Packaged Service for Remedy 9 Upgrade: Fixed Cost and ... … · To upgrade BMC Remedy ITSM to...
2
Website: www.vyomlabs.com Email: [email protected] Introducon To upgrade BMC Remedy ITSM to Remedy 9 in fixed cost and fixed me using innovave packaged service from Vyom Labs. We will upgrade your producon system to a new Remedy 9 pre UAT system along with the data. Remedy ITSM Upgrades: BMC Remedy ITSM system is deeply integrated into the business and IT processes. There are complex customizaons and integraons built which increases the complexity for upgrades. The length of the upgrade project is long and the risks of a failed upgrade can directly impact business. Geng the management approval and funding for the Upgrade Project becomes very painful. Business Challenge Packaged Service for Remedy 9 Upgrade: Fixed Cost and Fixed Time Upgrade Frequently Asked Quesons • How will Vyom Remedy UpgradeEdge save me money? - We have already done 5 Remedy upgrades to Remedy 9. We have helped 80+ BMC customers by upgrading customer databases from previous version to version 7.x and 8.X. We have built accelerators and methodology to do upgrade in fixed cost and fixed me. Our Upgrade Process will enable you to save significant cost and me in upgrade. • How fast is the Vyom Remedy Upgrade Edge process? - We make your UAT Remedy 9 system up along with cket data(except delta data) in 3 weeks to 8 weeks based on amount of data in producon and version of your current remedy system • Will enre producon data from older version be migrated to Remedy 9? - Yes we will migrate enre producon data (except delta data) from your current producon system to Remedy 9. • What are the inputs needed by Vyom Labs to give fixed cost quote? - We just need following informaon to give you the fixed cost quote: 1. Version of current remedy system 2. Database size of producon remedy system • What is the output we will get aſter upgrade using Vyom Remedy Upgrade Edge? - We will upgrade your older remedy system and make Remedy 9 system up for the pre UAT stage. Vyom Labs Soluon Vyom Labs has designed an upgrade soluon to address following concerns: • Cost • Risks • Timelines • Performance Vyom Labs has built a packaged service offering for upgrades which is built, based on the solid experiences of many Remedy upgrade projects done ll date. We have worked closely with BMC R&D to make upgrade tool rugged and the upgrade process smooth for version 9. We have built upgrade run book and tools to ensure upgrades are cost effecve and can be completed in fixed me and with minimal risk to customer. We can oponally use performance tesng tool called Vyom Performance TestEdge to perform a load test on the Remedy system. Vyom Performance TestEdge is BMC Market Zone product. Our packaged service offering: We will upgrade your older remedy system and stand up a new Remedy 9 system up for UAT stage. If customizaons are done following BMC Best Pracces then Upgrade will take care of exisng customizaon seamlessly else need to work on customizaons in next steps. We will upgrade the system along with the cket data provided to us. Aſter the packaged service for upgrade is complete, with some addional steps you can be all set to Go-Live.
Transcript of Packaged Service for Remedy 9 Upgrade: Fixed Cost and ... … · To upgrade BMC Remedy ITSM to...
Website: www.vyomlabs.com
Email: [email protected]
Introduction
To upgrade BMC Remedy ITSM to Remedy 9 in fixed cost and fixed time using innovative packaged service from Vyom Labs. We will upgrade your production system to a new Remedy 9 pre UAT system along with the data.
Remedy ITSM Upgrades: BMC Remedy ITSM system is deeply integrated into the business and IT processes. There are complex customizations and integrations built which increases the complexity for upgrades. The length of the upgrade project is long and the risks of a failed upgrade can directly impact business. Getting the management approval and funding for the Upgrade Project becomes very painful.
Business Challenge
Packaged Service for Remedy 9 Upgrade: Fixed Cost and Fixed Time Upgrade
Frequently Asked Questions• How will Vyom Remedy UpgradeEdge save me money?- We have already done 5 Remedy upgrades to Remedy 9. We have helped 80+ BMC customers by upgrading customer databases from previous version to version 7.x and 8.X. We have built accelerators and methodology to do upgrade in fixed cost and fixed time. Our Upgrade Process will enable you to save significant cost and time in upgrade.• How fast is the Vyom Remedy Upgrade Edge process?- We make your UAT Remedy 9 system up along with ticket data(except delta data) in 3 weeks to 8 weeks based on amount of data in production and version of your current remedy system• Will entire production data from older version be migrated to Remedy 9?- Yes we will migrate entire production data (except delta data) from your current production system to Remedy 9.• What are the inputs needed by Vyom Labs to give fixed cost quote?- We just need following information to give you the fixed cost quote: 1. Version of current remedy system 2. Database size of production remedy system• What is the output we will get after upgrade using Vyom Remedy Upgrade Edge?- We will upgrade your older remedy system and make Remedy 9 system up for the pre UAT stage.
Vyom Labs SolutionVyom Labs has designed an upgrade solution to address following concerns:• Cost• Risks• Timelines• PerformanceVyom Labs has built a packaged service offering for upgrades which is built, based on the solid experiences of many Remedy upgrade projects done till date. We have worked closely with BMC R&D to make upgrade tool rugged and the upgrade process smooth for version 9.We have built upgrade run book and tools to ensure upgrades are cost effective and can be completed in fixed time and with minimal risk to customer.We can optionally use performance testing tool called Vyom Performance TestEdge to perform a load test on the Remedy system. Vyom Performance TestEdge is BMC Market Zone product.
Our packaged service offering:We will upgrade your older remedy system and stand up a new Remedy 9 system up for UAT stage. If customizations are done following BMC Best Practices then Upgrade will take care of existing customization seamlessly else need to work on customizations in next steps. We will upgrade the system along with the ticket data provided to us. After the packaged service for upgrade is complete, with some additional steps you can be all set to Go-Live.
Website: www.vyomlabs.com
Email: [email protected]
Copyright© Vyom Labs 2015. All rights reserved. No part of this document may be reproduced, stored or transmitted in any form without prior written permission of Vyom Labs. Vyom Labs endeavors to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions. All other products, company and service names identified herein may be the trademarks or service marks of their respective owners.
Industries We HelpEnergySIs & PartnersTechnology
Logistics Public SectorHealth & PharmaManufacturing
Services We OfferBMCEnterprise ServiceDesk
IT Automation ITIL®, COBIT
IT Operations Remote InfrastructureManagement
Our Add-On Products
MetricEdgeControl-M RestartQuick Start Packs
Cloud BrokerPerformance TestEdgeSSO EdgeArabic Language Pack
SCCM IntegrationEdge
TelecomBFSIHospitalityKey Certifications
ISO 27001International Standards
Certifications
ISO 20000International Standards
Certifications
Website: www.vyomlabs.com
Email: [email protected]
About Vyom Labs
IT Infrastructure and Cloud Management powered by Automation:The unique value we bring in as an organization is blend of• Best of breed IT Management and Automation solutions• Best of breed IT Infrastructure and Cloud Management services powered by Automation• Right size solutions and services for Large, Medium and Small businesses
If you are looking for solution partner or services partner to help you manage your IT, we can bring in unique tools, innovative approaches and years of experience serving customers of various sizes across the world.
Our approach of using expert systems and automation in IT infrastructure and cloud management helps companies save 20 to 40% costs, achieve 3 to 10 times faster response to business, eliminate errors in operations and present value of IT in business terms.
BMC Consulting Partner
BMC R&D Service Provider BMC ESM Elite Partner
BMC Education Partner
USA
UAE
India
Office Locations
Elite PartnerElite PartnerElite PartnerElite Partner
Key Partnerships
Vyom Labs has been mentioned in 5 Gartner Researches
research numbers: G00251821 G00258032 G00258355G00263439G00263503
R
Vyom Labs Offerings: Remedy 9 Upgrade Packaged Service
Input Vyom Labs O�erings Output Next Steps
Remedy Version 7.6.04 OR 8.x
1. Fixed Cost2. Fixed Time3. Upgrade to Remedy 9
1. Remedy 9 Upgrade2. System up for UAT / Pre UAT
1. Customization Testing and Fixing2. Integration Testing and Fixing3. Delta Data Migration
Duration for Upgrade
Cost for Upgrade
Included in Upgrade
Versions Assumed
Delivery Onsite / O�shore /Onsite + O�shore
7.6.04 OR 8.x
Production data from oldsystem except delta data
Fixed Cost
3 to 8 weeks
