Overview - Postal Regulatory Commission Internal... · ~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~...

~ UNITEDSTIJTES • ~ PosTJJ.L sERvtcE@ Overview

D PRC Reports were generated for FYl 8Q1 by: • Legacy systems:

+ BIDS/IMAPS for Commercial Mail + EXFC for Single-Piece First-Class Mail

• Internal Service Performance Measurement (SPM) through the Informed Visibility system

D Analysis includes the following: • FY 18 Q 1 National scores and margins of error differences between Legacy

and Internal SPM • FY 18 Q 1 representative analysis of Internal SPM and Legacy SPM by:

• First Mile • SPFC Letters and Flats

• Processing • SPFC Letters and Flats • Presort FC Letters and Flats • Marketing Mail Letters and Flats • Periodicals • Bound Printed Matter Flats

• Last Mile • SPFC Letters and Flats • Presort FC Letters and Flats • Marketing Mail Letters and Flats • Periodicals • Bound Printed Matter Flats

2

~ UNITEDSTIJTES ~ POST/J.L SERVICE®

Comparison Scores and Margins of Error

FYl 8 Ql Scores and Margins of Error

P.roauct

First-Class Mail

Single Piece First-Class Letters/Cards

Two-Day 91.9 0.1 93.9 0.1

Three-To-Five-Day 77.0 0.1 79.9 0.3

Presort First-Class Letters/Cards Overnight 94.9 0.0 95.7 0.3

Two-Day 93.3 0.0 94.2 0.1


First-Class Flats

Overnight 79.3 0.0 78.5 1.6

Two-Day 76.2 0.2 77.6 0.6


USPS Marketing Mail

High Density and Saturation Letters 89.5 0.0 90.2 0.0

High Density and Saturation Flats 83.7 0.0 83.8 0. 1

Carrier Route 82.2 0.0 83.5 0. 1

Letters 85.9 0.0 86.5 0.0

Flats 72.6 0.0 71.4 0.1

Every Door Direct Mail-Retail 71.4 N/A 71.2 N/A Periodicals 8 1.7 0.0 81.8 0.2

Bound Printed Matter Flats 52.5 0.1 51.4 0.2 3

~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.LSERvtcE@ Single Piece First-Class

Letters/ Cards Two-Day 96.9% 97.4% -0.5% -1.7% -0.7% -1.0% -3.2% -2.7% -0.5%

Letters/ Cards Three-To-Five-Day 81.7% 83.5% -1.8% -1.6% -0.8% -0.8% -3.0% -3.0% 0.0%

Flats Two-Day 93.8% 91.4% 2.4% -9.6% -6.3% -3.3% -7.9% -7.9% 0.0%

Flats Three-To-Five-Day 84.6% 76.8% 7.8% -11.6% -9.2% -2.4% -6.0% -8.2% 2.2%

Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 4

~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Presort First-Class

Letters/ Cards Overnight 97.9% 97.9% 0.0% -3.0% -2.2% -0.8%

Letters/ Cards Two-Day 96.4% 96.4% 0.0% -3.0% -2.2% -0.8%

Letters/ Cards Three-To-Five-Day 93.0% 93.0% 0.0% -3.1% -2. 1% -1.0%

Flats Overnight 86.8% 86.4% 0.4% -7.5% -7.9% 0.4%

Flats Two-Day 89.4% 89.2% 0.2% -7.5% -9.1% 1.6%

Flats Three-To-Five-Day 84.0% 83.6% 0.4% -6.9% -8.3% 1.4%


~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L sERvtcE@ USPS Marketing Mail

Letters/ Cards DNDC 92.9% 92.9% 0.0% -2.0% -1.3% -0.7%

Letters/ Cards DSCF 92.3% 92.4% -0.1% -2.5% -1.9% -0.6%

Letters/ Cards Origin 64.9% 64.9% 0.0% -1.5% -1.0% -0.5%

Flats DNDC 91.4% 92. 1% -0.7% -5.8% -6.7% 0.9%

Flats DSCF 89.4% 91. 1% -1.7% -7.6% -8.6% 1.0%

Flats Origin 57.5% 57.9% -0.4% -4.0% -5.3% 1.3%


~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L sERvtcE@ Periodicals

Flats Destination Entered 90.9% 93.0% -2.1% -6.1% -7.9% 1.8%

Flats Origin Entered 75.6% 76.0% -0.4% -3.2% -4.4% 1.2%


~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.LsERvtcE@ Bound Printed Matter

Flats Destination Entered 58.5% 59.6% -1.1% -5.1% -7.3% 2.2%

Flats Origin Entered 40.5% 40.5% 0.0% -3.2% -4.7% 1.5%


~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L sERvtcE@ Collection Profile Data

Internal SPM

- -~!1[3,1 ..

BUSINESS 24,614 140,538

POST OFFICE OUTSIDE 24,552 407,540

POST OFFICE LOBBY 24,478 526,457

RETAI L 18,614 6,476,864

RESIDENTIAL 10,423 49,985

CUSTOMER LOBBY 688 7,287

CONTRACT STATION 273 2,405

MAIL ROOM 116 646

OTHER 106 682

GOVERMENT BUILDING 74 323

AIRPORT 39 188

CUSTOMER DOCK 32 266

APPROVED SHIPPER 5 44

Total 104.014 7 613,225

9 Collection Sample Dates and Retail Acceptance Date Between 10/ 01 /2017 and 12/ 31 /2017

~ UNITEDSTIJTES FY18Q1 EXFC ~ PosTJJ.L sERvtcE@ Collection Profile Data

EXFC

rrrr;rTiii1 li0iii1 ~11e"'imm1~

... nr. - - ~:i....,. .... ~.j~

eT••••r•l•lIWE

BUSINESS 10,259 325,932

POST OFFICE OUTSIDE 3,431 109,503

RETAIL 0 0

RESIDENTIAL 3,415 102,526

POST OFFICE LOBBY 34 l, 103

CUSTOMER LOBBY 81 2,765

CONTRACT STATION 98 2,682

MAIL ROOM 1 28

OTHER 30 847

GOVERMENT BUILDING 14 448

AIRPORT 8 278

CUSTOMER DOCK 1 27

APPROVED SHIPPER 2 61

Not Mapped 267 8,522

Total 17,641 554,722

10 Induction Dotes Between 10/01/2017 and 12/ 31 /2017

~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L sERvtcE@ Delivery Sample Data

Internal SPM Sampled Mailpieces

Fr.,.;-, ... ,~ - - mifili • ll•ff•~ • l~]J_L_•J·i~ . .. : . Farc.1i

Single Piece First-Class Letter /Cards 2,013,034 37,715 685,230 1,082,423 3,818,402

Single Piece First-Class Flats 94,794 1,468 445 41,624 138,331

Presort First-Class Letter /Cards 3,686,272 68,881 682,536 1,851,565 6,289,254

Presort First-Class Flats 47,843 720 9,375 21,607 79,545

USPS Marketing Mail Letter I Cards 5,614,516 98, 149 626,064 2,891,486 9,230,215

USPS Marketing Mail Flats 1,303,995 26,459 168,893 699,842 2, 199, 189

Periodicals Flats 360,510 6,878 52,830 188,560 608,778

Bound Printed Matter Flats 3,829 63 590 1,671 6, 153

Total Sampled Pieces 13,124,793 240,333 2,225,963 6,778,778 22,369,867

Internal SPM Distinct Delivery Points Sampled

Delivery Points With Samples 3,765,588 70,428 662,609 1,893,415 6,392,040

Mailpieces Sampled Between 10/ 01 /2017 and 12/ 31 /2017 11

~ uNtTEDSTJJTEs FYl 8Q1 EXFC and IMAPS ~ PosTJJ.L SERVICE® Delivery Reporter Data

EXFC/ IMAPS Sampled Mailpieces

Fr.,.;-, ... ,~ - - mifili • ll•ff•~ • l~]J_L_•J·i~ . .. : . Farc.1i

Single Piece First-Class Letter /Cards 342,894 12,845 15,77 6 155,933 527,448

Single Piece First-Class Flats 17,592 7 10 823 8, 149 27,274

Presort First-Class Letter /Cards 323,249 17,673 13,373 185,586 539,881

Presort First-Class Flats 17,308 7 10 769 8,319 27, 106

USPS Marketing Mail Letter /Cards 712, 139 34, 166 20,569 395,044 1,161,918

USPS Marketing Mail Flats 207,024 12,605 8,066 123,895 351,590

Periodicals Flats 77,497 4,244 3,915 43,324 128,980

Bound Printed Matter Flats 207,024 12,605 8,066 123,895 351,590

Total Sampled Pieces 1,904,727 95,558 71 ,357 1,044, 145 3, 115,787

* Proxy data is used d ue to low volume in the category

EXFC/ IMAPS Distinct Delivery Points Sampled

Delivery Points With Samples 9,782 513 624 5, 135 16,054

Mail pieces Reported Between 10/ 01 / 2017 and 12/ 31 / 2017 12

~ uNtTEDSTJJTEs FY18Q1 Internal SPM, EXFC, and IMAPS ~ PosTJJ.L SERVICE® Last Mile Data by Delivery Point Type

r\::.i:•l• ,_,, f r.fr:Jnr.Ji ~ -- . --.. -... ~lilml"IS - ....... ~ ll'-:1 .•.• - -· . • 1WE 'El ~le111h-1T-"'I - ·--- llTii•- ·--·· --=

~le111h-.T-"'I

K::urbline 10,837,074 1,385,279 9,451,795

Other (Dismount, Porch, Door Slot, etc.) 5,991 ,400 805,256 5,186,144

Classified postal facility PO Box section 2,223,049 59,704 2, 163,345

Cluster Box Unit (CBU) 1,923,353 246,875 1,676,478

Centra l 1, 161 ,495 163,022 998,473

~idewalk 230,694 27,690 203,004

K::ontract PO Box section 2,357 1009 1348

Detached PO Box section 354 53 301

Military 36 0 36

College 28 0 28

Non-pe~onnel unlt(NPU ) boxsection 27 0 27

No stats 0 10,207 -10,207

Unable to Determine* 0 5,533 -5,533

Internal Drop Address (IDA) 0 1,666 -1,666

Caller Service Box 0 1 -1

General Delivery 0 2 -2

Tota l 22,369,867 2,706,297 19,663,570


~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~PosTJJ.LSERvtcE@ First Mile Single Piece First-Class Letters/Cards

Two-Day 3, 174,655 258,113 2,916,542

Three-To-Five-Day 2,721,850 269,335 2,452,515

14 Collection Sample Dates and Retail Acceptance Dates Between 10/01 /2017 and 12/31 /2017

~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® First Mile Single Piece First-Class Flats

Two-Day 848,694 13,311 835,383

Three-To-Five-Day 868,026 13,963 854,063

15 Collection Sample Dates and Retail Acceptance Dates Between 10/01 /2017 and 12/31 /2017

~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.LSERvtcE@ Processing Single Piece First-Class Letters/Cards

Originating

Two-Day 3,081,603,027 258, 113 3,081,344,914

Three-To-Five-Day 1,213,837,345 269,335 1,213,568,010

Destinating

Two-Day 3,081,603,027 258, 113 3,081,344,914

Three-To-Five-Day 1,213,837,345 269,335 1,213,568,010

16 Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017

~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Processing Single Piece First-Class Flats

Originating

Two-Day 130,727,255 13,311 130,713,944

Three-To-Five-Day 95,957,814 13,963 95,943,851

Destinating

Two-Day 130,727,255 13,31 1 130,713,944

Three-To-Five-Day 95,957,814 13,963 95,943,851


~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.LSERvtcE@ Last Mile Single Piece First-Class Letters/Cards

Two-Day 2,907,042 258, 113 2,648,929

Three-To-Five-Day 911,360 269,335 642,025


~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Last Mile Single Piece First-Class Flats

Two-Day 93,940 13,311 80,629

Three-To-Five-Day 44,391 13,963 30,428


~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.LSERvtcE@ Processing Presort First-Class Letters/Cards

Originating

Overnight 650,7 63,035

Two-Day 1,226,712,432

Three-To- Five-Day 4,416,782,365

Destinating

Overnight 650,763,035

Two-Day 1,226,712,432

Three-To- Five-Day 4,416,782,365

Mailpieces Delivered Between 10/01 /2017 and 12/31 /2017 20 Internal SPM was used for all processing data metrics as some data was not available from Business Intelligence Data Store (BIDS) piece level data for FYl 8Ql

~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L SERVICE® Processing Presort First-Class Flats

Originating

Overnight 6,255,088

Two-Day 17,827,823

Three-To- Five-Day 60,532,364

Destinating

Overnight 6,255,088

Two-Day 17,827,823

Three-To- Five-Day 60,532,364


~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.LSERvtcE@ Last Mile Presort First-Class Letters/Cards

Overnight 621, 192 5 1,651 569,541

Two-Day 1,259, 176 99,421 l, 159,755

Three-To-Five-Day 4,408,886 388,927 4,019,959


~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Last Mile Presort First-Class Flats

Overnight 5,634 491 5, 143

Two-Day 17,788 1,336 16,452

Three-To-Five-Day 56, 123 5,058 5 1,065


~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L SERVICE® Processing USPS Marketing Mail Letters/Cards

Originating

iio~~~T·~~ l'iJ - - -1a·.1 •'~-· "-' • · · ·-':11..~7•10T•r• 1c•1 ~ \fle111 1.:.r-

Origin Entered Three-To-Five-Day 426,554,351

Origin Entered Six-To-Ten-Day 7 65,250,268

Origin Entered Eleven-Day-And-Above 25,667,792

Destination Entered Three-to-Five-Day (SCF) 8,640, 178,714

Destination Entered Five-Day-And-Above (NOC) l , 185,323,693

Destinating

in - - - - -1

...... ,-..... ..,-, •• ,, ___ .... "r•11T•r.rr•1 lrll=llT•l~~

~ - \:A,•1111••1:::...


Origin Entered Six -To-Ten-Day 7 65,250,268

Origin Entered Eleven-Day-And-Above 25,667,792

Destination Entered Three-to-Five-Day (SCF) 8,640, 178,714

Destination Entered Five-Day-And-Above (NOC) l , 185,323,693


~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L SERVICE® Processing USPS Marketing Mail Flats

Originating

1fl - - - im-l""'ITtTe li -1 ..... ,-~- - ····--~;.:.-;,.-.TOT.r.rr91 I' T,., [fTllT:"'\ ~ -



Origin Entered Eleven-Day-And-Above 6,492, 112

Destination Entered Two-Day (DOU) 2,391,405

Destination Entered Three-To-Five-Day (SCF) 2,214,381,296

Destination Entered Five-Day-And-Above (NOC) 322, 938, 178

Destinating

~·•••eI-~=- - -1~ •••• -;. •• ,.~ im-l""'ITtTe li -,,,., [l1US



Origin Entered Eleven-Day-And-Above 6,492, 11 2

Destination Entered Two-Day (DOU) 2,39 1,405

Destination Entered Three-To-Five-Day (SCF) 2,2 14,381,296

Destination Entered Five-Day-And-Above (NOC) 322,938, 178


~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~PosTJJ.LSERvtcE@ Last Mile USPS Marketing Mail Letters/Cards

Origin Entered 1,087,599 146,886 940,713

Destination Entered Three-To-Five-Day (SCF) 7, 135,553 875,913 6,259,640

Destination Entered Five-Day-And-Above (NOC) 1,007,064 141,470 865,594

26 Mailpieces Delivered Between 10/ 14/2017 and 12/31 /2017

~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Last Mile USPS Marketing Mail Flats

Origin Entered 147,622 24,887 122,735

Destination Entered Two-Day (DOU) l , 138 147 991

Destination Entered Three-To-Five-Day (SCF) 1,809,814 262, 132 1,547,682

Destination Entered Five-Day-And-Above (NOC) 240,615 43,045 197,570

27 Mailpieces Delivered Between 10/ 14/2017 and 12/31 /2017

~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L SERVICE® Processing Periodicals

Originating

Origin Entered 123,609,862

Destination Entered 627,028,760

Destinating

Origin Entered 123,609,862



~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L sERvtcE@ Last Mile Periodicals

Origin Entered* 107,491 20,666 86,825

Destination Entered 501,287 88,279 413,008

Mailpieces Delivered Between 10/ 01 /2017 and 12/31 /2017 29 •service standard groupings for Origin Entered mail are not reported due to unavailable data from the IMAPS application

~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~ PosTJJ.L SERVICE® Processing Bound Printed Matter Flats

Originating

Origin Entered 797,562


Destinating

Origin Entered 797,562



~uNtTEDSTJJTEs FY18Q1 Internal vs Legacy SPM ~ PosTJJ.L SERVICE® Last Mile Bound Printed Matter Flats

Origin Entered* 487 72 415

Destination Entered 5,666 1, 194 4,472

Mailpieces Delivered Between 10/ 01 /2017 and 12/31 /2017 31 •service standard groupings for Origin Entered mail are not reported due to unavailable data from the IMAPS application

Overview - Postal Regulatory Commission Internal... · ~ uNtTEDSTJJTEs FY18Q1 Internal SPM ~...

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