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TENDER DOCUMENT

APPENDIX-I GENERAL TERMS AND CONDITIONS OF CONTRACT

1. Delivery of Tender

The tender document can be downloaded from Central Public Procurement Portal: www.eprocure.gov.in

and www.esic.nic.in, from 22.07.2019 to 06.08.2019 till 10.00 A.M. The Bidders are advised to register themselves

with Central Public Procurement Portal at https:// www.eprocure.gov.in as described in Appendix-VI to

participate in the e-Tender. The e-tender should be filed online on Central Public Procurement Portal as per

prescribed format after which the relevant supporting documents, including documents as per Appendix I,

Appendix II, and Appendix-IV (Forms 'A', 'B', 'C') duly filled in and signed on each page should be submitted along

with crossed Demand Drafts of Rs. 1,00,000/- (Rupees One lakh only) towards refundable / adjustable Earnest

Money Deposit drawn in favour of ESI Fund A/C No. 1 payable at Thrissur.

2) The interested bidders may submit the tender documents in two separate inner covers for: (i) Technical Bid (ii) Financial Bid

a) The Technical bid cover should contain Forms A, B ,C in Appx IV duly filled in and authenticated along with EMD and connected documents and testimonials with the superscription “Technical Bid”.

b) The financial bid cover should contain duly authenticated Appendix III with the superscription “Financial Bid”.

Both the bids should be in the prescribed format duly filled in and signed by the bidders in both bids and these two envelopes should be contained in a single envelope sealed by itself. The sealed cover should be addressed to the undersigned and dropped in the Tender Box kept at the Ground

floor, General Branch, E.S.I.Corporation, Panchdeep Bhawan, North Swaraj Round, Thrissur, 680020. The top of

theenvelop should contain the following superscription:

"Tender for AMC of Servers, Computers, Printers, UPSs, VOIPs, LAN & Other Items “

Incomplete bids are liable for rejection. ESIC reserves the right to reject any tender without assigning any

reason. Only one bid should be enclosed in one envelope.

http://www.eprocure.gov.in/

http://www.esic.nic.in/

https://esic.eproc.in/

http://www.eprocure.gov.in/

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3. Last Date and Time for Receipt of the Tender

Online Bids must be submitted before 10.00 AM on 6th August 2019 and relevant supporting documents

should reach this office also within the time notified in the Tender Notice. In the event of the said date of opening

of the tender being declared a closed holiday for Govt. Office, the date of receipt and opening of the tenders(s) will

be the next working day at the same time & place. Tender documents submitted by hand delivery, should be

deposited in the tender box kept at this office within the time stipulated. Late tenders will be summarily rejected.

4. Opening of Tender/ Pre bid meeting.

There will be a pre-bid meeting at 10 AM on 25 Jul 2019. The venue of the meeting will be at Conference

Hall, Regional Office, ESI Corporation, Thrissur. Interested vendors may attend the meeting .

ESIC will open all technical bids at 11.00 AM on 06.08.2019 and eligible financial bid at 2 PM on 09.08.19

in the presence of bidders' representatives who may choose to attend the 'tender opening' at the following

location:

CONFERENCE HALL, REGIONAL OFFICE, ESI CORPORATION PANCHDEEP BHAVAN, NORTH SWARAJ ROUND THRISSUR, 680020

The bidders' representatives present shall sign the register evidencing their attendance. ESIC shall not be

held responsible in any manner whatsoever in case the bidder or his representative fails to sign in the register

provided for this purpose. A person not signing as above shall be deemed to have chosen not to have attended the

meeting and shall be dealt with accordingly.

If the delay shall have arisen from any cause, such as strikes, lockouts, fire accidents, riots etc. which ESIC

may admit as reasonable ground for further time, it may allow such additional time required by circumstances of

the case only for extending the opening. ESIC may also change or extend the date and time of opening of the

tender without assigning any reason whatsoever.

ESIC reserves the right for accepting the whole or any part of the tender without assigning any reason to

the bidder.

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5. Special Instructions

a. Bidders are requested to submit their bids in the e-procurement portal only and the supporting

documents in sealed envelopes as mentioned above.

b. Rates quoted should be in Indian Currency and should be inclusive of all charges. Taxes, including GST,

duties etc. as applicable should be shown separately for each item of work and should be marked 'NIL' if not

applicable. Any ambiguous quote on these accounts shall render the tender liable to be rejected. Tenders not

complete in all respects are liable to be rejected.

c. The bidder shall, wherever called upon to do so, give full information with reference to the services in

hand and shall permit the AC & RD or any other officer nominated by him to inspect the premises of the bidder /

client at all reasonable times and shall give full assistance and information as may be required by him in

connection with the contract.

6. Qualifying conditions for Technical bid- Check list:

a) Should have not less than three (3) years experience with Govt. / Semi-Govt. / Public Sector Organizations

/ Banks of similar contract as in this tender.

b) The bidder should have at least 02 full fledged Offices in the state of Kerala.

c) Bidder should have an experience of successful execution of work of similar kind as in this tender with at

least 01 work order of 50 lakhs or 02 or 03 work orders totalling 50 lakhs in past three years.

d) Bidder should have Annual turn over of 3 Crores out of which service turn over of 1 crore in each year and

should have been profitable.

e) Should possess

(1) Certificate of registration, incorporation of the agency.

(ii) Trade license as may be applicable.

(iii) Income Tax Registration Certificate/PAN, GST Registration.

(iv) ESIC & EPFO Registration.

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(v) ISO Certification i.e. ISO 9000-2015, ISO 20000 & ISO 27001 in Services related to IT

infrastructure repair and maintenance.

Documents supporting above points should be dropped in the tender Box placed at ESIC Regional Office

Thrissur.

7. Signing of Tender

The tender will be liable to be rejected in case complete information is not given therein, individuals

signing tender or other documents connected with the contract must specify as to whether he is signing as:

i) 'Sole Proprietor' of the firm or his Attorney.

ii) 'Registered Active Partner' of the firm or his Attorney.

iii) For the firm 'Per Procreation'

In case of company registered under the Companies Act (new as well as old) and firms registered under the Indian

Partnership Act, the person signing must clearly indicate his capacity in which he is signing (e.g. Secretary,

Manager, Director, Partner etc.). In case it is being signed by an attorney or representative the signatory shall

produce a copy of the documents empowering him to sign, if called upon to do so.

8. Key Deliverables:

ESIC intends to obtain the Annual Maintenance services from reputed and experienced services under AMC include

the following key deliverables:

a) Call Management Services- Receipt, recording and attending of calls.

b) Desktops and Peripherals Management Services- Hardware/Software servicing / maintenance in

condition.

c) Servers Management Services- Hardware / Software servicing / maintenance in condition.

d) Network Management Services- Hardware / Software servicing / maintenance in condition.

e) Preventive and Proactive Maintenance of Equipments- Routine checks and maintenance.

f) UPS/ Inverter Management Services- Maintenance and upkeep of all online and offline UPSs, and Inverter

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g) VOIP Management Services- Maintenance of all VOIPs present in the premises.

h) Projection Items Management Services- Maintenance & upkeep of all items viz. Projection(s), Switcher,

Multiplier, RF Receiver, Amplifier, Motorized Screen(s) & Mike(s) servicing / maintenance in condition.

j) Video Conferencing equipment- Maintenance of Video Conference equipment such as Plasma T V,

Camera, Microphone etc.

k) Other IT equipments – maintenance and upkeep of other IT equipment.

l) Complaints of Warranty equipment's/ items should be logged with OEM and follow up action to be taken

for rectification during the warranty period.

8.1 Routine monthly checks and maintenance by the agency, including preventive dusting/cleaning of all

items under AMC as detailed in Appendix-III. The periodical maintenance report also should be counter signed by

the end user. The report should be submitted along with quarterly bill, without which payment will not be

released.

9. Period of validity of bids

Bids shall remain valid for 90 days after the date of tender opening prescribed by the ESIC (Customer); a bid valid

for a shorter period would be liable to be rejected by the ESIC (Customer) as non-responsive.

In exceptional circumstances, the ESIC (Customer) may solicit the bidder consent to an extension of the period of

validity. The request the response thereto shall be made in writing (or by cable or telex or fax). The EMD provided

shall also be suitably extended. A bidder may refuse the request without forfeiting his EMD.

10. Other General / Eligible Conditions of Contract

10.1. In the interpretation of the contract and the general and / or special condition governing it, unless

otherwise required:-

a) The term 'Contract' shall mean the invitation to tender, the instructions to bidder, the

acceptance of the tender, particulars therein after defined and those general and special conditions as

may be added.

b) The term 'Contractor' shall mean the person, firm or company with whom the order for providing

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AMC Services is placed and shall deem to include the contractor's successors (approved by the customer),

representatives, heirs, executors and administrators unless excluded by the contract.

c) 'Contract value' shall mean the sum accepted or the sum calculated in accordance with the rates

accepted by or on behalf of the ESIC.

d) The term Customer or 'Corporation' or 'ESIC' shall mean the Employees' State Insurance

Corporation, Kerala.

10.2 Validity of contract: The contract shall be valid for a period of 1(ONE) year from the date of award in

accordance with the terms and conditions mentioned herein. The contract may be extended for another term of

two years on the same terms and conditions with mutual consent of the parties and at the discretion of Employees

State Insurance Corporation.

10.3. Authority of person signing documents: A person signing the tender form or any documents forming part

of the contract on behalf of another shall be deemed to warranty that he has authority to bind such other and if,

on enquiry, it appears that the person so signing has no authority to do so, the ESIC may, without prejudice to

other civil and criminal remedies, cancel the contract and hold the signatory liable for all costs and damages.

10.4. Responsibility for executing contract: The agency is to be entirely responsible for the execution of the

contract in all respects in accordance with the terms and conditions as specified in the acceptance of tender.

10.5. The agency shall not sublet, transfer or assign the contract or any part thereof without the written

permission of the AC & RD, ESIC. In the event of the contractor contravening this condition, AC & RD, ESIC shall be

entitled to place the contract elsewhere on the contractors account at his risk and cost and the agency shall be

liable for any loss or damage, which the ESIC may sustain in consequence or arising out of such replacement of the

contract, apart from forfeiture of the Security Deposit and / or invoking the Bank Guarantee given for due

performance of the contract, for such breach. The AC & RD, ESIC or the Competent Authority of the ESIC may grant

such permission for substitution subject to any further conditions as it may deem necessary on the existing as well

as the proposed contractor and both of them shall be bound to comply with such further condition as may be

imposed.

10.6. Earnest Money: The bidder shall have to deposit earnest money of Rs. 1,00,000/- (Rupees One Lakh only)

with their tender failing which the tender is liable to be rejected out rightly. The earnest money is to be paid by

Demand Draft / Pay Order / Bankers Cheque (and no other form) the same should be drawn in favour of ESI Fund

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A/C No. 1, payable at Thrissur and attached with the tender. Cheque will not be accepted for Earnest Money. In

the event of the withdrawal / revocation of tenders by agency within the valid period of the offer, the earnest

money shall be forfeited. The earnest money will however, be returned to the bidder whose tender is not

accepted. They may collect the same from this office on intimation. The earnest money deposited by the bidders

and as well as the contractor shall not carry any interest whatsoever.

10.7. No interest shall be paid on the Earnest Money Deposit and the Performance Guarantee, deposited by the

firm.

10.8. EMD of the unsuccessful bidders shall be returned after award of the contract to the successful bidder. No

correspondence/request for withdrawal of the same shall be entertained before the award of the contract to the

successful bidder.

10.9. Performance Guarantee: On acceptance of the tender, contractor shall within the period specified by

ESIC, deposit as performance security, a sum equivalent to 10% of the estimated annual tender value of the

contract. The amount of earnest money may be adjusted towards Security Deposit, for fulfillment of the terms and

conditions of the contract. The ESIC shall be entitled to forfeit the Security Deposit or any part thereof without

prejudice to any other remedies provided in the contract or available under the law for non-performance or

failure to satisfactorily perform the contract as per terms and conditions. The security shall be in the form of

Demand Drafts / Pay Order payable at Thrissur in favour of “ESI fund A/C No. 1”. No interest shall be payable on

Security Deposit / Performance guarantee.

a) If the contractor is called upon by the office of the ESIC to deposit Security, and the contractor fails to

provide the security deposit within the period specified/granted such failure will constitute a breach of the

contract and the office shall be entitled to make other arrangements at the risk and expense of the contractor

whereby the contract shall be awarded to the next eligible bidder in order and forfeiture of the earnest money

shall be effected.

b) On due performance and completion of the contract in respects, the Security Deposit will be refunded to

the contract without any interest after deducting downtime and other charges, having remained unrealized, if the

same cannot be realized from the contractor's pending bills.

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10.10. Recovery of sums due: Whenever any claim for the payment of a sum of money arises out of or under this

contract against the contractor the ESIC shall be entitled to recover such sum by appropriating, in part or whole

the security money deposited by the contractor and/or by deduction from the pending bills of the contractor.

When there remains a balance of the total sum to be recovered, it shall be deducted from any sum due to them or

which at any time thereafter may become due under this or any other contract with the ESIC. Should this sum not

be sufficient to cover the full amount recoverable, the contractor shall pay to the customer on demand the

remaining balance due along with interest at the rate of 24% PA from the date when the first demand is made till

the date of actual payment for each day of delay.

10.11 Insolvency and breach of contract: The ESIC may at any time, by notice in writing, summarily terminate

the contract without compensation to the contractor in any of the following events, that is to say:-

i) If the contractor being an individual or firm, such individual or any partner in the contractor's firm as the

case may be, is at any time adjudged insolvent or has a receiving order or orders for administration of his estate

being made or any proceedings for liquidation or composition under any law of insolvency being or not for the

time being in force or has made conveyance or assignment of his effects or enter into any arrangements or

compromise with his creditors for suspend payment or if the firm be dissolved under any law which governs it or

which is otherwise for the time being in force; or

ii) If the contractor being a company registered under any law for the time being in force, passes a

resolution for winding up or the court passes any order for the liquidation of the affairs of the company or that any

Liquidator, Receiver or Manager is appointed for the management of the affairs of the company; or

iii) If the contractor commits any breach of this contract or any other direction of the customer issued from

time to time not otherwise specifically provided in this contract, the customer can terminate the contract without

compensation to the contractor which shall be without prejudice of its right to claim the damages which it may

have suffered due to such breach of contract or of the direction issued by the customer.

10.12. Arbitration: in the event of any question, dispute or difference arising under these conditions or any

special conditions of the contract, or in connection with this contract, except as to any matter the decision of

which is not specially provided for by these or the special conditions, the same shall be referred to the sole

arbitration as per the decision of the Regional Director, ESI Corporation, Kerala, as per Arbitration & Conciliation

Act, 1996.

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10.13. That no person other than the Regional Director, ESI Corporation, Kerala or the person

appointed/approved by him should act as arbitrator.

10.14. Upon every such reference, the assessment of the costs incidental to the reference and award

respectively shall be in the discretion of the arbitrator.

10.15. Subject as aforesaid to the Arbitration & Conciliation Act, 1996 and the rules thereunder, any statutory

modifications thereof for the time being in force shall be deemed to apply to the arbitration proceedings under

this clause. Work under the contract shall, if reasonably possible, continue during the arbitration proceeding so as

to ensure continuity of the business of the customer, other than the ones which are subject to arbitration, shall

normally be withheld on account of the arbitration proceedings unless it is considered necessary to do so to cover

the quantum of amount likely to be recoverable from the Bidder.

10.16. The venue of arbitration shall be at Thrissur.

10.17. For the purpose of the contract including arbitration proceedings there under, the Director General, ESIC

or an officer authorized by him, shall be entitled to exercise all the rights and powers of the customer.

10.18. Assistance to contractor: The contractor shall not be entitled to assistance either in the procurement of

raw materials required for the fulfillment of the contract or in the securing of transport facilities which they have

to arrange on their own.

10.19. Eligibility Testimonial and records to be furnished: The bidder should enclose the following records, duly

certified, in support of their being bonafide:-

a) Testimonials from not less than three (3) Govt. / Semi-Govt. / Public Sector Organizations / Banks

regarding their satisfactory performance of similar contract for three years in respect of each organization (In Form

'A')

b) Copy of audited balance sheet and profit and loss account for the period of three consecutive years as

prescribed in form B which should have annual turnover of Rs. 3 Crore (Rupees Three Crore) or more in each year

and should have been profitable. (In Form 'B')

c) List of Professionally qualified personnel (hardware/software/network/ engineering) of the vendor

indicating at least 50 qualified personnel on the rolls of the agency. (In Form 'C')

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d) Copy of Certificate of registration/incorporation of the agency.

e) Copy of Trade license as may be applicable.

f) Copy of Income Tax Registration Certificate/PAN, GST Registration.

g) Copy of Allotment Letter of Code Numbers, of. ESIC & EPFO. The Resident Engineers should be paid

Minimum Salary as prescribed by Appropriate Govt (Central Govt) from time to time

h) Escalation Matrix, (Name/Designation of persons if matter is not solved at Resident Engineer's Level to

whom the matter may be forwarded by Engineer himself or ESIC), in accordance with clause 2.5(C) of Special

Terms & Conditions for contract / scope of work of this contract.

i) Copy of ISO Certification i.e. ISO 9000-2015, ISO 20000 & ISO 27001 in Services related to IT

infrastructure repair and maintenance

In the absence of any of the aforesaid documents, the bids may not be accepted at the discretion of ESIC.

10.20. Business name and constitution of tendering firm: if the firm registered under i) The Indian Companies Act, 1956 ii) The Indian Partnership Act, 1932 iii) Any other Act. (Please give full name & address) Date: Place: (SIGNATURE) (OFFICIAL SEAL)

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Appendix-II

SPECIAL TERMS & CONDITIONS FOR CONTRACT / SCOPE OF WORK.

1. Key Deliverables / Scope of work:

1.1. Provision of minimum 10 (Ten) number of qualified Service Engineers onsite , at different locations (as in

Appendix Va) and enough field engineers for attending of complaints on call basis of ESIC and ESIS institutions (as

in Appendix V)for services mentioned hereunder, for the items given in Appendix-VIII (Part-I to V). They will be

assigned duties as well as place of duty by AC & RD (IT), Regional Office.Scope of Service is placed as APPENDIX -VII

1.2. Call Management Services

1.3. Desktops and peripherals Management Services

1.4. Servers Management Services

1.5. Network Management Services

1.6. Preventives and proactive Maintenance of equipments, including quarterly cleaning of outer parts /

covers with appropriate noncorrosive cleaner and periodical testing of less used / idle / standby systems /

peripherals.

1.7. UPS /Inverter Management Services

1.8. VOIP Maintenance

1.9. Projection Items Management Services

1.10. Diagnostic check up of the items/equipments which are under warranty, not under the AMC or otherwise.

1.11. Preventive and maintenance of existing earthing issues and recommending for resolution of same.

2. Call Management Services

For online compliant procedure:

2.1 Providing a single point contact for escalation.

2.2. Maintain an updated on-line help-desk telephone number.

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2.3. Problem escalation in case of service levels not adhered.

2.4. Identification and resolution of chronic faults and problems.

2.5 Implementation will be done as under:

a) Logging of user calls and giving a ticket number.

b) Tracking each call to resolution.

c) Escalation of calls if necessary to get the same resolved.

d) Monthly analysis of calls received and resolved.

Or

For on-site manual complaint procedure:

By stationed Service Engineer, as per the formats provided at sites, mapping the above procedure.

3. Desktop and Peripherals Management Services

a) Support for Windows 10/XP/Vista/7/8, Redhat / Suse Linux and Linux: Office 2000/2003/2007/2010, Autocad and other software installed thereon.

b) Installation of up gradation of anti-virus software for version OS and System software.

c) Anti-Virus Support.

d) Printer Management.

e) Maintenance of all related Hardware including display/projection devices.

f) Maintenance of all offline/online UPSs.

4. Server Management Services

Vendor shall perform the following Server-Administration activities for:-

a) Support of Linux (Redhat/ Suse) / UNIX / WINDOWS / MYSQL

b) Server performance monitoring, fine-tuning and optimization.

c) Server diagnosing and problem resolution.

d) Server Applications and Configuration Changes.

e) Understand and report performance bottlenecks.

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f) Provider Server Up line Chart.

g) Printer Management.

h) Anti-virus related to system maintenance.

i) Desktop LAN connectivity.

j) Network Security.

h) Maintenance of all related Hardware including display / projection devices.

5 . Network Management Services: LAN Management

I. Management of Router, Proxy Server, Switches, Hubs, I/O Ports/Boxes and cabling.

II. Ensure complete connectivity of the computers with respective networks.

III. Activity related to trouble shooting of connectivity related problem including

a) Testing and verification related to Network Interface Card (NIC) being bad.

b) Problem related to device drivers of NIC being corrupted.

c) Verifying and testing version IP, IRQ and other ID issues related to NIC as and when required.

IV. Identifying and trouble-shooting physical (NIC, UTP etc.) connectivity problems at the desktop (user) as

well as at the Hubs / Switches / Router ends i.e. giving point-to-point network connectivity solution, even

crimping.

V. Identifying and trouble shooting of defective parts on the Hubs / Switches / Router.

VI. Ensuring print services for network printers.

6. Management of Other equipments

6.1 UPS /Generator/Invertor Management Services-

a) Support for all types of listed UPSs/Invertor and Generator installed in the premises including guiding

the staff for proper upkeep of all these items.

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b) Maintenance of all related UPSs including replacement of defective boards/circuits and connectors;

c) Preventive/proactive maintenance of UPSs including monthly cleaning of parts/covers with periodical

testing of loss and idle stand by UPSs for its functional condition.

6.2 VOIP Management Services-

a) Support and maintenance for all VOIPs (Cisco make) installed in the premises.

6.3 VC Equipment Management System

a) Support and maintenance for all VC equipments such as Plasma T V, Camera, Microphone etc installed in

the premises

6.4 Projection Items Management Services-

a) Support for all types of listed Projection items installed in the premises including guiding the staff the

proper upkeep of the same.

b) Maintenance of all related items including replacement of defective boards/circuits and connectors’;

c) Preventive/proactive maintenance of the projection items including monthly cleaning of parts/covers

with periodical testing of loss and idle stand by UPSs for its functional condition.

7. Report and Review

Process Documentation

a) Call Register

b) Call Summary

c) Daily Call pending report

d) Equipment log

e) Server information

f) Engineer attendance report.

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8. Other Conditions

8.1. The Annual Maintenance Contract includes preventive as well as corrective maintenance of all

hardware and software components under AMC.

8.2. The agency shall depute minimum Ten (10) well-qualified and experienced Service Engineers with

Computer / Hardware Engineering qualification (with minimum three year of experience in the field) for attending

to the routine maintenance related complaints. The deployment of Service Engineers (Resident Engineers) should

be according to the direction of AC & RD (IT). Each Service Engineer will be assigned with the locations to be

attended by him.

8.2.1. ESIC is at the full discretion to pre-informed visit(s) vendor’s premises to check the capabilities of

the vendor before and/or after award of tender

8.2.2. ESIC is at the full discretion to interview the person(s) deputed as Service Engineers to assess the

capabilities with respect to tender awarded.

8.3. The AMC shall cover each and every part including plastic body and parts, replacement of any part

necessary for keeping the computer systems active and free from any defects/disturbance; any unscheduled call

for corrective and/or preventive maintenance services; taking appropriate measures/steps in time to set right the

malfunctioning of the computer system. The replacement of all spares including plastic parts and body is included

in the AMC. The replacement of all defective parts with good quality and OEM branded parts will be done by the

service provider without any extra cost. Used/repaired parts of any other brand from any other source are not

acceptable.

8.4. In case of need to replace any item/component, the agency shall provide original make genuine

parts/components of similar or higher configurations.

8.5. The agency shall produce the Cash Memo’s/Certificate/Document in proof of providing genuine

components to replace the faulty ones on demand.

8.6. The company shall ensure to abide by the copy right, intellectual property rights and other laws as may be

applicable for providing any replacements for any malfunctioning the components/items/software under AMC and

any violation of any legal requirement by the agency in this regard shall lead to termination of the contract

forthwith and forfeiture of security money. Besides ensuring compliance to all legal requirements will be the

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responsibility of the agency, failure to do so would lead to consequences aforesaid and the contractor will keep the

corporation/customer indemnified against any liability which may arise on this account.

8.7. The company should satisfy all Government regulation including minimum wages, ESI, EPF Act etc.

8.8. The company shall undertake preventive and actual earthing issues as and when required if the issues are

affecting the business continuity of the site.

9. Validity:-

9.1 Subject to the general terms and conditions, special terms and conditions as well as other term of the

tender, the contract shall be valid for the period of one year from the date of award and it may be extended by

another term of two years at the discretion of ESIC. Employees State Insurance Corporation will have exclusive

right to terminate the contract at any time by giving one month's notice.

9.2. The company has to give 3 month’s notice before cancellation of the contract. Contravention of the

same would lead to forfeiture of performance guarantee / Security money along with all outstanding dues.

10. Standard of performance and Penalty for failures:

10.1. The Agency will ensure 90 per cent uptime in respect of desktop PCs, UPSs & printer and 99% uptime in

respect of server & Projection Items. In case of failure of the technical personnel to attend on any working day, a

penalty or Rs. 300/- per working day (R) working day and not working hours , will be levied in addition to down-

time penalty for individual Hardware/Software as herein after detailed. The uptime will be computed on calendar

month basis in a non-cumulative manner.

10.2. The down-time penalty charges if not rectified within 24 hours shall be as follows subject to maximum

penalty under this clause as 25% of the quarterly payment :-

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Sl. No. Item Fine Amount (calculated after 02 working days excluding the date of

complaint) 1 Server Systems (Hardware) Rs.400/- 2 Client (Desktop) Systems (Hardware) Rs.250/- 3 Laser / Deskjet Printer Rs.150/- 4 Mouse Rs.20/- 5 Operating System/ Application Software for each server Rs.400/- 6 Operating System/ Application Software for each client Rs.250/- 7 Network Switches/ Router Rs.500/- 8 Node’s Network (each I/O Box) Rs.10/- 9 Plasma Screen Rs.500/-

10 CD/ DVD Writer Drive Rs.100/- 11 Scanner Rs.100/- 12 Laptop (Hardware/Software) Rs.250/- 13 UPS (500/600/700/800/1000 VA) Rs.100/- 14 UPS 3 KVA, 2KVA Rs.500/- 15 Projector Rs.1,000/- 16 Amplifier Rs.100/- 17 Wireless Cordless Mike Rs.50/- 18 Wireless Hand Mike Rs.50/- 19 Motorized Screen Rs.250/- 20 Switcher / Multiplier/ RF Receiver Rs.500/- 21 VOIPs Rs.150/- 22 Any other IT Equipment/Item Rs.250/-

23 Items under Warranty Rs 50/-

10.3 In case of failure of the agency to rectify any of the defects within 7 days, ESI Corporation may

get the same rectified at the cost and risk of the agency.

10.4 If the agency repeatedly fails to rectify the faults for a period exceeding 7 days, apart from the

repairs of their cost and risk as ibid, ESIC may terminate the contract of the agency forth with any may forfeit the

security deposit.

10.5 The agency shall, in no case, replace any item/component with inferior item and if found doing

so, the contract shall stand terminated forthwith and security deposit shall be forfeited.

10.6 ESIC reserves the right to reject any or all the bids and cancel the tender without assigning any

reason.

10.7 The calls will be received centrally and shall be provided daily to the concerned Service Engineer by the

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concerned official of IT Division of the department or any designated/nominated branch and shall be attended

immediately on receipt of the same. The firm shall maintain proper service Call sheets / Register which will be duly

signed by the Engineer and the User of the equipment and Central Call Register shall be updated accordingly.

Online complaint logging System,/ An App / Mobile App should be provided for logging

complaint, constant monitoring and resolution of the issue.

10.8 Computer power cables, printer port, chords and power cable etc. are also covered under AMC.

10.9 The service provider shall also be responsible for cleaning and removal of virus of any nature and should

intimate in time / recommend licensed copy of latest Anti-virus software with upgrades / updates facilities.

10.10 Department shall not be responsible for any use of unlicensed antivirus software, if any, used by the

service provider. The responsibility shall rest with the service provider for using unlicensed software.

10.11 Hard Disk, Logic Cards, SMPS, Mother Boards should not be repaired and shall be replaced with OEM

branded parts/products only.

10.12 In case of failure in Quarterly Preventive Maintenance (Clause 10.7 above), a penalty by way of 10% of

total amount due for that quarter may be levied.

11. Payment Terms

11.1 The comprehensive maintenance charges shall be payable to the service provider in four equal

quarterly installments and paid at the end of each quarter of AMC period after deducting downtime charges /

penalties, if any. The final payment will be released only after the receipt of report on PM activity done at various

locations, signed by the end user.

11.2 Any increase or decrease of taxes, duties or prices of components, etc. will not affect the AMC

rates during the entire period of AMC.

11.3 No extra remuneration for Resident Engineer or any kind of TA/DA would be admissible and only the

mutually agreed sum as per contract would be payable.

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12. Agreement:

The selected vendor shall have to sign on standard agreement, on non-judicial stamp paper of appropriate

value, containing details of terms and conditions after issue of letter of intent (LOI), to begin AMC. All the terms

and conditions of this tender document shall deem to have been part and parcel of the agreement.

13. Commencement:

1. The AMC shall be commenced by the selected agency from the effective date of commencement of

AMC.

2. All the systems and peripherals under AMC shall be jointly verified by the contractor and the customer

and conditions of the same shall be noted on the date of commencement of AMC.

3. In case any system / peripheral / component is found malfunctioning the same shall be pointed out to

ESIC for rectification and the incumbent agency shall submit estimate for their pre-AMC repairs. The pre-

AMC repairs shall be got done through and on cost and risk of concerned earlier maintenance agency,

failing which, approval shall be granted to the incumbent agency for carrying out repairs of such items on

cost basis as per estimate, and such items shall come under AMC forthwith after such repairs.

14. Severance:

At the time of termination of contract and of the contract period including extended period, if any, or otherwise,

the agency shall tender back all the systems and peripherals and components under their AMC in good working

condition failing which, the same would be got rectified at the agency’s cost and risk and sum may be recovered

from the unpaid bill or security deposit or in case the same being higher as per the terms of the contract entered

between the parties.

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15. When old items included in the AMC list is condemned or when new items are purchased (under

warranty category) – they will be removed or added from the existing list only on monthly basis. Hence rates has

to be calculated on monthly basis and paid quarterly. The scope of AMC will be counted under 02 category, one

“under warranty” and other “not under warranty”.

16. If a complaint is logged and the agency fails to identify it correctly by stating that the complaint pertains

to some other agency or company and abstains from rectifying it; but later when the complaint is identified to be

related with the same AMC agency the date of complaint logging will be the first date and penalty if any, to be

calculated will be calculated from the first date itself.

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Appendix – III

INDICATIVE DETAILS OF COMPUTERS, PRINTER, ETC. FOR A.M.C DURING 2019-20

(Number of items may vary on redistribution or due to un-serviceability, if any and shall be finalized by joint verification by both parties for the purpose of AMC).

The numbers shown below are indicative and may vary. Vendors are advised to visit the site for actual

assessment before submitting quotes/bids. Changes in qty will be updated monthly based on new purchases and old items condemnation.

Sl Asset Type Make / Model Quantity (Approx

no)

Rate per annum per

item (Excluding

taxes)

Total AMC

Charges

Remarks /Verification

A B C D E F

(=DxE) G

PART 1

1 Linux Host PC

Desktop Wipro Model 382xx, Intel Core 2Duo E8400, 2 *2 GB DDRII 667 RAM Memory or better with 4GB expandability, 160GB 7200 rpm SATA II (3Gb/s) Drive

293

2 Linux Stand alone

Model 37155, Intel Celeron 430, 1.8GHz, 512KB, 800MHz FSB or better, 1GB DDRII 667 RAM Memory or better with 4GB expandability, 160GB 7200 rpm SATAII (3Gb/s) Drive

242

3 N-Computing N-Computing - L Series with 15 TFT monitor, Key Board and mouse

589

4 Windows Desktop Wipro - 37155, Intel Celeron 430, 1.8GHz, 1GB, 800MHz FSB or better, 160GB 7200 rpm SATAII (3Gb/s) Drive

330

5 Laptop Windows

I5, 1 TB , make HP 7

6 HP Printer HP OFFICE JET PRO 276W 687

GRAND TOTAL (PART 1)

7 Plasma TV 42" Plasma TV with FIVE year warranty 17

8 VOIP Cisco IP Phone 7911G 589

9 VC Device Video Endpoint 990MXP with data sharing 17

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PART 3

10 NODES I/o Boxes / Ports

NODES I/o Boxes / Ports for computer and accessories 387

11 Switch WS-C3750G-24TS-E1U - Advanced IP Services upgrade for 3750 GE models with IP Serv 17

12 Switch WS-C2960-24TC-L - Catalyst 2960 24 10/100 + 2T/SFP LAN Base (Main) 296


PART 4

13 UPS 2 KV 01

14 UPS 3 KV UPS for BO/Disp. 185

15 UPS 1 KV APC 08 16 UPS NUMERIC/UPS 600VA (SMALL) 244


TOTAL (PART 1 to 4)

PART 5 (Under Warranty)

17 Computer AIO Desktop 1031

18 Computer Windows Desktop 60

19 UPS 3 KV 04

20 UPS 2 KV 03

21 Small UPS 600 VA 499 22 Inverter Solar Compatible 850 VA 39

22 Laser Printers 41


N.B. Number of above items is likely to vary and shall be jointly verified and taken on record for AMC. Item(s) may be added / deleted and number of individual items may be increased/decreased before and during the period of contract and the final AMC Value will be calculated accordingly as the numbers mentioned above is an approximate figure.

PART 6 MANPOWER RESIDENT ENGINEERS

23 Resident Engineers

Diploma in (a) computer hardware and networking (b) Electronics (c) Computer Engineer with three year experience preferable Salary as per Central Govt Rules on Min Wages

10


SUM OF COLUMN ‘F’ OF PART 1 TO 6 WILL BE THE DECIDING FACTOR FOR CONSIDERING L1

Authorized Signatory

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Appendix – IV (Forms)

I. FORM ‘A’ (Experience & Running Contracts) Sl. No. Name of Organization

(With Address ,Phone Number and E mail id)

Experience (For 3 years)

3 years is preferable

Nature of Experience

From Date To Date

1.

2.

3.

4.

5.

6.

Signature of the bidder or his authorized representative Seal of the Company

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II. FORM ‘B’ (Turnover and Profitability)

Sl No. Financial / Accounting Year

Profit Loss Annual Turnover (from Repairs and Maintenance Services)

Total Turnover

1. 2015-16

2. 2016-17

3. 2017-18

Signature of the bidder or his authorized representative

Seal of the Company

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III. FORM 'C' (Number of 50 professionally qualified employees)

Qualification: (Please put a tick (_/) mark in appropriate column) Name BE /

B.Tech / MCAs / DOEACC’B’ Level

M.Sc(IT / Comp) / BCA / DOEACC ‘A’ Level

B.Sc (IT /Comp) / PGDCA / DOEACC ‘O’ level

Diploma holders

Addl. Qualification-I CCNA, MCSE, MCSA, CNE etc. (Pl. specify)

Addl. Qualification-2 (Hardware , etc)

Remarks (working since)

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

….

48.

49.

50.

Signature of the bidder or his authorized representative

Seal of the Company

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Addendum to Terms and Conditions.

1. The contract shall be on a comprehensive maintenance service basis, no extra charge for any general

wear and tear/spare parts, etc. shall be made by the ESIC except consumables and physical damage. During the contract period it will be the responsibility of the Company to keep the equipment in perfect working order.

2. The repair works will have to be carried out at the location of the equipment except in the exceptional circumstances where the equipment or any component may be required to be taken out for repairs in workshop. In such cases the standby arrangement shall have to be made by the company and in no way the working of computer shall be held up for want of any standby arrangements.

3. The company is required to furnish signed copy of the enclosed terms and conditions of the AMC along

with their tender offer. Successful bidders will have to deposit security-cum-performance guarantee, which will be equal to 10% of their bid amount in the form of FDR or Bank Guarantee in favour of “ESI Fund Account No.1” which will be valid for 18 months from the rate of contract.

4. The company shall ensure to abide by the copy right, intellectually Property rights and their laws as may

be applicable for providing any replacements for any malfunctioning of components/items/software under and any violation of any legal requirement by the agency in this regard shall lead to termination of the contract forthwith and forfeiture of security money. Besides ensuring compliance to all legal requirements will be the responsibility of the agency, failure to do so would lead to consequences aforesaid.

5. For any computer/peripherals etc. found on inspection by the agency, which require pre-AMC repairs, the

agency shall submit estimate for approval and such peripherals would be counted for AMC only after pre-AMC repairs are done.

6. ESIC reserves the right to further add any IT item(s) / locations as and when required under the same AMC with same rates and terms and conditions as mutually agreed between ESIC and the Company, the payment for which shall be made on Pro-rata basis.

Penalties and Other conditions are details below: 1. If this office feels that any of the electrical items, was not properly maintained/serviced by the Company

or does not function for reasonable period after repairs, a suitable deduction from the bills will be made. The decision of this Organization as regards to the reasonableness of deduction will be final and binding on the Company.

2. ESIC may terminate the contract at any time without assigning any reason thereof, if the work of the Company is found to be unsatisfactory and ESIC will be at liberty to entrust the same to any other firm/company at the risk and expense of the defaulting Company. In this connection, the decision of ESIC shall b final and binding upon the Company.

3. In all matters of dispute relating to this contract, the decision of this office will be final and binding upon the Company.

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4. While submitting the quotation, the bidder is deemed to have read, understood and accepted all the

terms and conditions stated in this document and no change, whatsoever desired, will be entertained by ESIC.

5. In the event of the contractor failing to observe or perform any of the conditions of the work as set out

herein or execute the work with regard to the material and printing quality to the satisfaction of and by the time fixed by the ESIC etc. in executing the work, the deposited money will be forfeited to the ESIC and the contract will be terminated immediately. The contractor shall be liable to make good the loss(es), if any, that may be suffered by the ESIC due to his/her action and/or omissions.

Additional Commissioner and Regional Director

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Appendix V

Sl.No Location Location type Address ESIC /

ESIS 1 ESICROKETHNOR0 RO RO,PanchadeepBhavan,NorthSwarajRound,Thrissur ESIC 2 ESICSRKEKOCHA0 RDD RDD'sOffice(NorthZone),Chalappuram.P.O ESIS 3 ESICSRKEKOERN0 RDD RDD'sOffice(CentralZone),ESICompound,ErnakulamNorth ESIS 4 ESICSRKEKOKAL0 SRO ESICSRO,Malu'sComplex,St.FrancisChurchRoad,Kaloor,Kochi-682017 ESIC 5 ESICSRKEKOPOL0 RDD RDD'sOffice(SouthZone),ESICompound,Polayathode,Kollam-691001 ESIS 6 ESICSRKEKOPOL1 SRO 1st&2ndFloor,St.ThomasShoppingComplex,CrossJunction,NearShankar'sHospital,Kadappakkada ESIC 7 ESICHSKEALTHI0 Hospital ESIHospital,ThiruvampadiP.O,Alappuzha688002 ESIS 8 ESICHSKEERRAI0 Hospital ESIHospital,NearNorthRailwayStation,Eranakulam-682018 ESIS 9 ESICHSKEERUDY0 Hospital ESIHospital,PathalamJunction,Udyogamandal,Eranakulam-683101 ESIC

10 ESICHSKEKATHO0 Hospital ESIHospital,Thottada,Kannur-670007 ESIS 11 ESICHSKEKOASR0 Hospital ESIModelSuperSpecialityHospital,Asramam,Kollam-691002 ESIC 12 ESICHSKEKOEZH0 Hospital ESIHospital,Cheerankavu,Ezhukone,Kollam-691505 ESIC 13 ESICHSKEKOFER0 Hospital Feroke,Kozhikode-673631 ESIS 14 ESICHSKEKOPAR0 Hospital ESIHospital,Pampuram,Parippally,Kollam-691574 ESIC 15 ESICHSKEKOVAD0 Hospital ESIHospital,Vadavathur,KOTTAYAM-686010. ESIS 16 ESICHSKEPAJAI0 Hospital Jainamed,Palakkad-678012 ESIS 17 ESICHSKETRPER0 Hospital ESIHospital,Peroorkkada,Trivandrum-695005 ESIS 18 ESICHSKECHWAL0 Hospital Olarikkara,Thrissur-680012 ESIS 19 ESICHSKETHMUL0 Hospital Peringandoor(P.O),Mulankunnathkavu,Thrissur ESIS 20 ESICSDKETRTHY0 SD ESI SD,Panchadeep Bhavan, Thycaud, Thiruvananthapuram- 695014 ESIS 21 ESICSRKEKOERA0 SRO ESIC SRO, 3rd Floor, House Fed Complex, Sasthi Nagar, Eranjipalam,Kozhikode - 673006 ESIC 22 ESICSRKETHTHI0 SRO ESIC SRO,Panchadeep Bhavan, Thycaud, Thiruvananthapuram- 695014 ESIC 23 ESICBOKEALALL0 BO BO,FactoryWardDispensaryCompound,Alappuzha-688001 ESIC 24 ESICBOKEALKAY0 BO BO,NearKSRTCBusStation,N.H.,Kayamkulam,Alappuzha ESIC 25 ESICBOKEALRSR0 BO ESIC BO, KAP Commercial Centre, Railway Station Road, Alwaye - 683101 ESIC 26 ESICBOKEANANC0 BO ESIC BO, Near St Johns College, Anchal - 691306 ESIC 27 ESICBOKEANANG0 BO ESIC BO, Building No 29, M/XVI, 1st Floor, Puthussery Towers, Angamaly-683 572 ESIC

28 ESICBOKECHCHA0 BO ESIC Branch Office, Karipayi complex, South Junction, Near St Mary’s Church Bus Stop, Chalakkudi. ESIC

29 ESICBOKECHCHA1 BO BO,Remyalayam Bldg. No. IX/156,Chathannur – 691 572 ESIC 30 ESICBOKECHKOO0 BO Falcon Towers, BPL Junction, Koottupatha, Chandranagar PO ESIC 31 ESICBOKECHNAD0 BO BO, 110B/22, Nadakkav, Cherthala, Alappuzha District ESIC 32 ESICBOKEERTDR0 BO ESIC BO, Kattathara Building, T D Road South, Ernakulam-682 011, North Railway Station ESIC 33 ESICBOKEERTHO0 BO ESI BO, Main Road, Palluruthy, Thoppumpady, Eranakulam ESIC 34 ESICBOKEETMCR0 BO BO,Vettoor Building, MC Road, Ettumanoor ESIC 35 ESICBOKEEZEZH0 BO ESI BO, Vadakkemuri Building, Ezhukone -691 505 ESIC 36 ESICBOKEFECHE0 BO Calicut-Shornur Road,Cheruvannur,Feroke-673 631 ESIC 37 ESICBOKEIRIRI0 BO Bldg. No.XI/212,1st Floor, Municipal Bus Stand Building,Irinjalakuda-680121 ESIC

38 ESICBOKEKAKAL0 BO ESIC BO, 1st Floor,Holy Angel Shopping Centre, Kalamassery South Junction, Kalamassery- 683 104 ESIC

39 ESICBOKEKAKAN0 BO ESIC BO, Pallikandy Buildings, Opp. Basic Training School, Kannur - 670002 ESIC 40 ESICBOKEKAKAR0 BO BO,Rama Nilayam, Pada Nair Kulangara North, Karunagappalli ESIC 41 ESICBOKEKATHY0 BO ESIC BO, Fort Road, Thyalangadi, Kasargod ESIC 42 ESICBOKEKAVAR0 BO PAV Building, Varkala Road, Kallambalam 695606 ESIC 43 ESICBOKEKOCHA0 BO Chakkarothukulam, Kannur Road, Kozhikode - 673006 ESIC 44 ESICBOKEKOCOL0 BO BO,KMC 8/296, Chalil Building, Collectorate, Kottayam ESIC

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45 ESICBOKEKOKAL0 BO Puthiyapalam,Kallayi, Kozhikode ESIC 46 ESICBOKEKOKIL0 BO ESIC BO, Sabari Complex, Munnam Kutti, Kilikollur, Kollam-691004 ESIC 47 ESICBOKEKOKUN0 BO ESIC BO, First Floor, Door No 11/587, Hospital Road, Kunnumpuram, Fort Kochi - 682001 ESIC 48 ESICBOKEKOMAV0 BO Bldg. No. 6/239,Kanniparamba Road, Mavoor,Kozhikode- 673 661 ESIC 49 ESICBOKEKOMEL0 BO BO, Edathamara Building, Mele Vellur P O, Kottayam ESIC 50 ESICBOKEKOPAI0 BO J.P.Tourist Home, Paikada,Kollam- 691 001 ESIC 51 ESICBOKEKOQSR0 BO ESIC BO, Kunnuvila Building, Venus Junction, QS Road, Kottarakkara - 691506 ESIC 52 ESICBOKEKUPER0 BO ESIC BO, Perumpuzha P.O, Kundara - 691504 ESIC

53 ESICBOKEMAPER0 BO Building No. XVIII-401E, 1st Floor, Mankarathodi Building, Perinthalmanna Road, Up Hill, Malappuram ESIC

54 ESICBOKENEALU0 BO 1st and 2nd Floor,St. Thomas Shopping Complex, Neyyattinkara ESIC 55 ESICBOKEOLOLL0 BO Bldg. No.XI/584,Ollur Panchayat Shopping Complex,Ollur- 680 306 ESIC 56 ESICBOKEPAADO0 BO ESIC BO, Dickson Tourist Home, Adoor.P.O, Pathanamthitta ESIC 57 ESICBOKEPAJAI0 BO Jainmedu,Palakkad- 678 012 ESIC 58 ESICBOKEPAPAP0 BO ESIC BO, ESI Compound, Near Railway Station, Pappinissery ESIC 59 ESICBOKEPASMC0 BO ESIC BO, SM Complex, Near Police Station, Payyannur ESIC 60 ESICBOKEPEPER0 BO ESI BO, ESI Road, Perumbavoor - 683542 ESIC 61 ESICBOKEPUPUN0 BO ESIC BO, Near ESI Dispensary, Punaloor -691305 ESIC 62 ESICBOKEPUPUT0 BO ESIC BO, Near ESI Dispensary, Puthur - 691507 ESIC 63 ESICBOKESAMAN0 BO ESIC BO,Ravi Mandiram, Manakkara, Sasthancotta ESIC 64 ESICBOKESHOHO0 BO Parakkal Buildings,Opp. Head Post Office,Shoranur- 679 121 ESIC 65 ESICBOKETAMMR0 BO ESIC BO, 2nd Floor, Pee Vee Complex,M M Road,Near Bus Stand, Talassery-670101 ESIC 66 ESICBOKETHALG0 BO ESI Dispensary Compound, Alagappanagar-680 302, Thrissur ESIC 67 ESICBOKETHHIL0 BO ESI BO, Nadepilly Shopping complex,Tripunithura-682301 ESIC 68 ESICBOKETHKAZ0 BO Shiva's Building (II 588/B & C),Mamatha Nagar,P.O. Kazhakuttom,Trivandrum - 695 582. ESIC 69 ESICBOKETHNAL0 BO Kinfra Compound, Nalukettu Road, Koratti, Thrissur ESIC 70 ESICBOKETHNOR0 BO BO,Panchadeep Bhavan, North Swaraj Round, Thrissur ESIC 71 ESICBOKETRTHY0 BO ESI Compound, Near Guest House, Thycaud, Trivandrum ESIC 72 ESICBOKEUDUDY0 BO ESIC BO, UP X/383, Udyogamandal - 683501 ESIC 73 ESICBOKEVAVAL0 BO ESIC BO, Upstairs of IOB, Station Road, Valapattanam 670010 ESIC

74 ESICBOKETHTHO0 BO ESIC Branch Office Thodupuzha, Shri Laxmi towers, Opp to Hotel Ambady, Thodupuzha-

Muvattupuzha highway, Thodupuzha, Kerala ESIC 75 ESICBOKEVARGT0 BO Vadakara ESIC 76 ESICDSKEALARO0 Dispensary ESI Dispensary, St.Augustine’s Church Building, Byepass Junction,Aroor - 688534 ESIS 77 ESICDSKEALBEA0 Dispensary ESI Dispensary, Beach Ward, Thiruvambadi (PO), Alapuzha-688013 ESIS 78 ESICDSKEALCHE0 Dispensary ESI Dispensary Cherthala, Cherthala(PO), Alapuzha-688524 ESIS 79 ESICDSKEALCHE1 Dispensary ESI Dispensary Chenganoor, Near Railway station, Chenganoor (PO), Alapuzha-689121 ESIS 80 ESICDSKEALERA0 Dispensary ESI Dispensary, Ezhupunna, Eramalloor P.O,Alappuzha - 688537 ESIS 81 ESICDSKEALFAC0 Dispensary ESI Dispensary Factory Ward, Alapuzha-688001 ESIS 82 ESICDSKEALKAR0 Dispensary ESI Dispensary Karimulakkal, LS(PO), Nooranadu, Alapuzha-690504 ESIS 83 ESICDSKEALKAY0 Dispensary ESI Dispensary, Kayankulam.P.O, Alappuzha - 690559 ESIS 84 ESICDSKEALKEE0 Dispensary ESI Dispensary, Pathiyur,Keerikkad.P.O, Alappuzha-690508 ESIS 85 ESICDSKEALKIZ0 Dispensary ESI Dispensary Attingal, Kizhuvalam(PO), Mamam,Attingal,Trivandrum-695104 ESIS 86 ESICDSKEALKUT0 Dispensary ESI Dispensary Mannar, Kuttemperoor(PO), Chenganoor, Alapuzha-689623 ESIS 87 ESICDSKEALMAV0 Dispensary ESI Dispensary Mavelikkara, Mavelikkara (PO), Alapuzha-690101 ESIS 88 ESICDSKEALMUH0 Dispensary ESI Dispensary, Muhamma.P.O, Alappuzha - 688 525 ESIS 89 ESICDSKEALPAL0 Dispensary ESI Dispensary Palamel, Palamel (PO), Nooranadu, Alapuzha-690479 ESIS 90 ESICDSKEALPAT0 Dispensary ESI Dispensary, Pathirappally, Alappuzha-688521 ESIS 91 ESICDSKEAZAZH0 Dispensary ESI Dispensary,Azhikode, ESI Road, Azhikode P.O -670009 ESIS

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92 ESICDSKECHCHA0 Dispensary Esi Dispensary Chalappuram , Esi Compound , Chalappuram (P.O) , Kozhikode, PIN-673002 ESIS

93 ESICDSKECHCHA1 Dispensary ESI Dispensary,Chakkrothukulam,Calicut-Kannur Road, Opposite KVR-Bajaj Showroom, West Hill - 673005 ESIS

94 ESICDSKECHCHI0 Dispensary ESI Dispensary,Chittoor,Post Office Junction, Opp. SBT ATM Centre. Chittoor PO. PIN678101 ESIS 95 ESICDSKECHORU0 Dispensary ESI Dispensary, Kodungaloor Road, Orumanayoor.P.O, Chavakkad - 680512 ESIS 96 ESICDSKECHWAL0 Dispensary ESI Dispensary,Walayar,Velathavalam Road,Chandrapuram P.O, PIN-678624 ESIS 97 ESICDSKEERALW0 Dispensary ESI Dispensary,Aluva No.1, Near BSNL Exchange, Alwaye - 683101 ESIS 98 ESICDSKEERALW1 Dispensary ESI Dispensary,Aluva No.2,ESI Compound, Near North Railway Station, Ernakulam-682018 ESIS 99 ESICDSKEERANG0 Dispensary ESI Dispensary,Near Government Hospital, Angamaly.P.O - 683572 ESIS

100 ESICDSKEERATH0 Dispensary ESI Dispensary,Opposite Indian Bank, Chengamanad.P.O,Athani - 683578 ESIS 101 ESICDSKEERBIN0 Dispensary ESI Dispensary, Near Binanipuram Post Office, Edayar, Binanipuram.P.O, Ernakulam-683502 ESIS

102 ESICDSKEEREDA0 Dispensary ESI Dispensary, Edappally, Pookkattupadi Road, Near Thrikkakara Temple,Kochi University PO, 682022 ESIS

103 ESICDSKEERERA0 Dispensary ESI Dispensary,Eranjipalam,Wayanad Road, Eranhipalam Junction, Eranhipalam.P.O. PIN-673006 ESIS

104 ESICDSKEERKAK0 Dispensary ESI Dispensary, CSEZ, Kakkanad, Kochi-682037 ESIS

105 ESICDSKEERKAL0 Dispensary ESI Dispensary,Municipal Building, (Above SBT), Opp. BP Petrol Pump,North Kalamassery, Kalamassery ESIS

106 ESICDSKEERKAR0 Dispensary ESI Dispensary,Vadavukode Farmers Coop Bank Building, Ambalamedu, Karimugal,

Brahmapuram P.O, Kochi ESIS 107 ESICDSKEERKOO0 Dispensary ESI Dispensary,Near Government Hospital & ITC, Koonammavu.P.O, Ernakulam ESIS 108 ESICDSKEERMAR0 Dispensary ESI Dispensary,N.Vazhakulam, Near Vazhakkulam Grama Panchayath, Marampilly P O – 683107 ESIS 109 ESICDSKEERNJA0 Dispensary ESI Dispensary,Njarakkal Service Coop Bank Building,Njarakkal P.O. Ernakulam - 682505 ESIS 110 ESICDSKEERPAL0 Dispensary ESI Dispensary,Opposite St.Mary's Church, Thoppumpady, Palluruthi.P.O, Kochi - 6 ESIS 111 ESICDSKEERPAR0 Dispensary ESI Dispensary,Next to Bank of India, Bank of India Building, Market Road,North Paravoor ESIS 112 ESICDSKEERPAT0 Dispensary ESI Dispensary,Opposite INS Dronacharya, Pattalam Road, Fort Kochi - 682001 ESIS 113 ESICDSKEERPER0 Dispensary ESI Dispensary,Near Seemas Textiles, ESI Road, Perumbavoor – 683542 ESIS 114 ESICDSKEERRAI0 Dispensary ESI Dispensary,ESI Compound, Near North Railway Station, Ernakulam-682018 ESIS 115 ESICDSKEERTHR0 Dispensary ESI Dispensary, Next to AR Camp, Hill Palace P.O, Thrippunithura, Ernakulam - 682301 ESIS 116 ESICDSKEERUDY0 Dispensary ESI Dispensary, Udyogamandal P.O, Ernakulam -683501 ESIS 117 ESICDSKEFECHE0 Dispensary ESI Dispensary Beypore , ESI Cheruvannur Dispensary Building ESIS 118 ESICDSKEFECHE1 Dispensary ESI Dispensary Cheruvannur , ESI Cheruvannur Dispensary Building, Feroke.P.O, PIN - 673631 ESIS 119 ESICDSKEFECHE2 Dispensary ESI Dispensary Meenchanda,Cheruvannur ESI Dispensary Building, Feroke.P.O. PIN-673631 ESIS 120 ESICDSKEFECHU0 Dispensary Esi Dispensary Chungam, Near Sales-Tax Check-post, Feroke (P.O) , PIN-673631 ESIS

121 ESICDSKEIDTHO0 Dispensary ESI Dispensary,Kallel Shopping Complex, Near Private Bus Stand, Pala Road, Thodupuzha 685584 ESIS

122 ESICDSKEJAPAL0 Dispensary ESI Dispensary,Palakkad,Jainamedu.P.O, 678012 ESIS 123 ESICDSKEKAKAN0 Dispensary ESI Dispensary,Kakkad,Ariyal Thara, Kannur.P.O, PIN-670004 ESIS 124 ESICDSKEKAKAZ0 Dispensary ESI Dispensary Kazhakoottam,Kazhakoottam(PO) Trivandrum-695582 ESIS 125 ESICDSKEKASVT0 Dispensary ESI Dispensary,Kasargode, Chala Road, BC Junction, Vidyanagar P.O - Kasargode - PIN - 671123 ESIS 126 ESICDSKEKIATH0 Dispensary ESI Dispensary Kilimanoor,Athiraanjali, Valnjeri, Kilimanoor(PO) Trivandrum-695602 ESIS 127 ESICDSKEKOAAV0 Dispensary ESI Dispensary Vilakudy, Aavaneeshwaram R S (PO), Kollam-691517 ESIS 128 ESICDSKEKOANC0 Dispensary ESI Dispensary Anchal, Anchal (PO), Kollam-691306 ESIS 129 ESICDSKEKOASR0 Dispensary ESI Dispensary,Asramam, Kollam - 691002 ESIS 130 ESICDSKEKOCHA0 Dispensary ESI Dispensary,Near Thirumukk, Karamcode.P.O, Chathannur, Kollam - 691529 ESIS 131 ESICDSKEKOCHA1 Dispensary ESI Dispensary, Puthen Thura P.O, Chavara,Kollam – 691588 ESIS 132 ESICDSKEKOCHE0 Dispensary ESI Dispensary,Perinad, Anchalumood – Kundara Road, Chemmakkad P.O, Kollam – 691603 ESIS 133 ESICDSKEKOEDA0 Dispensary ESI Dispensary, Thrippalazhikam, Edakkidom P.O, Ezhukone, Kollam – 691505 ESIS

134 ESICDSKEKOERA0 Dispensary ESI Dispensary,Erayilkadavu Kopparath Temple Road, Near Vidyadhiraja School,Kottayam,686001 ESIS

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135 ESICDSKEKOINC0 Dispensary ESI Dispensary, Mylom.P.O, Inchakkad, Kollam - 691571 ESIS 136 ESICDSKEKOKAD0 Dispensary ESI Dispensary Kadakkal, Kadakkal (PO),Kollam-691539 ESIS 137 ESICDSKEKOKAL0 Dispensary ESI Dispensary, Near Elamkulam Kunjanpillai Memorial, Kalluvathukkal.P.O, Kollam-691578 ESIS 138 ESICDSKEKOKIL0 Dispensary ESI Dispensary, Kilikollur, Kollam-Chenkotta Road, Kilikollur.P.O, Kollam 691004 ESIS 139 ESICDSKEKOKOT0 Dispensary ESI Dispensary Kottiyam, Kottiyam(PO), Kollam-691002 ESIS 140 ESICDSKEKOKOT1 Dispensary ESI Dispensary,Pulamon.P.O, Kottarakkara,Kollam - 691506 ESIS 141 ESICDSKEKOKOT2 Dispensary Esi Dispensary Kottakkal, Kottakkal Road, Near Mini Industrial, Kottakkal (P.O) PIN-676503 ESIS 142 ESICDSKEKOKUL0 Dispensary ESI Dispensary,Kulasekharapuram P.O, Kollam - 691544 ESIS 143 ESICDSKEKOMUK0 Dispensary ESI Dispensary Thrikovilvattom, Mukhathala (PO), Kollam-691577 ESIS 144 ESICDSKEKOMUL0 Dispensary ESI Dispensary, Mulavana, Kollam - 691503 ESIS 145 ESICDSKEKOMUV0 Dispensary ESI Dispensary,Civil Station Building, Mudavoor.P.O, Muvattupuzha ESIS 146 ESICDSKEKOMYN0 Dispensary ESI Dispensary, Mynagappally.P.O, Kollam - 690519 ESIS 147 ESICDSKEKONAL0 Dispensary ESI Dispensary Nedumbana, Nallila (PO), Kollam-691515 ESIS 148 ESICDSKEKONED0 Dispensary ESI Dispensary Kovalam, (Near Amma Hospital), Nedumon, Kovalam(PO), Trivandrum-695527 ESIS 149 ESICDSKEKOPAR0 Dispensary ESI Dispensary, Paripally, Kollam - 691574 ESIS 150 ESICDSKEKOPAT0 Dispensary ESI Dispensary, Pattathanam, ESI RDD Compound, Pattathanam, Kollam – 691001 ESIS 151 ESICDSKEKOPAT1 Dispensary ESI Dispensary Pattazhy, Pattazhy (PO), Kollam-690522 ESIS 152 ESICDSKEKOPER0 Dispensary ESI Dispensary,Ettumanoor,Palliparambu Buldg.,Peroor Jn.,686631 ESIS 153 ESICDSKEKOPOO0 Dispensary ESI Dispensary Pooyapally, Pooyapally(PO), Kollam-691537 ESIS 154 ESICDSKEKOPOR0 Dispensary ESI Dispensary, Poruvazhy P O,Sasthancotta Kollam - 690520 ESIS 155 ESICDSKEKOPUN0 Dispensary ESI Dispensary, Punaloor, Kollam - 691305 ESIS 156 ESICDSKEKOPUT0 Dispensary ESI Dispensary, Puthur PO, Kollam - 691507 ESIS 157 ESICDSKEKORAM0 Dispensary ESI Dispensary, Ramankulangara, Kavanadu.P.O, Kollam – 691003 ESIS 158 ESICDSKEKOSAC0 Dispensary ESI Dispensary,Sachivothamapuram, Near Puthenpalli, Neelamperoor.P.O., PIN-686534 ESIS 159 ESICDSKEKOSAD0 Dispensary ESI Dispensary,Sadanandapuram.P.O, Kottarakkara,Kollam - 691550 ESIS 160 ESICDSKEKOSOO0 Dispensary ESI Dispensary, Sooranad, Sooranad North P.O,Kollam - 690561 ESIS 161 ESICDSKEKOTHO0 Dispensary ESI Dispensary, Thodiyoor, Kallelibhagam.P.O, Karunagappalli,Kollam - 690546 ESIS 162 ESICDSKEKOVAD0 Dispensary ESI Dispensary, ESI Compound, Next to ESI Hospital,Vadavathur,686010 ESIS 163 ESICDSKEKUKUN0 Dispensary ESI Dispensary Kunnathupalam, ESI Compound ,Kozhikode-14 ,PIN-673014 ESIS

164 ESICDSKEKUKUT0 Dispensary Esi Dispensary Kuttipuram, Near Kuttipuram Bus-stand, Panchayath Building, Kuttipuram (P.O) PIN-679571 ESIS

165 ESICDSKEKUKUT1 Dispensary ESI Dispensary,Kuthuparamba, Naravoor Road, Kuthuparamba. PIN- 670702 ESIS 166 ESICDSKEKUPER0 Dispensary ESI Dispensary,Keralapuram, Ezhamkutty, Keralapuram, Perumpuzha (P.O), Kundara – 691504 ESIS 167 ESICDSKEMAHAJ0 Dispensary Esi Dispensary Hajiyarpalli, Malappuram (P.O) PIN-676519 ESIS

168 ESICDSKEMAMAN0 Dispensary ESI Dispensary,Mangattuparamba, Opposite Police Camp, University Road, University P.O -670561 ESIS

169 ESICDSKEMAMAV0 Dispensary ESI Dispensary,Mavoor,Near ESI Office, ESI Compound, Mavoor.P.O. Pin -673661 ESIS 170 ESICDSKEMECHO0 Dispensary ESI Dispensary,Mele chowa, Near Bishop House, Chowwa P.O, PIN- 670006 ESIS

171 ESICDSKENECON0 Dispensary ESI Dispensary Neyyatinkara, Vlangamury Junction, Poovar Road, Neyyattinkara(PO), Trivandrum-695121 ESIS

172 ESICDSKENINIL0 Dispensary ESI Dispensary,Nilambur,Kovilakam Road, Nilambur. PIN - 679329 ESIS 173 ESICDSKEOTOTT0 Dispensary ESI Dispensary,Near Chenathur Temple,Ottapalam,679101 ESIS 174 ESICDSKEPAENA0 Dispensary ESI Dispensary, Pallimukk Junction No 17, EP 4/377,Enathu PO, Pathanamthitta -691526 ESIS 175 ESICDSKEPAKAD0 Dispensary ESI Dispensary,Kadampanad South.P.O, Pathanamthitta - 691553 ESIS 176 ESICDSKEPAPAR0 Dispensary ESI Dispensary,Chekkanthara Bus Stop, Parali.P.O. Pin – 678612 ESIS 177 ESICDSKEPAPAY0 Dispensary ESI Dispensary,Payyannur, Temple Road, Payyannur P.O,Pin- 670307 ESIS 178 ESICDSKEPARAI0 Dispensary ESI Dispensary,ESI Compound, Near Railway Station, Pappinissery 670561 ESIS

179 ESICDSKEPATHI0 Dispensary ESI Dispensary,Vrindavan Building, Above Supplyco, Kizhakkan Muthoor.P.O, Thiruvalla - 689103 ESIS

180 ESICDSKEPOCHE0 Dispensary ESI Dispensary,Chemmancherry,Pookkad,Thoraikadav Road, Near KSEB Office, Chemmanchery ESIS

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P.O673305

181 ESICDSKEPUPUT0 Dispensary ESI Dispensary Puthiyara,Mankavu Road, Bypass Junction, ESI compound ,Chalappuram(P.O), PIN-673002 ESIS

182 ESICDSKEPUVAI0 Dispensary ESI Dispensary,Vaikom,Pulinchuvadu Jn.,686141 ESIS 183 ESICDSKESAKAN0 Dispensary ESI Dispensary,Kanjikode,Kanjikode West,Sakthinagar PIN-678623 ESIS 184 ESICDSKESHSHO0 Dispensary ESI Dispensary,Kolappully Junction, SG Press,Shornur,679121 ESIS 185 ESICDSKETHALA0 Dispensary ESI Dispensary, Alagappanagar P.O- 680302 ESIS 186 ESICDSKETHCHA0 Dispensary ESI Dispensary,Market Road, Chalakudy.P.O - 680307 ESIS 187 ESICDSKETHDHA0 Dispensary ESI Dispensary,Dharmadam, Melur Road, Near KSEB Office, Dharmadam P.O- 670106 ESIS 188 ESICDSKETHIRI0 Dispensary ESI Dispensary,Irinjalakuda, Near LIC Office, Irinjalakkuda PO, PIN -680308 ESIS 189 ESICDSKETHKAL0 Dispensary ESI Dispensary,Near Primary Health Centre, Aloor PO, Kallettinkara (Via)-680683 ESIS 190 ESICDSKETHKAN0 Dispensary ESI Dispensary, Near Popular Showroom,Kunnamkulam,Kanippayyoor, Thrissur - 680517 ESIS 191 ESICDSKETHKAR0 Dispensary ESI Dispensary Karamana, Karamana(PO), Trivandrum-695002 ESIS 192 ESICDSKETHKAR1 Dispensary ESI Dispensary,Karuvannur, Cheriapalam Stop, Karuvannur.P.O, PIN-680711 ESIS 193 ESICDSKETHKOR0 Dispensary ESI Dispensary,Near Railway Gate, Koratty -680308 ESIS 194 ESICDSKETHKUM0 Dispensary ESI Dispensary, Wadakkancherry, Kunnamkulam Road, Kumaranellur P O, Thrissur -680589 ESIS

195 ESICDSKETHKUT0 Dispensary ESI Dispensary, Kuttanellur, Inside ESIC Quarters, Block No 26, Kuttanellur P O, Thrissur - 680014 ESIS

196 ESICDSKETHMAD0 Dispensary ESI Dispensary Madavoor, Madavoor(PO) Trivandrum-695602 ESIS

197 ESICDSKETHMUL0 Dispensary ESI Dispensary, Mulamkunnathukavu, Near Medical College, Peringandoor.P.O, Thrissur - 680581 ESIS

198 ESICDSKETHNAV0 Dispensary ESI Dispensary Navaikulam, Navaikulam(PO), Trivandrum-695603 ESIS 199 ESICDSKETHOLA0 Dispensary ESI Dispensary, Near ESI Hospital, Pullazhi, Olarikkara P.O, Thrissur - 680012 ESIS 200 ESICDSKETHOLL0 Dispensary ESI Dispensary, Near KSEB Office,Ollur P O, Thrissur - 680306 ESIS 201 ESICDSKETHPAL0 Dispensary ESI Dispensary,Mala, Near KSRTC Bus Stand, PO Mala Pallippuram – PIN 680732 ESIS 202 ESICDSKETHPER0 Dispensary ESI Dispensary,Peroorkada.P.O, Thiruvananthapuram - 695003 ESIS 203 ESICDSKETHPET0 Dispensary ESI Dispensary Chakkai, Pettah.P.O, Thiruvananthapuram - 695024 ESIS 204 ESICDSKETHPON0 Dispensary ESI Dispensary,Chonodam,West Ponniam,Thalassery,Eranholi P.O -670641 ESIS 205 ESICDSKETHPOO0 Dispensary ESI Dispensary, Poonkunnam, Opp. Sreerama Temple, Thrissur - 680002 ESIS 206 ESICDSKETHTHA0 Dispensary ESI Dispensary,Thaliparamba,7th Mile Stone, Thaliparambu P.O, PIN-670141 ESIS 207 ESICDSKETHVED0 Dispensary ESI Dispensary Balaramapuram, Vedivechankovil(PO), Trivandrum-695501 ESIS 208 ESICDSKEVACHA0 Dispensary ESI Dispensary,Changanasserry, Near Vazhapalli Temple, Changanasseri - 686103 ESIS 209 ESICDSKEVAKAI0 Dispensary ESI Dispensary,Kainatty,Opposite SBI,Vadakara, 673104 ESIS 210 ESICDSKEVASTA0 Dispensary ESI Dispensary, Valapattanam, IOB Building, Valapattanam.P.O, PIN-670610 ESIS 211 ESICDSKEVAVAZ0 Dispensary ESI Dispensary, Vazhakkad, Opposite Police Station, Vazhakkad,673640 ESIS 212 ESICDSKEVENEW0 Dispensary ESI Dispensary,Vellur,Newsprint Nagar.P.O.,Kottayam - 686616 ESIS 213 ESICDSKEKOPAL0 Dispensary ESI Dispensary Pala, Arunapuram P O , Opposite Alphonsa College , Pala , Pincode - 686574 ESIS 214 ESICDSKETHNED0 Dispensary Nedumangadu, Madeera Muscan,Opp KSEB, Trivandram-695541 ESIS 215 ESICDSPDMAPAL0 Dispensary ESI Dispensary, Paloor, Mahe – 673310 ESIS 215 Dispensary ESI Dispensary Perinthalmanna , Puthur Road , Near Post office Perinthalmanna

216 Dispensary ESI Dispensary Manjery , 22 miles , Manjeri P O , Malapuram Dt , Pin-676121

217 Dispensary

218 Dispensary

219 ESICDBKEIDMUN0 DCBO Dispensary Cum Branch Office Munnar, ESI Corporation Fathima Matha Nagar,Adimali p O Idukki Dist , Pin-685561

The number of locations may increase marginally due to opening of new dispensaries /Branch offices /other offices.

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Appendix Va

LOCATIONS WHERE RESIDENT ENGINEERS ARE TO BE POSTED

Sl.No Location Location type Address ESIC /

ESIS

1 Thrissur Regional Office As given in Appendix V ESIC

2 Kozhikode SRO As given in Appendix V ESIC

3 Ernakulam SRO As given in Appendix V ESIC

4 Kollam SRO As given in Appendix V ESIC

5 Asramam Hospital As given in Appendix V ESIC

6 Ezhukone Hospital As given in Appendix V ESIC

7 Udyogmandal Hospital As given in Appendix V ESIC

8 Thottada, Kannur Hospital As given in Appendix V ESIS

9 Palakkad Hospital As given in Appendix V ESIS

10 Trivandrum SRO As given in Appendix V ESIC

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APPENDIX VI

Important Instructions for Vendors

All Vendors / Contractors are required to procure Class-III B Digital Signatures (DSCs) with Both DSC Components i.e. Signing & Encryption to participate in the E-Tenders.

Helpdesk Numbers

Name E-Mail Phone Numbers

1. Mr. Girish C, Asst Director (ICT) [email protected]/ 0487-2331080

AUTHORISED SIGNATORY

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