Overcoming objections
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Transcript of Overcoming objections
Session 3:
Step 1: Relieve the Tension
Step 2: Take it out to third party
Step 3: What others have found
Gain
“I can appreciate that.
Many of my best clients today had never heard of my company when I fist called them.
What I would like to do is take a moment of your time to introduce myself and bring you some information.
Would Tuesday or Wednesday be better for you?”
Relieve Tension
Third Party
Minimize
Alternative Choice
Feel, Felt, Found: 4 Steps
Objection: “Don't Need It”
Gain
“I understand how you feel.
I would only like to drop of a copy of the book.
It will only take 2 minutes.
Would Tuesday or Wednesday be better for you?”
Feel
Proceed
Minimize
Alternative Choice
Agree & Proceed: 4 Steps
Objection: “I don’t have enough time”
Challenge: Master overcoming objections.