Oxytocin and Trust - Neuro Human Resource Management (NHRM) - Manu Melwin Joy
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Transcript of Oxytocin and Trust - Neuro Human Resource Management (NHRM) - Manu Melwin Joy
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Oxytocin and TrustNeuro Human Resource Management (NHRM)
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Prepared By
Manu Melwin Joy
Assistant ProfessorSCMS School of Technology and Management
Kerala, India.
Phone – 9744551114Mail – [email protected]
Kindly restrict the use of slides for personal purpose.Please seek permission to reproduce the same in public forms and presentations.
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Oxytocin
• Oxytocin is a powerful
hormone and acts as a
neurotransmitter in the
brain. It regulates social
interaction and sexual
reproduction.
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Oxytocin
• There are many promoters
and inhibitors of oxytocin.
High stress is a potent
oxytocin inhibitor. Oxytocin
increases a person’s
empathy, a useful trait for
social creatures trying to
work together.
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Oxytocin an trust
• Research has shown
that there is a universal
relationship between
oxytocin and trust is
universal.
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Lack of Trust
• In its 2016 global CEO
survey, PwC reported
that 55% of CEOs think
that a lack of trust is a
threat to their
organization’s growth.
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High Trust Companies
• Compared with people at low-
trust companies, people at
high-trust companies report:
74% less stress, 106% more
energy at work, 50% higher
productivity, 13% fewer sick
days, 76% more engagement,
29% more satisfaction with
their lives, 40% less burnout.
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How to Manage for Trust
• There are eight
management behaviors
that foster trust proposed
by Paul J Zak. These
behaviors are measurable
and can be managed to
improve performance.
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Recognize excellence
• The neuroscience shows that
recognition has the largest
effect on trust when it occurs
immediately after a goal has
been met, when it comes
from peers, and when it’s
tangible, unexpected,
personal, and public.
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Induce “challenge stress.”
• When a manager assigns a team
a difficult but achievable job,
the moderate stress of the task
releases neurochemicals,
including oxytocin and
adrenocorticotropin, that
intensify people’s focus and
strengthen social connections.
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Give people discretion in how they do their work
• Once employees have
been trained, allow
them, whenever
possible, to manage
people and execute
projects in their own
way.
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Enable job crafting
• When companies trust employees to choose which
projects they’ll work on, people focus their energies on
what they care about most.
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Share information broadly.
• Openness is the
antidote. Organizations
that share their “flight
plans” with employees
reduce uncertainty about
where they are headed
and why.
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Intentionally build relationships
• The brain network that
oxytocin activates is
evolutionarily old. This
means that the trust and
sociality that oxytocin
enables are deeply
embedded in our nature.
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Facilitate whole-person growth
• High-trust workplaces
help people develop
personally as well as
professionally.
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Show vulnerability
• Leaders in high-trust
workplaces ask for help
from colleagues instead
of just telling them to do
things.
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Neuro Human Resource Management (NHRM)
• Neuro human resource
management is a new field of
human resource management which
uses medical technologies such as
functional Magnetic Resonance
Imaging (fMRI) to study the brain's
responses to enhance employee
experience.
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Neuro Human Resource Management (NHRM)
• The term NeuroHuman ResourceManagement (NHRM)was coined by notedHR expert Dr. ManuMelwin Joy in April2017.
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