Pan terra presentation, why customers should choose panterra presentation, 8 14
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Transcript of Pan terra presentation, why customers should choose panterra presentation, 8 14
Why Should You Choose PanTerra?Sept 2014
UNIFIED CLOUD SERVICE PROVIDER
Unified Cloud Services at the speed of NOW!
2
Why Select PanTerra Networks?
PanTerra Networks ConfidentialSept 2014
$$$SUPERIOR CUSTOMER
SERVICE
ULTRA-RELIABLE SERVICE
FUTUREPROOF CLOUD
FEATURE DIFFERENTIATION
PanTerra Networks
2010-2012
3
Feature Differentiation
PanTerra Networks ConfidentialSept 2014
$$$SUPERIOR CUSTOMER
SERVICE
ULTRA-RELIABLE SERVICE
FUTUREPROOF CLOUD
FEATURE DIFFERENTIATION
4
Most Comprehensive Unified Cloud Services in the Industry
PanTerra Networks ConfidentialSept 2014
SmartBox – File Sharing that CommunicatesShare, Communicate, Collaborate Together - Seamlessly
Details
Uniform Back-End ServicesAdmin, Billing, Reporting, Analytics, Security, Monitoring
Consistent Ultra-High Service Attributes99.999% Reliability, Availability, Scalability, Security, QoS, SLA, Support
Fully Managed End-to-End SolutionManaged Service, Installed Bandwidth, Installation, Provisioning, Equipment
Unified CommunicationsAudio/Video Calling
Multi-Media ConferencingSecure IM
Real-Time PresenceDigital FaxingWeb MeetingCall CenterMobile App
Content ManagementUnlimited Secure Cloud Storage
Universal SharingMultiple Share Privileges
Sub-Folder SharingLocal Sync
MFA/EncryptionOutlook/Office/SSO Interoperability
Mobile App
PanTerra Networks Confidential
5
WorldSmart - Unified Cloud Services
Sept 2014
Unifying Features• Unified Command Center• Real-Time Presence• Administration• Multi-Location
Business Voice Services• Unlimited Virtual PBX• Intelligent Call Routing• Personal Conferencing• Computer Telephony (ACE)• Call Recording• MobileCall
Collaboration Services• ConnectMe HD Video Conferencing• Full Featured Web Meeting• Audio Conferencing• 1 Click Desktop Sharing• Remote Desktop Access
Interoperability Features• Salesforce.com Call Adapter• Full Outlook Integration• Analog Phone Support
Call Center Services• Unlimited Virtual Call Center• Supervisory Modes• Call Back & Grab Caller• Live-Monitor• Call Recording• Detailed Reports
Messaging Services• Full Featured Hosted Email• Secure IM/Text Messaging• Voice Transcription• Personal Fax to Email• MobileMessage
Unified Mobility• Android/iOS Mobile UCC App• Full Softphone• Multiple Mobile UCC Instances• MobileCall Integration• Extension/PSTN Calling• Secure IM with Real-time
Presence• Visual VoiceMail• WS/Outlook Contact Sync
Cloud Storage• Business-class Cloud
Storage + File Sharing• User + Communications
Content in Same Cloud• Sub-Folder Sharing• Independent Device Sync• Android/iOS Apps• ConnectMe UC Integration
PanTerra Networks Confidential
6
SmartBox – File Sharing that Communicates
Sept 2014
Simple Secure Cloud File Sharing with Built-In Real-Time CommunicationsShare, Communicate and Collaborate Seamlessly
PanTerra Networks Confidential
7
SmartBox - Built-In UC Features
Sept 2014
Share Users Shown in Real-Time
• Real-time presence• Instantly connect (Call,
IM, SMS, Video, Deskshare)
• Ad hoc or scheduled meetings
• Outlook/WS contact sync
Communication Slider Built-In
User + UC Content
• UC content in system folder
• “live” UC content
• Accessible anywhere
• Easily shareable
PanTerra Networks Confidential
8
WorldSmart ConnectMeSM HD Unified Video Conferencing
Sept 2014
Fully integrated 1 click HD video conferencing
One to One or Group Conferencing
100% Browser-based. No client software!
Built on Leading Edge Technology - WebRTC
Simultaneous desktop display!
Advanced business features: unlimited users, encrypted, cloud recording, telepresence mode, moderator controls
Integrated into SmartBox
Complete Mobile Sync and Share with Built-In Communications Desktop share capability Local sync
Make/Receive Audio/Video Calls Over Wi-fi or Cellular Data PSTN or PBX ext. calls
Real-Time Presence Secure Business-class IM MobileCall Integration Visual Voice Mail Full WS/Outlook/Phone Contact
Management Enhanced Security
Multiple Active Device Manager Multi-factor Authentication
Mobile SmartBox-UCCShare, Communicate, Collaborate – One App
9
PanTerra Networks ConfidentialSept 2014
10
FutureProof Cloud
PanTerra Networks ConfidentialSept 2014
$$$SUPERIOR CUSTOMER
SERVICE
ULTRA-RELIABLE SERVICE
FUTUREPROOF CLOUD
FEATURE DIFFERENTIATION
11
Technology + Service Provider = FutureProof Infrastructure Faster access to new technologies Faster deployment of new services Better “preventative” maintenance
More Responsive to Customer Feedback
Elimination of Costly Obsolescence More Innovation Faster You can Focus on Your Core
Business, Not Your Infrastructure!
Technology and Service Provider
PanTerra Networks ConfidentialSept 2014
12
Ultra-Reliable Delivery of Service
PanTerra Networks ConfidentialSept 2014
$$$SUPERIOR CUSTOMER
SERVICE
ULTRA-RELIABLE SERVICE
FUTUREPROOF CLOUD
FEATURE DIFFERENTIATION
13
PanTerra Executives come from Carrier Class Telecom Companies (i.e. AT&T, Bell Laboratories)
Vision: Build Next Generation World Class Telecom Company
PanTerra Infused with Bell Labs DNA: How to architect ultra reliable cloud services How to test and deploy ultra reliable software How to monitor and maintain ultra reliable networks Ultra reliable processes, methodology, design
PanTerra Ultra Reliable Service Philosophy
PanTerra Networks ConfidentialSept 2014
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Technology + Service Provider Means Ultra Reliable Service!
PanTerra Networks ConfidentialSept 2014
Customer
ServiceProvider
TechnologyProvider
(Broadsoft/Metaswitch/
Cisco/Microsoft)
Problem!
SubmitTrouble Ticket
Put inSupport Queue
Resolution TimeMeasured in
SECONDS/MINUTES!
Service &TechnologyProvider
Problem!
Dedicated EventResolution Team
Resolution TimeMeasured in
HOURS/DAYS!
The PanTerra Difference!
Customer
Competitors
PanTerra Networks Confidential
99.999% Ultra-Reliable Proven Operations
Sept 2014
15
Multi-Carrier Cloud Infrastructure Systems / Power / Carrier Diversity Maintaining 99.999% Availability On-Demand Horizontal Scalability Extensive Monitoring, Tracking,
Maintenance, Reporting Automated Provisioning, Porting,
Configuration, Installation 1,000’s of Businesses Depend
on PanTerra!
16
Superior Customer Service
PanTerra Networks ConfidentialSept 2014
$$$SUPERIOR CUSTOMER
SERVICE
ULTRA-RELIABLE SERVICE
FUTUREPROOF CLOUD
FEATURE DIFFERENTIATION
17
PanTerra Networks Confidential
“30 sec” Instant Support 24/7/365
Voice/Video/IM/Email/Fax/ Deskshare Support
LNP and Provisioning Assistance
Direct Access to Tier 3 Support “We Own The Problem”
Philosophy Incremental Training Available
World-Class Customer Support
Sept 2014
18
Improve Your Top Line!
PanTerra Networks ConfidentialSept 2014
$$$SUPERIOR CUSTOMER
SERVICE
ULTRA-RELIABLE SERVICE
FUTUREPROOF CLOUD
FEATURE DIFFERENTIATION
19
PanTerra Networks Confidential
Improved responsivenessmeans winning more deals
Content + Communicationswith mobility makes sales peoplemore productive in the field
Sharing information and communicating with customers removes “sales friction”!
Share, Communicate, Collaborate with Mobility => HIGHER REVENUE!
PanTerra’s Cloud Infrastructure Can Impact Your Top Line Revenue and Bottom Line Expenses!
Sept 2014
20
Partnering with PanTerra = Success!
PanTerra Networks ConfidentialSept 2014
$$$SUPERIOR CUSTOMER
SERVICE
ULTRA-RELIABLE SERVICE
FUTUREPROOF CLOUD
FEATURE DIFFERENTIATION
PanTerra Networks
2010-2012
Unified Cloud Services… at the speed of NOW!Sept 2014
Thank You
www.panterranetworks.com
Arthur ChangCEOPanTerra [email protected]