PaaS - People as a Service
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Transcript of PaaS - People as a Service
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PAASPeople as a Service
@KathrynHoward http://about.me/kathrynhoward
@KathrynHoward http://about.me/kathrynhoward
Where are we going?• Corporations history & people engagement• 2020 workforce demographics• Influences on the new renaissance• What is the new renaissance person• ITSM at a personalised level• You will be PAAS
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Rise of the CorporationCommand & Control Management
Increasing pressure to perform• cut cost• improve quality• innovate or perish
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Corporations & people engagement
Corporate pressure affect on the labour market
• Staff development • Workplace agreements• Working conditions
• Leading to outcomes based work engagements
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Outcomes based services…..
The corporate is your customer
• What are their real needs• Who are their customers• What value-add do you bring
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Evolution of Corporate Management
Command & Control
to
Outside-in systems thinking
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The Corporate of 2020?
are there really going to be?
But how many
s
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2020 who’shere
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Retire at 65?nope
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Over 75 & working
% of workforce Avg life expectancy
2007 0.8% 78
2009 0.9% 78.28
2015 1.2% 79.12
2020 1.28% 79.8
2020 Demographics
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Let’s get stereotypical
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VeteranMajor Trait
Loyalty
Defining Invention
Fax Machine
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Baby Boomer
Major Trait
Competition
Defining Invention
Personal Computer
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Gen XMajor Trait
Self-Reliance
Defining Invention
Mobile Phone
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Gen YMajor Trait
Immediacy
Defining Invention
Google & Facebook
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Gen ZMajor Trait
Hyperconnectedness
Defining Invention
iPhone apps
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Communication stylesTangible • print• mail• face2face• phone
Flow of transmission• text• e-mail• profile updates
Collaboration, Networking & Connectedness
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The Revolution is over
Agricultural
Industrial Technological
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Revolution to Renaissance• 1990’s decade of “e”
– e-learning– e-books
• 2010-2020 decade of “social” – media– networking – learning
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Renai – what?
ArtScienceSelf-awareness
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RenaissanceMan
Polymath a person whose expertise spans a significant number of different subject areas
But in 2020…….
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Mobility Effect• Mobile connected devices outnumber people!• by 2020
– 16+ billion devices online– Mobile data traffic increase– Connection speeds increase– Data traffic is primarily video
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Technology Impact
Work to Home
1990-2000
Home to Work
2000-2010+
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New Renaissance PersonWill constantly
• Reassess• Reinvent• Repackage
Service portfolio management• Retain• Replace• Rationalise• Refactor• Renew• Retire
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Contribution:redefining the workplace• Organisations’ competitive factor is
collaboration• Valuable employee gives back
knowledge & ideas• Mentoring
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Personal BrandImage – who is “you”?Remain relevantGive back
EngageEducateEntertain
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New Renaissance PersonIs the
Authentic voice• values• brand• reputation• transparency
Thought Follower
CEO of you
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The SOCIAL you?Be authenticEngage where you customer does
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Work/Life balance integration
• Work defines who you are
• 24/7 connectedness
• Blended personality
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Apply ITSM Principles to SelfContinual Service Improvement
• assess your vision• where are you now• where do you want to be• how do I get there• am I there yet
Service Portfolio Management• add value – cost/quality
Demand Management• predictable downtime
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Workplace engagementReputation
– new hiring currency– your network is your
recruiter
Your mobile device/s– office– classroom– social life– concierge
Talent in demand– technologically literate– self-aware– continuous learners– collaborators– networkers
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Are you hyperconnectedWork
Home
Holiday
Restaurant
Bed
Church
Weisure time
Prepare for the
Disastrous Wildcards
Attributed “Denver Lightning” D
agpeak-Flickr
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DiverseMobileCollaborative
and
Hyperconnected
Be ready to engage with your customer in the new renaissance
The 2020 workplace will be
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You will be
PAASPeople as a Service
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