Overcoming Resistance to Change When Implementing New Technology
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Transcript of Overcoming Resistance to Change When Implementing New Technology
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Overcoming Resistance to Change Overcoming Resistance to Change When Implementing New When Implementing New
TechnologyTechnology
Jane Mindrup, Client Services DirectorValley Hope Association - IMCSS
September 17-21, 2011
San Diego, California
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Life Changing Thoughts….1. Doing a Job RIGHT the first time gets the job done.
Doing the Job WRONG fourteen times gives you job security
2. TEAMWORK…. Means never having to take all the blame yourself.
3. Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same but get better.
Sydney J. Harris
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Overcoming Resistance to Change
How many of you are afraid of change?
How many of you think other people are afraid of change?
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Change Happens
Everyone knows what
&
YouTube are…
right….
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Change Happens
IT’S CALLED…………
U TWIT FACE!
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Who Moved My Cheese
Good Job
Loving Relationship
Money
Health
Peace of Mind
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Who Moved My Cheese
WORKWORK
LIVELIVE
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“Who Moved My Cheese”Change Happens – They Keep Moving the Cheese
Anticipate Change – Get Ready for the Cheese to Move
Monitor Change – Smell the Cheese Often, Know When it is Getting Old
Adapt to Change Quickly – The Quicker You Let Go, The Sooner You Enjoy
Change – Move with the Cheese
Enjoy Change – Savor the Adventure and Enjoy the Taste
Be Ready to Change Quickly – They Keep Moving the Cheese
From the bestseller, Who Moved My Cheese?, By Spencer Johnson, MD
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How to Manage the People Who Keep it Running
Possible Solutions – Identify Key Elements
Prepare Staff for Change
Identify Support Team
Analyze Readiness
Implement
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Identifying Key Elements
1.Apprehension
2.Excitement
3.Intimidation
4.Hopelessness
5.Acceptance
6.Moving Forward
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Key Elements
APPREHENSION• Lack of Understanding
EXCITEMENT• Feeling of Relief that Change is Evident
• Manage Expectations
INTIMIDATION• Awareness of Incidental Change
• Awareness of Comprehensive Change
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Key Elements
HOPELESSNESS• Lack of Motivation and Confusion
• Lack of Acceptance• Lack of Goals
ACCEPTANCE• Validating Successful Outcomes MOVING FORWARD• Working through Implication
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Identifying Key Elements
1.Apprehension
2.Excitement
3.Intimidation
4.Hopelessness
5.Acceptance
6.Moving Forward
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Prepare Staff for Change
1. Establish Urgency2. Communicate Changes3. Identify Threats4. Examine Opportunities
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Identify Support Team1. Identify How Change will Impact
Organization2. Build Team Leaders3. Convince People that Change is Necessary
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Identify Support Team1. Teams Looking for New Situations and See
Change Early.
2. Teams that Scurry, Go into Action Immediately.
3. Teams Staying with Familiar Territory.
4. Teams that are Open Minded and willing to Adapt to Change.
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Identify Support Team1. Identify How Change will Impact
Organization2. Build Team Leaders3. Convince People that Change is Necessary
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Analyze Readiness
SUCCESSFULNESS is measured by:
1.Understanding the importance of people2.Communicating openly-don’t “sugar- coat” needed changes 3.Believe that Change is Necessary4.Trust Staff Capability
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Implement
1. Reward Those Who Meet Targets
2. Analyze What is Going Right and What Needs Improving
3. Make Sure Leaders Continue Support
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It Starts with Belief
“ A good leader inspires people to have confidence in their leader.
A great leader inspires people to have confidence in themselves.”
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Overcoming Resistance to Change
http://www.youtube.com/watch?v=Ks1-6FCZGmY&feature=player_detailpagehttp://www.jimcarroll.com/about.htm
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Finally…
“The way to get started is to quit talking
and start doing.” Walt Disney
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Overcoming Resistance to Change Overcoming Resistance to Change When Implementing New When Implementing New
TechnologyTechnology
Jane Mindrup, Client Services [email protected]
Valley Hope Association - IMCSS
September 17-21, 2011
San Diego, California