chatbots craze - justified or hype?

© 2016| aLL rights reserved

Adi Bittan

C o n ta c t: TEXT or call 650-825-1166 | EMAIL adi@impower.solutions

•Since 2011•Over 10,500 businesses •86% US, 14% international•Facebook launch partner for Bots on Messenger•Support for SMS & all major apps

bacKgrouNd

SELF SERVE SMB ENTERPRISE SOLUTIONS

Over 4 billion active instant messaging accounts (April 2016)

Message Routing & Escalation

API to BusinessApps & Systems

OrganizationalToolset

Relationship &Marketing Tools

Data & Analytics

SystemsDepartments

EmployeesAutomation/Chatbots

Privacy/Compliance

problem # 1BOTS AREN't good enough yet. to really understand humans, They need more data

I'd LIKE TO HELP YOU IN YOUR STRUGGLE TO BE FREE [from humans]THERE MUST BE 50 WAYS TO ...

in fact, one week, 150 ways to request a reservation

I need a spot 4 8 ppl tmrw @ 8pmI need a spot 4 8 ppl tmrw at 8pmI need a spot for 8 ppl tmrw at 8pmI need a spot for eight people tmrw at 8pmI need a spot for eight people tomorrow at 8pm I need a spot for eight people tomorrow @8p I need a spot for 8 adults tmrw at 8pmI need a spot for eight adults tmrw @8can I make a reservation for tommorow at 8pm? Do you have a table for 8 ppl tomorrow at 8pm? Do you HAPPEN TO have a table for 8 people tMRW at 8pm? IS THERE AVAILABILITY FOR A table for 8 ppl tmrw at 8pm?8 GUESTS 4 tomorrow AT 8. IS THERE ROOM?TABLE FOR 8, 8PM, TUES?I need a spot for 8 adults tomorrow at 8pm

this is before considering

Typos autocorrectemoticonsimageslanguages

reality has millions of permutations

"I need a spot for 8 ppl tmrw at 8pm. One is vegetarian. One has a birthday. do you do something special for that? Also, one person is allergic to peanuts (not the vegetarian). is your kitchen totally free of peanuts?"

how do we get enough data: 1. humans2. systems3. time

problem # 2not everything is virtual. the physicalworld needs humans

problem # 3businesses FEARcustomer fear

current state4% full automation9% hybrid87% human

current state35% leads13% call reduction+8 points cust sat

thefuture?

QuestioNs? message us

650-825-1166

adi@impower.solutions

sms, emaiL, or use your favorite im app

SMS CALL OL APPMESSENGER