Kamako Chhnoeum IVR mobile phone project

• Better Factories Cambodia (BFC) is a project of the International Labour Organization (ILO) which is the UN’s agency working on labour issues.

• BFC monitors garment and footwear factory conditions and provides training and guidance to factories.

http://www.betterfactories.org/

About ILO- Better Factories Cambodia

Project Identification

• Target users Workers

• Problem?Lack of knowledge of Cambodian labour law, safely, health, and welfare info.

• Communication channel

• Short survey with Care Cambodia:

Project Preparation

• Testing questions with a small focus group (7 workers). What do they want? Is the system easy to use?

No difficult terminology;

Use simple words!

• Estimate the budget

• Partnership (Loy9, InSTEDD, OI…)

• Negotiation with the mobile phone companies

• Input the content to the platform

• Proper technical support

Project Financial Plan &Implementation

Project Detail

• Launched on 1 September 2013

• Call 8397 free for

• Marketing: flyers, calendar cards, & radio ads

• Received 17408 calls

• Summary reports

Project’s Findings, Share, & Evaluation

“73% of the callers incorrectly believe that

Chinese pills are safe and reliable for abortion.”

“My factory treats the workers with respect.”

• Call back to evaluate the information we received

“My factory forces workers to do overtime.”

• Share comments from workers

Future Plan for the Project

• Seek greater impact

How does the program help workers?

What is the real impact? Growing

Awareness +

Scaling to Meet

Demand!

• Public Awareness

Share workers’ comments

• Grow User Base

Get Metfone Connection

Posters, play speakers in factories

Change more interesting and challenging questions

For further Information please contact:

Mr. Udom KHYICT Consultant, ILO-Better Factories Cambodia

www.betterfactories.org

Tel: +855 (0)89 966 080

Thanks!