Parikshalabs process-management- adobe livecycle

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What is Adobe® LiveCycle® ES

Adobe® LiveCycle® Enterprise Suite software can help you extend the value of existing back-end systems by enabling developers to build and deploy applications quickly and easily, and by empowering business users to manage application environments based on their specific needs.

With LiveCycle ES, you can make it easier for people to interact with information through intuitive user experiences, improved efficiencies through business process automation, and enhanced customer service through personalized communications management.


Why use Adobe® LiveCycle® ES


Adobe® LiveCycle® ES – Business Overview


Adobe® LiveCycle® ES- Process GUI


Adobe® LiveCycle® ES - Architecture


Adobe® LiveCycle® ES - Modules


Adobe® LiveCycle® ES- Enhance Capabilities

Solution Accelerators» Correspondence Management Solution Accelerator

The Correspondence Management Solution Accelerator streamlines personalized correspondence creation and management. Business users can intuitively assemble individualized customer correspondence with pre-approved content blocks, interactive media elements, and pre-filled electronic forms. It is then delivered securely to the customer enabling them to fill in the appropriate information and submit it back to continue the process eliminating wasteful paper submissions.

» Managed Review & Approval Solution Accelerator The Managed Review & Approval Solution Accelerator makes structured reviews efficient, collaborative and auditable inside and outside the organization. It provides a flexible framework that makes it fast and easy for non-technical users to create and manage review and approval workflows, from simple to sophisticated, all without IT involvement.

» Interactive Statements Solution Accelerator Interactive Statements Solution Accelerator transforms the static monthly statement into a dynamic, two-way channel for customer engagement. The statement is delivered via email or on-demand as a secure, interactive PDF. In addition to managing their accounts, customers can click on the built-in services to pay, redeem, query, dispute, learn, and chat or anything else – the possibilities are limitless.


Adobe® LiveCycle® solutions forbusiness process management

Executive Summary» In today’s business environment, companies must be able to respond quickly to constantly changing

customer demands, competitive threats, and compliance requirements. Organizations can increase their agility by making it easier to manage, adapt, and gain visibility into their customer-facing and

» internal processes, but achieving this goal presents many challenges. These challenges can be very different depending on the role of each person involved in the process: the customer, the customer-facing employee, the process owner, and the IT manager.

» To increase customer satisfaction, while decreasing the cost of service, businesses need to provide external users with more intuitive methods for interacting with them, whether that’s online, over the phone, in person, or by mail. Customer-facing employees are often hindered from offering superior service because customer data is difficult to access, inaccurate, or out of date, making it impossible to have a complete view of the customer’s situation. Process owners want to promote innovation, increase revenue opportunities, and stay ahead of the competition, but are hampered by myriad process inefficiencies. And the IT manager is under pressure to develop and deploy business solutions today, without breaking the budget.

» Continued..


Adobe® LiveCycle® solutions forbusiness process management

Executive Summary» With Adobe LiveCycle Enterprise Suite 2 (ES2) solutions for business process management (BPM),

organizations can effectively respond to all these challenges. LiveCycle ES2 offers a variety of options for creating intuitive user experiences that support multichannel interactions. Employees can access relevant information more easily and take advantage of collaborative capabilities to increase their productivity and ability to provide superior customer service. By streamlining end-to-end processes and offering greater visibility into them, LiveCycle helps process owners remove inefficiencies that prevent them from achieving their business objectives. And IT teams benefit from the wide range of features that LiveCycle provides to simplify and accelerate the development process.


Case Studies


Adobe® LiveCycle® ES – Case Study

Process Dashboard» A Livecycle based process workflow solution that converts paper based customer support processes to PDF

based workflows improving the ability to track, monitor and improve the service delivery. Includes a Flex based dashboard to report on the processes.

Technologies» Flex Reporting Dashboard» PDF workflows



Process Dashboard



Rich Interactive PDF Forms» A complex multi-page interactive PDF form

development with form validation, multiple rules, data integration, attachment handling and other complex processes.

Technologies» Forms Designer» PDF/LiveCycle JavaScript



Rich Interactive PDF Forms


“Extremely satisfied” website users are seven times more likely to be engaged with their bank as “less satisfied” website users.

“Extremely satisfied” mobile banking users are 15 times more likely to be engaged with their bank as “less satisfied” mobile banking users.

Customers tend to be more engaged with their bank when they use many of their bank’s website features (certain features have an especially strong connection with engagement), and when they interact with their bank across multiple touch points, both digital and non digital.

Adobe® LiveCycle® ES


Summary

With Adobe LiveCycle ES2, companies can deliver a more intuitive experience for external users, enable customer-facing employees to provide exceptional customer service, increase organizational efficiency and agility so process owners can meet their business objectives, and help IT managers respond more quickly to business requirements. LiveCycle achieves these results by delivering a solution that offers lower total cost of ownership, superior flexibility and scalability, free and ubiquitous clients, and a standards-based framework for delivery.

Parikshalabs process-management- adobe livecycle

Technology

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