P artner W orld C ontact S ervices… We’re here to Help
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Transcript of P artner W orld C ontact S ervices… We’re here to Help
PartnerWorld
ibm.com/partnerworld PartnerWorld Program © 2010 IBM Corporation
PartnerWorld Contact Services… We’re here to Help
© 2010 IBM Corporation2 ibm.com/partnerworld PartnerWorld Program
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
PartnerWorld is the IBM Business Partner program– For all partners: Reseller, Solution Provider, System Integrators, Distributors and ISVs.– It offers wide range of sales and marketing tools, skill-building courses, technical
support and collaborative opportunities to support your business.– PartnerWorld gives easy access to the offerings needed to innovate for competitive
advantage, grow business and drive increased profit.
© 2010 IBM Corporation3 ibm.com/partnerworld PartnerWorld Program
PartnerWorld Level
7 points, incl. 3 for IBM certifications, 1 technical, 1 sales are required
25 points, incl. 6 for certifications, 2 technical, 2 sales. Approved PartnerPlan.
Member
Advanced
Premier
HIgh investmentby Business Partners
Medium investmentby Business Partners
General Support
Introduction to the IBM Portfolio
Joint marketing planning
Special benefits
ExpandedMarketing- andSales Support
Expanded Skills andtechnical enablement
PartnerWorldResources
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation4 ibm.com/partnerworld PartnerWorld Program
PartnerWorld Benefits...
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation5 ibm.com/partnerworld PartnerWorld Program
IBM Value Package: Purchase this optional comprehensive benefits package and receive critical resources to help you more effectively develop and sell IBM software. The Value Package includes access to IBM software, reimbursement for IBM education leading to certification, IBM software technical support, and more!
US$2000 A discount of 200US$ is available if a VP has
been purchased and is renewed within 30 days before the expiry date.
IBM Software Access Option: Purchase of the Software Access Option entitles your company use of the Software Access Catalog. The Software Access Catalog includes access to a wide variety of IBM software products by download (or on CD for an additional fee).
US$795
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation6 ibm.com/partnerworld PartnerWorld Program
Value Packet (VP) & Software Access Option (SAO) Benefits
Benefit Member Advanced Premier
Software-Downloads and CDs for demonstration, evaluation, development and testing purposes, as well as internal education
Available with the VP and SAO
Available with the VP and SAO
Available with the VP and SAO
Run your business software Available with the VP and SAO
Available with the VP and SAO
Available with the VP and SAO
You pass we pay programme Available with the VP
Max. 6000 US Dollar
Available with the VP
Max. 15.000 US Dollar 6000 US Dollar per person
Available with the VP
Max. 50000 US Dollar 6000 US Dollar per person
Techline – technical presales support via phone and website
Available with the VP Available without the VP Available without the VP
Middleware Integration and Implementation Support
Available with the VP Available with the VP Available with the VP
Solution Assurance Assistance Available with the VP Available with the VP
Middleware Technical Sales Consultancy (Technical Mentoring)
2 instances - Available with the VP
4 instances - Available with the VP
Sales and marketing centre/briefing centres Available with the VP
Middleware Critical Implementation Support 2 instances - Available with the VP
https://www-304.ibm.com/jct09002c/partnerworld/mem/valuepack/index.html
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation7 ibm.com/partnerworld PartnerWorld Program
IBM Hardware Mall
The systems listed in the IBM Hardware Mall are available for :
Developing, upgrading, evaluating, porting, migrating, modernizing, optimizing, demonstrating, maintaining and marketing your programs and solutions.
Products:
Power Systems - IBM i
Power Systems - AIX
System z
Storage
Point of Sale
Power Systems software
Link:
https://www-304.ibm.com/jct01005c/isv/welcome/hwmall.html
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation8 ibm.com/partnerworld PartnerWorld Program
Techline
Presales HW Support for all Advanced + Premier BPs and Member BPs with the Value Package.
http://www.ibm.com/partnerworld/techline
To request a pin code - select Phone access
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation9 ibm.com/partnerworld PartnerWorld Program
Web Syndication
Benefits for you:
Web syndication is available at no cost to you!
Leverage IBM's Web content within your own site with minimal effort.
Customized for your Web site to include only the IBM products and services that you carry.
Content is updated regularly.
Set up is simple and generally takes less than an hour.
No ongoing maintenance necessary
How Web Syndication can benefit your company:
Transform your Web site into a powerful tool your sales team can use in presentations with prospects and existing clients.
Enable your team to send prospects to your Web site for in-depth product and service information.
Free up people and resources for other strategic projects.
Demonstrate your expertise and the depth of your relationship with IBM Services, Software, and Systems.
Retain customers and prospects on your Web site for all the information they need.
Web Syndication is a free of charge program for IBM Business Partners.
The program enables you to add IBM's Web content to your own site with minimal effort.
The System offers ready made information about : Services, Software* and Systems for your own website.
How to enroll
Link: http://www.ibm.com/partnerworld/syndication
Choose your product group and fill out the short online registration form. Within 1-2 weeks you will receive:
a link to your showcase(s) for review
a script source which you will add to your Web page
documentation to assist you with integration and optimization of the script source for your showcase(s)
*content are only available in US English
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation10 ibm.com/partnerworld PartnerWorld Program
IBM Campaign Designer
Campaign Designer is a Web-based application that makes it fast, simple and affordable to create customized, end-to -end marketing campaigns as well as your emailing marketing campaigns, in less than one hour.
Campaign Designer Benefits– Fast and simple application– Cost effective– Different language options
What can you create?– Postcards– Flyers– Self mailers– Event invitations– E-mailing
Interested? Register for free: http://www.ibm.com/partnerworld/campaigndesignerhttp://www.ibm.com/partnerworld/campaigndesigner
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation11 ibm.com/partnerworld PartnerWorld Program
Know your IBM
The idea behind KYI
Know your IBM (KYI) is the loyalty and skills program of IBM PartnerWorld
It rewards Business Partners employees for their sales achievements– and successfully completed online training
modules
As easy as collecting airmiles! The attendees will be rewarded points which they can exchange for products within the Reward Catalogue
Anything from iPods to your dream holiday or a prepaid credit card– And if you are lucky you can win a place at the
IBM study tour
Register now! www.ibm.com/partnerworld/knowyouribm
To redeem your prices...
http://www.KYIRewards.net
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation12 ibm.com/partnerworld PartnerWorld Program
Virtual Innovation Center
On demand access point
Personalized assistance
Virtual mentoring via live chat and e-mail in eight languages
On-line education, porting and migration assistance to build skills & complete projects
Connection to deep, hands-on support provided by the IBM Innovation Centres
http://www.ibm.com/partnerworld/vic
Need access? Contact [email protected]
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation13 ibm.com/partnerworld PartnerWorld Program
IBM Innovation Center
Helping Business Partners around the world design, develop, port and test applications
Architectural design and implementation consulting
Porting, migration and testing services in secure labs
Multi-product integration activities including: Proofs of concept, validations, and scalability testing
Latest hardware, software and development tools
Workshops and seminars
Face-to-face and remote
http://www.ibm.com/partnerworld/iic
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation14 ibm.com/partnerworld PartnerWorld Program
IBM Logos for Business Partner
IBM is offering a selection of Logos which can be used by qualified IBM Business Partners. The logos are intended for the following purposes
To show the connection between IBM and the business partner
To highlight a qualification or certification
Identification of education and innovation centres
https://www-304.ibm.com/jct01005c/partnerworld/mem/mkt/mkt_emblem.html
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation15 ibm.com/partnerworld PartnerWorld Program
IBM PartnerWorld
IBM PartnerWorld supportsResellers • Consultants & Integrators • ISVs
Base benefits• Marketing• Selling• Technical• Training• Collaboration
Targeted initiatives and offerings for IBM Business Partners• Virtual Innovation Center• IBM Innovation Center• Techline• Systems Subject Matter Expert Program• PartnerWorld Industrie Networks• and much more
www.ibm.com/partnerworldBenefits are tiered by Premier, Advanced
and Member membership levels
Value Package benefits• Access to sales and
marketing centers• Access to IBM Software• Presales technical support• Tuition reimbursement
Join at no ch
arge!
Join at no ch
arge!
PartnerWorld & PWCS: WHAT IS PARTNERWORLD?
© 2010 IBM Corporation16 ibm.com/partnerworld PartnerWorld Program
PartnerWorld Contact Services
PartnerWorld & PWCS: WHO ARE PWCS?
© 2010 IBM Corporation17 ibm.com/partnerworld PartnerWorld Program
PartnerWorld Contact Services is the Team dedicated to supporting Partners in PW Program enabling them to maximise the benefits and offerings available to them.
As a support team we are on hand to help with all PW Program related queries, large or small.
PWCS offers more than just the traditional inbound support team structure, reacting quickly to Partners & IBMers needs
We deliver proactive activity in direct conjunction with the in-country needs Supporting recruitment drives / participating in IBM/BP Events / promoting new tools, systems or
processes / Driving awareness of programs and benefits
PWCS Structure: Dedicated support team of 50 FTE for EMEA Business Partners
Fully blended team; all agents cross-skilled in all PW areas & contact media (Phone, email, chat)
Support for BPs in over 100 different countries
22 native languages
Based in Greenock, Scotland
also locations in Bratislava, Istanbul and Israel
Volumes average monthly:
– >4k Inbound Calls, >1.5k Outbound Calls, >3.4k emails. >0.5k chats
PartnerWorld & PWCS: WHO ARE PWCS?
© 2010 IBM Corporation18 ibm.com/partnerworld PartnerWorld Program
Centre of Competence for the PartnerWorld Programme– not just for BPs, but for IBMers too
First point of contact for BPs for all issues, not just PartnerWorld specific
Single point of access to many of the services offered to IBM Business Partners– eg SW downloads, demo kit etc.
Diverse & expanding portfolio of support (VIC, Web, CMT)
Proactive activity– eg Value Package calls, Datascrub calls, Promotion calls, Telemarketing calls, Education calls
– What can we help with?• Administration: Passwords & IDS, PPS Database, Profile Maintenance• Marketing & Selling: information on & access to a range of tools & resources to help you sell• Training & Certification: help you understand the requirements, take advantage of the opportunities• Technical Resources & Support: explain the various types of support at your disposal• Products & Services: guide you to the sources of help and information that make your job easily
– What value do we bring?• High FAR (First time fix – first access resolution)• Expertise PW Web Navigation• The provision of BP training, remote & F2F• Promote new events and support client in registration process• Advise clients on new entitlements and benefits available to them & encouraging the usage• Verify client contact details to ensure accuracy of communication• Advertise service to prospective clients to recruit new clients
PartnerWorld & PWCS: WHAT CAN PWCS DO FOR YOU?
© 2010 IBM Corporation19 ibm.com/partnerworld PartnerWorld Program
PWCS EMEA Activities
Countries supported :
Austria, Germany, Switzerland, Belgium, France, Netherlands, UK, Denmark, Finland, Norway, Sweden,
Italy, Spain, Portugal, Greece, Czech Republic, Hungary, Slovenia, Poland, Romania, Russia
Welcome / Advanced welcome
Event Promotion & Registration
BP OnboardingHigh Volume Incentives
Telemarketing
Web support & Development
BP Registration Approvals
Drive 2 WebFirst Access Resolution
PPS Maintenance & Updates
Marketing & Selling Resources
Training & Certification
Technical Resources
PW BenefitsProducts & Services
EducationCo Marketing DatascrubsPartnergrowthRecruitment
INBOUND
OUTBOUND
Phone Inbound Phone Outbound email Sametime
Chat
Reactive Web Chat
Proactive Web Chat
© 2010 IBM Corporation20 ibm.com/partnerworld PartnerWorld Program
PartnerWorld Contact Services - How to find usPhone, email, or chat live with us now……..
The team is available Monday to Friday from 8am - 5.30pm