

Question-

Sethi industries are facing lot of opposition due to less payment of salaries to women workers as compared to men workers for equal work.

(a) One of the objective of management is not followed here. Name it

(b) Which dimension of business environment is violated here?

(c) Identify the principle of management not followed here.

Personal objectives- Management should satisfy diverse needs of employees such as competitive salary & perks.

Legal Environment as non compliance of laws of land by paying less salary to female workers.

Principle of equity is violated here.

Question- The production manager of a company assigned a

target of production of 1,000 T.V sets to 10 workers. They decided to manufacture 100 sets each mutually. Among them one worker fell sick. Other workers refused to share his work among themselves & concentrated on their individual target of production only. As a result the target of 1000 T.V sets could not be achieved.

(a) Which characteristic of management is violated in the above paragraph?

(b) Name & explain the principle of Fayol violated here.

Answer- Characteristic “Management is a group activity” is

violated here. An organisation is a group of different individuals who work together to achieve goals of an organisation.

Subordination of individual interest to personal interest- The interest of the organisation as a whole must be given priority over the interest of the individual employees.

Question- Prakhar, a CEO of a company recommends uses

environment friendly methods in the manufacturing process of a company to overcome negative impact of political interference. He wanted to differentiate between efficient & inefficient workers.

(a) At what level of management Prakhar is working? (b) Which technique of taylor differentiate between

efficient worker & inefficient worker? (c) Which dimension of environment prakhar wanted to

avoid by using environment friendly methods of production?

Answer-

Top Level of management

Differential piece wage system- It is a technique which differentiates between efficient worker & inefficient worker. It rewards the efficient workers & motivates the less efficient workers to improve their efficiency.

Political environment- to overcome negative impact of political interference.

Exercise Question-

Indians mostly being vegetarian as per the studies of KFC so it planned to introduce vegetarian rice meals in the menu.

(a) Which characteristic of management is highlighted here in the given statement?

(b) Name & explain the dimension of business environment which is responsible for this step of KFC.

Answer

Management is a dynamic function: as it adapts itself to the changing environment. In order to be successful Management must change itself to the needs of the environment.

Social environment- It includes the social forces like customs & traditions, Social trends, Society’s expectations from business etc.

Question- Geet, Vicky & Purab are good friends. They are thinking to

manufacture papers. They mutually decided that this manufacturing unit to be set up in a rural area of bihar where people have very few job opportunities & labour is available at very low rates. They also decided not to sell goods on credit.

(a) One of the function is highlighted in the given question. Name it by quoting the line from the question.

(b) Name the type of plan highlighted in the question by quoting the line from the question.

(c) Which type of organisation structure would you recommend for manufacturing unit? State any two reasons.

1. Planning function is highlighted in the given question- They are thinking to manufacture papers. They mutually decided that this manufacturing unit will be set up in a rural area.

2. Policy- They also decided not to sell goods on credit.

3. Functional organisation structure- a) Functional specialisation. b) Minimises cost.

Answer

Ms Mamta is promoted to the post of Principal. Ruchika and Amit are business studies teachers as well as good friends. One day at lunch they were discussing about the behavior of the newly appointed principal. The principal sets the targets for the subject teachers without discussing it with them. She firmly tells them that if the task is not completed within given time period then strict action will be taken against them. On the next day, one of the teachers explains some problems to the Principal but the Principal does not grasp the message due to some reasons. At the end of the given time period, the Principal has seen that few teachers could not complete their task.

Exercise

Name the source of recruitment which is used by school’s management to fill the post of Principal by quoting the line from the question.

(b) Identify the type of communication used by Ruchika & Amit in the above question.

(c) Which style of Leadership is followed by Ms. Mamta?

(d) Name the type of communication barrier highlighted in this question.

(e) Name the function of management & identify the step in the process of this function which helped in

finding out that the actual performance of few teachers is less than the planned performance.

a) Internal source of recruitment. Ms. Mamta is promoted to the post of Principal.b) Informal communication.c) Autocratic style of leadership-in which leader gives

orders & insists that they are obeyed. He determines the policies for the groups without consulting them.

d) Personal barrier of communication- If a superior does not have confidence on the capability of the subordinate.

e) Controlling function of management.

In an organization Leaders consult subordinates & encourage them to participate in decision making process in management meetings. But sometimes message is not transmitted in the language understandable to the employees. Sometimes certain deviations are being recorded by the organization, but no corrective action is being taken by the organization.

What is the style of leadership followed in the organisation? What type of communication barrier existed in the

organization? Why no corrective action was taken by the company despite

of repeated reminders?

Exercise Question

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