p3 Open Tuition Chat Session Question 2 ROCK BOTTOM JUNE 2009

8/8/2019 p3 Open Tuition Chat Session Question 2 ROCK BOTTOM JUNE 2009

1/40

[23:06:53] --------------------------Paper P3--------------------------

[23:07:34] nshashmi: does any1 ever bothers coming down here

[23:07:50] nshashmi: when the gate will b opened for studies for P3

[23:08:17] zara_n: hi everyone..

[23:10:14] nshashmi: bloody paper 3

[23:10:23] zara_n: my 2nd attempt..

[23:10:31] Yashin: U shld have faith nshashmi.. D'ont discourage

[23:10:50] nshashmi: there is a lot of PEE at this stage...isnt it

[23:11:02] Yashin: Ya

[23:11:13] nshashmi: yeppp yashin..true said

[23:11:18] nshashmi: you cant fight faith

[23:11:31] Yashin: U got it

[23:26:30] linda4: Hey guys there would be a P3 session in the next hour...we

would be doing the Rock Bottom- June 2009

[23:26:39] linda4: join if u guys are interested

[23:26:45] nshashmi: whats more important ...study or work

[23:26:47] zara_n: next hour?

[23:26:51] zara_n: my god

[23:26:58] zara_n: its 10.30 pm..

[23:27:04] zara_n: +1hr

[23:27:04] Yashin: I agree 100% with Zara

[23:27:08] zara_n: 11.30 pm..

[23:27:14] nshashmi: linda what are you asking interested???????

[23:27:23] zara_n: but am interested..

[23:27:25] zara_n: lol

[23:27:36] zara_n: p3 session in next hour..

[23:27:37] linda4: yes we have a session at 7:30 PM uk TIME every week


2/40

[23:27:41] nshashmi: i am so bored that i will study even P3 at this time

[23:27:45] linda4: on Wednesdays and Sundays

[23:27:53] nshashmi: ok is it here in this room

[23:28:00] linda4: yes

[23:28:05] Yashin: Rigthly pointed out nshashmi

[23:28:12] Yashin: time 2 relax

[23:28:16] nshashmi: thats great LIN where where you before

[23:28:18] linda4: u all can fall asleep if u like

[23:28:26] nshashmi: sorry where was i before ...lols

[23:28:49] linda4: I'm doing P3 and I know it can be boring

[23:29:15] linda4: but I thought I'd just let u guys know about the session

[23:29:21] nshashmi: 7:30 is in anhour

[23:29:31] zara_n: hey linda thats nice thank you

[23:29:32] nshashmi: thanks for that Lin

[23:29:40] linda4: tomorrow is session with the tutor

[23:29:42] Yashin: thks linda

[23:29:49] zara_n: wat time?

[23:29:50] linda4: that starts at 5pm UK time

[23:29:58] nshashmi: hope you dont mind calling you LIN

[23:30:02] linda4: so at least be for that session

[23:30:10] zara_n: sure

[23:30:15] linda4: {nshashmi} it doesn't matter

[23:30:18] zara_n: have to be in that session..

[23:30:21] Yashin: I.A

[23:30:34] linda4: and come prepared with questions

[23:30:47] nshashmi: ok who is the tutor


3/40

[23:30:48] linda4: to ask him

[23:31:04] nshashmi: is it a teacher or some one who has already passed it

[23:31:05] linda4: can't say exactly who

[23:31:15] nshashmi: and what topic would it be

[23:31:17] linda4: no he is a tutor

[23:31:28] linda4: its general topics

[23:31:44] linda4: whatever is worrying u and u need clearing up on

[23:31:48] nshashmi: or we can throw question from any part of syllabi

[23:31:58] linda4: yes

[23:32:23] linda4: however don't ask him a solution to an entire exam question

[23:32:25] linda4: lol

[23:32:32] linda4: he's only here for an hour

[23:32:32] nshashmi: problem is ...i have actually opened th book yet

[23:32:54] linda4: {nshashmi} really

[23:32:54] nshashmi: so i am quite confused

[23:33:02] nshashmi: yep....

[23:33:11] linda4: so what areas do u consider your strong parts

[23:33:25] linda4: and what areas do u consider your weak ones

[23:33:45] linda4: this question is for all of u guys

[23:33:50] nshashmi: Lin the models are not problem but to apply and analyse

using them is

[23:34:02] zara_n: for me its change mgt

[23:34:09] zara_n: n quality

[23:34:14] linda4: okay

[23:34:21] linda4: understandable

[23:34:21] zara_n: bit of e-business


4/40

[23:34:51] linda4: the question we have to do today reminded me of some change

management

[23:34:58] linda4: quality always come

[23:35:07] linda4: so I suggest u learn

[23:35:13] Yashin: See you later dear. Hv a nice chat

[23:35:22] zara_n: oh

[23:35:30] linda4: CMMI came in June

[23:35:30] zara_n: ok yashin

[23:35:33] zara_n: see ya then

[23:35:36] Yashin: Bye Zara

[23:35:39] linda4: {Yashin} Tc

[23:35:49] Yashin: thks Linda

[23:35:51] nshashmi: bye YASHIN

[23:36:00] linda4: Six Sigma and V-models seems more likely

[23:36:10] Yashin: Bye nshashmi, will pray 4 a job 4 u

[23:36:27] nshashmi: thanks for that YASHIN

[23:36:28] Yashin: patience is a gr8t thing

[23:36:36] Yashin: capitalise on it

[23:36:40] nshashmi: patience is a killer

[23:36:49] zara_n: six sigma...

[23:36:50] linda4: {zara_n} http://journal.acs-

cam.org.uk/data/archive/2009/200901-article2.pdf try reading this and see if it

helps

[23:36:50] zara_n: DMAIC

[23:37:05] zara_n: oh thanks!

[23:37:09] linda4: that's for why change management fails

[23:37:11] zara_n: sure will


5/40

[23:37:26] linda4: usually comes in exams

[23:38:04] linda4: whether it be because of Culture, leadership etc

[23:38:30] linda4: changes in these areas tend to not go well if not planned

properly

[23:39:27] linda4: Lewin Change model

[23:39:49] linda4: can be used as a means of ensuring successful change

[23:41:04] zara_n: unfreeze

[23:41:07] zara_n: explain

[23:41:09] zara_n: put in place

[23:41:11] zara_n: refreeze..

[23:41:19] zara_n: lewin's change model

[23:42:18] linda4: do u want me to explain it?

[23:43:45] linda4: there is 3 stages in the process of change

[23:43:53] linda4: I) Unfreezing

[23:44:05] linda4: 2)Change

[23:44:14] linda4: 3)Refreezing

[23:50:39] nshashmi: thatsthe lewin model

[23:51:01] linda4: yes Lewin change model

[23:51:08] nshashmi: is there further complexity in that ...or thats all

[23:51:19] nshashmi: cos i am coming across it for the first time

[23:53:34] nshashmi: lin you got anything more to say on this model ..

[23:54:03] linda4: {nshashmi} sorry I was going through unfreezing with Zara

[23:54:07] nshashmi: can you show us in ilustraion

[23:54:15] nshashmi: ok cool

[23:54:22] linda4: let me use the same example I told her

[23:54:28] linda4: ok

[23:54:30] nshashmi: ok


6/40

[23:54:35] linda4: Lewin's change model

[23:54:39] zara_n: thanks linda..

[23:54:43] zara_n: that was great

[23:54:44] zara_n: :)

[23:54:54] linda4: np

[23:54:58] linda4: now there is 3 stages in the process of change

[23:55:09] nshashmi: i'm all ears

[23:55:13] linda4: we start with (1) Unfreezing

[23:55:28] linda4: now to illustrate this model better for me

[23:55:49] linda4: I put it in perspective to students who continually fail the ACCAexams


[23:56:04] linda4: so at the first stage

[23:56:11] nshashmi: talking about me ..huh

[23:56:27] nshashmi: :)

[23:56:35] linda4: lol

[23:56:59] nshashmi: UNFREEZING......1st stage

[23:57:05] linda4: at this stage a shake up is needed


[23:57:27] linda4: perhaps triggered by declining results at the ACCA exams

[23:57:35] linda4: or continually failure

[23:57:45] linda4: continual*


[23:58:21] linda4: the result is an acceptance that the existing structure and ways

are not working

[23:58:23] linda4: meaning

[23:58:30] linda4: too much liming


7/40

[23:58:36] linda4: not studying enough hours

[23:58:49] linda4: etc

[23:59:34] linda4: so to get people ready for change it is necessary to develop an

awareness of the necessity of change

[23:59:41] linda4: nature of change needed

[23:59:59] linda4: methods planned to achieve the change

[00:00:31] linda4: Ways that the progress will be planned and monitored

[00:00:31] nshashmi: like my mom telling me to wake up ...and dont waste time

cos its costing me

[00:00:35] linda4: yes

[00:00:38] linda4: exactly

[00:00:42] linda4: like Parents

[00:00:48] linda4: true friends etc


[00:01:26] linda4: this model can be used not only for exams but for businesses


[00:01:37] linda4: I just used ACCA as an eg

[00:01:41] linda4: so we can relate

[00:01:44] nshashmi: i got LIN

[00:02:05] linda4: the 2nd stage is the change

[00:02:32] linda4: so the first stage was like an intervention stage


[00:02:52] linda4: {linda4} what do u think change would be about ?

[00:03:01] linda4: {nshashmi} that was for u

[00:03:03] linda4: lol

[00:03:12] nshashmi: lols.....

[00:03:17] linda4: or anybody else


8/40

[00:03:19] nshashmi: i am now aware

[00:03:30] nshashmi: so i devise a plan for study

[00:03:39] linda4: yes

[00:03:41] nshashmi: but thats still first stage isnt it

[00:03:55] linda4: devise and implement the change

[00:03:55] nshashmi: method for a change

[00:04:09] linda4: no method one was just a shake up

[00:04:15] linda4: for instance

[00:04:18] nshashmi: ok now i got a friend who is teaching me... and i open book

[00:04:22] nshashmi: writes some notes

[00:04:40] zara_n: thats the second stage

[00:04:42] nshashmi: implementing that plan

[00:04:45] zara_n: ur implementing the change

[00:04:50] zara_n: yup

[00:04:54] zara_n: thats it

[00:04:56] linda4: {zara_n} yes

[00:04:57] nshashmi: ok thats the CHANGE stage

[00:05:02] linda4: {nshashmi} yes

[00:05:08] linda4: in the first stage

[00:05:20] linda4: think of an alarm

[00:05:22] linda4: clock

[00:05:30] nshashmi: hmm nice

[00:05:38] linda4: its purpose is suppose to wake u up

[00:05:46] nshashmi: abide by time...

[00:05:54] nshashmi: change th habbits

[00:05:58] linda4: u may not nessarily get up


9/40

[00:06:13] linda4: so your alarm is like your mother


[00:06:49] linda4: however at the second stage

[00:07:04] nshashmi: would it be like 1st and 2nd stage getting a bit of mixd here

[00:07:18] nshashmi: like i know i have to study

[00:07:28] nshashmi: and i have a will to do it

[00:07:47] linda4: don't let it confuse u

[00:08:12] zara_n: hi amrita

[00:08:17] nshashmi: but i need mom...or alarm continuously to be productive..to

show some outcome

[00:08:18] zara_n: hi jiedong

[00:08:32] linda4: 1st stage is the shake up phase


[00:08:39] amrita: heyy zara

[00:08:54] nshashmi: in 2nd its just implementation

[00:08:58] linda4: that's stage is letting u know that u are doing sh**

[00:09:07] nshashmi: lols

[00:09:08] zara_n: linda

[00:09:09] linda4: and why the change is needed


[00:09:17] zara_n: if we put that model in business

[00:09:19] zara_n: 1st stage

[00:09:20] zara_n: will be

[00:09:23] zara_n: mgt

[00:09:27] zara_n: shaking up everyone

[00:09:31] zara_n: letting them kno



10/40


[00:09:35] zara_n: that wat they're doing

[00:09:40] zara_n: is S***

[00:09:42] linda4: is not working

[00:09:45] zara_n: well not exactly

[00:09:45] linda4: lol


[00:09:55] zara_n: lol

[00:09:55] zara_n: ya

[00:09:55] zara_n: dats it


[00:10:00] zara_n: u explain to them

[00:10:07] zara_n: reason for change

[00:10:12] zara_n: methods etc

[00:10:14] linda4: yep

[00:10:16] zara_n: 2nd stage

[00:10:21] linda4: productivity is low

[00:10:22] zara_n: u implement the change

[00:10:22] linda4: etc



[00:10:39] linda4: devise and implement

[00:10:40] zara_n: 3rd?

[00:11:03] linda4: at the 3rd stage

[00:11:07] linda4: Refreezing

[00:11:17] nshashmi: is it like locking in


11/40

[00:11:39] linda4: yes

[00:11:45] linda4: this is the process of maintaining the momentum of change

[00:11:51] zara_n: amrita we're talking abt lewin model

[00:11:53] nshashmi: button up so that fragrance may stay longer and we can keepenjoying it

[00:11:54] zara_n: change mgt

[00:11:55] amrita: u guys discussing a paper or??

[00:12:13] amrita: ohh aigght

[00:12:19] linda4: {amrita} the question starts at in the next 15mins

[00:12:25] linda4: Rock Bottom

[00:12:31] nshashmi: so basically keep up the pace

[00:12:33] amrita: which question??

[00:12:36] nshashmi: and keeping it steady

[00:12:42] linda4: {nshashmi} yep

[00:12:47] nshashmi: ok ...

[00:12:52] nshashmi: thanks LIN

[00:13:06] linda4: making sure they don't go back to their old methods

[00:13:12] linda4: which did not work


[00:13:24] linda4: stabilising the situation

[00:13:25] nshashmi: but does this model explaing all change process

[00:13:26] linda4: etc

[00:13:44] linda4: {nshashmi} what do u mean by all?

[00:13:52] nshashmi: i mean this only shows the planned changes

[00:13:55] linda4: {amrita} Rock Bottom...June 2009

[00:14:06] amrita: okayy.. thanks

[00:14:14] amrita: let me go through it..


12/40

[00:14:17] nshashmi: i mean if there is a will then there is a way

[00:14:21] linda4: {amrita} good

[00:14:27] nshashmi: how about abrupt chages

[00:14:43] zara_n: hmm

[00:14:43] nshashmi: like catastrphoe

[00:14:55] zara_n: dat can be one limitation of lewin model!

[00:14:57] zara_n: ;)

[00:15:14] linda4: lol

[00:15:14] zara_n: it applies for the longterm


[00:15:30] nshashmi: got it zara

[00:15:46] linda4: the question would have the answers in it

[00:15:55] nshashmi: it has limitation but ...it can be used widely

[00:16:07] nshashmi: to most of the situation

[00:16:15] linda4: so always choose a model that is best suited to the question


[00:16:27] zara_n: yes

[00:16:37] zara_n: linda's rite

[00:16:40] linda4: if when doing a question u realise it would not work don't use

[00:16:42] linda4: it

[00:16:52] linda4: choose another that is better suited

[00:17:16] nshashmi: well that reminds me of planing it well in advance

[00:17:29] nshashmi: thats where i loose it

[00:17:36] nshashmi: ok CMMI

[00:17:41] linda4: lol

[00:17:44] amrita: do the examiners give us wat model we should use??


13/40

[00:17:44] linda4: CMMI

[00:17:49] nshashmi: could you put some light on it

[00:17:54] linda4: Sometimes

[00:18:00] zara_n: not always

[00:18:05] zara_n: sometimes it says

[00:18:08] nshashmi: amrita examiner is cheeky

[00:18:10] zara_n: use this or that model

[00:18:14] zara_n: or sometimes

[00:18:16] linda4: for instance the last June exam question 1 i

[00:18:21] zara_n: just (use appropriate model)

[00:18:25] linda4: they did not tell us which one to use

[00:18:28] zara_n: any paper it stands like this!

[00:18:32] amrita: okayy... thats tricky then...

[00:18:36] zara_n: oh yes!

[00:18:37] nshashmi: they give you model then say use something else if you think

that gonna work better

[00:18:39] zara_n: i did that paper!

[00:18:41] zara_n: my god

[00:18:44] linda4: lol

[00:18:54] zara_n: that was freaky

[00:19:01] zara_n: it said use all three

[00:19:03] zara_n: isnt it

[00:19:07] zara_n: i didnt get time to complete

[00:19:09] amrita: lol..

[00:19:14] zara_n: there was so much to write!

[00:19:20] linda4: try it again


14/40

[00:19:33] nshashmi: and thats scary cos if you are a bit weak in preparation ....you

got it 50 / 50

[00:19:35] linda4: it tests a lot of areas

[00:19:43] amrita: haev u guys tried the one for op to mark??

[00:19:44] nshashmi: use right one....might get thorugh

[00:19:52] linda4: plus practice reading case studies

[00:19:57] linda4: under time constraint

[00:20:02] nshashmi: use wrong one and you are dumped

[00:20:07] linda4: time is an issue for P3

[00:20:15] nshashmi: OK PLZZ one request

[00:20:17] nshashmi: CMMI


[00:20:24] nshashmi: C M M I plz

[00:20:33] linda4: CMMI came in June 2010

[00:20:45] linda4: so I think its very unlikely to come this Dec

[00:21:03] nshashmi: so u think i can skip it...

[00:21:04] linda4: {nshashmi} do u know why it is used

[00:21:05] nshashmi: for now

[00:21:14] nshashmi: nope.....

[00:21:23] linda4: {nshashmi} no don't skip anything

[00:21:24] nshashmi: like i told you about my situation

[00:21:31] linda4: just prioritise wisely

[00:21:37] nshashmi: i am not much prapared


[00:21:49] amrita: wat time we starting the Q

[00:21:57] nshashmi: how about others

[00:22:00] nshashmi: SIX SIGMA


15/40

[00:22:04] linda4: {amrita} in 9 mins

[00:22:11] amrita: kk

[00:22:13] linda4: {nshashmi} more likely to come

[00:22:57] linda4: {nshashmi} do u know what is the purpose of six sigma

[00:23:24] nshashmi: nope ...

[00:23:37] nshashmi: LIN plz tell me

[00:23:43] nshashmi: or gimme sth to read

[00:23:56] linda4: Six Sigma is an approach to eliminate DEFECTS from products

and operations and acheiving near perfection

[00:24:18] nshashmi: ok...

[00:25:10] linda4: there should be no more than 3.4 defects in every 1 million

items

[00:25:25] zara_n: 3.4

[00:25:28] zara_n: dats defined?

[00:25:30] zara_n: ??

[00:25:53] linda4: {nshashmi} now Six Sigma goes more indepth that this

[00:26:08] linda4: {nshashmi} {zara_n} there are 5 steps

[00:26:17] linda4: DMAIC


[00:26:47] zara_n: define

[00:26:50] zara_n: measure

[00:26:52] zara_n: analyse

[00:26:53] amrita: yupp zara the 3.4 is defined

[00:26:57] zara_n: improve

[00:26:59] zara_n: control


[00:27:22] zara_n: okk


16/40

[00:27:42] linda4: this is used for incremental improvement in existing process

[00:28:01] linda4: however DMADV

[00:28:35] linda4: IS THE 6 Sigma approach to designing a new process or major

redesign

[00:28:35] zara_n: dmadv?

[00:28:36] zara_n: :s

[00:28:53] zara_n: huh?

[00:28:58] zara_n: didnt hear of this one!

[00:29:04] linda4: {zara_n} the last 2 is Design and Verify

[00:29:06] nshashmi: PLz explain DMAIC and DMADV

[00:29:11] patrots269: hi everyone

[00:29:15] nshashmi: hi

[00:29:20] linda4: {zara_n} {nshashmi} P3 session is about to start

[00:29:23] linda4: {patrots269} Hi


[00:29:28] amrita: hi

[00:29:35] patrots269: {amrita} {linda4} {nshashmi} hi

[00:29:44] amrita: hi

[00:29:46] linda4: {nshashmi} {amrita} {nshashmi} patrots269 is the moderator

[00:30:01] linda4: {zara_n} patrots269 is the moderator

[00:30:02] patrots269: ok i will wipe the screen

[00:30:14] amrita: wats that??

[00:30:23] patrots269: ok June 09 Q2a

[00:31:11] patrots269: firstly do we all know the stages of the PLC

[00:31:48] jiedong: hi

[00:31:58] patrots269: {jiedong} hi

[00:32:16] nshashmi: pat plz explain this


17/40

[00:32:17] zara_n: yes we do

[00:32:19] zara_n: well i do

[00:32:20] jiedong: sorry I am not familor

[00:32:36] amrita: PLC??

[00:32:43] amrita: please explain...

[00:32:45] zara_n: product life cycle

[00:32:55] zara_n: introduction

[00:32:56] patrots269: Product life cycle (PLC) made up of 4 stages introduction,

growth, maturity, decline

[00:33:00] nshashmi: ok got it

[00:33:02] amrita: ohh thanks.. yess am familiar

[00:33:14] zara_n: isnt it 5?

[00:33:19] zara_n: there's development..

[00:33:24] zara_n: before introduction

[00:33:27] jiedong: i thought we were talking about leadership style

[00:34:10] nshashmi: zara i guess development is before product is BORN

[00:34:22] zara_n: yes

[00:34:27] zara_n: dats it

[00:34:29] zara_n: well

[00:34:32] zara_n: in the plc

[00:34:35] nshashmi: so may be that does not count

[00:34:45] zara_n: it will be before the introduction stage

[00:34:47] zara_n: ah

[00:34:50] patrots269: in phase 1 what phase is Rock Bottom in

[00:34:59] nshashmi: like i phone 5 means nothing to coonsumers now

[00:35:11] patrots269: what stage of PLC

[00:35:20] amrita: growth??


18/40

[00:35:20] zara_n: it went thru

[00:35:24] zara_n: introduction

[00:35:30] nshashmi: it will....only when it is on the shelf for sale

[00:35:32] zara_n: then growth

[00:35:40] patrots269: yes

[00:36:03] zara_n: then came to marurity

[00:36:04] patrots269: introduction stage tell me about it

[00:36:09] zara_n: sales declined

[00:36:24] zara_n: intro

[00:36:30] amrita: so its going through introduction??

[00:36:35] nshashmi: i would say Low sales

[00:36:40] nshashmi: rather than decline

[00:36:50] patrots269: was phase 1 it a successful period

[00:37:03] patrots269: te

[00:37:11] amrita: yess

[00:37:18] patrots269: tell me more about phase 1

[00:37:25] zara_n: it started as a successful one

[00:37:29] nshashmi: yes sales kept creeping up .co got more orders

[00:37:39] zara_n: then there was growth

[00:37:47] amrita: there was a lot of advertising, increasing sales..

[00:37:52] zara_n: rock bottom began specialising

[00:37:54] nshashmi: so then we saw lots of i phones

[00:38:21] patrots269: lets do one phase at a time phase 1

[00:38:34] nshashmi: sorry pat plz define rock bottom

[00:38:59] zara_n: rock bottom is the name of the question!

[00:38:59] amrita: a lot of competition started..


19/40

[00:39:09] nshashmi: ok i dont have it

[00:39:14] nshashmi: so let me find it out

[00:39:21] zara_n: its june 2009!

[00:39:23] zara_n: download it

[00:39:26] amrita: its the june 2009

[00:39:30] nshashmi: ok thanks'

[00:40:10] amrita: its looks like rick was a risk taker

[00:40:36] zara_n: i would say in phase 1 initially there was introduction stage

[00:40:47] zara_n: where lots of ads

[00:40:57] zara_n: sales grow

[00:41:12] zara_n: in 1969

[00:41:18] zara_n: it was growth stage

[00:41:29] zara_n: rick developed high profile

[00:41:33] zara_n: as a means to keep it going

[00:41:37] zara_n: the business i mean

[00:41:45] zara_n: it was succesful

[00:41:46] zara_n: then

[00:41:49] zara_n: in 1980

[00:41:54] zara_n: competition

[00:42:00] zara_n: sales decline

[00:42:11] zara_n: rick didnt take action

[00:42:18] zara_n: he let the dog die..

[00:42:18] patrots269: what phase was it in then

[00:42:29] amrita: in maturity stage

[00:42:30] zara_n: the maturity

[00:42:35] patrots269: yes


20/40

[00:42:43] zara_n: great :d

[00:42:46] amrita: where there was high competition

[00:43:32] patrots269: what was the management style in this phase 1

[00:43:37] zara_n: does it stop there?

[00:43:41] zara_n: t marurity

[00:43:51] zara_n: maturity*

[00:44:02] zara_n: phase 1 i mean

[00:44:25] amrita: by management style u mean??

[00:44:35] patrots269: {zara_n} yes

[00:44:42] zara_n: ok

[00:44:44] zara_n: now

[00:44:46] zara_n: mgt style

[00:45:03] zara_n: definitely not autocratic!

[00:45:25] amrita: he was a risk taker..\

[00:46:07] patrots269: maybe entrepreneur

[00:46:09] zara_n: democratic?

[00:46:53] patrots269: tell me about entrepreneurs

[00:47:08] amrita: they like investing...

[00:47:17] amrita: risk takers..

[00:47:18] zara_n: u mean the entrepreneurial style?

[00:47:34] patrots269: yes

[00:47:58] zara_n: eeuuhhh...

[00:48:08] zara_n: ???

[00:48:08] patrots269: fast decisions

[00:48:32] patrots269: responsive to the market

[00:49:19] zara_n: and?


21/40

[00:49:36] zara_n: consider opinions of staff

[00:49:36] patrots269: took advantage of the bureaucratic (slow decision making)

of competitors

[00:49:45] zara_n: involve staff in decision making

[00:49:55] zara_n: hmm

[00:50:58] zara_n: if we read the scenario

[00:51:00] zara_n: doesnt mention

[00:51:10] zara_n: abt decision making and the managers

[00:51:10] patrots269: His style was not a typical entrepreneur because he allowed

autonomy and did not hold on to all the power

[00:51:42] amrita: yupp

[00:51:58] zara_n: so basically an entrepreneur

[00:52:03] zara_n: would have kept his power

[00:52:06] zara_n: and autonomy

[00:52:08] zara_n: rite?

[00:52:17] patrots269: yes

[00:52:43] patrots269: what type of culture is an entrepreneur

[00:53:10] zara_n: oops

[00:53:14] zara_n: somebody help me?

[00:53:45] patrots269: power culture. Rick realised that the power culture would

not work

[00:54:03] zara_n: power culture...

[00:54:09] zara_n: illustrate more

[00:54:11] zara_n: am lost..

[00:54:23] patrots269: 4 types of culture

[00:54:30] patrots269: power

[00:54:34] patrots269: person


22/40

[00:54:38] patrots269: role

[00:54:40] patrots269: task

[00:54:40] zara_n: task

[00:54:41] zara_n: role

[00:54:47] zara_n: i remember

[00:54:49] zara_n: yes

[00:55:29] patrots269: rick was not power culture typical of entrepreneur

[00:55:34] amrita: was he a person culture?

[00:56:04] patrots269: i thought he was more task culture

[00:56:25] zara_n: yes

[00:56:27] zara_n: more

[00:56:28] zara_n: like

[00:56:30] amrita: y would u say that??

[00:56:32] zara_n: lets get the job done

[00:56:43] patrots269: involved giving young people at the shop front autonomy


[00:57:42] patrots269: Rick therefore employed highly motivated, eager to learn,

flexible & adaptable workers

[00:58:01] zara_n: ok..

[00:58:15] zara_n: we get to phase 2?

[00:58:31] amrita: but he also let them be independant as well..

[00:59:17] patrots269: By 1980 what stage of PLC was industry in

[00:59:41] zara_n: the indistry?

[00:59:47] zara_n: industry?*

[00:59:54] amrita: maturity..

[00:59:58] patrots269: yes

[01:00:03] zara_n: i wud say growth


23/40

[01:00:05] nshashmi: maturity

[01:00:07] kolobok: Guys, sorry, are you discussing some particular question from

previsou papers?

[01:00:12] zara_n: maturity?

[01:00:17] nshashmi: still in business but no new prospects

[01:00:21] zara_n: y maturity?

[01:00:29] linda4: Rock Bottom... June 2009

[01:00:31] amrita: yes were are june 2009

[01:00:43] patrots269: what happened to the products at this stage

[01:00:51] amrita: because they are facing competition

[01:01:11] zara_n: cheap and reliable

[01:01:20] patrots269: they started to become similar with few differences

[01:01:22] nshashmi: see zara the profitability declines ....mean becoming

smoothand more players in the game

[01:01:23] zara_n: ah i understand

[01:01:28] zara_n: the market was saturated

[01:01:35] nshashmi: so there might be price competiton

[01:01:57] nshashmi: and no single stong player no monopoly

[01:01:57] patrots269: profits began to decline, the products no longer being

unique

[01:02:12] nshashmi: no one getting high,, every one getting along

[01:02:24] amrita: so less differentiation of products...

[01:02:27] nshashmi: mean a stable condition.maturity

[01:02:47] patrots269: this is when rick to survive needed to differentiate itself

[01:02:47] zara_n: the market had

[01:02:57] zara_n: yes

[01:03:00] nshashmi: yes zara


24/40

[01:03:04] zara_n: but he didnt do it

[01:03:13] zara_n: instead he let the dog die..

[01:03:21] amrita: do wat?

[01:03:28] zara_n: it was like a problem child

[01:03:32] zara_n: lol

[01:03:45] patrots269: it failed to offer the unique selling points the product once

had

[01:03:48] zara_n: he didnt differentiate itself

[01:04:00] zara_n: he did nothing

[01:04:08] zara_n: when competitors started selling similar

[01:04:10] nshashmi: i think its like cashcow

[01:04:20] patrots269: what was the management style at this stage

[01:04:21] zara_n: he should have taken actions

[01:04:46] zara_n: didnt say anything abt mgt style

[01:04:47] zara_n: did it?

[01:04:50] zara_n: at this stage?

[01:05:16] amrita: risk averse

[01:05:25] zara_n: he somehow turned into the pure entrepreneur

[01:05:34] zara_n: isnt it patrots?

[01:05:38] patrots269: decentralised

[01:05:49] zara_n: uh?

[01:06:31] nshashmi: was he centralised before ...pat

[01:06:33] zara_n: how decentralised?

[01:06:37] zara_n: i dont get it

[01:06:39] patrots269: what are the advantages of decentralised

[01:06:55] zara_n: he was decentralised before

[01:07:05] patrots269: centralised decisions at top


25/40

[01:07:21] patrots269: decentralise decisions at bottom

[01:07:23] nshashmi: ok pat got it

[01:07:40] amrita: reduces burdens of senior management

[01:07:42] zara_n: adv of decentralised

[01:07:46] patrots269: yes

[01:07:48] zara_n: more closer to the action

[01:07:51] patrots269: yes

[01:07:56] zara_n: eg if have several shops

[01:08:01] zara_n: in different parts

[01:08:08] nshashmi: decsion with more market knowledge

[01:08:11] amrita: provides subordinates with greater job satisfaction

[01:08:15] patrots269: autonomy

[01:08:19] patrots269: yes

[01:08:19] zara_n: senior mgt concentrate on strategics

[01:08:29] patrots269: ok Phase 2

[01:08:39] zara_n: ok

[01:08:44] amrita: k

[01:08:51] patrots269: what stage of PLC is phase 2

[01:09:15] zara_n: trying to turn maturity into growth

[01:09:24] amrita: maturity

[01:09:28] zara_n: like investing not to reach decline

[01:09:35] patrots269: {amrita} mature stage yes

[01:09:41] nshashmi: still maturity

[01:09:55] zara_n: yes still maturity

[01:10:05] patrots269: not decline as the case mentions the shops were still

profitable

[01:10:05] zara_n: but finding solution not to reach decline


26/40

[01:10:06] zara_n: isnt it

[01:10:45] patrots269: was it a successful phase

[01:11:02] amrita: nope

[01:11:15] zara_n: yes

[01:11:26] zara_n: the co performance was solid..

[01:11:43] patrots269: yes

[01:11:52] nshashmi: continued success but at uniform rate

[01:12:01] nshashmi: not flying high

[01:12:01] patrots269: the co was then floated

[01:12:34] patrots269: Rick became the CEO & chairman what does this tell you

[01:12:39] nshashmi: became a plc for expansion and finance generation

[01:12:45] zara_n: poor governance

[01:12:49] nshashmi: power

[01:12:54] amrita: governance issues

[01:12:57] nshashmi: he wants to keep powers

[01:13:01] patrots269: {zara_n} yes corporate governance

[01:13:16] zara_n: yes


[01:13:49] patrots269: what style of leadership

[01:14:06] patrots269: was imposed on him

[01:14:09] zara_n: no idea

[01:14:29] amrita: centralised

[01:14:37] patrots269: {amrita} co then changed to centralised yes

[01:14:52] zara_n: ohh

[01:14:59] zara_n: coz he took the decisions?

[01:15:05] zara_n: as ceo and chairman?


27/40

[01:15:09] zara_n: is that why?

[01:15:29] patrots269: what does centralised decision making involve

[01:15:38] linda4: also this means that the type of culture it has now is more Power

Culture

[01:16:00] zara_n: all decision taken at

[01:16:04] patrots269: loss of autonomy

[01:16:06] amrita: up down management style

[01:16:11] zara_n: no participation of bottom

[01:16:21] patrots269: loss of motivation

[01:16:53] patrots269: decisions made at top and bureaucratic

[01:17:15] amrita: less job satisfaction

[01:17:15] patrots269: Ok Phase 3

[01:17:18] patrots269: yes

[01:17:46] patrots269: What phase of the PLC are we at

[01:17:55] amrita: decline

[01:18:00] patrots269: yes

[01:18:42] patrots269: mentioned before extend tail of PLC or let it die

[01:19:18] patrots269: Rick could not find a unique way to differentiate his product

[01:19:20] zara_n: he tried extending

[01:19:22] amrita: extend

[01:19:25] zara_n: by franchsing

[01:19:33] zara_n: unsuccesfull

[01:19:45] zara_n: he tries internet selling

[01:19:50] zara_n: to no good

[01:20:15] patrots269: Rick was no longer different from the system he once

rebelled against

[01:20:45] amrita: he didnt innovate


28/40

[01:20:45] patrots269: Rick became part of the establishment, which he resented

[01:21:20] zara_n: rick wanted to differentiate as he always did

[01:21:23] zara_n: but at this time

[01:21:30] zara_n: he became part of the crowd

[01:21:37] patrots269: Rick tried to recreate the success of phase 1, but his

approach no longer attracted managers

[01:21:51] zara_n: generation gap

[01:21:53] zara_n: lol

[01:22:20] nshashmi: lol

[01:22:20] patrots269: he no longer could attract highly skilled and creative

workforce

[01:22:25] amrita: as well as he didnt inheavilyvest in the compant

[01:22:40] amrita: invest in the co heavily**

[01:23:05] zara_n: yes yes

[01:23:08] linda4: no longer had the advantage of low cost since technology has

evelove resulting in changes in products and how they were purchase

[01:23:09] zara_n: he celebrated

[01:23:12] patrots269: no longer had the strong marketing skills that once made

him adventurous

[01:23:13] zara_n: insteas of investing!

[01:23:43] amrita: he was becoming old i guess lol

[01:23:45] zara_n: or maybe he had the skills

[01:23:52] zara_n: but it no longer worked

[01:23:58] linda4: cutomers no longer wanted conventional audio products fromspecialist shops if they can get products of higher reliability

[01:23:59] zara_n: situation changed

[01:24:00] patrots269: Gradually therefore Rick lost touch with both the customer

base and the wider society

[01:24:13] patrots269: {linda4} yes


29/40


30/40

[01:27:55] amrita: lol

[01:27:57] amrita: :p

[01:27:59] nshashmi: or antique shope

[01:28:07] linda4: lol

[01:28:09] zara_n: ok part B people!

[01:28:11] nshashmi: or may be in granny's room

[01:28:16] zara_n: the factors?

[01:28:17] zara_n: i say

[01:28:19] zara_n: in 1988

[01:28:20] linda4: first though what is a franchise

[01:28:24] zara_n: the business were profitable

[01:28:27] zara_n: ohh

[01:28:31] zara_n: a franchise..

[01:28:59] zara_n: franchisor sells the right to operate under his name sell his

product to the franchisee

[01:29:00] linda4: if u tell the examiner what it is not only does he has a better

understanding but also it helps u answer the question

[01:29:26] nshashmi: LIN like a KFC or Mcdonal you open in your street

[01:29:36] nshashmi: you pay KFC for using their name

[01:29:56] zara_n: you have to follow the guidelines of kfc

[01:30:02] zara_n: use their materials

[01:30:08] zara_n: well ingredients

[01:30:19] zara_n: pay a fee to kfc

[01:30:24] zara_n: for using its name

[01:30:31] linda4: A franchise is an agreement between 2 parties which allows one

party (ie the franchisee) to market product or services using the TRADEMARK and

OPERATING METHODS of the other party ( the Franchisor)


31/40

[01:30:34] nshashmi: so you saying LIN that we could get marks just by explaing

these technical terms

[01:30:45] nshashmi: defining terms

[01:30:55] zara_n: yes do we get marks for them?

[01:31:11] linda4: {nshashmi} not too sure about that but it helps answering

[01:31:19] linda4: rather than devling right in

[01:31:26] nshashmi: lets ask PAT

[01:31:33] nshashmi: whadday say PAT

[01:31:38] nshashmi: about it

[01:31:54] patrots269: {linda4} is right it helps


[01:32:07] zara_n: hmmm ok

[01:32:20] patrots269: Rock Bottom was a strong brand in the early period

(essential for a franchise to be successful)

[01:32:34] zara_n: dats factor no 1

[01:32:38] zara_n: hmm

[01:33:33] nshashmi: so thats why he realised in 3rd stage that franchisingwould'nt work

[01:33:47] nshashmi: beacause it is no longer a strong brand

[01:33:54] linda4: I laughed at this being an option to even begin with...who would

even want to be a franchisee of an unsuccessful, outdated style Co.

[01:34:28] linda4: you would have to follow their Operating methods

[01:34:31] nshashmi: lols LIN

[01:34:35] nshashmi: well pointed out

[01:34:38] patrots269: still had a favourable reputation

[01:34:40] linda4: which is presently not successful at all

[01:35:00] linda4: yeah but there's this thing call COMPETITION

[01:35:37] linda4: and they are doing it better...more efficient, reliable products etc


32/40

[01:35:44] linda4: just my opinion

[01:35:49] patrots269: ok

[01:35:53] zara_n: reputation?

[01:36:15] patrots269: Rock Bottom had a ready made management team

[01:36:32] nshashmi: explain plz

[01:36:36] linda4: Turnover and profitability plummeted as well

[01:36:44] zara_n: explain..

[01:37:12] patrots269: who were both successful & financially could acquire their

shops

[01:37:18] linda4: {patrots269} would this be one of their Capabilities

[01:37:59] linda4: for the point u made on ready made management

[01:38:03] patrots269: we need to explain difference in 1988 & 207

[01:38:10] patrots269: 2007

[01:38:18] linda4: {patrots269} yes agree

[01:38:44] zara_n: ah yes

[01:38:44] linda4: I was talking 20x7 why it would be unlikely to be successful

[01:38:45] zara_n: in 88

[01:38:46] patrots269: above no longer existed in 2007

[01:38:52] zara_n: had a successful mgt team

[01:39:00] zara_n: yes

[01:39:02] zara_n: agree

[01:39:06] zara_n: now understood

[01:39:09] zara_n: agree agree

[01:39:17] zara_n: 2007 had nothing of these

[01:39:35] linda4: lol

[01:39:40] linda4: now at all

[01:39:41] nshashmi: agree


33/40

[01:39:44] linda4: non8

[01:39:46] linda4: non*

[01:40:01] patrots269: in 1988 Rock Botto was ahead of its time

[01:40:26] zara_n: in 2007 it was behind..

[01:40:28] zara_n: lol

[01:40:35] zara_n: yeah

[01:40:49] zara_n: they would have agreed happily to the franchise

[01:41:10] zara_n: it wud have been like managers owning their shop

[01:41:11] patrots269: but in 2007 & the dot com era Rock Bottom failed to take

advantage of this change in distribution channels

[01:41:17] zara_n: profitable shops

[01:41:49] zara_n: we said it all?

[01:41:50] linda4: yes I wrote he didn't have a leader type strategy

[01:41:56] patrots269: be right back

[01:41:58] nshashmi: ok so to say....internet sale was no longer a unqiue method

[01:42:17] zara_n: it was more like a must at this time

[01:42:19] zara_n: u didnt have it

[01:42:21] zara_n: u die

[01:42:24] zara_n: well not literally

[01:42:25] zara_n: lolz

[01:42:34] nshashmi: {linda4} explaing your point plz

[01:43:37] linda4: Leader strategy is where it would have high cost of R&D,

potential high rewards

[01:44:04] linda4: in other words Rick should have invested in technology

[01:44:27] zara_n: leader type strategy?

[01:44:31] zara_n: where does comes from?

[01:44:39] zara_n: details lin?


34/40

[01:44:58] nshashmi: {linda4} please elaborate more on this

[01:44:59] linda4: there is Leader strategy and Follower strategy


[01:45:11] zara_n: ok

[01:45:30] linda4: one leads the other follows


[01:45:39] zara_n: sorry to interrupt

[01:45:44] zara_n: what part it comes from?

[01:45:49] linda4: however those that leads tends to take more risk

[01:45:54] zara_n: under what title/chapter?

[01:45:55] linda4: think of Apple

[01:45:58] linda4: they lead

[01:46:08] nshashmi: ok more risk more return

[01:46:25] linda4: and then other follow suit


[01:46:34] nshashmi: for a franchisee people would be risk averse

[01:46:46] zara_n: they r followers

[01:46:50] zara_n: franchise i mean

[01:46:51] nshashmi: mean they want lest risk

[01:46:56] nshashmi: less

[01:47:01] zara_n: the franchisor was the leader

[01:47:20] linda4: {zara_n} under the chapter Strategic capability

[01:47:28] zara_n: ok thanks..

[01:48:00] linda4: this is how strategy is approached

[01:48:02] nshashmi: {linda4} let me get it straight ......its part b we are

discussing now

[01:48:21] nshashmi: why wwould franchising fail in 2007


35/40

[01:48:33] linda4: no no I was just talking about Rick/ Rock Bottom in general

[01:48:50] nshashmi: aa ok

[01:49:04] linda4: because he was not a leader in his approach

[01:49:24] nshashmi: well i guess PAT made a few points for part b

[01:49:27] zara_n: he was not?

[01:49:28] linda4: it allowed other competitors to take adv. of opportunities before

him

[01:49:33] zara_n: a leader?

[01:49:38] zara_n: ah in 2007

[01:49:42] zara_n: that yes

[01:49:44] zara_n: agree

[01:49:51] nshashmi: got it LIN

[01:50:34] nshashmi: and that could be a point ....cos people wanted to follow

leader in 1988 ..franchsing would work

[01:50:37] linda4: {nshashmi} {zara_n} I just have to say I'm glad u guys came

and you were so productive as well

[01:50:45] nshashmi: but in 2007 his leader role was gone

[01:50:58] nshashmi: so was oppertunity to franchise

[01:51:30] nshashmi: {linda4} lols ...yu would hardly say that about me LIN

[01:51:50] linda4: yes it would have worked in 1988 back then conventional audio

was the it thing

[01:51:59] nshashmi: shall we wait for PAT or do the part B

[01:52:13] patrots269: ok i am back

[01:52:15] zara_n: am glad i came too

[01:52:17] linda4: but in 2007 ppl are no longer demanding this

[01:52:23] zara_n: linda was of a great help

[01:52:29] zara_n: n hashmi u too..

[01:52:32] patrots269: good job


36/40

[01:52:35] nshashmi: ok WCB pat

[01:52:52] nshashmi: reasons behind " unlikely to be successful in 2007.

[01:53:24] linda4: {patrots269} I want to do another question like this ...with

leadership style in it etc

[01:54:54] patrots269: how about rewards and performance measures

[01:55:03] linda4: yeah kool

[01:55:19] linda4: all who say I?

[01:55:21] nshashmi: in 2007 SPECIALIST SHOPS was not a value for sale.....

[01:55:50] nshashmi: people would go to genreal stores to buy ...so franchshing

would fail

[01:55:51] linda4: {nshashmi} no it was not

[01:56:02] zara_n: in 2007 RELIABILITY was the thing that sells..

[01:56:20] linda4: yes

[01:56:41] nshashmi: reliability ....how does that relates to franchising

[01:56:51] zara_n: no

[01:56:56] zara_n: not franchising!

[01:57:00] zara_n: the products!

[01:57:12] zara_n: customers required reliable products

[01:57:16] nshashmi: i was thinking about part B....

[01:57:32] zara_n: me too :/

[01:57:52] zara_n: rock bottom sold specialist products

[01:57:57] linda4: she making the point as to why the convential method would not

be successful in turn franchising would not have an opportunity to be taken

advantage of

[01:58:02] zara_n: n wat was selling in 2007 was reliable products

[01:58:11] zara_n: reason why franchise would have been to no good

[01:58:14] linda4: conventional*

[01:58:18] nshashmi: {zara_n} got it...rick should have introdued new product


37/40

[01:58:21] zara_n: noone would agree to it

[01:58:21] nshashmi: reliable ones

[01:58:29] nshashmi: at the 2007 time

[01:58:53] zara_n: linda made my point!

[01:59:06] zara_n: dats wat i was meaning lin..

[01:59:15] zara_n: thanks for making it clearer!

[01:59:15] nshashmi: so that makes 7 outta 7 for part B

[01:59:41] linda4: {zara_n} {nshashmi} good job guys

[01:59:47] linda4: u all are thinking

[01:59:51] zara_n: the tutor has anything else to add?

[02:00:03] patrots269: nope

[02:00:05] zara_n: yup

[02:00:18] linda4: {patrots269} Thanks for your time

[02:00:21] nshashmi: ok whats next then

[02:00:21] patrots269: ok for Sunday 28th Nov 7.30pm UK time Dec 2008 Q4

Equiguard

[02:00:22] zara_n: all thanks to u linda! ;)

[02:00:38] linda4: np

[02:00:42] nshashmi: got it boss...

[02:00:53] zara_n: got it tutor!

[02:00:57] zara_n: thanks for ur time

[02:00:57] nshashmi: pat tell us about this question if u have read it already

[02:01:05] nshashmi: what its baout

[02:01:31] patrots269: i do not want to spoil the surprise

[02:01:35] linda4: lol

[02:01:36] linda4: lol

[02:01:47] nshashmi: ok you want me to open the book myself


38/40

[02:01:48] nshashmi: fine

[02:01:51] nshashmi: lols

[02:01:54] linda4: just come prepared

[02:02:02] nshashmi: hopefully

[02:02:11] linda4: don't forget tomorrow is session with the tutor

[02:02:16] linda4: at 5pm UK time

[02:02:17] zara_n: sure we will

[02:02:24] zara_n: tomoro same time

[02:02:24] nshashmi: 5pm gmt'

[02:02:25] zara_n: ohh

[02:02:26] linda4: for 1 hr

[02:02:28] zara_n: 5pm

[02:02:34] zara_n: that makes it

[02:02:36] zara_n: 8pm for me

[02:02:37] nshashmi: no zara not same time

[02:02:39] zara_n: great

[02:02:49] nshashmi: 5pm GMT

[02:03:01] zara_n: 9!

[02:03:05] zara_n: 9pm for me

[02:03:10] zara_n: ok good

[02:03:16] linda4: {zara_n} wow that's pretty late

[02:03:22] linda4: now

[02:03:23] zara_n: sure is!

[02:03:26] nshashmi: anyone got something as a quick refresher guide

[02:03:35] zara_n: now its 1 in the morning...

[02:03:35] nshashmi: for P3


39/40

[02:03:51] zara_n: me got sumthing

[02:03:54] zara_n: but left it at work

[02:03:56] nshashmi: lols ZARA...its called late night

[02:03:56] zara_n: the soft copy

[02:03:57] linda4: 1;03am now

[02:04:03] zara_n: i printed it and brought it home..

[02:04:13] zara_n: haha

[02:04:14] nshashmi: scan it n upload plz

[02:04:15] zara_n: yeah rite..

[02:04:21] nshashmi: plz

[02:04:37] zara_n: sure

[02:04:45] zara_n: not today though

[02:04:48] nshashmi: {patrots269} you suggest something

[02:04:48] zara_n: tomorrow..

[02:04:50] zara_n: ok?

[02:05:02] patrots269: see you all Sunday

[02:05:03] nshashmi: like some handy notes...

[02:05:08] nshashmi: or something for me

[02:05:22] zara_n: opentui notes r good enuf!

[02:05:28] zara_n: short concise

[02:05:38] zara_n: love them :love:

[02:07:06] patrots269: bye everyone

[02:07:13] nshashmi: thanks PAT

[02:07:16] zara_n: bye patrot

[02:07:17] nshashmi: see you

[02:07:20] zara_n: thanks again for ur time


40/40

[02:07:24] linda4: {patrots269} Bye

[02:07:39] linda4: Take care u guys!

[02:07:46] nshashmi: TC LIN

[02:07:49] nshashmi: see you

[02:08:03] linda4: Going to take a break from P3

[02:08:23] linda4: P2 is even a bigger headache

[02:08:33] zara_n: oh hell!

[02:08:36] zara_n: it sure is!

[02:08:37] linda4: so going to have a snack now

[02:08:39] linda4: and relax

[02:12:18] adnanakhtar: p3

[02:12:45] zara_n: yes p3

[02:13:14] adnanakhtar: just checking

[02:13:18] adnanakhtar: so hows study

[02:14:13] zara_n: just had a session with a tutor

[02:14:21] zara_n: question june 2009

[02:14:24] zara_n: rock bottom

p3 Open Tuition Chat Session Question 2 ROCK BOTTOM JUNE 2009

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Transcript of p3 Open Tuition Chat Session Question 2 ROCK BOTTOM JUNE 2009