Owner's Name: Street Address: City& Province: Vehicle ... · Canadian Limited Warranty and Owner...

Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information - 2014 - CRC -11/7/12

IMPORTANT: This booklet contains important information about the warranty coverage on your new vehicle.It also explains Customer Satisfaction and Owner Assistance procedures and GM's participation in theMediation/Arbitration Program.

Keep this booklet with your vehicle and make it available to a General Motors dealer if warranty work is needed.Be sure to keep it with your vehicle when you sell it so future owners will have the information.

Owner's Name:

Street Address:

City& Province:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:


Have you purchased the Genuine GM Protection Plan? The GMProtection Plan may be purchased within specific time/mileagelimitations. Remember, if the service contract you are considering forpurchase does not have the GM Protection Plan emblem shown aboveon it, then it is not the Genuine GM Protection Plan from GM.

©2012 General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK, CADILLAC,CHEVROLET, GMC and the emblems are registered trademarks of General Motors LLC.

Part No. 22774306 A First Printing


2014 Canadian Limited Warranty andOwner Assistance Information

Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1General Motors' Commitmentto You . . . . . . . . . . . . . . . . . . . . . . . . . 1

Owner Assistance . . . . . . . . . . . . . . . 1GM Participation in theMediation/ArbitrationProgram . . . . . . . . . . . . . . . . . . . . . . . 1

The General MotorsProtection Plan . . . . . . . . . . . . . . . . 1

Owner Name/AddressChange . . . . . . . . . . . . . . . . . . . . . . . . 2

Warranty Coverage at aGlance . . . . . . . . . . . . . . . . . . . . . . . . . 3

New Vehicle Limited Warranty . . .5What Is Covered . . . . . . . . . . . . . . . . 5What Is Not Covered . . . . . . . . . . 13Volt-Specific Warranty . . . . . . . . . 17What Is Covered . . . . . . . . . . . . . . . 17Chevrolet Volt Coverage . . . . . . . 18What Is Not Covered . . . . . . . . . . 18

Buick LaCrosse eAssist®, BuickRegal eAssist®, ChevroletImpala eAssist® and ChevroletMalibu Eco with eAssist ®

Coverage . . . . . . . . . . . . . . . . . . . . 19What Is Not Covered . . . . . . . . . . 20

Things to Know About the NewVehicle Limited Warranty . . . . 21Warranty Repairs — ComponentExchanges . . . . . . . . . . . . . . . . . . . 21

Maintenance and WarrantyService Records . . . . . . . . . . . . . . 21

Warranty Repairs — RecycledMaterials . . . . . . . . . . . . . . . . . . . . . 21

Tire Service . . . . . . . . . . . . . . . . . . . . 22After-Manufacture“Rustproofing” . . . . . . . . . . . . . . . . 22

Paint, Trim and AppearanceItems . . . . . . . . . . . . . . . . . . . . . . . . . 22

Vehicle Operation and Care . . . 22Maintenance Records . . . . . . . . . 23

Chemical Paint Spotting . . . . . . . 23Warranty DistanceExtensions . . . . . . . . . . . . . . . . . . . 23

Warranty Service — Canada . . . 24Touring OwnerService — Canada, theUnited States and Mexico . . . . 24

Touring OwnerService — Countries Otherthan Canada, the UnitedStates and Mexico . . . . . . . . . . . 24

Warranty Service — CanadianSold Vehicles Registered andOperated Outside Canada . . . . 25

Original EquipmentAlterations . . . . . . . . . . . . . . . . . . . . 25

Recreation Vehicle and SpecialBody Alterations . . . . . . . . . . . . . . 26

Pre-Delivery Service . . . . . . . . . . . 26Production Changes . . . . . . . . . . . 26


2014 Canadian Limited Warranty andOwner Assistance Information

Emission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 27How to Determine theApplicable Emission ControlSystem Warranty . . . . . . . . . . . . . 27

Emission Control Warranty . . . . . 27Emission Performance . . . . . . . . . 28

Emission Warranty Parts List . . .29What Is Not Covered . . . . . . . . . . 32

Things to Know About theEmission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 33Replacement Parts . . . . . . . . . . . . 33Maintenance and Repairs . . . . . . 33Claims Procedure . . . . . . . . . . . . . . 34

Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . 35

Special Coverage AdjustmentPrograms Beyond the WarrantyPeriod . . . . . . . . . . . . . . . . . . . . . . . . 37

Customer Assistance Offices . . .38

Customer Assistance for TextTelephone (TTY) Users . . . . . . . 40

Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . . . 41

Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . . . 42

Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information (GMNA-Localizing-Canada-5853288) - 2014 - CRC - 11/7/12

Important Message to Owners... 1

General Motors' Commitmentto You

We are committed to ensuring yoursatisfaction with your new GeneralMotors vehicle.

Your General Motors dealer alsowants you to be completely satisfiedand invites you to return for all yourservice needs, both during and afterthe warranty period.

Owner Assistance

Should you ever encounter aproblem during or after thewarranty periods that is notresolved, talk to a member ofdealer management. Under certaincircumstances, GM and/or GMdealers may provide assistanceafter the limited warranty periodhas expired when the problemresults from a defect in materialor workmanship. These instances

will be reviewed on a case-by-casebasis. If the problem persists, followthe procedures outlined underCustomer Satisfaction Procedure onpage 35.

GM Participation in theMediation/Arbitration Program

Refer to Customer SatisfactionProcedure on page 35, forinformation on the voluntary,binding Mediation/ArbitrationProgram in which GM participates.

The General MotorsProtection Plan

Many owners seek to enhance theirvehicle ownership by purchasing anoptional service contract. GeneralMotors offers its own GM ProtectionPlan (GMPP), a service contractwhich provides mechanical repairprotection, a rental/alternate

transportation allowance, andthe availability of GM RoadsideAssistance or a towing and roadservice allowance. The GMProtection Plan is available indifferent levels of coverage, eachoffering a variety of time/kilometreoptions to suit your driving needs.

The GM Protection Plan is the onlyoptional service contract backed bythe worldwide resources of GeneralMotors. It can be the most valuableoption you choose for your vehicle.See your GM Dealer for prices,vehicle eligibility guidelines andmore details.


2 Important Message to Owners...

Owner Name/Address Change

General Motors encourages allowners to report, at their earliestconvenience, a change in nameor address by calling ourCustomer Care Centre toll free at1-800-263-3777 (English) or1-800-263-7854 (French). If you area subsequent owner, please be sureto advise us by calling the numberabove. You may also visit theGeneral Motors dealer of yourchoice to report a change in vehicleownership. The current owner nameand address is essential for GeneralMotors to provide timely notificationto owners of important informationrelated to their vehicles.

We thank you for choosing aGeneral Motors product.


Warranty Coverage at a Glance 3

The warranty coverages on your vehicle are summarized below. Please read the warranty information that followsfor more complete details.

New Vehicle Limited Warranty for the Chevrolet and GMC Vehicles

Coverage 3 yrs/60,000 km

5 yrs/160,000 km

6 yrs/160,000 km

8 yrs/160,000 km

Base Warranty Coverage (Includes Tires) X

Powertrain Component Warranty X

Diesel Engine Components X

Hybrid X

Sheet Metal (Corrosion) X

Sheet Metal (Rust-Through) X


4 Warranty Coverage at a Glance

New Vehicle Limited Warranty for the Buick Vehicles


6 yrs/110,000 km

6 yrs/Unlimited km

8 yrs/160,000 km

Base Warranty Coverage (Includes Tires) X

Powertrain Component Warranty X

Hybrid Components X

Sheet Metal (Corrosion) X

Sheet Metal (Rust-Through) X

Emission Control Systems Warranty


4 yrs/80,000 km

5 yrs/80,000 km

8 yrs/130,000 km

Defects & Performance — Chevrolet and GMC X

Defects & Performance — Buick X

Defects & Performance — Heavy Duty Gasoline Engine X

6.6L Duramax® Diesel Engine X

Specified Major Emission Components X


New Vehicle Limited Warranty 5

What Is Covered

General Motors of Canada Limitedwill provide for repairs to the vehicleduring the Warranty Period inaccordance with the terms,conditions, and limitations containedin this booklet.

Warranty Applies

This warranty is for GM vehiclesoriginally sold in Canada, registeredin Canada and normally operated inCanada. GM warranty coveragesmay be void or subject torestrictions on GM vehicles thathave been imported or exported.

Repairs Covered

The warranty covers repairs tocorrect any vehicle defect, not slightnoise, vibrations, or other normalcharacteristics of the vehicle relatedto materials or workmanshipoccurring during the WarrantyPeriod. Needed repairs will be

performed using new,remanufactured, or refurbishedparts.

No Charge

Warranty repairs, including partsand labor, will be made at nocharge.

Obtaining Repairs

To obtain warranty repairs, takethe vehicle to a GM dealer facilityhandling your vehicle line within thewarranty period and request theneeded repairs. Reasonable timemust be allowed for the dealershipto perform the necessary repairs.

Warranty Period

The Warranty Period for allcoverages begins on the date thevehicle is first delivered or put inuse and ends at the expiration ofthe Coverage period.

Base Warranty Coverage

The Base Warranty coverage forChevrolet, and GMC is for 3 yearsor 60 000 kilometres, whichevercomes first, except for othercoverages listed here under “WhatIs Covered” and those items listedunder “What Is Not Covered.”

The Base Warranty coveragefor Buick is for 4 years or80 000 kilometres, whichevercomes first, except for othercoverages listed here under “WhatIs Covered” and those items listedunder “What Is Not Covered”.

Powertrain Component WarrantyCoverage

The powertrain is covered for5 years or 160 000 kilometres(Chevrolet and GMC),whichever comes first, 6 yearsor 110 000 kilometres (Buick),whichever comes first, except forother coverages listed here under


6 New Vehicle Limited Warranty

"What Is Covered" and those itemslisted under “What Is Not Covered”later in this section.

Engine Coverage includes: Allinternally lubricated parts, engine oilcooling hoses and lines. Alsoincluded are all actuators andelectrical components internal to theengine (e.g., Active FuelManagement Valve Lifter OilManifold) cylinder head, block,timing gears, timing chain, timingcover, oil pump/oil pump housing,OHC carriers, valve covers, oil pan,seals, gaskets, manifolds, flywheel,water pump, harmonic balancer,engine mount, turbocharger, andsupercharger. Timing belts arecovered until the first scheduledmaintenance interval.

Exclusions: Excluded from thepowertrain coverage are sensors,wiring, connectors, engine radiator,coolant hoses, coolant, and heatercore. Coverage on the enginecooling system begins at the inlet tothe water pump and ends with thethermostat housing and/or outletthat attaches to the return hose.Also excluded is the starter motor,entire pressurized fuel system(in-tank fuel pump, pressure lines,fuel rail(s), regulator, injectors, andreturn line) as well as the Engine/Powertrain Control Module and/ormodule programming.

Transmission/Transaxle Coverageincludes: All internally lubricatedparts, case, torque converter,mounts, seals, and gaskets as wellas any electrical componentsinternal to the transmission/transaxle. Also covered are anyactuators directly connected to thetransmission (slave cylinder, etc.).

Exclusions: Excluded from thepowertrain coverage aretransmission cooling lines, hoses,radiator, sensors, wiring, andelectrical connectors. Also excludedare the clutch and pressure plate aswell as any Transmission ControlModule and/or moduleprogramming.



Transfer Case Coverage includes:All internally lubricated parts, case,mounts, seals, and gaskets as wellas any electrical componentsinternal to the transfer case. Alsocovered are any actuators directlyconnected to the transfer case aswell as encoder motor.

Exclusions: Excluded from thepowertrain coverage are transfercase cooling lines, hoses, radiator,sensors, wiring, and electricalconnectors as well as the transfercase control module and/or moduleprogramming.

Drive Systems Coverageincludes: All internally lubricatedparts, final drive housings, axleshafts and bearings, constantvelocity joints, propeller shafts anduniversal joints. All mounts,supports, seals, and gaskets as wellas any electrical componentsinternal to the drive axle. Alsocovered are any actuators directlyconnected to the drive axle (e.g.,front differential actuator).

Exclusions: Excluded from thepowertrain coverage are all wheelbearings, drive wheel front and rearhub bearings, locking hubs, drivesystem cooling, lines, hoses,radiator, sensors, wiring, andelectrical connectors related to drivesystems as well as any drive systemcontrol module and/or moduleprogramming.



Tire Coverage

The tires supplied with your vehicleare covered by General Motorsagainst defects in material orworkmanship under the BaseWarranty Coverage. Wear-out is notconsidered a defect, and it mayoccur before the vehicle warrantyexpires. In this case, the owneris responsible to purchasereplacement tires, or seek coveragesolely from the tire manufacturer.For vehicles within the BaseWarranty Coverage, defective tireswill be replaced on a proratedadjustment basis according to thefollowing mileage-based schedule:

Kilometres Replacement Percentage Covered by GM

0-20 000 100%

20 001-60 000Sliding scale starting at 67% at 20 001,

proportionately falling (1.175%/1 000 kilometres)to 20% at 60 000 kilometres.

60 001-80 000 20% (Buick and Cadillac Only)

60 001+ 0% (Chevrolet and GMC Only)

80 001+ 0% (Buick and Cadillac Only)

Examples:

Kilometres Coverage

10 000 100%

20 000 100%

20 001 67%

30 000 55.25%

40 000 43.5%

50 000 31.75%

60 000 20%

80 000 20% Buick and Cadillac (0% Chevrolet and GMC)



This schedule applies to the price ofthe tires only. GM will cover 100% ofthe cost to mount and balance thetires replaced under warranty for thefull Base Warranty Coverage period.

After your New Vehicle LimitedWarranty expires, you may still haveprorated warranty coverage on youroriginal equipment tires by the tiremanufacturer. Contact your GMdealer or the tire manufacturer of

the brand of tires on your vehicle formore information. The following is alist of current tire manufacturer'swebsites and toll-free customerassistance numbers.



Tire Companies

Company Website Toll-Free Number

Bridgestone/Firestone www.bridgestonetire.ca 1-800-267-1318

Continental/General www.generaltire.cawww.continentaltire.ca

1-800-461-17761-800-461-1776

Goodyear/Dunlop www.goodyear.cawww.dunlop.ca

1-800-387-3288

Michelin/Goodrich www.michelin.ca 1-888-871-4444

Uniroyal www.uniroyal.ca 1-888-871-7777

Goodrich www.bfgoodrichtires.ca 1-888-871-6666

Hankook www.hankooktire.ca 1-800-843-7709

Kumho www.kumhotire.ca 1-604-241-4142 (West)1-905-564-0882 (East)

Pirelli www.pirelli.ca 1-800-828-2585 (Ontario)1-800-363-0583 (Que/Maritimes)

1-800-663-0148 (West)

Maxxis www.maxxiscanada.com 1-905-789-0882



When a tire is removed from servicedue to a covered warranty conditionunder a tire manufacturer's limitedwarranty program, you may beeligible for a tire replacement or acomparable new tire on a proratedbasis.

The tire manufacturer's limitedwarranty program, which can beobtained by calling or visiting thetire manufacturer's website or anyauthorized dealer, is in lieu of allother remedies or warranties,expressed or implied, arising bylaw or otherwise, including fitnessfor a particular purpose ormerchantability. The tiremanufacturer's expressly disclaimliability for indirect, special,incidental, or consequentialdamages, lost profit, loss ofbusiness, loss of goodwill, loss ofreputation, punitive or any otherdamage, cost, or loss of any kind.

Towing

Towing is covered to the nearestauthorized dealer if your vehiclecannot be driven because of awarranted defect.

6.6L Duramax Diesel EngineCoverage

For trucks equipped with a6.6L Duramax Diesel Engine, thediesel engine assembly, includingturbocharger components (exceptthose items listed under “What IsNot Covered”) is covered for defectsin material or workmanship withouta deductible for up to 5 years or160 000 kilometres, (Chevrolet andGMC), whichever comes first, and6 years or 110 000 kilometres(Buick), whichever comes first.. Cylinder block and heads and all

internal lubricant parts, intakeand exhaust manifolds, timinggears, timing gear chain or beltand cover, flywheel, harmonicbalancer, valve covers, oil pan,

oil pump, water pump, fuelpump, engine mounts, seals,and gaskets.

. Diesel Fuel Metering System:injection pump, nozzles, highpressure lines, high pressuresealing devices.

. Glow Plug Control System:control/glow plug assembly,glow plugs, cold advance relay,Engine Control Module (ECM).

. Fuel injection control module,integral oil cooler, transmissionadapter plate, left and rightcommon fuel rails, fuel filterassembly, fuel temperaturesensor, and function blocks.

Important: Some of the abovecomponents may also be coveredby the Emissions Warranty withno deductible. See the EmissionWarranty Parts List on page 29 fordetails.



Aftermarket Engine PerformanceEnhancement Products andModifications

Some aftermarket engineperformance products andmodifications promise a way toincrease the horsepower and torquelevels of your vehicle's powertrain.You should be aware that theseproducts may have detrimentaleffects on the performance and lifeof the engine, exhaust emissionsystem, transmission and drivetrain.The Duramax Diesel Engine, AllisonAutomatic Transmission® anddrivetrain have been designedand built to offer industry leadingdurability and performance in themost demanding applications.Engine power enhancementproducts may enable the engine tooperate at horsepower and torquelevels that could damage, createfailure, or reduce the life of theengine, engine emission system,transmission and drivetrain.

Damage failure, or reduced life ofthe engine, transmission emissionsystem, drivetrain or other vehiclecomponents caused by aftermarketengine performance enhancementproducts or modifications may notbe covered under your vehiclewarranty.

Sheet Metal Coverage

Sheet metal panels are coveredagainst corrosion and rust-throughas follows:

Corrosion: For Chevrolet andGMC, body sheet metal panels arecovered against rust for 3 years or60 000 kilometres, whichever comesfirst. For Buick, body sheet metalpanels are covered against rustfor 4 years or 80 000 kilometres,whichever comes first.

Rust-Through: For Chevrolet andGMC, any body sheet metal panelthat rusts through due to corrosion(an actual hole in the sheet metal)is covered for up to 6 years or160 000 kilometres, whichevercomes first. This coverage onlyapplies to the body sheet metalpanels and not to other metalcomponents.

Rust-Through: For Buick, anybody sheet metal panel that ruststhrough due to corrosion (an actualhole in the sheet metal) is coveredfor up to 6 years, unlimitedkilometres. This coverage onlyapplies to the body sheet metalpanels and not to other metalcomponents.

Important: Cosmetic or surfacecorrosion (resulting from stonechips, dents, or scratches in thepaint, or failure to repair paintdamaged by stone chips, dents,or scratches in the paint) is notincluded in the sheet metalcoverage.



Accessory Coverages

Most GM approved accessoriesmarketed and sold by GeneralMotors of Canada Limited that arepermanently installed on a GMvehicle prior to delivery will becovered under the provisions of theBase Warranty Coverage of theNew Vehicle Limited Warranty. Inthe event GM accessories areinstalled after vehicle delivery or arereplaced under the new vehiclebase warranty, they will be covered,(parts and labour for the balance ofthe applicable portion of the NewVehicle Limited Warranty, butin no event less than 12 months/20 000 kilometres (12 months/20 000 kilometres for commercialvehicles).

GM accessories sold over thecounter, or those not requiringinstallation, will receive thestandard GM Dealer Parts Warrantyfor 12 months from the date ofpurchase, parts only.

GM Licensed and IntegratedBusiness Partner (IBP)Accessories are covered under theaccessory-specific manufacturer’swarranty and are not warranted byGM or its dealers.

{ Caution

This warranty excludes:

Any communications device thatbecomes unusable or unable tofunction as intended due tounavailability of compatiblewireless service or GPS satellitesignals.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is notcovered. Tire wear is influenced bymany variables such as roadconditions, driving styles, vehicleweight, and tire construction.Uniform tire wear is a normalcondition, and is not considered a

defect. Road hazard damage suchas punctures, cuts, snags, andbreaks resulting from potholeimpact, curb impact, or from otherobjects is not covered. Tire weardue to misalignment beyond thewarranty period is not covered.Also, damage from improperinflation, overloading, spinning,as when stuck in mud or snow,tire chains, racing, impropermounting or dismounting, misuse,negligence, alteration, improperrepair, accident, collision, fire,vandalism, or misapplication is notcovered. Damage to wheels or tiresidewalls caused by automatic carwashes or cleaning agents is notcovered.

Damage Due to Bedliners

Owners of trucks with a bedliner,whether after-market or factoryinstalled, should expect that withnormal operation the bedlinerwill move.



This movement may cause finishdamage. Therefore, any damagecaused by the bedliner is notcovered under the terms of the NewVehicle Limited Warranty.

The factory spray in bedliner (RPOCGN) is not covered for a loss ofshine and luster or fading. Refer tothe Owner's Manual for moreinformation on spray in bedlinermaintenance.

Damage Due to Accident, Misuse,or Alteration

The New Vehicle Limited Warrantydoes not cover damage caused asthe result of any of the following:. Collision, fire, theft, freezing,

vandalism, riot, explosion,or objects striking the vehicle.

. Misuse of the vehicle such asdriving over curbs, overloading,racing, or other competition.Proper vehicle use is discussedin the owner manual.

. Alteration, modification,or tampering to the vehicle,including, but not limited to thebody, chassis, powertrain,driveline, software, or othercomponents after final assemblyby GM.

. Coverages do not applyif the odometer has beendisconnected, its reading hasbeen altered, or mileage cannotbe determined.

. Installation of non-GM (GeneralMotors) parts.

. Water or fluid contamination.

. Damage resulting from hail,floods, windstorms, lightning andother environmental conditions.

. Alteration of glass parts byapplication of tinting films.

Important: This warranty is void onvehicles currently or previouslyregistered as salvaged, scrapped(irreparable), rebuilt, junked,or otherwise considered a total loss.

Damage or Corrosion Due toEnvironment, ChemicalTreatments, or AftermarketProducts

Damage caused by airborne fallout,rail dust, salt from sea air, salt orother materials used to control roadconditions, chemicals, tree sap,stones, hail, earthquake, water orflood, windstorm, lightning, theapplication of chemicals or sealantssubsequent to manufacture, etc., isnot covered. See “Chemical PaintSpotting” under Things to KnowAbout the New Vehicle LimitedWarranty on page 21 for details.

Damage Due to Insufficient orImproper Maintenance

Damage caused by failure to followthe recommended maintenanceschedule intervals and/or failureto use or maintain proper fluids,fuel, lubricants, or refrigerantsbetween maintenance intervalsrecommended in the owner manualis not covered.



Damage Due to Contaminated orPoor Quality Fuel

Poor fuel quality or incorrect fuelmay cause driveability problemssuch as hesitation, lack of power,stalling, or failure to start. It mayalso render gauges inoperableor degrade functionality forcomponents such as spark plugs,oxygen sensors, and the catalyticconverter. Damage from poor fuelquality, water contamination,or incorrect diesel fuel or gasolinemay not be covered.

Please refer to your owner manualunder “Fuel,” for additionalrecommendations, including the useof TOP TIER Detergent Gasoline.Additional information can also befound at: www.toptiergas.com/index.html.

Damage Due to Impact, Use,or the Environment

Windshield or glass cracks, chips,or scratches due to impact are notcovered. Windshield cracks will be

covered for the first 12 months,regardless of mileage if caused bydefects in material or workmanship.

Lights, lenses, mirrors, paint, grille,moldings, and trim are not coveredfor cracks, chips, scratches, dents,dings, and punctures or tears as aresult of impact with other objects orroad hazards. In addition, cracks,chips, scratches, or other damageto the face of a radio or instrumentcluster from impact or foreignobjects are not covered.

Where to Go for Maintenance

Your new GM vehicle was designedand built to the highest qualitystandards, and that quality meansreliability, long-life and economicaloperation for years to come. Theinvestment you made in your newGM vehicle can best be maintainedat your GM dealer who offers qualityservice and genuine GM partsspecifically designed for your GMvehicle.

GM recommends havingmaintenance performed by anauthorized GM dealership. GMdealer technicians are specificallytrained to maintain and repair GMvehicles. They stay current on thelatest service information throughGM technical bulletins, servicepublications and training courses.Many are also certified through thetechnical training process. Inaddition, your GM dealer hasspecial tools, equipment, computersoftware and complete access toproduct updates, applicable to yourvehicle to ensure fast and accuratediagnostics. This level of service isonly available at an authorized GMdealership.

Maintenance

All vehicles require periodicmaintenance. Maintenanceservices, such as those detailed inthe Owner Manual and this warrantybooklet are at the owner's expense.



Vehicle lubrication, cleaning,or polishing are not covered. Failureof or damage to componentsrequiring replacement or repair dueto vehicle use, wear, exposure,or lack of maintenance is notcovered.

Items such as:. Audio System Cleaning. Brake Pads and Linings. Clutch Linings. Coolants and Fluids. Filters. Keyless Entry (or other remote

transmitter/receiver batteries)*. Limited Slip Rear Axle Service. Tire Rotation. Wheel Alignment/Balance**. Wiper Inserts

are covered up to the firstmaintenance inspection periodoutlined in the owner manual.Any replacement at the time of,

or beyond the maintenanceinspection period is consideredmaintenance, and is not covered aspart of the New Vehicle LimitedWarranty. The New Vehicle LimitedWarranty only covers componentswhen replacement or repair of thesecomponents is the result of a defectin material or workmanship.

* Consumable battery covered up to12 months only.

** Maintenance items after12 000 kilometres.

Extra Expenses

Economic loss or extra expense isnot covered.

Examples include:. Inconvenience. Lodging, meals, or other travel

costs. Loss of vehicle use. Payment for loss of time or pay. Storage

Other Terms

This warranty gives you specificlegal rights. You may have differentrights which vary from province toprovince according to applicablelegislation. This warranty does notexclude or limit those rights but runsconcurrently with any suchapplicable provincial legislation.

General Motors of Canada Limiteddoes not authorize any person tocreate for it any other condition orliability in connection with thesevehicles. Any implied warrantyor condition (including anyimplied warranty or condition ofmerchantability or fitness for aparticular purpose) applicable tothis vehicle is limited in durationto the duration of this writtenwarranty. The performance ofrepairs and needed adjustmentsis the exclusive remedy underthis written warranty or anyimplied warranty or condition.



General Motors of CanadaLimited shall not be liable forincidental or consequentialdamages resulting from breachof this written warranty or anyimplied warranty or condition.*

* Some provinces do not allowlimitations on how long an impliedwarranty will last or the exclusionor limitation of incidental orconsequential damages, so theabove limitations or exclusions maynot apply to you.

Volt-Specific Warranty

For vehicles sold in Canada, inaddition to the Base WarrantyCoverage described in the GMCanadian Limited Warranty andOwner Assistance booklet, GeneralMotors of Canada Limited willwarrant certain Voltec® componentsfor Chevrolet Volt (hereafterreferred to as Voltec) for 8 years or160,000 kilometers (100,000 miles),whichever comes first, from theoriginal in-service date of the

vehicle, against warrantable repairsto the specific Voltec components ofthe vehicle.

This warranty is for Chevrolet Voltvehicles registered and normallyoperated in the United States orCanada, respectively. In addition tothe initial owner of the vehicle, thecoverage described in this Voltecwarranty is transferable at nocost to any subsequent person(s)who assumes ownership of thevehicle within the above-described8 years or 160 000 kilometers(100,000 miles) term. Nodeductibles are associated withthis Voltec warranty.

This Voltec component warranty isin addition to the express conditionsand warranties described previously.The coverage and benefitsdescribed under “New VehicleLimited Warranty” are not extendedor altered because of this specialVoltec Component Warranty.

For Chevrolet Volt owners requiringmore comprehensive coverage thanthat provided under this Voltecwarranty, a GM Protection Plan maybe available. See your Chevroletdealer for more details.

What Is Covered

This Voltec warranty covers repairsto correct any Voltec componentdefect related to materials orworkmanship occurring during the8 year or 160 000 kilometers(100,000 miles) term for thefollowing:

Towing

During the 8 year or160 000 kilometers (100,000 miles)Voltec warranty period, towing iscovered to the nearest Chevroletservicing dealer if your vehiclecannot be driven because of awarranted Voltec specific defect.Contact the GM RoadsideAssistance Center for towing. Referto the owner manual for details.



Chevrolet Volt Coverage

Propulsion Battery WarrantyPolicy

Like all batteries, the amount ofenergy that the high voltage“propulsion” battery can store willdecrease with time and milesdriven. Depending on use, thebattery may degrade as little as10% to as much as 30% of capacityover the warranty period. A dealerservice technician will determineif the battery energy capacity (kWhstorage) is within the proper limit,given the age and mileage of thevehicle. Typical tests can take up to24 hours.

Repair

If possible, components will berepaired or replaced, and theoriginal battery will be returned tothe vehicle.

Replace (If Necessary)

Under warranty, the high voltagebattery may be replaced with eithera new or factory reconditioned highvoltage battery with an energycapacity (kWh storage) level at orabove that of the original batteryprior to the failure.

Your Volt battery warrantyreplacement may not return yourvehicle to an “as new” condition,but it will make your Volt fullyoperational appropriate to its ageand mileage.

Other Voltec/Electric PropulsionComponents

High Voltage Wiring, Voltec ControlModules, E-Compressor, TractionPower Inverter Module (TPIM),Accessory Power Module (APM),and Voltec/Electric PropulsionOn-Board Charger.

Brakes

Brake Modulator Assembly

Electric Drive Unit

Electric drive unit assembly andinternal components, including theauxiliary fluid pump, auxiliary pumpcontroller, and 3-phase cables.

What Is Not Covered

In addition to the ”What Is NotCovered“ section previously, theVoltec warranty does not cover thefollowing items:

Wear Items

Wear items, such as brake linings,are not covered in the Voltecwarranty.



Maintenance

As the vehicle owner, you areresponsible for the performance ofthe scheduled maintenance listed inyour owner manual. Maintenanceintervals, checks, inspections, andrecommended fluids and lubricantsas prescribed in the owner manualare necessary to keep your vehiclein good working condition. Anydamage caused by owner/lesseefailure to follow scheduledmaintenance may not be covered bywarranty. Scheduled maintenanceincludes such items as:. Brake Pads/Linings. Coolants and Fluids. Filters

Buick LaCrosse eAssist®,Buick Regal eAssist®,Chevrolet Impala eAssist® andChevrolet Malibu Eco witheAssist ® Coverage

For vehicles sold in Canada, inaddition to the Base WarrantyCoverage described in the GMCanadian Limited Warranty andOwner Assistance booklet, GeneralMotors of Canada Limited willwarrant certain eAssist componentsfor each LaCrosse eAssist, RegaleAssist, Impala eAssist, and MalibuEco with eAssist for 8 years or160 000 kilometers (100,000 miles),whichever comes first, from theoriginal in-service date of thevehicle, against warrantable repairsto the specific eAssist componentsof the vehicle.

This warranty is for eAssist vehiclesregistered and normally operatedin the United States or Canada,respectively. In addition to the initialowner of the vehicle, the coveragedescribed in this eAssist warrantyis transferable at no cost to anysubsequent person(s) who assumesownership of the vehicle within theabove-described 8 years or160 000 kilometers (100,000 miles)term. No deductibles are associatedwith this eAssist warranty.

This eAssist component warranty isin addition to the express conditionsand warranties described previously.The coverage and benefitsdescribed under “New VehicleLimited Warranty” are not extendedor altered because of this specialeAssist Component Warranty.



For eAssist owners requiring morecomprehensive coverage than thatprovided under this eAssistwarranty, a GM Protection Plan maybe available. See your Buick orChevrolet dealer for more details.

eAssist Components

The energy storage control moduleand components including eAssistbattery, eAssist battery disconnect,powerpack assembly, and theeAssist battery cooling fan.

Starter Generator Unit

The starter generator unit, startergenerator cooling pump, and thehigh voltage 3-phase/12 volt cableassembly.

Other eAssist Components

Auxiliary transmission pump

What Is Not Covered

In addition to the “What is NotCovered” section previously, thiseAssist warranty does not cover thefollowing items:

Wear Items

Wear items, such as brake linings,are not covered in this eAssistwarranty

Maintenance

As the vehicle owner, you areresponsible for the performance ofthe scheduled maintenance listed inyour owner manual. Maintenanceintervals, checks, inspections, andrecommended fluids and lubricantsas prescribed in the owner manualare necessary to keep your vehiclein good working condition. Anydamage caused by owner/lesseefailure to follow scheduledmaintenance may not be covered bywarranty. Scheduled maintenanceincludes such items as:. Brake Pads/Linings. Coolants and Fluids. Filters


Things to Know About the New Vehicle Limited Warranty 21

Warranty Repairs —Component Exchanges

In the interest of customersatisfaction, General Motorsof Canada Limited may offerexchange service on some vehiclecomponents. This service isintended to reduce the amount oftime your vehicle is not available foruse due to repairs. Componentsused in exchange are servicereplacement parts that may be new,remanufactured, or refurbished.

Remanufactured parts meetGM approved service partsrequirements and are made frompreviously used components in aprocess that involves disassembly,inspection, cleaning, update ofsoftware and replacement partsas appropriate, testing andreassembly.

Refurbished parts meet GMapproved service part requirementsand are previously used parts thatare inspected, cleaned, tested, andrepackaged.

All exchange components usedmeet GM standards and arewarranted the same as newcomponents. Examples of the typesof components that might beserviced in this fashion include:engine and transmissionassemblies, instrument clusterassemblies, radios, compact discplayers, batteries, and powertraincontrol modules.

Maintenance and WarrantyService Records

Retain receipts coveringperformance of regularmaintenance. Receipts can bevery important if a question arisesas to whether a malfunction iscaused by lack of maintenance or adefect in material or workmanship.

A “Maintenance Record” is providedin the maintenance schedulesection of the owner manual foryour convenience in recordingservices performed.

For your records, the servicingdealer should provide a copy of thewarranty repair order listing allwarranty repairs performed.

Warranty Repairs — RecycledMaterials

Both Environment Canadaguidelines and GM support thecapture, purification, and reuseof automotive air conditioningrefrigerant gases and enginecoolant.

As a result, any repairs GM maymake to your vehicle may involvethe installation of purified reclaimedrefrigerant and coolant.


22 Things to Know About the New Vehicle Limited Warranty

Tire Service

Any General Motors dealer handlingyour vehicle line or tire dealer foryour brand of tires can assist youwith tire service. If, after contactingone of these dealers, you needfurther assistance or you havequestions, contact the CustomerCare Centre. The toll-free telephonenumbers are listed under CustomerAssistance Offices on page 38.

After-Manufacture“Rustproofing”Your vehicle was designed and builtto resist corrosion. Application ofadditional rust-inhibiting materials isneither necessary nor requiredunder the Sheet Metal Coverage.GM makes no recommendationsconcerning the usefulness or valueof such products.

Application of after-manufacturerustproofing products may create anenvironment which reduces thecorrosion resistance built into yourvehicle. Repairs to correct damagecaused by such applications are notcovered under your New VehicleLimited Warranty.

Paint, Trim and AppearanceItems

Defects in paint, trim, upholstery,or other appearance items arenormally corrected during newvehicle preparation. If you find anypaint or appearance concerns,advise your dealers as soon aspossible. Your owner manual hasinstructions regarding the care ofthese items.

Vehicle Operation and Care

Considering the investment youhave made in your new vehicle, weknow you will want to operate andmaintain it properly. We urge you tofollow the maintenance instructionsin your owner's manual.

If you have any questions on how tokeep your vehicle in good workingcondition, see your General Motorsdealer, the place many customerschoose to have their maintenancework done. You can rely on yourdealer to use proper parts andrepair practices.



Maintenance Records

General Motors of Canada Limitedrecommends that you retain receiptscovering performance of regularvehicle maintenance. Repairsrequired due to damage resultingfrom lack of maintenance are notcovered under your warranty.Receipts can be very important if aquestion arises as to whether amalfunction is caused by lack ofmaintenance or a defect in materialor workmanship.

We suggest you keep these receiptsin the glove box literature portfolio.Also a “Maintenance Record” formis provided in the owner's manual(Maintenance Schedule section) foryour convenience in recordingservices performed.

Chemical Paint Spotting

Some weather and atmosphericconditions can create a chemicalfallout. Airborne pollutants canfall upon and adhere to paintedsurfaces on your vehicle. Thisdamage can take two forms;blotchy, ringlet-shapeddiscolorations, and/or small irregulardark spots etched into the paintsurface.

Although no defect in the factoryapplied paint causes this, GeneralMotors of Canada Limited willrepair, at no charge to the owner,the painted surfaces of newvehicles damaged by this falloutcondition within 12 months or20 000 kilometres of purchase,whichever comes first.

Warranty Distance Extensions

Prior to delivery, some kilometresare put on your vehicle duringtesting at the assembly plant,during shipping and while at thedealership. The dealership recordsthis odometer reading on the frontpage of this warranty booklet atdelivery. For eligible vehicles, thisodometer reading is added to thedistance limits specified in the NewVehicle Limited Warranty and theEmission Control Systems Warrantyensuring that you receive full benefitof the coverage.

Warranty distance extensionseligibility:. Applies only to new vehicles

held exclusively in new vehicleinventory.

. Does not apply to used vehicles,GM owned vehicles, dealerowned used vehicles, or dealerdemonstrator vehicles.



. Does not apply to vehicles withmore than 1 600 kilometres onthe odometer even though thevehicle may never have been“registered” for license plates.

Warranty Service — Canada

The selling dealer has investedin the proper tools, training andparts inventory to ensure that anynecessary warranty repairs can bemade to your vehicle. GM requeststhat the vehicle be returned tothe selling dealer for all warrantyrepairs. If a situation or eventoccurs where you are significantlyinconvenienced, an authorized GMdealer can make the warrantyrepairs. However, in the event thedealer is not able to perform therepair due to the special tool andtraining requirements, contact theCustomer Assistance Offices onpage 38.

Touring Owner Service —Canada, the United States andMexico

If you are touring or have changedyour residence, visit any GeneralMotors dealer handling your vehicleline in Canada or the United Statesfor warranty service. Warrantablerepairs will be completed at nocharge to you. You may be requiredto provide proof of residency suchas driver's license, or vehicleownership. For your records, theservicing dealer will provide a copyof the warranty repair order, listingall warranty repairs performed.

Some vehicle lines, which aresold only in Canada, may not beserviced by all General Motor'sdealers in the United States.If warranty service is necessarywhile you are in the United Statesplease contact the CanadianCustomer Care Centre (CCC)for guidance. See CustomerAssistance Offices on page 38for CCC information.

A Customer Care Ambassador willdirect you to a dealership and assistthe repairing dealer to obtain thenecessary parts and technicalinformation. You may be charged forthese repairs. For reimbursementconsideration by General Motors ofCanada upon your return home,provide your dealer with a statementof circumstances, the original repairorder, proof of ownership and any“paid” receipts indicating the workperformed and parts replaced.

Touring Owner Service —Countries Other than Canada,the United States and Mexico

If you are touring in a foreigncountry and repairs are needed, it issuggested you make your vehicleavailable to a General Motorsdealership, preferably one thathandles your vehicle line.



Important: Repairs madenecessary by the use of improper ordirty fuels and lubricants are notcovered under warranty. See yourowner's manual for additionalinformation on fuel requirementswhen operating in foreign countries.

Warranty Service — CanadianSold Vehicles Registered andOperated Outside Canada

This warranty applies to GMvehicles registered in Canada andnormally operated in Canada. If youhave permanently relocated andestablished household residency inanother country, GM may authorizethe performance of repairs based onthe warranty coverage for vehiclesgenerally sold by GM in thatcountry. Contact an authorizedGM dealer in your country forassistance. GM warranty coveragesmay be void or subject torestrictions on GM vehicles thathave been imported or exported.

Original Equipment Alterations

This warranty does not cover anydamage or failure resulting frommodification or alteration to thevehicle's original equipment asmanufactured or assembled byGeneral Motors.

Examples of the types of alterationsthat would not be covered include,but are not limited to, any non-GMtheft alarm, remote starting deviceor remote locking system, or thecutting, welding, or disconnecting ofthe vehicle's original equipmentparts and components. Also, thewarranty does not cover a rebuiltvehicle after it has suffered suchextensive collision damage in anaccident that it was written-off ordeemed to be written-off, even if therebuilt vehicle uses undamagedparts and components from thewritten-off vehicle.

Additionally, General Motors doesnot warranty non-GM parts,calibrations, and/or softwaremodifications. The use of parts,control module calibrations,software modifications, and/or anyother alterations not issued throughGeneral Motors will void thewarranty coverage for thosecomponents that are damaged orotherwise affected by the installationof the non-GM part, control modulecalibration, software modifications,and/or other alteration.

The only exception is that non-GMparts labeled “Certified to EPAStandards” are covered by theFederal Emissions PerformanceWarranty.



Recreation Vehicle and SpecialBody Alterations

Installations or alterations to theoriginal equipment vehicle (orchassis) as manufactured andassembled by General Motorsare not covered by this warranty.The body company, assembler,or equipment installer, is solelyresponsible for warranties on thebody or equipment and anyalterations to any of the parts,components, systems,or assemblies installed by GM.Examples include, but are notlimited to, special body installationor conversion (such as recreationalvehicles), the installation of anynon-GM part, cutting, welding or thedisconnecting of original equipmentvehicle or chassis parts andcomponents, extension of the

wheelbase, suspension anddriveline modifications and axleadditions.

Pre-Delivery Service

Defects in or damage to themechanical, electrical, sheet metal,paint, trim and other componentsof your vehicle may occur at thefactory or while it is beingtransported to the dealership.Normally, any defect or damageoccurring during assembly isdetected and corrected at thefactory during the inspectionprocess. In addition, dealerships areobligated to inspect each vehiclebefore delivery. They repair anyuncorrected factory defects and anytransit damage detected before thevehicle is delivered to you.

Any defects still present at the timethe vehicle is delivered to you arecovered by the warranty. If you findany such defects when you takedelivery, please advise your dealerwithout delay. For further detailsconcerning any repairs which thedealership may have made prior toyour taking delivery of your vehicle,please ask your dealership.

Production Changes

General Motors of Canada Limitedand its dealers reserve the right tomake changes in vehicles built and/or sold by them at any time withoutincurring any obligation to make thesame or similar changes on vehiclespreviously built and/or sold by them.


Emission Control Systems Warranty 27

General Motors of Canada Limitedwarrants to owners of passengercars, light duty trucks and vans soldin Canada, that the vehicle (1) wasdesigned, built and equipped so asto conform at the time of sale withthe Emission Regulations under theCanadian Environmental ProtectionAct and (2) is free from defects inmaterial and workmanship whichcause the vehicle to fail to conformwith those regulations for a period ofthe coverage outlined below.

How to Determine theApplicable Emission ControlSystem Warranty

Federal or provincial agencies mayrequire different emission controlsystem warranties for light dutytrucks depending on whether thetruck is certified with a light duty orheavy duty emission control system.

To determine emission eligibility:

1. Determine if the vehicle has agasoline or diesel engine.

2. Locate the underhood emissioncontrol label located inside theengine compartment on the aircleaner assembly or the engine.

3. The information on the bottomleft side of the label describes ifthe vehicle has a light or heavyduty emissions control system.

Emission Control Warranty

The Emission Control SystemsWarranty period described belowshall begin on the date the vehicleis first delivered to the first retailpurchaser or, on the date thevehicle is first placed in serviceas a demonstrator or companyvehicle prior to sale at retail.Emission related defects in the

genuine GM components includingrelated diagnostic costs, parts andlabour, are covered by this warranty.. Passenger Cars, Light Duty

Trucks (A Gross VehicleWeight Rating (GVWR) of3856 kg (8500 lbs) or less) andVans that have a Light DutyGasoline Engine

‐ For Chevrolet and GMC,3 years or 60 000 kilometreswhichever comes first; forBuick, 4 year or 80 000kilometres whichever comesfirst on the Components in theEmission Control SystemsWarranty Parts List; and8 years or 130 000 kilometres,whichever comes first, on theSpecified Major EmissionComponents.


28 Emission Control Systems Warranty

. Light Duty Truck (A GrossVehicle Weight Rating (GVWR)of 3856 kg (8500 lbs) orgreater) that have a HeavyDuty Gasoline Engine

‐ 5 years or 80 000 kilometres,whichever comes first.

. Light Duty Truck (A GrossVehicle Weight Rating (GVWR)of 3856 kg (8500 lbs) orgreater) that have a HeavyDuty Diesel Engine

‐ 5 years or 80 000 kilometres,whichever comes first.

Emission Performance

Some provinces and localjurisdictions have establishedperiodic vehicle Inspection andMaintenance (I/M) programs toencourage proper maintenance ofyour vehicle. If a provincial I/Mprogram is enforced in your areayou may also be eligible forEmission Performance coveragewhen all of the following threeconditions are met:

1. The vehicle has beenmaintained and operated inaccordance with the instructionsfor proper maintenance and useset forth in the owner manualand the New Vehicle LimitedWarranty and Owner AssistanceInformation booklet supplied withyour vehicle;

2. The vehicle fails a provincialI/M test during the emissionwarranty period indicatedabove; and

3. The failure results, or will result,in the owner of the vehiclehaving to bear a penalty or othersanctions (including the denial ofthe right to use the vehicle)under local, provincial,or federal law.

General Motors of Canada Limitedwarrants that your dealer willreplace, repair, or adjust to GMspecifications, at no charge to you,any of the parts listed under the“Emission Warranty Parts List” laterin this section which may benecessary to conform to theapplicable emission standards.Non-GM parts labelled “Certified toEPA Standards” are covered by theFederal Emission PerformanceWarranty.


Emission Warranty Parts List 29

Listed below are most of thesystems that affect emissions ofyour vehicle. Emission controlcomponents of these systems arecovered by the Emission ControlSystems Warranty as applicable,or up to the replacement intervalspecified in the owner manual.

If failure of one of the above partsresults in failure of another partunder the Emission Control SystemsWarranty, both will be coveredby this warranty. For detailedinformation concerning specificparts covered by the EmissionControl Systems Warranty, ask yourdealer.

Important: Certain parts may becovered beyond these warranties ifshown with asterisk as follows:

(*) 8 years/130 000 kilometres,whichever comes first.

Powertrain Control System

Camshaft Position Actuator

Camshaft Position Actuator Valve

Coolant Sensor

Data Link Connector

Engine Control Module (ECM) *

Engine Coolant Temperature Sensor

Fuel Control Module *

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Mass Air Flow Sensor

Oxygen Sensor(s)

Powertrain Control Module (PCM) *

Throttle Position Sensor

Vehicle Control Module (VCM) *

Vehicle Speed Sensor

Wheel Speed Sensor

Transmission Controls andTorque Management

Control Solenoids and PressureSwitches

Clutch Solenoids and Switches

Park/Neutral Switch

Transmission Control Module *

Transmission Fluid TemperatureSensor

Transmission Speed Sensors

Fuel Management System

Diesel Fuel Injection Pump

Diesel Direct Fuel Injector Assembly

Fuel Injector

Fuel Pressure Regulator

Fuel Pressure Sensor

Fuel Rail Assembly

Fuel Temperature Sensor

High Pressure Fuel Pump (SIDI)


30 Emission Warranty Parts List

Air Management System

Active Aero Shutters

Air Cleaner

Air Intake Ducts

Charge Air Cooler

Charge Air Cooler Control

Idle Air Control Valve

Idle Speed Control Motor

Intake Air Heater

Intake Manifold

Intake Manifold Gasket

Intake Manifold Tuning Valve

Supercharger

Throttle Body

Turbocharger

Turbocharger Pressure Sensor

Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Ignition Coil(s)

Ignition Control Module

Knock Sensor

Spark Plugs

Spark Plug Wires

Start/Stop System

Auxiliary Battery

Dual Battery IsolationModule (DBIM)

Intelligent Battery Sensor

Battery Control Module

Catalytic Converter System

Catalytic Converter(s) *

Diesel Exhaust Temperature andPressure Sensors

Diesel Particulate Filter (DPF)

Diesel Exhaust (DPF) Indirect FuelInjector

Diesel Exhaust Emission ReductionFluid Injector

Diesel Exhaust Emission ReductionFluid Tank

Diesel Exhaust NOx Sensors

Exhaust Manifold

Exhaust Manifold Gasket

Positive Crankcase Ventilation(PCV) System

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve


Emission Warranty Parts List 31

Exhaust Gas Recirculation (EGR)System

EGR Feed and Delivery Pipes

EGR Temperatuer Sensor

EGR Valve

EGR Valve Cooler

Secondary Air Injection System

Air Pump

Check Valves

Evaporative Emission ControlSystem (Gasoline Engines)

Canister

Canister Solenoid and Valve

Fuel Feed and Return Pipes andHoses

Fuel Filler Cap

Fuel Level Sensor

Fuel Limiter Vent Valve

Fuel Tank(s)

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank Vacuum or PressureSensor

Hybrid

Auxiliary Transmission Fluid Pump

Battery Cooling Circuit

Battery Control Module *

Battery Pack Current Sensor

Brake Pedal Travel Sensor

Drive Motors and Resolvers

Drive Motor/Generator ControlModule *

Electro-Hydraulic Brake ControlModule *

Energy Storage Control Module *

Hybrid Batteries

Hybrid Battery Temperature andVoltage Sensors

SGCM Coolant Circuit (fan,relay, pump)

Starter Generator

Starter Generator Control Module *

Starter Generator Drive Belt

Traction Power InverterModule (TPIM) *

Voltec Specific Components

Vehicle Interface Control Module *

Voltec RESS Battery *

Onboard Charger *

Charge Port

Charge Port Switches and Sensors

Voltec EVAP Canister Assembly

Voltec RESS Thermal ManagementE-compressor *Port ValvesBattery Temperature SensorsBattery High Voltage HeaterBattery Coolant PumpPower ElectronicsCoolant PumpAir and Coolant TemperatureSensorsRfg. Temperature and PressureSensors


32 Emission Warranty Parts List

Miscellaneous Items Used withAbove Components are Covered

Belts

Boots

Clamps

Connectors

Ducts

Fittings

Gaskets

Grommets

Hoses

Housings

Mounting Hardware

Pipes

Pulleys

Sealing Devices

Springs

Tubes

Wiring and Relays

What Is Not Covered

The Emission Control SystemsWarranty Obligations DO NOTAPPLY TO conditions resulting fromtampering, abuse, neglect,or improper maintenance. Itemslisted under “What Is Not Covered”under New Vehicle Limited Warrantyon page 5 also apply to theemission related warranties.

Parts specified in the maintenanceschedule as requiring scheduledreplacement are covered up to theirfirst replacement interval or theapplicable emission warrantycoverage period, whichever comesfirst. There is no coverage underthis warranty for the failure of partswhich are not replaced as requiredin the vehicle maintenanceschedule. If failure of one of theseparts results in failure of anotherpart, neither will be covered underthe Emission Control SystemsWarranty.

For detailed information concerningspecific parts covered by theseemission control systemswarranties, ask your dealer.


Things to Know About the Emission Control Systems Warranty 33

Replacement Parts

The emission control systems ofyour vehicle, were designed, builtand tested using genuine GM parts†and the vehicle is certified as beingin conformity with the EmissionRegulations under the CanadianEnvironmental Protection Act.Accordingly, it is recommendedthat any replacement parts usedfor maintenance or for the repairof emission control systems benew, genuine GM parts.

The warranty obligations are notdependent upon the use of anyparticular brand of replacementparts. The owner may elect to usenon-genuine GM parts forreplacement purposes. Use ofreplacement parts which are notof equivalent quality may impairthe effectiveness of emissioncontrol systems.

If other than new, genuine GM partsare used for maintenancereplacements or for the repair ofcomponents affecting emissioncontrol, the owner should assurehimself/herself that such parts arewarranted by their manufacturer tobe equivalent to genuine GeneralMotors parts in performance anddurability.

Warranty repairs must be performedby an authorized General Motorsdealer except in an emergencysituation when a genuine GM part oran authorized General Motorsdealer is not reasonably available tothe vehicle owner. You areresponsible for presenting yourvehicle to a GM dealer selling yourvehicle line as soon as a problemexists.

† “GENUINE GM PARTS,” whenused in connection with GMvehicles means parts manufacturedby or for GM, designed for use onGM vehicles and distributed by anydivision or subsidiary of GeneralMotors LLC.

Maintenance and Repairs

Warranty repairs must be performedby an authorized dealer except in asituation where the vehicle owner issignificantly inconvenienced and awarranted part or a warranty stationis not reasonably available to thevehicle owner.


34 Things to Know About the Emission Control Systems Warranty

If in a situation where you aresignificantly inconvenienced, and itis necessary to have repairsperformed by other than anauthorized General Motorsdealership, and you believe therepairs are covered by the EmissionControl Systems Warranty, take thereplaced parts and your receipt toyour General Motors dealershiphandling your vehicle line forreimbursement consideration.

Receipts and records coveringthe performance of regularmaintenance or emergency repairsshould be retained in the eventquestions arise concerningmaintenance. These receipts andrecords should be transferred toeach subsequent owner of thisvehicle. GM will not deny warrantycoverage based solely on theabsence of maintenance records.However, GM may deny a warrantyclaim if a failure to performscheduled maintenance resultedin the failure of a warranted part.

You should also be aware that GMmay deny you warranty coverage ifyour vehicle or a part has faileddue to abuse, neglect, impropermaintenance, or modifications notapproved by GM.

Claims Procedure

Make your vehicle available to anyauthorized GM dealer as soon aspossible after failing a provincial I/Mtest or at any time you suspect adefect in a part. If all the aboveconditions are met, GM warrantsthat your dealer will replace, repair,or adjust to GM specifications, at nocharge to you, any of the parts listedunder “Emission Control SystemsWarranty Parts List” which may benecessary to cause your vehicle toconform to the applicable emissionstandards.

Repairs which do not qualify will becharged to you.

In the event a warranty matter is nothandled to your satisfaction, refer tothe Customer SatisfactionProcedure on page 35.


Customer Satisfaction Procedure 35

Your satisfaction and goodwill areimportant to your dealership and toGeneral Motors. Normally, anyquestions or concerns with the salestransaction or the operation of yourvehicle will be resolved by yourdealership's Sales or ServiceDepartments. Sometimes, however,despite the best intentions of allconcerned, misunderstandings canoccur. If your concern has not beenresolved to your satisfaction, thefollowing steps should be taken:

STEP ONE: Discuss yourconcern with a member of dealermanagement. Normally, concernscan be resolved at that level. If theconcern has already been reviewedwith the Sales, Service, or PartsManager, contact the owner of thedealership or the GeneralManager.

STEP TWO: If after contacting amember of dealership management,it appears your concern cannot beresolved at the dealership withoutfurther help, contact the CustomerCare Centre in Oshawa bycalling 1-800-263-3777 (English),1-800-263-7854 (French) 7:30 a.m.to 11:30 p.m. Eastern StandardTime. (For Customer AssistanceOffices in the U.S. contact the listedGeneral Motors Division CustomerAssistance Office.)

For prompt assistance, please havethe following information availableto give to the Customer CareAmbassador:. Your name, address, home and

business telephone number.. Vehicle Identification Number

(This is available from thevehicle registration or title, or theplate above the left top of theinstrument panel and visiblethrough the windshield.)

. Dealership name and location.

. Vehicle's delivery date andpresent odometer reading.

. Nature of concern.

General Motors encouragescustomers to call their toll-freenumber for assistance. However,if a customer wishes to write toGeneral Motors, the letter shouldbe addressed to General MotorsCustomer Care Centre in Oshawa.The address is listed under“Customer Assistance Offices”.

When contacting General Motors,please remember your concernwill likely be resolved in thedealership, using the dealer'sfacilities, equipment and personnel.This is why we suggest you followStep One first if you have aconcern.


36 Customer Satisfaction Procedure

General Motors of Canada LimitedParticipation in the Mediation/Arbitration Program

STEP THREE: In the event thatyou do not feel your concerns havebeen addressed after following theprocedure outlined in steps 1 and 2,General Motors of Canada Limitedwants you to be aware of itsparticipation in a no-chargeMediation/Arbitration program.General Motors of Canada Limitedhas committed to binding arbitrationof owner disputes involvingfactory-related vehicle serviceclaims. The program provides forthe review of the facts involved byan impartial third party arbiter, andmay include an informal hearingbefore the arbiter. The program isdesigned so that the entire disputesettlement process, from the timeyou file your complaint to the finaldecision, should be completed inapproximately 70 days. We believeour impartial program offers

advantages over courts in mostjurisdictions because it is informal,quick, and free of charge.

For further information concerningeligibility in the Canadian MotorVehicle Arbitration Plan (CAMVAP),call toll-free 1-800-207-0685.Alternatively you may call theGeneral Motors Customer CareCentre, 1-800-263-3777 (English),1-800-263-7854 (French),or you may write to theMediation/Arbitration Program,c/o Customer Care Centre,General Motors of Canada Limited,Mail Code: CA1-163-005,1908 Colonel Sam Drive,Oshawa, Ontario, L1H 8P7.Your inquiry should be accompaniedby your Vehicle IdentificationNumber (VIN).


Special Coverage Adjustment Programs Beyond the Warranty Period 37

General Motors of Canada Limitedis proud of the protection affordedby its warranty coverages. In orderto achieve maximum customersatisfaction, there may be timeswhen General Motors of CanadaLimited will establish a SpecialPolicy Adjustment program to payall or part of the cost of certainrepairs not covered by the warrantyor to reimburse certain repairexpenses you may have incurred.Check with your General Motorsdealer or call GM's Customer CareCentre to determine whether anySpecial Policy Adjustment programis applicable to your vehicle. Whenyou make an inquiry, you will needto give the year, model andodometer reading of your vehicleand your Vehicle IdentificationNumber (VIN).


38 Customer Assistance Offices

When calling for assistance, ask for the Customer Care Advisor.

CANADA

Customer Care CentreGeneral Motors of Canada Limited1908 Colonel Sam DriveOshawa, Ontario L1H 8P7

1-800-263-3777 (English)1-800-263-7854 (French)*1-800-263-3830www.gmcanada.com

BUICK

Customer Assistance CenterP.O. Box 33136Detroit, Michigan 48232-5136

1-800-521-7300*1-800-832-8425

CHEVROLET

Customer Assistance CenterP.O. Box 33170Detroit, Michigan 48232-5170

1-800-222-1020*1-800-833-2438

GMC TRUCK

GMCCustomer Assistance CenterP.O. Box 33172Detroit, Michigan 48232-5172

1-800-462-8782*1-800-462-8583

From:

From Puerto Rico:

1-800-496-9992 (English)1-800-496-9993 (Spanish)

U.S. Virgin Islands

1-800-496-9994

Fax Number:

313-381-0022

All Overseas Offices

Please contact the local GeneralMotors Business Unit.


Customer Assistance Offices 39

Mexico, Central America andCaribbean Islands/Countries(Except Puerto Rico and U.S.Virgin Islands)

General Motors de Mexico, S. deR.L. de C.V.Customer Assistance CenterAv. Ejercito Nacional #843Col. GranadaC.P. 11520Mexico, D.F.

Buick: 011-52-53 29 0818Chevrolet: 01-800-466-0800GMC: 01-800-466-0801Long Distance Buick:011-52-53 29 0818Long Distance Chevrolet:011-52-53 29 0800Long DistanceGMC:011-52-53 29 0801

*For use with Text Telephonedevices (TTYs)


40 Customer Assistance for Text Telephone (TTY) Users

To assist customers who are deaf orhard of hearing and who use TextTelephones (TTYs), General Motorsof Canada Limited has TTYequipment available at its CustomerCare Centre in Oshawa, Ontario.

Any TTY user can communicatewith GM by dialing this toll-freenumber: 1-800-263-3830.


Roadside Assistance Program 41

Roadside Assistance is not partof or included in the coverageprovided by the General Motorsof Canada Limited Warranty.General Motors of CanadaLimited reserves the right tomake any changes or discontinuethe Roadside Assistance programat any time without notification.

Now that you are the owner of anew General Motors vehicle,you also have membership inGeneral Motors round-the-clock,year-round Roadside AssistanceProgram. It is one of the mostcomprehensive owner satisfactionprograms in the industry — animportant added benefit ofownership. And it is in effect for5 years or 160 000 kilometres(Chevrolet and GMC), whichevercomes first and, 6 years or110 000 kilometres (Buick),whichever comes fist.

One 24-hour Roadside AssistanceHotline is all you need toremember: 1-800-268-6800.

Please consult your dealer or yourowner manual for details.


42 Courtesy Transportation Program

If your vehicle requires warrantyrepairs during the 5 year/160 000 kilometres (Chevrolet andGMC), 6 year/110 000 kilometres(Buick), (8 year/160 000 kilometresfor the Volt) vehicles coverageperiod, alternate transportationand/or reimbursement of certaintransportation expenses may beavailable under the CourtesyTransportation Program. Severaltransportation options are available.Consult your dealer or refer to theowner manual for details.

Courtesy Transportation isnot part of or included in thecoverage provided by theGeneral Motors of CanadaLimited Warranty. General Motorsof Canada Limited reserves theright to make any changes to,or discontinue the CourtesyTransportation program at anytime without notification.


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