Parish Update - hopemansell.org.ukhopemansell.org.uk ›...
Transcript of Parish Update - hopemansell.org.ukhopemansell.org.uk ›...
-
Parish Update
December 2019
-
2
Agenda
• Delivering for Herefordshire
• Investing in the Network
• Operational Performance
• Supporting Communities
-
3
Delivering for Herefordshire
Herefordshire faces many challenges and we are a key partner in helping the Council
address these –true outcome focused service contracts
Public Realm Property Services
Contract Features
• Maintenance/Cleaning
• Capital projects
• Commenced 2018
• 1 + 1 years
• Integrated with Public
Realm
Challenges
• Improving visibility
• Savings
Contract Features
• Broad Scope
• Commenced 2013
• 10+10 years
• Customer Experience
• Integrated service
Challenges
• Deteriorating network
• Reducing revenue
• Customer satisfaction
-
4
We deliver 40+ services
Construction
• Highway structural renewals
• Highway/Traffic Improvements
• Urban/Public Realm
• Street Lighting Renewals
• Structures
refurbishment/replacement
Asset Management
• Highways Infrastructure
• Lighting and Energy
• Traffic Signals and CCTV
• Structures
• Public Rights of Way
• Bidding and project funding
Design
• Traffic and Transportation
• Highway Improvements
• Urban Design
• Structures
Network Management
• Customer Liaison and Engagement
• Highway policy development and
enforcement
• Safety Inspections and defect repair
• Condition Inspections
• Incident Response & Emergencies
• Winter Service
• Routine and Cyclical Maintenance
• Planning and Programming
• NRSWA Management and
Coordination
• Highways Noticing
• Traffic Management
• Red Claims Management
• Third Party Claims Management
Services
• Horticultural & Arboriculture
• Street Cleansing
• Building Cleaning
• Cemetery maintenance
• Property maintenance
Our services
Renewal/Maintenance
• Street Lighting
• Traffic Signals and CCTV
• Drainage and Flood Risk
-
A Journey to Efficiency
A Change Journey Focused on Efficient Delivery and Cost Reduction
Since 2013 the Public Realm service has been transformed, developing an efficient
service and delivering a significant capital injection to the asset
-
7
Agenda
• Delivering for Herefordshire
• Investing in the Network
• Operational Performance
• Supporting Communities
-
8
Knowing Our Assets
Asset Management
£5.5bn (2017) of Infrastructure
• 3,300 km Roads
• 3,380 km Public Rights of Way
• 870 km of Paved Footways
• 784 Bridges, 129 safety barriers and 141
retaining walls
• 14,000 Streetlights
• 30,000 Drainage gullies
• 525 Flood Risk Assets
• 20 major junctions: traffic signal sets including
Urban Traffic Management Control equipment
• Ancillaries: Road signs, Road markings
• Trees
• Footways and cycleways
• Bus stops
-
9
Investing in the networkDrainage Works
Works
Completed
in last 6
Months
▪ 16 schemes completed
▪ Installing new drainage
systems
▪ Replacing damaged /
collapsed pipes
▪ Repairing / replacing
headwall
▪ Installing erosion protection
▪ Drainage investigations for
future schemes
-
11
Investing in the networkDelivery on improvement schemes
Storesbrook
Bridge
▪ Completed in April this year
▪ New bridge deck
▪ Manufactured and tested offsite in
factory conditions
▪ Lifted into place in single unit
▪ Saved more than two months on
programme
▪ First of its kind to be installed on
public road in the UK
-
12
Investing in the networkDelivery on improvement schemes
Stoke Lacy
Bridge
▪ Strengthening of Stoke Lacy Bridge
carrying the A465 from Hereford to
Bromyard
▪ ‘Saddling’ of existing structure
▪ Work started in August
▪ Completed in just 4 weeks
▪ Minimised closures and disruption
▪ Golden Valley Construction
-
13
Investing in the networkDelivery on improvement schemes
Abbeydore
Public Right
of Way
Footbridge
▪ Re-opened footpath
across the Grey Valley
▪ New bridge and
numerous gates
installed
▪ Completed in
September 2019
-
14
Investing in the networkDelivery on improvement schemes
Holme Lacy
Bridge
▪ Significant crossing of the Wye
▪ Failed bridge bearings and
expansion joint
▪ Works to commence January
▪ 6-8 week programme
▪ Very limited closures only
▪ Key works done at night
▪ Traffic lights in place for
deliveries only
-
15
Agenda
• Delivering for Herefordshire
• Investing in the Network
• Operational Performance
• Supporting Communities
-
16
Operational performanceAchieving performance
Indicator TargetOct
18
Nov
18
Dec
18Jan 19
Feb 19
Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19
1Category 1
Defects100% 100 99 100 100 99.5 100 100 100 100 100 99 100
2Category 2
Defects80% 96 93 92 91 93 93 94 93 97 97 97 98
3Street Lighting
Faults98% 100 100 100 100 100 100 100 100 100 100 100 100
4Winter
Maintenance99% 100 100 100 100 100 100 100 - - - - -
5Highway
Inspection98% 100 100 99.6 100 100 100 100 100 100 100 100 100
6Bridge
Inspection100% 100 100 100 100 100 100 100 100 100 100 100 100
7Grass
Cutting90% - - - - - - 94 94 96 99 100 73
8Street
Cleansing90% 100 96 *82 95 95 *89 99.9 98 97 99 100 99
9Gully
Cleansing90% 100 92 76 95 100 95 100 100 100 100 99 100
10Programme
Management80% 100 100 100 100 100 100 100 100 100 100 100 100
11Complaint
Handling95% 100 100 100 100 100 100 100 100 100 100 100 100
12 Risk 100% 100 100 73 100 100 100 100 100 100 100 100 100
13Major Projects
Programme
Management100% 100 100 100 66.6 100 100 100 100 100 100 100 100
14Major Projects
Deliverables100% 100 100 100 100 100 100 100 100 100 100 100 83
15 Supervisory Checks 85% 100 100 100
-
17
Operational DeliveryMeeting the maintenance requirements identified in the Annual Plan:
Repairing defects ▪ Repair average of Category 2 defects on time - 96.5%
▪ 13,608 Pothole/carriageway repairs completed year to date
▪ 14,714 find and fix defects year to date through Velocity
Street cleansing ▪ Delivery of sweeping programme
▪ Litter picking of Trunk roads
▪ Programme of Bus shelter cleaning close to completion
Gully cleansing ▪ Reactive cleansing and Programme established
▪ Gully programme ahead of programme (A&B road network)
Grounds
Maintenance
▪ Grass cutting season has now concluded
▪ Tree survey of Herefordshire North to be carried out
-
18
Operational achievementsResponding to emergencies and extreme events:
• Responded to over 100 call outs
• Provision of support to emergency
services
• Strategic relocation of supplies
• Inspection of bridges/ structures
• Regular comms through Twitter/ HC
website/ Radio
• Remedial works in progress
-
19
DefectsManaging in line with Highways Maintenance Plan
▪ All roads are inspected with
frequency of inspection set in
Highways Maintenance plan
▪ Each defect is risk assessed
taking into account range of
criteria and categorised
▪ Category determines response
and action taken
Category Cat 2C Cat 2B Cat 2A Cat 1
Response Minimum Time Frame
Consider for Forward
Programme 2 months 28 days
A&B Roads & Prestige
Footways: by end of the
following day
All other locations: 7 days
Inspection frequency for Roads
Strategic Route
Main Distributor
Secondary Distributor
Link Road
Local Access
Rural Access Lanes
1 month
1 month
1 month
3 months
1 year
1 year
Driven
Driven
Driven
Driven
Driven
Driven or Walked
-
20
InnovationContinued focus on driving improvements :
▪ Trials of electric JCB
▪ Transition to battery powered
small plant
▪ Purchase of new gritter/spray
injection machine
▪ Asset Management – Confirm
development
-
21
Preparing for winter
• Season from Oct- April
• Pre-salting
• Post salting
• Vehicle Maintenance
• Snow ploughing
• Refilling grit bins
-
22
Delivering the winter service
• Over 960 km of treated primary routes
• 15 Primary = precautionary/ pre ice
• Secondary =snow/ prolonged ice
• Consideration given to late night shoppers/
car parks
Making the right decision
Vaisala road manager software
MeteoGroup forecasting
Team of network inspectors
-
24
Agenda
• Delivering for Herefordshire
• Investing in the Network
• Operational Performance
• Supporting Communities
-
Supporting and empowering communities in fulfilling the needs and wishes of their local areas:
25
Working with communities
Working with established volunteers
Encouraging landowners to
take responsibilities
Community Support - 100
days
Lengthsman and P3
Community Commissioning
Skills Academy
-
26
CommunityWorking collaboratively:
Enabling through advice & guidance
Supporting established volunteers
Working together –
Lengthsman/parishes
Toolkits – self help
-
27
Social valueGiving something back :
▪ Volunteering– 100 days
▪ Working with schools/organisations
▪ Apprentices and
graduate programme
▪ 2 graduates
▪ 10 apprentices
-
28
Community CommissioningHow it works
Key principles
• Payments made in advance to
Herefordshire Council – budget held until
completion
• Design Liability and approvals by BBLP –
to comply with legislation
• Community can use other providers to
deliver works on ground
• Maintenance liability transferred where
can be licensed
The scheme allows communities to commission and pay for works through the existing Public Realm Services Contract with Balfour Beatty Living Places.:
The Benefits
• Communities are able to respond to local
need
• Commission any service that falls within
scope of Public Realm contract
• Supported process with advice and
guidance
• Community funded schemes allows
resources to be focused on priority areas
• Supports principles of Asset Management
Strategy and strengthens localism
-
29
Commissioning process
Key Stages
1. Request – Identifying the problem ▪ Community group identifies the issue▪ Discussion with the Locality Steward
▪ Formal request raised
2A. Routine Services and Supply of
materials
▪ If approved payment processed for materials
▪ Supply materials or services
2B. Feasibility, Assessment &
Planning
▪ BBLP carries out assessment of request including basic design
where required
▪ Price agreed in advance. Some schemes require a detailed
design stage
3. Approvals & Delivery ▪ Can use one of four options ▪ Own provider can deliver but require (paid) checks by BBLP
4. Completion & Handover ▪ Completed scheme will be signed off by BBLP on behalf of HC▪ Future maintenance may sit with Community group or HC
-
30
Community CommissioningExample projects
Self Delivered Delivered project
-
31
Community CommissioningCurrent status
Email: [email protected]
Example projects
• Mobile traffic islands
• Road signage relocation
• Village gateways
• Bins, benches, signage
ToolkitInterest
• 146 projects in total
• 35 Active Projects
✓ Value of £31.5k
• 31 projects completed
✓ Value of £50k
Potential project? • Discuss need with Locality
Steward
• Technical support engaged
• Managed through Locality
Liaison Co-ordinator
-
32
Reporting
defects
▪ Report It at Herefordshire Council Web site
▪ Customer services team - 01432 261800
General
enquiries
▪ Locality steward
Community
Support▪ Locality steward
Engagement through Locality StewardsWorking collaboratively
• A locality expert that understands the needs of
the community and the needs of the asset
• Improving the service through good knowledge
transfer
• Positive and regular communication with the
community
-
33
Questions & Feedback
Follow our work on
Twitter @HfdsStreets