Parma, 21st November 2003 Minerva European Conference : Quality for cultural Web sites

Quality Framework and Guidelines for Cultural Web Sites

Isabelle DujacquierIsabelle DujacquierMinistry of the French Community of BelgiumMinistry of the French Community of Belgium

Minerva Quality Working GroupMinerva Quality Working Group

Parma, 21st November 2003 Minerva European Conference : Quality for cultural Web sites

Genesis of European Quality CriteriaGenesis of European Quality Criteria

• The Lund Principles -4th April 2001-

Identifying added value conditions for European content.

• The Resolution “Culture and the Knowledge Society” -21st January 2002-

To encourage "quality-initiatives" in cultural web sites.

• The Brussels Quality Framework -11th December 2001-

A “tableau de bord” -frame- to make quality more objective, applicable and measurable.

• Setting up the Minerva Quality Working Group (MQWG)This first step is going on within the Minerva QWG

Parma, 21st November 2003 Minerva European Conference : Quality for cultural Web sites

The Minerva Quality Working Group : The Minerva Quality Working Group : Objectives and MethodsObjectives and Methods

• To produce tools to help cultural entities to reach Quality in online communication

• To produce European tools that consider and respect specificities of the different countries, of all European cultural communities

• A European Editorial Committee set up within the Minerva Quality Working Group: Belgium, France, Ireland, Italy, the Netherlands, Sweden, UK

Parma, 21st November 2003 Minerva European Conference : Quality for cultural Web sites

The Minerva Quality Working Group : ResultsThe Minerva Quality Working Group : Results

• Ten Principles - draft version (short and long versions).A guide for the development of cultural access points that celebrate

European cultural diversity by providing high quality access for all to digital cultural

content. • “The explanations of Principles”. To be drafted in the next

months.

• Self-assessing the Quality. The quality principles will be described through criteria which will be used to

measure the principles themselves.

• The Handbook for Quality in Cultural Websites, Improving quality for Citizens.

A working document and also a work in progress.

Parma, 21st November 2003 Minerva European Conference : Quality for cultural Web sites

Cultural Website Qualité Cultural Website Qualité Principles - Principles - Draft version (Short)Draft version (Short)

Transparent

Effective

Maintained

Accessible

User-centred

Responsive

Multi-lingual

Interoperable

Managed

Preserved

A quality cultural website celebrates european cultural diversity by providing access for all to digital cultural content.

A quality website must be:

Parma, 21st November 2003 Minerva European Conference : Quality for cultural Web sites

• Be transparent, clearly stating the identity and purpose of the website, as well as the organisation responsible for its management.

• Select, digitise, author, present and validate content to create an effective website for users.

• Implement quality of service policy guidelines to ensure that the website is maintained and updated at an appropriate level.

• Be accessible to all users, irrespective of the technology they use or their disabilities, including navigation, content, and interactive elements.

• Be user-centred, taking into account the needs of users, ensuring relevance and ease of use through responding to evaluation and feedback.

Cultural Website Quality Cultural Website Quality Principles - Principles - Draft version (Long)Draft version (Long)

Parma, 21st November 2003 Minerva European Conference : Quality for cultural Web sites

Cultural Website Quality Cultural Website Quality Principles - Principles - Draft version (Long)Draft version (Long)

• Be responsive, enabling users to contact the site and receive an appropriate reply. Where appropriate, encourage questions, information sharing and discussions with and between users.

• Be aware of the importance of multi-linguality by providing a minimum level of access in more than one language.

• Be committed to being interoperable within cultural networks to enable users to easily locate the content and services that meet their needs.

• Be managed to respect legal issues such as IPR and privacy and clearly state the terms and conditions on which the website and its contents may be used.

• Adopt strategies and standards to ensure that the website and its content can be preserved for the long-term.

Parma, 21st November 2003 Minerva European Conference : Quality for cultural Web sites

Handbook for Quality in Cultural Websites, Handbook for Quality in Cultural Websites,

Improving Quality for Citizens.Improving Quality for Citizens. The working Group has worked in order to draft:

• A Handbook which should be considered as A “working document”.And also as a "work in progress”. 

• A Handbook which creates a FRAMEWORK that can guide the process of formulating quality issues on the CULTURAL level.

Currently, its objective is creating awareness on the principles of quality in cultural web sites

Parma, 21st November 2003 Minerva European Conference : Quality for cultural Web sites

Handbook for Quality in Cultural Websites, Handbook for Quality in Cultural Websites,

Improving quality for Citizens.Improving quality for Citizens.

Future steps…

Parma, 21st November 2003 Minerva European Conference : Quality for cultural Web sites

Thank you for your attention.Thank you for your attention.

For more information :For more information :

isabelle.dujacquier@cfwb.beisabelle.dujacquier@cfwb.be

http://www.minervaeurope.org/http://www.minervaeurope.org/