Page 1 Action Planning How to move your disability management program forward Carol Kotylak-Hapke...

Action Planning

How to move your disability management

program forward

Carol Kotylak-Hapke and Erin McFadden

Objective

To provide you with some new techniques and tools that will support your organization in moving your disability management program forward amidst today’s changing environment.

Agenda

• Environmental Scan• Disability Management Self Assessment• The basics – 3 easy steps to success • Resources

ENVIRONMENTAL SCANAction Planning

What’s going on?

• Alberta’s economy is changing• Aging baby boomers• Disability management performance indicators

affect bidding• Industry performance is strong• Company image includes disability

management performance

DISABILITY MANAGEMENT SELF ASSESSMENT

Action Planning

Key responsibilities when a work accident happens

• Provide first aid• Provide transportation to initial medical treatment• Obtain fitness for work information by using an

information package or an Occupational Injury Service (OIS) clinic

• Create a record of the injury• Report disabling injuries (medical aid, time loss,

modified work) to WCB within 72 hours • Pay full wages for the date of accident• Arrange modified work promptly

References – WCB- Alberta Claims Audit Self-Evaluator and Employer Fact Sheet - My worker is injured … what do I do?

Assess your disability management program

• Are workers reporting injuries on the date of accident ?• Review injury records

• Are you reporting disabling injuries to WCB within 72 hours?

• Review the Claims Reporting Performance Report on myWCB or manually track

• Are you providing modified work duties on the worker’s next scheduled shift?

• Review the Yearly Claims Cost Summary on myWCB or manually track

• Are your being assessed a surcharge or earning a discount on your WCB premiums?

• Review the Employer Premium Rate Statement

Reference – Loss Control Reports available on myWCB

What needs your attention?

• Worker delays in reporting injuries • Remind workers to report injuries on the day they occur or the next day. Allows

you to start managing this injury immediately.

• Disabling injuries reported to WCB late • Review your injury reporting process and Employer Reports of Injury that were

submitted late to identify the reason and develop a solution

• Delays arranging modified work duties • Arrange medical assessment to determine fitness for work. Provide the worker

with an information package to take to the healthcare provider or use an OIS clinic, if practical.

• Maintain a list of sedentary tasks that are always available to get the worker started on modified work on the day of the accident or their next scheduled shift.

What needs your attention?

• Engage the injured worker – ask what they are able to do within their normal job or have then identify tasks within your operations they can safely perform

• Your claim costs are higher than the industry average resulting in a surcharge being assessed by WCB

• Are there claims with high claim costs? This usually indicates more serious injuries. Be sure to address the hazards that resulted in these injuries.

• Are there claims with one or two days of time loss? Are they the result of delays arranging modified work?

Creating a healthy company safety culture

• Workers know they can comfortably report an accident or injury

• Develop a culture that supports early and safe return to work

• Engage workers in creating a modified work job bank • Focus injured workers on their abilities rather than their

disabilities – new medical reporting format supports this

• Involve the injured worker in their own return to work planning early

• Enlist the resources available from WCB – free and low cost seminars and workshops, Account Managers and Claims Auditors

THE BASICS: 3 EASY STEPS TO SUCCESS

Action Planning

3 Easy Steps

Whatever the size of your company, if you maintain focus on 3 basic steps of your disability management program, you are positioning yourself for success including:• Employee satisfaction and retention• Maximized productivity• Company profile/image• Cost and premium management

3 Easy Steps:

1. Arrange Medical Treatment for the Employee

2. Report to WCB Within 72 Hours

3. Plan the Employee’s Return to Work

Pricing Formula

WCB’s Pricing Formula is simple:

AccountabilityFor employer performance

FairnessOf premium distribution

Collective LiabilityFor working Albertans

WCB Premiums

Disability Mgmt. Program

Early/Safe Return to Work

Lower Claim Costs

Health & Safety Program

Fewer Injuries

Prevention and Return to Work

Company A Company B

Insurable earnings $4.4M $4.2M

Lost Time Claim Volume (2011 - 2013) 6 34

Lost Time Days (2011 - 2013) 27 827

Experience Rating Adjustment - 40% 40%

Poor Performance Surcharge 0% 100%

Total Employer Rate Adjustment - 40% 140%

Premiums to be Paid in 2015 $ 80,000 $ 305,000

Certificate of Recognition (COR)? Yes No

PIR Incentive Potential (20%) $27,000 $0

Net Premiums $53,000 $305,000

Modified work can make a difference!

Modified Work

Modified work is any change to job duties as a result of a workplace injury and can include:• Modification of existing job• Alternate duties• Transitional work• Training opportunity

• Any combination of the above

Modified Work

Modified work in a changing environment:• Part Time• Reduced Pay• WCB support for site modifications• Work Site Evaluation • Training on the Job

RESOURCESAction Planning

PIR companies can receive the following rebate

*Contact your local safety association to sign up for your Certificate of Recognition (COR) today.

5% for Certificate of Recognition (COR)

1-20% for Improving your performance

Occupational Injury Service is…• A medical clinic that has been granted OIS status

by the WCB, staffed by physicians, nurses and other rehabilitation staff. It is a clinic specifically for people who are hurt at work.

• OIS is about getting the right care at the right time for the right result.

www.wcb.ab.ca/employers/partner_ois.asp

What is Occupational Injury Service (OIS)?

http://www.wcb.ab.ca/employers/partner_ois.asp

• Expedited access (target within 30 minutes of worker arrival for initial visit)

• Access to expedited diagnostic and rehabilitation interventions

• Return to work case conference with OIS physician, worker and employer

• Enhanced injury reporting• Treatment plan details provided to the worker’s

family practitioner• Voluntary

Features of OIS

January – December 2014 OIS Enrolled Employers

Non Enrolled Employers Difference

% of all claims with modified work 56% 42% +14%

Average days away from work in the first 90 days 20 26 -6 days

Average health care costs in the first 90 days $1287 $1469 -$182

Average compensation costs for the first 90 days $2113 $2666 -$553

No time loss (with modified work) 38% 22% +16%

Loss time claim (no mod work) 9% 15% -6%

Benefits of OIS

We are here to help!

• WCB Contact Centre 1-866-922-9221

• myWCB on the WCB website

• Free Seminars:• Employer Information• Return to Work• Action Planning• Appeals

• Low Cost Seminars• Physical Demands Analysis (PDAs)• Modified Duties• Office Ergonomics• Industrial Ergonomics

New resources on WCB website

• Modified Work video for injured workers – how to talk to your physician about modified work

• Modified Work video for employers – keep your valued employees in the game

• OIS Video

Reference handouts available

at the back of the room

Questions?

Thank you for your time today!

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