Outsourcing Your SharePoint Hosting - the clouds fine print magnified

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May 17 th 2014 Outsourcing Your SharePoint Hosting The Cloud’s Fine Print Magnified Simon Langlois | SharePoint Product Manager

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Outsourcing Your SharePoint Hosting - the clouds fine print magnified

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May 17th 2014

Outsourcing Your SharePoint Hosting The Cloud’s Fine Print Magnified

Simon Langlois | SharePoint Product Manager

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Simon Langlois

• SharePoint Product Manager

• Quebec

• Canada

• Master in MKT Science

• 5 years at IBM Canada

• 3 years at SherWeb

• SP Summit 2014 Speaker

– (Montreal & Toronto)

• SP Saturday 2014 Speaker

– ( Montreal & Chicago)

Contact

• @simonlanglois

[email protected]

blog.sherweb.com

• linkedin.com/in/silanglois

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Agenda

• Cloud Opportunities and Concerns

• Cloud Hosting Models

• Cloud Services

• Licenses options

…about SharePoint!

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Opportunities and issues

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Cloud Opportunities

• Fast-track and simplify upgrade/deployment

• Move from Capex to Opex

• On-demand expertise

• Business continuity

• Increased availability

• Scalability

• Mobility

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Cloud Concerns

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Some Numbers…

Source: Osterman Research Inc 2012 and 2013

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Some Numbers…

• In 10 years…

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Hosting Models

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Definitions

• Private Cloud

• …is a form of cloud computing that is used by only one organization,

or that ensures that an organization is completely isolated from others.

• Public Cloud

• …is a style of computing where scalable and elastic IT-enabled

capabilities are provided as a service to external customers using

Internet technologies.

• Hybrid Cloud

• …refers to policy-based and coordinated service provisioning, use and

management across a mixture of internal and external cloud services.

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Definitions

• SaaS

• Software-as-a-service (SaaS) deliver a complete application over the

internet owned by the service provider to centralise ressources and

data.

• PaaS

• Platform-as-a-service (PaaS) deliver cloud-based development

environment with everything required to support the complete lifecycle

of building and delivering web-based (cloud) applications.

• IaaS

• Infrastructure-as-a-service (IaaS) deliver computing ressources

including servers, networking, storage with virtualisation technologies.

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Decision Levels

Administration model

Managed Unmanaged

Hosting models

IaaS PaaS SaaS Hybrid

SharePoint feature sets

Foundation Standard Enterprise O365 Plans More…

Business needs/Objectives

Intranet Collaboration Documentation …

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Integration with LOBCustom Development

3rd Party ToolsNO YES

OOTB Features

DedicatedSharePoint

Instance

SaaS

Specific data constraintsto respect

YESInternal IT

Infrastructure

InternalIT Staff

Local IaaSPaaS

YES NO InternalIT Staff

YES

YES

NO

NO

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Challenges: Cloud or Not to Cloud?

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Transportation Analogy

Buying a car

=

On-premise

Renting a car

=

Private Cloud

Taking the train

=

Multi-tenant Cloud

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Replication Strategy

High-level hybrid strategies Pros Cons

Completely isolated farms • Low complexity

• Low cost

• Fast deployment

• No integration

• Reduced usability for hybrid

end-users (ex: 2 credentials)

Replication of user profiles • Easy to use for end-user

• Moderate complexity

• Fast deployment

• No real added value

• Necessary evil

Replication of SharePoint

Services

• Leverage past and future

investments in Search,

Metadata, BI, Workflows and

more services on both farms

• Requires domain federation,

configurations and in most

cases, expensive 3rd party tools

(ex: AvePoint Replicator)

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Replication Strategy

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Cloud Services OversellUnder deliver

Unsatis-faction

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What is the SLA?

• Service Level Agreement on various parameters:

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What is the SLA?

• Start with what is important to you• Set min and max acceptable requirements and objectives

• Try to assign a dollar ($) value to it

SLA parameters Measures to look for

System availability % of uptime during a given period

Data security SOC 2 Type II report

Tier 3+ datacenters

Functional capabilities Complete list of available features

Complete list of supported and included services

Regulatory compliance Encryption bits, HIPAA, PCI

Response time Time before ticket taken

Average ticket close time

Other performance levels Customer Satisfaction: Net Promoter Score

RPO and RTO

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How Can I Evaluate Data Security?

Data Center Primary Site Attributes

Tier Requirements TIER I TIER II TIER III TIER IV

Number of power

delivery pathsOnly 1 Only 1

1 Active

1 Passive2 Active

Redundant components N N+1 N+12 (N+1) or

S+S

Compartmentalization No No No Yes

Concurrently

maintainableNo No Yes Yes

Fault tolerance to worst event None None None Yes

Other attributes

Power

distribution,

cooling

Raised floor, UPS,

generator

Raised floor, UPS,

generator

Raised floor, UPS,

generator

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How Can I Evaluate Data Security?

• Certification SOC II Type 2

– Security

– Accessibility

– Process Integrity

– Confidentiality

– Privacy For more

information,

download this

detail document

from KPMG.

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How Can I Evaluate a NPS?

• Net Promoter Score (NPS)

– It’s the most widely used KPI to measure customer support

satisfaction amongst cloud and hosting services providers

– It’s measured with one simple question after each ticket resolution

– How likely are you to recommend COMPANY X to a colleague or a

friend?

• <20 = HORRIBLE

• 20< X <40 = BAD

• 40< X <60 = GOOD

• >60 = EXCELLENT

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Business Continuity

• RPO et RTO

• What are your required standards?

• Establish the value for YOUR company in at least 2 scenarios before requesting prices

Weekly Backup

OK OK OK

IT Pro

Restaure

RPO

(Recovery Point Objective)

RTO

(Recovery Time

Objective)

Weekly Backup Weekly Backup

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Licenses

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Licensing Options

• On-premises– Open License, Open Value and Open Value Subscription

• Small to midsize organization: 5-250 employees

• Corporate, academic, charitable, or government organization

– Enterprise Agreement, Enterprise Agreement Subscription

• 250+ emp.

• Hosted SharePoint– Service Provider License Agreement (SPLA)

• SharePoint Online– Microsoft terms for cloud subscription P1, P2, E1, E2, E3, E4…

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License Mobility Program (LM)

• Some important details

– You must acquire and maintain Server and Client Access

Licenses (CALs)

– You must acquire and maintain Software Assurance (SA)

– If you don’t have SA, you need dedicated hardware hosting

services

– Same CALs can be used with other environments with same

users, but server licenses are TRANSFERRED so can’t be

reused

– You CAN’T mix LM and SPLA licenses for the same software

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Licensing Net Present Value 3 years

License program Scenario 1 Scenario 2 Scenario 3

SharePoint Servers 1 3 4Standard users 250 500 0Enterprise users 0 1000 2500Interest 2% 2% 2%

$-

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

NPV 1 NPV 2 NPV 3

Net

Pre

sent

Valu

e

SharePoint License Cost Analysis

Open Licenses + SA

Open Value 3yr Spread (per year)

Open Value 3yr Up-front

SPLA

SharePoint Online

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Licensing Net Present Value 5 years

License program Scenario 1 Scenario 2 Scenario 3

SharePoint Servers 1 3 4Standard users 250 500 0Enterprise users 0 1000 2500Interest 2% 2% 2%

$-

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

NPV 1 NPV 2 NPV 3

Net

Pre

sent

Valu

e

SharePoint Licenses Cost Analyses

Open Licenses + SA

Open Value 3yr Spread (per year)

Open Value 3yr Up-front

SPLA

SharePoint Online

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Conclusion

1. Know why you are going and what could stop you

from going to the cloud

2. Understand and decide the from the different hosting

models

3. Make sure you choose a partner that fit your actual

and future services and guaranties

4. Take time to do TCO including labor and licenses

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Questions?

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Thank you!… and please fill out the survey to note this session.