Overview - Ford Motor Company › assets › files › 2020 FCCN Program Overvi… · Overview The...
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Overview The Ford Certified Collision Network (FCCN) supports our customer-first philosophy of providing our owners with quality, safe collision repairs utilizing original equipment repair procedures and parts. Ford is dedicated to delivering collision repair solutions that meet vehicle complexity needs through certification of proper equipment, trained professionals and necessary facility requirements. FCCN will ensure our customers have access to a network of quality repairers. Ford Certified Collision Network Network Benefits • Collision Repair Procedures – Access to the Ford Workshop Manual is included at a reduced rate in annual enrollment fee • Repair Process Assessment and Consultation Annual assessment by third-party vendors helps ensure the right tools, equipment, training and repair processes are in place; industry-first repair process coaching • Ford Collision Locator Services – Guides customers to FCCN facilities – Collision.Ford.com – Ford and Lincoln Owner websites – Ford Roadside Assistance – FordPass ™ App – Lincoln Way ™ App • FCCN Collision Rewards – Earn up to 4% back on all eligible Ford collision part purchases aſter reaching quarterly growth targets • Signage – Ford Certified Collision Network signage to identify your Collision Center as a Network participant • Technical Call Center Support – Access to a dedicated collision repair hotline • “On Target” Quarterly Collision Newsletter – Exclusive FMC collision-specific information • Network Roundtable Opportunity – Select Collision Centers will be invited to join a Ford Collision Network Roundtable • Ford Communications – Ongoing Ford and Lincoln video repair tips and procedures • Partner Vehicle Purchase Program – Purchase or lease eligible Ford or Lincoln vehicles at non- negotiated discounted rates approved by Ford. Savings are in addition to most other publicly offered programs • Marketing Tools – Access to assets, including consumer education, digital, video and specific additional assets updated quarterly Visit Collision.Ford.com/FordCertifiedCollisionNetwork for complete information.
Transcript of Overview - Ford Motor Company › assets › files › 2020 FCCN Program Overvi… · Overview The...
Overview
The Ford Certified Collision Network (FCCN) supports our customer-first philosophy of providing our owners with quality, safe collision repairs utilizing original equipment repair procedures and parts.
Ford is dedicated to delivering collision repair solutions that meet vehicle complexity needs through certification of proper equipment, trained professionals and necessary facility requirements. FCCN will ensure our customers have access to a network of quality repairers.
Ford Certified Collision Network
Network Benefits• Collision Repair Procedures – Access to the Ford
Workshop Manual is included at a reduced rate in annual enrollment fee
• Repair Process Assessment and Consultation Annual assessment by third-party vendors helps ensure the right tools, equipment, training and repair processes are in place; industry-first repair process coaching
• Ford Collision Locator Services – Guides customers to FCCN facilities – Collision.Ford.com– Ford and Lincoln Owner websites– Ford Roadside Assistance– FordPass™ App– Lincoln Way™ App
• FCCN Collision Rewards – Earn up to 4% back on all eligible Ford collision part purchases after reaching quarterly growth targets
• Signage – Ford Certified Collision Network signage to identify your Collision Center as a Network participant
• Technical Call Center Support – Access to a dedicated collision repair hotline
• “On Target” Quarterly Collision Newsletter – Exclusive FMC collision-specific information
• Network Roundtable Opportunity – Select Collision Centers will be invited to join a Ford Collision Network Roundtable
• Ford Communications – Ongoing Ford and Lincoln video repair tips and procedures
• Partner Vehicle Purchase Program – Purchase or lease eligible Ford or Lincoln vehicles at non-negotiated discounted rates approved by Ford. Savings are in addition to most other publicly offered programs
• Marketing Tools – Access to assets, including consumer education, digital, video and specific additional assets updated quarterly
Visit Collision.Ford.com/FordCertifiedCollisionNetwork for complete information.
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Thank you for your interest in the Ford Certified Collision Network (FCCN).
FCCN supports collision centers in delivering a high standard of safe and qualitycollision repairs. Becoming a part of the FCCN represents your commitment to delivering a superior repair experience to your Ford and Lincoln customers.
To learn more and enroll, click below or call 833-837-7694.
Program Overview Certification Summary Get Started
Learn More Download PDF Apply Now
Benefits for Your Company
• Great value for a reasonable annual fee
• OE repair procedures (included at a reduced rate in your enrollment fee)
• Technical call center support
• Repair Process Assessment and Consultation
• Listing on Ford Certified Coll ision Network Locator - Collision.Ford.com
• On-demand marketing tools
Coming Soon • Rotunda scanning tool discounts
• Ford "CollisionU" training (new model, advanceddriver-assist systems)
• And much more
For support call 833-837-7694 or email at [email protected].
Visit Collision.Ford.com/ FordCertifiedCollisionNetwork where you can:
• View the Program Video
• Review the Program Overview
• Download the Certification Summary
• Download the Enrollment Checklist
Click “Apply Now” to get started on your Collision Center application.
Enrollment Instructions
Visit Collision.Ford.com/FordCertifiedCollisionNetwork for complete information.
• Conduct Pre-Assessment
– Review Collision Center profile confirming all certification requirements submitted: Tools, Equipment, Training, Facility
• On-Site Verification Assessment Scheduled
• On-Site Verification Assessment Visit
– Certification requirements verification
– Repair process assessment and coaching
• Closing Meeting with Assessment Review and Consultation
– Identify any actions required to meet certification
– Discuss the repair process assessment with Collision Center management
On-site Verification and Repair Process Assessment that includes:
