Over 25,000 people, 400 places and 24 hour operations - can travel

planning really work?

National Transport & Development Conference 2009

Tom Rice TfL Travel Plan Co-ordinator

TfL’s People & Places

• Our employees:– 21,000 in operations (LU & Surface)– 7,000 employees in non-operational

posts (LU, Surface & Corporate)

• Our Buildings:– Over 400 premises ranging in...

size (from 457 up to 231,697 sq.ft) number of employees (from 2000+ down to a handful) lease types (head to short term)

– Frequent relocations of a dynamic workforce (8 new buildings/floors occupied & 4 vacated in 2007/08)

Challenges

• Starting point• Resource• Aims:

– Encouraging smarter working practices by employees across the organisation (reducing travel demand) and increasing the sustainability of residual employee travel

– Exemplar practice in travel planning

• Measurable targets – outputs and outcomes• Embedded activities / offers

The TfL Travel Plan

• Key principles for developing travel plan initiatives:– Good for our people?– Good for our business?

More recent measures & activities

• Facility improvement programme• Cycle2work scheme• LU car share scheme• Bike safe motorcycle training • Delivery and Servicing Plan• Flexible working• Cycle training• Bike servicing• Information

– Induction– Campaigns– Roadshows– Re-locations

• Employee travel surveys

Bike servicing

• All year round long term programme• Accessible & flexible approach• Flexible to demand• Focused promotion

0.0

2.0

4.0

6.0

8.0

10.0

12.0

14.0

Mar

'09

Apr

'09

May

'09

Jun

'09

Jul '

09

Aug

'09

Sep

'09

Oct

'09

“Many thanks for this great service”CJ, Training SpecialistLondon Underground, Ashfield House

“The mechanic’s visit was a complete success”YB, Regional Operations ManagerLondon Dial-a-Ride, Orpington

Bikes serviced per mechanic visit

Flexible working

• Background & context• Staff engagement: HR Policy managerial briefings & Your Say

• Grasping opportunities available to pilot

• Pilot aim:To better understand the feasibility and business impacts ofdifferent flexible working types across a range of voluntarilyparticipating business areas – informing wider TfL business change

• Testing hypotheses / monitoring:– Manager & employee experience / job satisfaction – Demand for travel and workstations– Individual & team output / productivity– HR support and other lessons learnt

• Early progress

1722

1238

232

3192

4115

2007 HeadOff ice

2007 LU Ops ST Ops Previous surveys YTC 2009

Employee travel survey

• Approach:– census survey– paper surveys with manager’s guidance

note & online (via email) questionnaires– £50 & £25 prize draw incentive– open for 3 weeks (3rd – 23rd June)– helpdesk– widespread comms campaign

• Purpose:– check progress against Travel Plan– ensure the plan continues to meet the emerging needs of employees

• Response

2%

3%

14%

4%

5%

7%

32%

32%

3%

2%

19%

4%

3%

9%

25%

34%

Other

Motorbike/moped

Car (as driver)

Walk (for morethan 5 minutes)

Bicycle

Bus

Train

Tube

Main mode of transport – all employees– Change in the last 18 months / 2 years

• Outline findings

3%

3%

1%

2%

6%

17%

5%

5%

2%

Other

Motorbike/moped

Car (as passenger)

Car (as driver)

Walk (for morethan 5 minutes)

Bicycle

Bus

Train

Tube

Main mode of transport – all employees

• Outline findings

– Potential for further change

Not currently, but thinking about starting in the next6 months / intending to in the next 30 days...

4% increase in proportion cycling as part of their journey by 2009

15% in 2007/08

17% in 2009 ?

5%

1%

7%

19%

4%

5%

4%

Motorbike/moped

Car (aspassenger)

Walk (for morethan 5 minutes)

Bicycle

Bus

Train

Tube

Currently driving, but thinking about starting... in the next6 months / intending to in the next 30 days...

• Outline findings

– ... amongst car drivers

a b c d

– MotivatorsEnvironmental concernSaving timeConvenienceImproving health and fitness

d BD

– Potential improvementsImproved facilitiesSecure waiting at PT facilities

• Outline findings

a b c d

– MotivatorsEnvironmental concernSaving timeConvenienceImproving health and fitness

d BD

– Potential improvementsImproved facilitiesSecure waiting at PT facilities

Travel Plan active travel target

• Active modes (walking & cycling) used as part of journey – all employees

4.0% PT. INCREASE REQUIRED 59%

3.0% PT. ADDITION TO TARGET PROPOSED

Future opportunities

• Managing level & time of demand:– Flexible working

• Increasing sustainability of residual demand: – Facility programme– Cycle Hire Scheme– Self-service solutions for champions– Renewed emphasis on messages– Delivery & Servicing Plans

• Key principles for developing travel plan initiatives:– Good for our people?– Good for our business?

Tom Rice (020) 7126 1080 thomasrice1@tfl.gov.uk