Outsourced Sales & Support Office: Our 9 Step Process to Mutual Success
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Outsourced Sales & Support Office Our 9 Step Process to Mutual Success
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Transcript of Outsourced Sales & Support Office: Our 9 Step Process to Mutual Success
Outsourced Sales & Support OfficeOur 9 Step Process to Mutual Success
be successful by making our clients successful
OUR GOAL IS SIMPLE…
be successful by making our clients successful
OUR GOAL IS SIMPLE…
Like our goal,
our 9 step process is simple
GETTING TO KNOW EACH OTHER
1.
In any relationship two parties need to get to know each other.
We meet with our prospective clients multiple times to see how well we get on and learn about your business.
2.SPEAKING OPENLY
Time is valuable, so we believe it is necessary to share sensitive information upfront.
Experience shows us that with a non-disclosure agreement signed open and frank conversation can take place.
DETAILS ABOVE THE DOTTED LINE
3.
• Hire a Dedicated Product Manager
• Provide Sales Training & Mentorship
• Ongoing Employee Management
• Keep Your Trade-Secrets Confidential
• Maintain Employee & Public Liability Insurance
• Comply With Employment & Business Laws
WHAT WE DO…
• Train The Product Manager
• Provide Marketing Materials & Sales Resources
• Provide Demonstration Equipment (if Appropriate)
• Update Online & Print Materials With New Office Information
WHAT YOU DO…
COST – 1. Start Up Fee
The first installment covers the following: job advertising & interviews, business name registration, setting up various systems including phone & email, trading accounts at a local bank, a CRM database and quoting system, and printing of business cards and other essential collateral.
This first installment ranges between €15-30K
COST – 2. Margin On Sales
The second part constitutes an ongoing fee or percentage of sales. The percentage is unique and based on a number of factors including your existing sales volume, number of products, payment terms, balance between direct and distributor sales (if any), and any special handling requirements.
This margin is intended to drive growth for everyone
COST – 3. Exit Fee
An exit fee based on the growth Red Box Direct has provided during our management period is calculated at the time of business transfer. We only make money if your office has grown successfully and in return ensure a smooth and transparent handover to your then wholly-owned subsidiary.
The client can exit at any time but it is not mandatory
PEN TO PAPER
4.
Following negotiations comes the signing part.
We strive to keep contracts simple and straight forward, but encourage potential clients to have things examined by their lawyer for piece of mind.
HIRING THE RIGHT PERSON
5.FACILITIES, TOOLS, & LEGAL
6.
We specialize in hiring the right people for the right product lines and we are proud to say this is one of our greatest strengths.
We believe this is one of, if not the most important tasks that will ensure success.
Alongside the hiring process, we register your business and set up all essential logistics which include banking details, shipping accounts, CRM and quotation systems, etc.
Fortunately we have this down to an art form.
TRAINING
7.
This stage is a joint effort. Sales training with Red Box Direct is followed by an intensive product and applications training by the client at their home office.
The effort put in to training your new hire is vital to achieving success.
SUPPORT & MANAGEMENT
8.
We mentor and manage your Product Manager with you. This includes continued skills training, assisting with their regional sales and marketing plan, and reviewing pipeline growth and sales achievement .
Our goal is to develop substantial business within 2-3 years.
GROWTH TO HANDOVER
9.
If a time comes where we have grown your operation to a point where you would like to take over management we initiate an exit plan. This involves a closing fee based on overall growth during the course of our agreement.
Our greatest compliment is to be successful for you.
Most importantly, if and when a client triggers a handover we ensure the process is invisible to your customers.
Consider the Red Box Direct model as a low risk - low cost way to obtain your own office presence in foreign markets.
Red Box Direct operations are located in Europe, Asia and North America.
Learn more at www.redboxdirect.com
Red Box Direct Llc396 University Ave.Westwood, MA 02090USA
Red Box Direct LtdHilton House, 3 Ardee RoadRathmines, Dublin 6Ireland
Red Box Direct Asia Ltd Unit C, 10/F, Charmhill Centre 50 Hillwood Road, TsimshatsuiKowloon, Hong Kong
Founders, Rory Geoghegan and Michiel Helmes, each have over 25 years experience in the technology sector.
Rory Geoghegan has extensive business development and sales management experience.
Michiel Helmes started his career as a Research Scientist and then progressed into commercial product development and sales.
CUSTOMERSRed Box Direct manages the local divisions for a number of clients including…
