Parking Management Software for Higher Education · • Oracle Database 12c, 11g or 10g • Oracle...

Parking Management Software for Higher Education

Parking Management For Higher Education www.BossSoftware.com

Improve Customer Service & Generate More Revenue

BOSSCARS parking management software streamlines parking operations and improves customer service. It also saves considerable time and money, increasing revenue.

BOSSCARS at a Glance• Streamlines parking registration processes• Reduces lines at the Parking Office• Web Interface for permit sales, citation appeals and more • Real-time integration with Banner® by Ellucian

& Oracle’s PeopleSoft• Handheld and smartphone ticketing• Paperless permitting; e-mailed citations• Accessible from mobile devices• Integrates with other parking systems such as gates,

mobile payments, etc..• Supports YOUR business rules• Make better decisions with extensive reporting capabilities

BOSSCARS is unparalleled when it comes to real-time integration with Banner® or PeopleSoft. Immediately post violations, payments, permit status and other updates to accounts.

BOSSCARS is unparalleled when it comes to flexibility. The University has complete control over its business rules and procedures, and is designed to accommodate nearly any requirement.

BOSSCARS can be purchased as either a comprehensive suite that encompasses all the aspects of parking management or as a modular system that grows with your needs.

Your School. Your Rules.



BOSSCARS ESSENTIALS

BOSSCARS + Essential Module BundleParking permits, enforcement, appeals & hearings,

online customer service for your campus community, all

configurable to your business needs, BOSSCARS Essentials

bundles our most popular features into one affordable

package. The features provided in Essentials empower

your Parking Office into a one-stop shop for Customer

Service, provide thorough Online Parking Services, and

support your enforcement personnel. The Essentials

bundle makes Parking a better experience for everyone.

All of the modules included in the Essentials package

leverage the power of this direct communication with your

campus Student Information System to improve efficiency,

increase revenue, and improve customer service.

Compared to the price of all the features a la carte, this simple

and powerful bundle of BOSSCARS and its most popular

modules is offered at a savings you don’t want to miss.

Included Modules

BOSSMobile or iEnforce >> Mobile Ticketing Apple iOS or Handheld ticket-writing application for your officers in the field. Provides quick and easy access to VIP,

scofflaw, boot/tow status, chalk time, and more.

Cash Drawer >> Accept Payments Accept and track payments in the Parking Office. Data is sent to the A/R System, allowing your Bursar to be the

single point of collection on your campus.

Online Payments >> Convenience For All Allows customers to safely pay fines or fees online. Collect payments by integrating the Web Interface module with

secure payment gateways.

Web Interface >> Eliminate Long Lines Provides online service for permits, vehicle registration, citations, appeals, and more via “my account” in Banner® by

Ellucian & Oracle’s PeopleSoft.

Extended User Web Access >> Collect More Allows visitors and guests to pay for and print temporary permits, pay for citations, submit appeals, and create

accounts for future use.

Hearings >> Simplify Appeals Schedules and tracks the appeal hearings process. Links directly to citation and appeal records. Provides an easy method to enter appeal decisions and comments, including canned comments.



Eliminate Long Lines in the Parking Office and Reduce Data Enty by StaffThe BOSSCARS Web Interface module is a self-service portal for the campus community. It allows online

access for students, faculty, and staff to purchase parking

permits, register vehicles, retrieve information about

outstanding parking citations, and submit appeals.

The advantage to the Web Interface Module is automated

processes that no longer require a visit to the Parking

Office, and manual processing and entry by staff.

By integrating the Web Interface, customers may utilize

Single Sign On to manage their parking accounts. The

module accounts for the type of user logged in. For

example, a student who logs on has access to permits

available for student parking lots, whereas a faculty

member logging onto the same portal would be able to

select a permit available for faculty parking lots and elect

to use payroll deduction for payment. Unlimited types of

users are allowed.

Depending on the rules of the institution’s Parking

Office, customers who use the Web Interface may apply

online, print temporary permits, and choose a method to

receive their permit (via mail, or in person). Permit fees

can automatically be added to customer accounts in the

Campus Information System, or in conjuction with the

Online Payment Module, allows credit card payments

through a secure payment gateway.

Web Interface Module

This Module is Part of BOSSCARS ESSENTIALS



Eliminate Long Parking Office Lines and Increase “Customer Satisfaction”

The Online Payments module allows your customers

to pay for permits or citations online. The immediate

benefits are convenient, anytime access for your

customers as well as reduced wait times and

congestion in the parking office for both you and

your customers.

How it WorksThe Online Payments module does not require

your institution to hold a PCI Security Certificate for

BOSSCARS. Secure, external pages collect payments

by integrating the Web Interface module with

popular secure payment processing services. Used

in conjunction with the Web Interface and Extended

User Web Access modules, you are able to collect

credit card payments over the internet from students

and employees, as well as visitors, contractors, or

guest faculty.

Customers log-on to the campus web portal to pay for

permits or outstanding fines. To make a credit card

payment, they are directed away from your institution’s

website to the payment processing service for

completion. When a payment is processed, customers

receive a confirmation and an automatic e-mail receipt

and BOSSCARS will receive a confirmation of payment.

The Online Payments module automatically updates

accounts upon payment, removing any holds placed

on student accounts. It also generates a daily payment

report, providing a synopsis of payments processed

and confirming payments received.

Pay Online, Not in Your Parking Office!

Online Payments Module




Easy to use App for Effective EnforcementUtilize the power and convenience of mobile devices,

with the choice of Apple iPhone or iPad to streamline

your parking enforcement.

How it WorksiEnforce integrates with BOSSCARS to provide a quick,

efficient way to enforce your parking lots. Quickly

look up vehicle information by license plate or permit

number and have immediate access to scofflaw info as

well as boot/tow status. Directly transition into writing

a citation with the vehicle information populated, take

photos, and print citations with a mobile printer.

Many BenefitsIt’s Convenient. The small size of the iPhone, or

preference for the larger iPad allows for flexible

hardware options.

It’s Easy and Intuitive. Smartphone users will be

at home with the ease of use, and navigation, while

inexperienced users are able to quickly and easily

learn the interface.

It’s Multi-Purpose. Mobile devices allow parking staff to

text each other. The platform is also a launching pad for

a variety of other parking-related apps we have planned.

It’s Cost EffectiveThe hardware is priced much lower than specialized

handheld computers - hundreds vs. thousands!

iEnforce requires Apple iPhone or iPad running iOS 8.0 or newer with cellular data plan, Zebra iMZ320 mobile printer, BOSSCARS 7.0 or newer with Smartphone Ticketing web service installed.

iEnforce for Mobile Enforcement




Streamline Your Parking Enforcement BOSSMOBILE is designed to fully automate the citation

process. Enforcement Officers gain immediate access to

information on registered vehicles and permit holders,

including permit status (active, lost, stolen, expired, etc.)

and alerts for scofflaw, boot/tow, VIP status, and citation

history. Handwritten tickets are eliminated, reducing

erroneous and duplicate data entry.

In addition to streamlining parking enforcement,

BOSSMOBILE provides a variety of other benefits. Photos

of a violation assist your department with disputed

citations by providing visual proof and minimizing

appeals. Using the handheld device to scan a permit’s

barcode speeds the lookup of information and minimizes

data entry errors. BOSSMOBILE also tracks “chalk time”,

allowing for quick and easy identification of vehicles

over the limit.

Tickets are either automatically uploaded as they’re

written in the field (via wireless network or cellular data

connectivity) or at the end of a ticket writer’s shift when

the device is plugged in and “synced” with the system. As

citations are added into BOSSCARS, they get associated

with the customer’s account and updated in the campus

information system if desired.

BOSSMOBILE can be used with a wide variety of handheld

devices, including Microsoft Windows Mobile computers

or Apple iOS devices. Ruggedness, smartphone, tablet,

overall cost, or other features - we have options for

everyone.

One of the most popular devices for handheld

ticketing is the CASIO IT-9000, which is a ruggedized,

all-in-one handheld computer with a built-in printer,

built-in camera, a touch panel that provides excellent

visibility indoors and outdoors, a barcode reader,

backlit keyboard, wireless capability and much more.

BOSSMOBILE is in final phase of development as a

mobile app for Apple iOS-based devices.

BOSSMOBILE Handheld Ticketing Module




BOSSCARS can run on an existing University server currently hosting the Banner® by Ellucian & Oracle’s PeopleSoft system, no separate server is necessary. BOSS recommends using a new tablespace on the existing Oracle database for the BOSS tables and other objects. BOSSCARS interacts with certain Banner or PeopleSoft objects. The typical database activity for BOSS is minimal and does not require significant disk or CPU resources.

If purchasing both BOSSCARS and BOSSCOPS, they can exist on the same physical or virtual server, or they may be configured separately. We recommend installing them on the same database and middleware servers.

The Parking or Public Safety Office will need Windows or Apple based PCs that run Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or other browser supported by Oracle.

If you do not have a current configuration of Oracle, the minimum requirement for running the BOSS Software suite is a server with:

• Oracle Database 12c, 11g or 10g

• Oracle Fusion Middleware Forms and Reports 11g (R1 or R2)

• Oracle Forms WebUtil

• Disk Space: 2GB Minimum, 20GB Recommended. Usage varies based on campus size and transaction volume.

• Operating System: Any OS supported by Oracle.

• Virtualization: Any technology supported by Oracle.

If you’ve licensed the BOSSCARS Web Interface, The Web Interface should be added to the Student Self-Service web application. The BOSSCARS Web Interface is a PL/SQL package that resides in the database.

Online Payments Module with TouchNet requires v. 11.2.3 or newer of Oracle Database.

iEnforce Mobile App requires Apple iPhone or iPad running iOS 8.0 or newer with cellular data plan, Zebra iMZ320 mobile printer, BOSSCARS 7.0 or newer with Smartphone Ticketing web service installed.

Upgrades will be made available via electronic file transfer. As long as the Software Support Agreement, BOSSCare, remains in effect, all upgrades will be provided at no additional cost.

Technical Specifications for Self Hosting



Simplify Your BOSSCARS Installation & Maintenance and Eliminate IT Challenges

AssetWorks provides cloud services for hosting and

managing your BOSSCARS system that accelerate

your results, allowing for quick and efficient updates

and upgrades. Cloud computing is transforming how

higher education stores and shares information.

Shift the responsibility of managing your IT

infrastructure away from your IT staff, and free them

to focus on mission-critical priorities. Eliminate

the challenges of keeping up with complex system

environments, and save valuable, often difficult

to obtain specialized resources. Take advantage of

flexible, scalable, and quickly implemented systems

in a data center with first-rate hosting facilities.

The benefits are real, tangible, and immediate.

Long lead times for improvements are eliminated,

installation, configuration, and system maintenance

are a worry of the past. And most importantly, your

BOSSCARS system will still be integrated real-time

with your student information system on campus!

Contact AssetWorks and discuss the benefits BOSS

Cloud Services can bring to your institution.

BOSS Cloud Services



Citation/Appeal Related 1. Appealed Citations by Date2. Appealed Citations by Number3. Approved Appeals by Date4. Approved Appeals by Number5. Citations by Day6. Citations by Lot7. Citations by Lot Number8. Citations by Lot/Violation Code9. Citations by Officer Name10. Citations by Officer Number11. Citations by Permit Type12. Citations Issued by Date13. Citations Issued by Number14. Denied Appeals by Date15. Denied Appeals by Number16. Outstanding Appealed Citations17. Outstanding Citations18. Outstanding Citations by Name19. Outstanding Citations for a Specific Permit20. Paid Citations21. Person Citation History22. Unassigned Citations23. Unmatched Tickets by Date24. Unmatched Tickets by License Plate25. Waived Citations by Officer – Detail26. Tickets by License Plate27. Tickets by Violation28. Waived Citations29. Tickets Fed to Banner30. Adjusted Appeals by Date31. Adjusted Appeals by Number32. Appeal Decision Analysis33. Outstanding Appeals Report34. Create Tow/Fine Merge File35. Late Ticket Notification36. Late Fee Report

37. Rolled Fees Report38. Permit Holders and Outstanding Citations39. Outstanding Tickets by Number40. Outstanding Tickets by Vehicle41. Outstanding Tickets by Vehicle – Summary42. Outstanding Appeals Report

Permit Related 43. Number of Permits by Type44. Permit History – Person45. Permits46. Permits by Zone/Type47. Permits Not Mailed Letter48. Permits Not Mailed Report49. Permits with Invalid Color (data migration report)50. Permits with Invalid Vehicle Model (data migration report)51. Student List – All Students52. Student List – Specific Student53. Temporary Permits Report54. Permits Fed to Banner55. Duplicate Permits56. NB Permit Report57. Permit Type Audit Report58. Permits With Invalid ID’s59. Permit Status Report60. Duplicate License Plate61. Permits by Person Type62. Vehicle Match Report63. Number of Permits by Plate Type64. Permit Scofflaw Report

Miscellaneous65. BOSSCARS Banner Report66. BOSSCARS Closing Report67. Permits/Tickets Data Entry Report

BOSSCARS Reports List

* This reports list includes only Baseline BOSSCARS reports. Installed modules will add additional reports.



Today’s complex campus ecosystem demands reliable

performance from your Software solutions. You can

scarcely afford the frustration and inconvenience that

arise from system downtime. But the fact is, system-

related issues do sometimes occur—and usually when

you can least afford them.

That’s why it’s crucial to have the backing of a

comprehensive service plan—one that rapidly resolves

your technical issues, provides high-quality training and

offers a wealth of valuable service benefits.

BOSSCare delivers unparalleled value in a

comprehensive portfolio of support services that

enable your institution to get the most from your

software investment.

BOSSCare• Free, unlimited telephone hotline or e-mail

technical support from our Colorado call

center with a target 2-hour response time.

• Emergency after-hours support available 24x7x365

• Regular system updates, including new versions,

enhancements, patches and bug fixes.

• Online support sessions with remote support capability.

• Enhanced Customer Care Portal – Submit and track

support tickets, access the Resource Center and

Knowledge Base, access system documentation, submit

enhancement requests.

• Access to online training videos via Resource Center.

• Web-based training classes designed to

help you maximize your investment.

• Membership on the Customer Advisory Board (CAB)

providing insight and visibility into product roadmaps

and opportunity to shape the future direction of the

product line

• Includes one (1) complimentary users conference

pass with the purchase of one or more additional passes

(limit one free pass per customer).

BOSSCare Software Support



“Handwritten citations required data be entered 5

times. With BOSSCARS, data is entered once.”

“Implementing BOSSCARS reduced our audit variances from

17% down to 0.3%”.

“Using mailing labels from BOSSCARS reduced what took 60

hours of processing down to just 4 hours.”

“Without the flexibility available in BOSSCARS, Auburn

University would not have been able to implement this

program.”

“Our success was even recognized by the University President

when he stated, ‘This was by far the best implementation of

any software on MSU campus to date.’ “

“The first couple of times I used the Hearings Module, I called

BOSS Software to make sure I had done it correctly – it all

went so easily that I was sure I had done something wrong!”

“I can honestly say that the turn-around time from BOSS

on issues we encountered during implementation and post

implementation is the quickest I’ve experienced.”

“One of the true benefits of BOSSCARS is the ability to

institute key business rules within the BOSSCARS User

Library. Such flexibility allowed the University to implement

parking business rules that would have been impossible to

implement with other out-of-the-box solutions.”

“One of the true benefits of BOSSCARS is the ability to institute

key business rules within the BOSSCARS User Library.”

“I can honestly say that the turn-around time from BOSS

on issues we encountered during implementation and post

implementation is the quickest I’ve experienced.”

“[The customer service from BOSS has been] really amazing

and to be honest we don’t get that kind of customer service

very often but your team helped us feel that we are very

important customers.”

What Other Campuses Are Saying



An Easy Solution to Share Timely Parking Lot StatusImagine students having instant access to parking

availability from their mobile device or any internet

browser. The benefits are many – including reduced

emissions, less circling traffic, happier students

and faculty and visitors, and a smoother parking

experience. IntelliPark can be used in any campus

environment with or without other BOSS Software

Solutions. It is quick to deploy, affordable and helps

addresses some top parking concerns.*

IntelliPark with Administrators and Users in mind It is easy to manage from the parking department

perspective and quick and reliable for the campus

community.

For the Parking Department:• Easy to customize and

configure (colors, lots, permits, etc..)

• Easy to post lot status updates

• Reports help plan effectively, justify initiatives

• Include maps if desired

• Happy parkers relflect well on parking department

• Low cost & stand-alone solution

does not require any other software

• Expensive hardware not required

• Logic to utilize historical data

when recent updates are not available

• Simple solution that can be deployed quickly

For the Campus Community:• Easy to use, quick to retrieve – Save lot status

page on smartphone or tablet home screens

• Mobile optimized experience

• Works on devices with a modern web browser

• Quick parking decision based on lot status

• Ability to filter by specific permits

• Reduces emissions from less circling vehicles

• Arrive with less frustration and waste

IntelliPark for Lot Availability

* 2013 Emerging Trends in Parking - Published by International Parking Institute (IPI)

Parking Management Software for Higher Education · • Oracle Database 12c, 11g or 10g • Oracle...

Documents

Transcript of Parking Management Software for Higher Education · • Oracle Database 12c, 11g or 10g • Oracle...