every employee, every customer,every channel

UKTRADE &

INVESTMENTInnovation Awards 2014

Fresh, rapidly growing, proven with enterprise clients

Rich background in data science, enterprise applications

Italy/UK based, employs 25 professionals

Expanding to Europe and US

Chorally at a glance

Our profile Company timeline

Why Chorally

● Data Driven Relationship Management

● Real-time data access

● Data Enrichment

● Optimized Customer Engagement through Machine Learning

● Easy and short implementation schedules

● Identity Matching

● Enterprise Level Solution

Fragmentation is a major problem in customer management

Large enterprises need to engage with customers across diverse channels such as social, email, mobile apps and more, while leveraging the value offered by public and private data

We see too many (focus on) tools but partial customer knowledge

Our vision is simplify our Clients’ multi-channel management allowing a customer single view and empowering effective and enduring customer engagement

Our Vision

A different vision of engagement: every employee, every conversation, every channel

customer interaction

customer collaboration

customeradvocacy

Empower outstandingengagement across channels

Our mission is to transform data in actionable information to enable real "data driven" relationship management

One platform, four pillars

Mix andenrich

Engage, co-createand spread love

Listen, classify and analyze

Monitor andrepresent

First pillar: listen, classify and analyze

Key highlights

Extensive data source available*

Automatic classification and sentiment

Multi language and multi country (no limitations)

Analytics simplified through visual synthesis

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(*) Twitter, Blogs, News, Forums, Facebook Pages, News/Blogs, Pinterest, Instagram, Youtube, Google plus.

Second pillar: monitor and represent

Key highlights

Easily customizable widgets and views

Rapidly adjustable and real time feed

Natively responsive and adaptable to any device

Quickly shareable in “newsletter mode”

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Third pillar: enrichment at work

...to a customer profile

Easily customizable widgets and views

Rapidly adjustable and real time feeded

Natively responsive and adaptable to any device

Quickly shareable in “newsletter mode”

From a nickname...

Starting from User fcastro72 on twitter.Using this list of matched sources

we achieved this result:

Fourth pillar: engage

Key highlights

Unique and unified Client identification

Agent permission and workflow management easily configurable

Unified ticketing system (with full contact history)

Answers (automatic) template fully customizable

Integration with legacy systems

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The interaction machine

We simplify multichannel management allowing a customer single view and

empowering effective customer engagement.

The enterprise view

Fast and agile deployment

Typical deployment in 2 weeks

Selected Customers Strategic Partners Geo Focus

telco

travel and transportation

contact

banking

automotive

fashion