PACE @ PRAIRIE CENTER

CELEBRATING 10 YEARS

IMPLEMENTATION PLAN FOR STAFF AND VOLUNTEER

SUPPORT

CELEBRATEPROGRAM FOR ALL-INCLUSIVE CARE OF THE ELDERLY - PACE AT PRAIRIE CENTER WAS STARTED IN 2005

WE WANT TO SHARE ITS SUCCESS AND ADVOCATE FOR OTHER COMMUNITIES ACROSS THE COUNTRY TO SET UP SIMILAR PROGRAMS

WE WANT TO HIGHLIGHT THE NEEDS OF CHRONICALLY ILL, RURAL SENIOR CITIZENS IN AREAS RELATED TO HEALTH, NUTRITION, HOUSING AND TRANSPORTATION.

WE WANT TO THANK THE COMMUNITY AND OUR PARTNERING ORGANIZATIONS FOR THERE SUPPORT THE PAST 10 YEARS

FRIDAY, JUNE 5TH, 2015PROFESSIONAL

SEMINARS8- 2 PM

@ THE INN AND CONFERENCE CENTER

AUDIENCE:

PROFESSIONALS, COMMUNITY LEADERS, SENIOR ADVOCATES, PHYSICIANS, NURSES, SOCIAL WORKERS, CASE

MANAGERS

KEY NOTE SPEAKER:

JUDY BASKINS, COO OF AMBULATORY SERVICES AT PALMETTO HEALTH

OPEN HOUSE2-5 PM

@ PACE AT PRAIRIE CENTER

GUESTS:

NATIONAL AND STATE LEADERS, LEGISLATORS, FOUNDING PARTNERS, COMMUNITY

MEMBERS, CLIENTS AND FAMILY

CELEBRATION DANCE

6-9 PM

@ PACE AT PRAIRIE CENTER

GUESTS:

NATIONAL AND LEADERS, LEGISLATORS, FOUNDING

PARTNERS COMMUNITY MEMBERS, CLIENTS AND FAMILY

PROFESSIONAL SEMINAR 8 AM- 2 PM• 8:00 REGISTRATION

• 8:30 KEYNOTE: THE FUTURE OF PACE

• 9:30 – 10:30 SEMINARS

• 10:30- 11:30 SEMINARS

• 11:30-1:00 LUNCH/VISIT SPONSORS

• 1:00 – 2:00 PANEL DISCUSSION HIGHLIGHTING CHANGES TO SENIORS QUALITY OF LIFE THROUGH PACE

• SEMINAR TOPIC’S

• PACE IMPLEMENTATION

• GRANT WRITING

• ADVOCATING FOR SENIORS

• LEGISLATIVE INITIATIVES

• DELIVERING CARE UTILIZING TECHNOLOGY

• MENTAL AND PHYSICAL WELLNESS THROUGH PACE

• PACE RESEARCH INITIATIVES

OPEN HOUSE 2-5PM• TOURS LEAD BY STAFF AND VOLUNTEERS

• ADULT DAY CENTER

• HEALTH/NUTRITION CENTER

• ACTIVITY CENTER (COFFEE CONNECTION, THEATER, EXERCISE STUDIO)

• LEARNING CENTER

• SPIRITUAL CENTER

• TRANSPORTATION HUB

• ELDER GROUP HOME

• THE GARDENS

CELEBRATION DANCE 6-9PM

“CELEBRATING PACE @ PRAIRIE CENTER”

HEAVY HORS D’OEUVRES

RECOGNITION CEREMONY

DANCING FROM THE 1920’S AND 1930’S

SPONSORED BY COMMUNITY DANCE THEATER

Committee Chair, (Clinical Director PACE)Sally

Sheperd,

Seminar Coordinator (Education Director

of PACE)Elizabeth

Troupe

Seminar Assistant

Staff/Volunteer

Open House Coordinator

(Volunteer Manager PACE) Kate

McClain

Food Service

Staff/Volunteers

Tour Guides

Staff/Volunteers

Celebration Coordinator (PACE

Advisory Board Member)Lauren

Mitchell

Food Service

Staff/Volunteers

Decorations

Volunteers

Resident Assistants

Staff

Resident Companions

Volunteers

Entertainment

Volunteers

Transportation Coordinator

(Transportation Director PACE)

Larry Fry

Drivers

Staff/Volunteers

Facilities Coordinator (PACE Facilities

Director)Mick

Manning

Facilities Assistants

Staff/Volunteers

CEO PACE

Tim Haugh

Publicity Chair (Marketing Director

PACE)

Dan Petersen

Planning and Implementation Committee

UTILIZING VOLUNTEERS• THE ORGANIZATION AND COMMUNITY IS STRENGTHENED

• BOTH VOLUNTEER'S AND CLIENTS ARE IMPACTED IN A POSITIVE WAY

• INTERACTIONS BETWEEN GENERATIONS ARE ENHANCED

• SOCIAL NETWORKS ARE CREATED PREVENTING ISOLATION

• OPPORTUNITIES TO SHARE EXPERTISE AND EXPLORE CAREER’S ARE REALIZED

(CONNORS, 2012; THE POWER OF VOLUNTEERING, 2010)

VOLUNTEER RESEARCH

• ESTABLISH A VOLUNTEER PROGRAM THAT ALLOWS INDIVIDUALS TO INTEGRATE IT INTO THEIR LIFE

• OVERLY STRUCTURED PROGRAMS INHIBIT VOLUNTEERISM

• UTILIZE INDIVIDUALS IN THEIR NATURAL ENVIRONMENT

• TAP INTO THEIR TALENTS AND PASSIONS

• BE CREATIVE, INNOVATIVE AND TAKE RISKS

(BARNES & SHARPE, 2009; GOMPERTS 2006-2007)

VOLUNTEER RESEARCH (CONT.)

RECRUIT

RECRUIT FOR DIVERSITY

UTILIZE A VOLUNTEER RECRUITMENT CENTER

CREATE FORMAL AND INFORMAL PARTNERSHIPS WITH:

COMMUNITY ORGANIZATIONS

CHURCHES

CIVIC GROUPS

SCHOOLS AND UNIVERSITIES

(SKINNER, 2008; MORRIS, ET AL 2012))

TRAIN

INCLUDE INFORMATION ON:

ETHICS

COMMUNICATION

CULTURAL COMPETENCY

MANAGING CONFLICT

BOUNDARIES

SPECIFIC TASKS

(MORRIS, ET AL 2012; SKOGLUND, 2006)

SUPPORT

WELCOME THEM

PROVIDE OPPORTUNITY FOR STAFF & VOLUNTEER INTERACTION

INCLUDE THEM AS PART OF THE TEAM

SHARE SPECIFIC WAYS THEY ADD VALUE

PROVIDE ONGOING PROFESSIONAL DEVELOPMENT

(MORRIS, ET AL 2012; SKOGLUND, 2006)

GENERATIONAL

DIFFERENCES

IDENTIFY STRENGTHS AND OPPORTUNITIES

(CONNORS, 2012)

THE GENERATIONS• UNDERSTAND THE GENERAL DIFFERENCES IN INDIVIDUALS FROM

GENERATIONS AND INCORPORATE PREFERENCES INTO MANAGING VOLUNTEERS AND STAFF

• UNDERSTAND HOW EACH GENERATION PREFERS TO COMMUNICATE AND WHAT MOTIVATES THEM

• BE OPEN TO THE POSSIBILITY THAT YOU MAY WORK BESIDE SOMEONE FROM A GENERATION VERY DIFFERENT FROM YOUR OWN

• LOOK FOR OPPORTUNITIES TO LEARN FROM EACH OTHER

THE GREATEST GENERATION

• BORN PRIOR TO 1926

• INFLUENCED BY WWI & WWII AND THE GREAT DEPRESSION

• ACCUSTOMED TO HIERARCHY, FRUGAL LIVING, STEWARDSHIP AND A STRONG WORK ETHIC

• RESPECT AUTHORITY

• WORK FOR THE GOOD COMMON GOOD

THIS GENERATION WILL MOST LIKELY BE OUR GUESTS AT THIS EVENT.

(CONNORS,2012)

TRADITIONALISTS• BORN BETWEEN 1926-1945

• LIVED DURING WWII AND THE GREAT DEPRESSION AND UNDERSTAND SCARCITY

• HIGH REGARD FOR AUTHORITY, LOYALTY, STRUCTURE, AND FORMALITY

• ENJOY SHARING LIFE EXPERIENCES AND CONNECTING SOCIALLY WITH OTHERS

• PREFER TRADITIONAL COMMUNICATION – PHONE CALLS, NEWSLETTERS

THESE VOLUNTEERS APPRECIATE STEP BY STEP TASKS. THE WILL ENJOY PROVIDING COMPANIONSHIP, LISTENING AND TELLING THEIR STORIES

(CONNORS, 2012)

BABY BOOMERS• BORN BETWEEN 1946-1964

• HAVE HAD MULTIPLE CAREERS, AND ARE INTERESTED IN ACCUMULATING WEALTH

• DESIRE TO MAKE A BETTER LIFE FOR THEIR CHILDREN

• GREATER UNDERSTANDING OF DIVERSITY AND INDIVIDUAL RIGHTS THAN PRIOR GENERATIONS

• VALUE TECHNOLOGY AS A CONVENIENCE

• RELY ON PHONES AND VOICE MAIL

THIS GROUP DESIRES CHALLENGING VOLUNTEER OPPORTUNITIES AND WILL UTILIZE THEIR PROFESSIONAL SKILLS. THEY MAY TAKE LEADERSHIP ROLES IN THE EVENT

(CONNORS, 2012)

GENERATION X• BORN BETWEEN 1965-1982

• DO NOT KNOW LIFE WITHOUT TV, AND RADIO

• INDEPENDENT AND SELF RELIANT AS MANY LIVED IN SINGLE FAMILY HOMES AND WERE “LATCH KEY KIDS”

• VALUE EDUCATION, INSTANT GRATIFICATION, WORK LIFE BALANCE

• COMMUNICATE USING E-MAIL, AND SOCIAL MEDIA

THESE VOLUNTEERS WILL WORK INDEPENDENTLY, AND EFFICIENTLY SO THEY HAVE TIME FOR PERSONAL LIFE

(CONNORS, 2012)

GENERATION Y• BORN BETWEEN 1983-2000

• ACCUSTOMED TO NEWS AND MEDIA BOMBARDMENT 24/7, GLOBAL VIEW

• TECHNOLOGY IS UTILIZED CONSTANTLY, INFORMATION IS A “CLICK” AWAY

• VALUE FUN, FLEXIBLE HOURS, CASUAL DRESS

• COMMUNICATE PRIMARILY THROUGH SOCIAL MEDIA SITES, TEXTING, TWITTER

THESE VOLUNTEERS WILL BE MOTIVATED BY OPPORTUNITIES FOR CREATIVITY AND FUN. TEXTING MAY BE THE BEST WAY TO GET PERSONAL INFORMATION TO THEM

(CONNORS, 2012)

VOLUNTEER POSITIONS“THE SOCIAL PHENOMENON OF VOLUNTEERISM HAS HAD ENORMOUS POSITIVE EFFECTS ON INDIVIDUALS, THEIR FAMILIES AND COMMUNITIES, AND ENTIRE CULTURES” (CONNORS, 2012)

SEMINAR ASSISTANT• ASSIST THE PUBLICITY CHAIR WITH ADMINISTRATIVE TASKS PRIOR TO THE EVENT

• WELCOME GUESTS TO THE EVENT

• PROCESS REGISTRATION AT THE EVENT, HAND OUT NAME TAGS AND PACKETS

• ASSIST IN COLLECTING EVALUATIONS

• ORGANIZE CEU DOCUMENTATION POST EVENT

RECRUITMENT PLAN: LOCAL BUSINESS COLLEGE

GENERATION COHORT: GENERATION X OR GENERATION Y (ABILITY TO UTILIZE TECHNOLOGY EFFICIENTLY

FOOD SERVICE ASSISTANTS• BE PRESENT 1 HOUR PRIOR TO THE EVENT TO ASSIST CATERER WITH SET UP

• REPLENISH FOOD ON THE SERVING TABLE

• MAINTAIN CLEAN ENVIRONMENT, WIPING UP SPILLS

• ASSIST SERVING RESIDENTS AND GUESTS AS NEEDED

• EMPTY TRASH CANS WHEN THEY ARE ¾ FULL

RECRUITMENT PLAN: CHURCH WOMEN’S GROUPS

GENERATION COHORT: TRADITIONALISTS (WORK ETHIC AND APPRECIATION FOR STRUCTURE)

TOUR GUIDES• BE PRESENT IN AN ASSIGNED LOCATION

• EXPLAIN THE AREA AND THE PORTION OF THE PACE PROGRAM THAT TAKES PLACE IN THAT LOCATION

• SHARE PERSONAL STORIES OF YOUR INVOLVEMENT IN THE PROGRAM AND WHY YOU SUPPORT IT

• ANSWER QUESTIONS AND OR GUIDE GUESTS TO THOSE WHO CAN ANSWER QUESTIONS

RECRUITMENT PLAN: FAMILY MEMBERS, ESTABLISHED VOLUNTEERS, STAFF MEMBERS

GENERATIONAL COHORT: TRADITIONALISTS & BABY BOOMERS (ENJOY SHARING LIFE EXPERIENCES, WORK ETHIC)

DECORATORS FOR CELEBRATION DANCE• MEET 2-4 TIMES PRIOR TO THE EVENT/ ONE HOUR MEETINGS

• COLLABORATIVE WITH THE ENTERTAINERS TO ENHANCE THE 1920’S AND 1930’S DANCE THEME

• PLAN AND IMPLEMENT DECORATIONS FOR A FESTIVE ATMOSPHERE

• INCLUDE A COSTUME PIECE OR PARTY FAVOR FOR EVERY GUEST

• SET UP AND TAKE DOWN, THE DAY OF THE EVENT

RECRUITMENT PLAN: COLLEGE SORORITY, INTERIOR DESIGN BUSINESS

GENERATIONAL COHORT: GENERATION X & GENERATION Y (FLEXIBLE SCHEDULING, CREATIVITY AND FUN)

ENTERTAINERS• PROVIDE A MASTER OF CEREMONIES, MUSIC AND ENTERTAINMENT THAT WAS COMMON IN THE

1920’S AND 1930’S

• BE SENSITIVE TO THE GERIATRIC POPULATION AND INCLUDE THEM IN THE DANCE

• PROVIDE SIMPLE BALLROOM, SWING AND POLKA DANCE LESSONS ENGAGING ALL GENERATIONS

RECRUITMENT PLAN: LOCAL DANCE CLUBS, DANCE STUDIO’S

GENERATIONAL COHORT: BABY BOOMERS (ENJOY WORKING ON TEAMS, PERSONAL FULFILLMENT, AND HAVE EXPERIENCE WITH THE GERIATRIC POPULATION, AS THERE PARENTS MAY BE PARTICIPANTS IN PACE) GENERATION X & GENERATION Y (SPIRIT OF FUN AND CREATIVITY)

RESIDENT ASSISTANTS• RECEIVE COMPETENCY TO TRANSFER RESIDENTS SAFELY

• PROVIDE ASSISTANTS TO RESIDENTS TO TRANSFER FROM ONE LOCATION TO ANOTHER PER AGENCY POLICY

• WEAR A NAME BADGE INDICATING THAT YOU ARE TRAINED IN THIS AREA

• CARRY A PAGER AND RESPOND TO REQUESTS FOR ASSISTANCE

RECRUITMENT PLAN: ESTABLISHED STAFF, CERTIFIED NURSING ASSISTANTS, PHYSICAL THERAPY GROUPS, NURSING STUDENTS, RETIRED NURSES ASSOCIATION

GENERATIONAL COHORT: BABY BOOMERS, GENERATION Y & GENERATION X (COMPETENCE IS MORE IMPORTANT THAN GENERATIONAL DIFFERENCES, NEED TO BE PHYSICALLY ABLE TO PERFORM THE TASK)

RESIDENT COMPANIONS• ACCOMPANY RESIDENTS TO AND FROM THE DANCE CELEBRATION

• ENGAGE THEM IN CONVERSATION AND ENCOURAGE THEM TO PARTICIPATE

• ESTABLISH A RELATIONSHIP BY LISTENING TO THEIR STORIES

RECRUITMENT PLAN: ESTABLISHED VOLUNTEERS, CHURCHES, CIVIC ORGANIZATIONS

GENERATIONAL COHORT: TRADITIONALIST & BABY BOOMERS (LIFE EXPERIENCE, COMMITMENT TO THE GOOD OF OTHERS)

DRIVERS• UTILIZING ORGANIZATION BUSES, PROVIDE SHUTTLE SERVICES FROM THE PARKING AREA TO AND

FROM PRAIRIE CENTER ACTIVITIES

• WILL HAVE A CURRENT LICENSE AND A HISTORY OF SAFE DRIVING

• CARRY A CELL PHONE FOR CONSISTENT COMMUNICATION WITH ORGANIZERS

• RECEIVE TRAINING TO TRANSFER VISITORS AND RESIDENTS SAFELY ON AND OFF THE BUS

RECRUITMENT PLAN: ESTABLISHED STAFF AND VOLUNTEERS, CIVIC ORGANIZATIONS, CHURCH GROUPS

GENERATIONAL COHORT: BABY BOOMERS (EXPERIENCED DRIVERS, MUST BE PHYSICALLY ABLE TO PERFORM TASK)

FACILITIES ASSISTANTS• RESPONSIBLE TO SET UP CHAIRS AND TABLES THE MORNING OF THE EVENT AND TO TAKE THEM DOWN THE FOLLOWING MORNING

• RESPONSIBLE FOR PLACING SIGNS, DIRECTING GUESTS TO THE DIFFERENT LOCATIONS

RECRUITMENT PLAN: CIVIC ORGANIZATIONS, SPORTS TEAMS

GENERATIONAL COHORT: BABY BOOMERS, (MUST BE PHYSICALLY ABLE TO PERFORM TASK, STRONG WORK ETHIC) GENERATION Y (WILL ENJOY IF A PART OF A FUN TEAM ACTIVITY)

VOLUNTEER TRAINING

PROVIDES GUIDANCE FOR THE VOLUNTEER TO BE SUCCESSFUL

ENCOURAGES ENGAGEMENT AND INSPIRATION

INCREASES QUALITY

BUILDS RELATIONSHIPS

(CONNORS, 2012)

TRAINING STRUCTURE• TEAM COORDINATORS WILL BE RESPONSIBLE FOR TRAINING VOLUNTEERS WORKING UNDER

THEM

• ALL TRAINING WILL BE DOCUMENTED WITH SIGN IN SHEETS FOR SPECIFIC SESSIONS

• WILL INCLUDE GENERAL TOPICS AND JOB SPECIFIC TASKS

• AVAILABLE IN DIFFERENT FORMATS TO ACCOMMODATE DIFFERENT LEARNING STYLES AND PREFERENCES

• GENERAL GROUP TRAINING SESSION OFFERED AT DIFFERENT TIMES

• VIDEO TAPED FOR THOSE WHO ARE UNABLE TO ATTEND

• SPECIFIC TASKS TRAINING WILL BE COMPLETED BY THE TEAM LEADER PRIOR TO THE DAY OF THE EVENT (SEE COMMITTEE STRUCTURE)

Training

GENERAL TOPICS FOR ALL VOLUNTEERS

• WILL BE ORGANIZED INTO A TRAINING MANUAL WITH THE FOLLOWING CONTENT

• ORGANIZATIONS MISSION, AND VALUES

• CONFIDENTIALITY

• COMMUNICATION PLAN

• SAFETY

• CULTURAL COMPETENCY

• MANAGING CONFLICT

• BOUNDARIES

(CONNORS, 2012)

Training

MANUAL WILL INCLUDE MULTIPLE ENVIRONMENTS FOR LEARNING

VISUALPREFER ILLUSTRATIONS

LIKE DETAILED NOTES AND COLOR

PREFER TO WATCH A DEMONSTRATION

QUIET ENVIRONMENT WHERE THE CAN VISUALIZE AND EXPERIENCE

MAY CLOSE EYES TO FOCUS ON A VISUAL IMAGE

AUDITORYREAD OUT LOUD

UTILIZE SELF-TALK

RECITE WHAT THEY HAVE STUDIED

OFTEN HAVE BACKGROUND MUSIC

LISTENING IS MORE IMPORTANT THAN SEEING

KINESTHETICENJOY HANDS ON EXPERIENCES

NEED TO MOVE AND BE ACTIVE

LEARN BEST BY MANIPULATING THINGS

(CONNORS, 2012)

Training

JOB SPECIFIC TRAINING

• EACH TEAM COORDINATOR WILL ESTABLISH TRAINING MODULES SPECIFIC TO THE TASKS IN THEIR AREA AND A PLAN TO IMPLEMENT THE TRAINING

• PRESENTED TO THE PROGRAM CHAIR FOR REVIEW 6 MONTHS PRIOR TO EVENT

Training

RISK MANAGEMENT PLAN

ESSENTIAL TO PROTECT CLIENTS, VOLUNTEERS AND THE INTEGRITY OF THE ORGANIZATION

RISK CAN BE CATEGORIZED INTO FIVE AREAS: PEOPLE, PROPERTY, INCOME, GOOD-WILL, AND LIABILITY

(CONNORS, 2012)

PEOPLE

• ACCIDENTAL INJURY/MEDICAL CRISIS

• GREATER RISK WITH THE GERIATRIC POPULATION, WEAKNESS, POOR EYESIGHT, IMBALANCE, INCREASED FALLS, SUSCEPTIBILITY TO EXTREME TEMPERATURES

• LOCAL EMERGENCY MEDICAL SERVICES WILL BE INFORMED OF THE EVENT

• AN ASSESSMENT OF THE ENVIRONMENT TO DECREASE AREAS OF RISK WILL BE COMPLETED

• WATER AND AIR CONDITIONED AREAS WILL BE AVAILABLE

Managing Risk

PEOPLE (CONT.)• ASSISTANCE WILL BE PROVIDED FOR INDIVIDUALS WHO HAVE LIMITED MOBILITY

• ASSESS VOLUNTEERS FOR THEIR ABILITY TO ASSIST OTHERS AND THEIR WILLINGNESS TO DO SO

• ONCE IDENTIFIED, THEY WILL BE INSTRUCTED ON SAFE TRANSFERS AND ASSISTANCE WITH AMBULATION BY QUALIFIED PERSONNEL

• THEY WILL NEED TO DEMONSTRATE COMPETENCY IN THESE SITUATIONS

• THE DAY OF THE EVENT, THEY WILL BE IDENTIFIED BY A SPECIFIC COLORED NAME BADGE

• THEY WILL EACH BE REQUIRED TO CARRY A PHONE SO THAT THEY CAN QUICKLY BE PAGED TO AN AREA WHERE ASSISTANCE IS NEEDED.

Managing Risk

PEOPLE (CONT.)• SHUTTLES WILL BE PROVIDED FROM THE PARKING AREA TO PRAIRIE CENTER,

AND BETWEEN LOCATIONS

• DRIVERS WILL BE EITHER PAID STAFF OR REGULAR VOLUNTEERS

• LICENSED APPROPRIATELY

• HAVE HAD A THOROUGH ORIENTATION ON DRIVING SAFETY

• TRAINED TO FOR ASSIST INDIVIDUALS WITH TRANSFERS

• THEY WILL WEAR NAME BADGES ON THE DAY OF THE EVENT THAT IDENTIFY THEM AS COMPETENT IN THIS AREA

• THEY WILL ALSO CARRY A PHONE FOR IMMEDIATE COMMUNICATION.

Managing Risk

PEOPLE (CONT.)

• FOOD WILL BE SERVED IN SEVERAL LOCATIONS INCREASING THE RISK FOR FOOD BORN ILLNESSES

• EVALUATE CONTRACTED CATERING SERVICE FOR THEIR PROCESSES AND HISTORY OF HANDLING FOOD SAFELY

Managing Risk

BOUNDARIES THAT PROTECT

• THE GENERAL PUBLIC AND CLIENTS OCCASIONALLY WANT TO GIVE MONETARY GIFTS TO VOLUNTEERS AND STAFF FOR THEIR SERVICE. THIS CAN BE IN THE FORM OF TIPS, PERSONAL GIFTS, OR MONEY

• INFORMATION REGARDING THE ORGANIZATIONS POLICY RELATED TO THE ACCEPTANCE OF THESE GIFTS WILL BE INCLUDED IN THE ORIENTATION

• THE POLICY REQUIRES STAFF AND VOLUNTEERS TO DECLINE ALL MONETARY TIPS AND OR GIFTS. IF THEY WANT TO SHOW THEIR APPRECIATION, IT CAN BE GIVEN TO THE PRAIRIE CENTER FOUNDATION.

Managing Risk

PROPERTY RISK 0F DAMAGE TO PROPERTY EITHER INTENTIONALLY OR ACCIDENTAL

PHYSICAL PROPERTY

• CALL 525-973-2450 IMMEDIATELY FOR ANY TYPE OF INCIDENT THAT IS OUT OF THE ORDINARY AND POSES A THREAT TO ANY INDIVIDUAL OR PROPERTY

POLICIES/FORMS/IDEAS

• ALL REQUESTS FOR WRITTEN ORGANIZATIONAL INFORMATION NEEDS TO BE REQUESTED FROM PRAIRIE CENTER’S EXECUTIVE LEADERSHIP

• EMAIL REQUESTS TO THOUGH@PRAIRIECENTER.ORG

• WILL RESPOND TO ALL REQUESTS WITHIN ONE WEEK.

Managing Risk

INCOMEThe overall success of the event will have an impact the community and organization

It will enhance community support, fundraising and donations

(Connors, 2012)

Managing Risk

INCOME (CONT.)

• UTILIZE STANDARD ACCOUNTING PRACTICES

• FOLLOW BUDGET GUIDELINES

• PROVIDE A REPORT OF SPENDING TO THE EVENT CHAIR TWICE MONTHLY

• WHEN PURCHASING ITEMS FOR THE EVENT

• GET APPROVAL FOR ITEMS OVER $30

• A RECEIPT FOR EACH ITEM PURCHASED IS REQUIRED

Managing Risk

GOODWILL• WORD OF MOUTH OR TESTIMONIALS FROM CLIENTS AND THE COMMUNITY

CAN BE THE BEST WAY TO PROMOTE THE ORGANIZATION.

• SCREEN THE VOLUNTEERS WHO ARE REPRESENTING THE ORGANIZATION

• THOSE WHO HAVE HAD A POSITIVE HISTORY WITH THE ORGANIZATION AND ARE WILLING TO TALK ABOUT IT WILL BE EXCEPTIONAL VOLUNTEERS AND CAN BE TRUSTED TO WORK INDEPENDENTLY

• NEW VOLUNTEERS, OR THOSE WHO MAY NOT HAVE A POSITIVE HISTORY WITH THE ORGANIZATION NEED TO BE GIVEN TASKS WHERE THEY HAVE CLOSE SUPERVISION OR DO NOT HAVE DIRECT CONTACT WITH THE PUBLIC

Risk Management

GOODWILL THRU CONFIDENTIALITY• PROTECT CLIENT’S CONFIDENTIALITY

• A SECTION OF THE ORIENTATION WILL INCLUDE THIS IMPORTANT TOPIC

• INCLUDE COMMON SCENARIOS WHERE A VOLUNTEER MAY BE ASKED TO PROVIDE CONFIDENTIAL INFORMATION WITH DISCUSSION AND ROLE PLAY ON HOW TO RESPOND.

• BREACHING A CLIENT’S CONFIDENTIALITY CAN BE DEVASTATING TO THE PROGRAM

• IT CAN DAMAGE TRUST AND KEEP CLIENTS FROM PARTICIPATING IN THE PROGRAM.

Risk Management

LIABILITY• THE ENTIRE RISK MANAGEMENT PLAN IS TO PROTECT AGAINST LITIGATION

• IN ADDITION

• FOLLOW THE COMMITTEE STRUCTURE AS CHAIN OF COMMAND

• COMMUNICATE UNUSUAL INCIDENTS, NEEDS TO YOUR COORDINATOR

• RECORD UNEXPECTED AND UNUSUAL INCIDENTS

• REGISTER GUESTS, VOLUNTEERS AND STAFF AT EACH EVENT

• A REVIEW OF THE ORGANIZATIONS LIABILITY INSURANCE POLICY WILL BE MADE WITH RECOMMENDED CHANGES PRESENTED TO THE EXECUTIVE LEADERSHIP PRIOR TO THE EVENT

Risk Management

Evaluation“…entails an assessment or judgment of the value or worth of an endeavor or initiative” (Connors, 2012)

The evaluation tool is built from clear measurable goals and objectives

Involve stake holders (Connors, 2012)

EVALUATION OBJECTIVES• PACE AT PRAIRIE CENTER BOARD OF DIRECTORS DETERMINED THE

FOLLOWING CRITERIA FOR EVALUATION

• MEASUREMENT OF IMPACT

• INCREASE IN PARTICIPATION AT PACE @ PRAIRIE CENTER OVER THE NEXT 6 MONTHS

• MONETARY VALUE OF DIRECT VOLUNTEER SERVICES AT THE EVENT

• STATE AND FEDERAL POLICY INITIATIVES THAT BROADEN SUPPORT FOR IMPLEMENTATION OF NEW PROGRAMS SIMILAR TO PACE

Evaluation

MEASUREMENTS OF IMPACT

• A 10 % INCREASE IN PARTICIPATION IN THE PACE PROGRAM IS ANTICIPATED

• CONTRIBUTING FACTORS

• COMMUNITY INVOLVEMENT AND RELATIONSHIPS

• INCREASED PUBLICITY

• INCREASED AWARENESS OF THE PROGRAM

Evaluation

MEASUREMENTS OF IMPACT

• THE ECONOMIC VALUE OF VOLUNTEER PARTICIPATION

• THE AVERAGE HOURLY WAGE FOR NON CIVILIAN, NON AGRICULTURAL AND NON SUPERVISORY POSITIONS IS SUGGESTED WITH AN ADDITIONAL 12% ADDED FOR POTENTIAL BENEFITS

• WILL SHARE THE IMPACT WITH STAKEHOLDERS

• WILL EMPOWER VOLUNTEERS AS THEY SEE THE IMPACT OF THERE CONTRIBUTION

Evaluation

MEASUREMENTS OF IMPACT

• INCREASED SUPPORT FOR IMPLEMENTATION OF PACE PROGRAMS

• AN EVALUATION OF THE PROFESSIONAL SEMINAR WILL INCLUDE QUESTIONS SPECIFIC TO THE SEMINARS IMPACT ON IMPLEMENTATION OF NEW PROGRAMS

• STATE AND FEDERAL POLICY MAKER PARTICIPANTS WILL BE CONTACTED BY MEMBERS OF THE BOARD FOR ANECDOTAL DESCRIPTIONS OF IMPACT

• THE NUMBER OF NEW PACE PROGRAMS WILL BE TRACKED FOR THE NEXT 2 YEARS

Evaluation

QUESTIONS/COMMENTS/IDEASTHIS IS OUR CHANCE TO SHOW CASE THE WORK THAT WE HAVE DONE THE PAST 10 YEARS CELEBRATE AND INVITE OTHERS TO JOIN US IN PACE

References

Barnes, M., & Sharpe, E. (2009, March). Looking Beyond Traditional Volunteer Management: A Case Study of an Alternative Approach to Volunteer Engagement in Parks and Recreation.

Voluntas, pp. 169-187.

Connors, T. (2012). The Volunteer Management Handbook - Leadership Strategies for Success. Hoboken: John Wiley & Sons, Inc.

Gomperts, J. (2006-2007, Winter). Toward a Bold New Policy Agneda: Five Ideas to Advance Civic Engagement Opportunities for Older Americans. Civic Engagement in Later Life, pp.

85-89.

Morris, S., Wilot, A., Hill, M., Ockenden, N., & Payne, S. (2012). A narrative literature review of the contribution of volunteers in end-of-life care services. Palliative Medicine, pp. 428-

436.

Skinner, M. (2008). Voluntarism and long-term care n the countryside: the paradox of a threadbare sector. The Canadian Geographer, pp. 188-203.

Skoglund, A. (2006, August). Do Not Forget about Your Volunteers: A Qualitative Analysis of Factors Influencing Volunteer Turnover. Health and Social Work, pp. 217-220.

The Power of Volunteering. (2010, May 4). Retrieved from You tube: http://www.youtube.com/watch?v=aS-mAz34NA0