out-of-the-box implemented · (operating systems, various applications, hardware program versions,...

out-of-the-box solutions

About the Department of Microsoft Solutions of Softline Company

certified specialists in the staff

The highest competences and statuses

projects implemented

17 Gold

7 Silver

Gold Cloud PlatformGold Cloud ProductivityGold Collaboration and ContentGold CommunicationsGold Customer Relationship ManagementGold Data AnalyticsGold DatacenterGold Devices and DeploymentGold Hosting

Microsoft PartnerGold Identity and AccessGold MessagingGold Midmarket Solution ProviderGold OEM Gold Small and Midmarket Cloud SolutionsGold Small BusinessGold Software Asset ManagementGold Volume Licensing

Silver Application DevelopmentSilver Application IntergrationSilver Application Lifecycle ManagementSilver Data PlatformSilver Intelligent SystemsSilver LearningSilver Project and Portfolio Management

+7 (495) 232-00-23 | [email protected] | http://mscenter.softlinegroup.com 1

We go with the times!

The useful information that is extracted from big data helps to anticipate future events and act properly in the ever-changing business envi-ronment. We help our clients to build a digital information environment by using Busi-ness Intelligence and analyti-cal solutions developed by Microsoft.

As IT technologies evolve, all businesses need to provide integration of information security and confidentiality tools in their processes. The experience of Mi-crosoft and Softline will help you to use new capabilities with the highest efficiency, and reduce the information security risks at the same time.

Modern world is an enormous network. We imple-ment Microsoft technologies, which help businesses of any scale to use the potential of social networks to create intellectual solutions, implement innovative technologies and maintain the highest corporate user productivity.

Enterprise mobility provides the possibility of working from any place and accessing cloud applications that provide data in real-time mode. All data are protected and hosted on devices that are chosen by corporate employees and easily administered by IT staff.

Page 7 Public cloud Page 12 Private cloud

Page 2 Infrastructure monitoring and management

Page 16 Unified communications Page 20 Portals and electronic document workflow

Page 28 Solutions for business 2 Enterprise mobility

Fields of project activities

Cloud technologies provided by Microsoft help employees to work with higher productivity and achieve greater goals. IT infrastructure flexibility and simplification powered by cloud computing are the most important tools for maintaining competitive edges of your business.

+7 (495) 232-00-23 | [email protected] | http://mscenter.softlinegroup.com2

BENEFITS FOR BUSINESS CAPABILITIES Configuration management system

Infrastructure monitoring and management As the companies grow, the number of corporate employees increases and new IT services are implemented, information system management becomes more complex than ever before. Solutions that are powered by Microsoft System Center allow to decrease the IT management complexity due to automation of administrative tasks.

OUT-OF-THE-BOX SOLUTIONS

• CentralizationofITDepartmentactivitiesforcontroloverthedeploymentandusingbusinessapplicationsandsystemsoftware,calculationofusedlicensesandmaintainingtheactualstateofproductversions

•MinimizationofthenumberofimplementedsystemsandoftheITinfrastructurecostofownership

• Providingcompliancetocorporatesoftwareand security standards

• Timelyreportingaboutusedproducts(operatingsystems,variousapplications,hardwareprogramversions,etc.)

• Supportofcross-platformapproachtoexist-ingcorporateITinfrastructure,smartphones,tabletsandmobileapplications

• Softwareinventoryandhardwareaudit

• Updatemanagementonworksta-tions

• Automationofoperatingsystemdeployment–Windows7,Win-dows8,Windows10

• Centralizedautomateddeploy-mentofadditionalsoftwareonworkstations

• Controllingthecompliancetotherequiredsystemconfigurations

• Remotesystemadministering


BENEFITS FOR BUSINESS


CAPABILITIES

CAPABILITIESBasic infrastructure monitoring system

User support system


• Flexibleenterprise-scalemonitoringanddiagnosisfunctionsthatreducethetotalcostofITinfrastructureownershipduetousingstandardizedequipment,systemconfigurationsandheteroge-neousenvironments

•Providingbusinesscriticalapplica-tionandserviceavailabilityduetothebest-of-breedfunctionalityofsystemperformancemonitoringanddiagnos-ticsfor.NETandJEEapplications

•Holisticandunifiedpresentationofthestructureofdataprocessingcenters,publicandprivateclouds

•Windows,LinuxandUnixOSmonitoring

•NetworkmonitoringviaSNMP

• IntegrationwithActiveDirectory

• Receivingnotificationsviae-mailandSMS

• Systemstateandeventreports

•MonitoringofExchange,Lync,IIS,SystemCenter,Hyper-V,DNS,AD

• Javaand.NETapplicationmonitoring

• Securityeventcollectionandcategorization

•Monitoringofthird-partyITassets

• Visualizationoncorporateportal

• Promptandtimelysupportviaself-serviceportal,inwhichtheusersreceiveaccesstoITservices,registertheirrequestsinself-ser-vicemode,andalsoreceivethecapabilitytosolvethembytheirowneffortswiththehelpofthecorporateknowledgebase

• Increasedspeedoferrorcorrectionandbugfixingduetocoverageofallcorporatebusi-nessunits,whichallowstouseMicrosoftSystemCenterServiceManagerforreceiv-ingaccesstonecessaryinformationaboutincidents,maintenancerequests,problems,changesorresources

•Optimizationofworkprocessesandaccel-eratedrequestresolutionduetotemplatesthatefficientlyguidetheactivitiesoftheITspecialistsinaccordancewiththepre-con-figuredrequestresolutionmapsanddrafts

•Self-serviceportalforusers

• Incidentmanagement

•Registrationandprocessingoftechni-calsupportincidentsandrequests

•Reportingsubsystemanddatastorage

•Userrequestandticketmanagement

•Corporateknowledgebasewithknowledgedomains

• Integratedstorageofinformationaboutconfigurationunits


SituationKAMAZGroupisthelargestautomotivemanufacturerinRussia.KAMAZranks13thamongtheworld’stopheavytruckmanu-facturers.Technicalsupportisprovidedbymorethan150ITspecialistsoftheInformationandCommunicationTechnologyCenter(ICTC),andtheyarehandlingmorethan200thousandrequestseachyear.Previously,thecompanywasusingaHelpDesksystemformakingtherequests,butitcausedanumberofproblems:itwasdifficulttoconsolidateinformationfromseveralbusinesssites,thereweretoomanydisparatemethodsofrequestcreation,applicationswerenotcategorized.Further-more,thesystemwasnotintegratedwiththeconfigurationunitbaseofSCCM,andcorporateexecutivesweredispleasedwiththeabsenceofknowledgebasesandlackedrequestexecutionreportingfunctionality.InordertooptimizetheprocessesandbringtheITservicesintocompliancewithITILmodel,theexecutivesoftheclientmadeadecisiontoreorganizetherequestprocessingproce-dures.SystemCenterServiceManager2012waschosenastheplatformforServiceDesksystem,asitallowstoimplementallITILprocessesandsuitsbestforintegrationwithSystemCenterproductfamilyinthefieldofconfigurationunitdatabases.

Solution Inthefirststage,specialistsoftheDepartmentofMicrosoftSolutionsofSoftlineanalyzedtheITinfrastructureofKAMAZ,HelpDeskandtheexistingbusinessprocesses,andelaboratedtheprojectrequirements.Thefinaldocumenttookintoaccountthedemandsofmorethan30representativesofvarioussub-divisions.Furthermore,Softlineengineerscomposedacatalogofmorethan150typesofITservicesdeliveredbytheICTC.Inthecourseoftheproject,theyalsodevelopedregulationsforincidentandservicecatalogmanagement,requesthandling,aswellasjob-specificinstructionsforvariousITemployees.

Softline has completed a project of implementation of user support system on the basis of Micro-soft System Center Service Manager 2012 in KAMAZ PTC. The solution allowed to optimize the support system and bring the IT processes of the company related to corporate employee request processing in compliance with ITIL standard.

User support system for KAMAZ PTC

“Within the framework of a new strategy aimed at im-provement of user support quality, KAMAZ is guided by ITIL recommendations, the best Russian practices, and is adapting them for corporate requirements. That is why it we decided to optimize the entire support system. The project has covered the most important processes from the IT point of view, such as incident and maintenance request man-agement. The implementation has allowed to bring the IT service management of the ICTC to a brand new level. SCSM will help us to implement such processes, as configuration unit, problem, change, release and incident management”.

Ruslan Altynov, Project Manager of the ICTC of KAMAZ JSC

Duringthedesignstage,SoftlinespecialistsdeployedServiceManager2012onsixservers.Thesolutionallowstoprocessaround5000requestspermonth.Afterwards,theyperformedintegrationofsoftwarewithSCOMmonitoringsystemsandSCCMworkstationmanagementtools,andcarriedoutallnec-essarycustomization:deployedtheservicecatalog,describedallserviceincludedinitonthecorporateportalanddevelopedallrequiredreportsanddocuments.Atthefinalstage,SoftlineconductedtrainingfortheITspecialistsoftheclientandfamil-iarizedthemwithnewregulationsandguidelines.

ResultsThecreatedsupportsystemhascoveredallsubdivisionsofKAMAZ,whichallowstoprovideaccesstonecessaryinforma-tion about incidents, maintenance requests and resources throughaunifieddashboard.ImplementationofSCSMhasallowedtoincreasethequalityofrequestprocessing.Further-more,thesolutionhassimplifiedtheprocessofmanagerialinformationprovisioningandelaborationofsuggestionsforITservicequalityimprovement.


Increasing the operational efficiency of Murmansk City Government IT DepartmentSoftline has completed the project for implementation of Microsoft System Center Operations Manager in the City Government of Murmansk. The implemented solution will help to build the IT infrastructure monitoring system and increase the operational efficiency of its IT Department.

SituationTheDepartmentofInformationandTechnicalMaintenanceandInformationSecurityoftheCityGovernmentofMurmanskimplementsaunifiedtechnologicalpolicyinthefieldofadop-tionanddevelopmentofmoderninformationtechnologiesforsupportingtheactivitiesoftheadministration.

Inordertoprovidefault-tolerantoperationoftheDepartment,itneededasolution,whichwouldallowtoperformproac-tiveinfrastructuremonitoring.Asaresultofthecompetition,Softlinewaschosenastheprojectcontractor.ThespecialistsofSoftlinehavedemonstratedprofoundtechnicalexperienceinimplementationofproactivemonitoringsolutionsandofferedthemostbeneficialtermsofcooperationtotheclient.

Solution Afterthepre-projectaudit,thespecialistsofSoftlineproposedasolutiononthebasisofMicrosoftSystemCenterOperationsManager2012R2product.Thissolutioniscapabletoprovidecomprehensiveall-roundmonitoringofallthemostimportantcomponentsofcorporateinfrastructure.

Theprojectgroupdevelopedtheconfiguration,customizedthecounterparameters,deployedSCOM,installedandconfiguredtheITsystemmonitoringpackages.Afterthoroughtesting,thesystemsweredemonstratedtotheclient.Itwasnecessarytocarryouttheprojectintheshortesttimescale,andthereforeallworkswereperformedinonemonth.

Results Asaresultofimplementation,theproceduresofITservice,applicationandservermanagementandmonitoringhavebeenstreamlined,andtheinformationaboutITinfrastructureopera-tionhasbeenconsolidated.IBMLotusNotessystemoperationmonitoringhasalsobeenincludedintothegeneralmonitoringconcept,whichhasallowedtoreceivetimelyinformationaboutbusinesscriticalapplicationoperation.

“For our institution, SCOM has become an optimal solution for the tasks of organizing the managerial activity of the City Government and preventive monitoring of IT services. The system collects information about software operation and allows us to assess its serviceability. In the nearest future we plan to reduce the time and labor costs for system support and redistribution of the resources that have become vacant to the tasks that are related to employee work automation”.

Andrey Kuzmin, Head of the Department of Information and Technical Maintenance and Information Security of the City Government of Murmansk.

Inchcape, a Russian car dealer, assesses the benefits of SCCM Softline has completed the project for pilot implementa-tion of Microsoft System Center Configuration Manager 2012 in the Central Office of Inchcape Russia.

Situation InchcapeCorporationisalargeinternationalcompany,whichspecializesinretailsalesofcars,carsparepartsandaccompa-nyingservices.InchcapehashighlydistributedstructurewithlargenumberofPCs–morethantwothousandofworksta-tionsthataremanagedmanually.Theclientneededasolution,whichwouldallowtoperformsoftwareinventory,automatesoftwaredeployment,andalsotocreatethebasicconfigura-tionparametersandtrackthem.Softline,acertifiedMicrosoftpartnerwithrichexperienceininfrastructuremanagementandmonitoring,waschosenastheprojectpartner.

Solution TheengineersoftheDepartmentofMicrosoftSolutionsofSoftlineCompanyhaveimplementedSCCM2012andcreated

imagesofWindows7andtwoapplicationpackages(MicrosoftOfficeandSAPclient)forautomatedsoftwaredeployment.Fur-thermore,theycustomizedthebasicconfigurationparameters,usingwhichtheclientcanchecktheworkstationsforcompli-ancetocorporatestandardsbythepresetparameters.

Results TestimplementationperformedbySoftlinehasprovidedtheclientwiththecapabilitytocompletelyassesstheproductfunctionalityandadoptaconsidereddecisionaboutitsdevel-opment.SCCMwillhelpInchcapetooptimizedailyactivitiesoftechnicalemployeesandincreasetheefficiencyoftheirwork.

“We understand the importance of using SCCM and have planned its development. We expect that this solution will help us to increase the efficiency and the productivity of IT Service Department as a whole”.

Yuri Yanushko, Head of Information Infrastructure Support and Development Department of Inchcape Holding


Automated IT infrastructure for Tatfondbank Softline has implemented the solution for comprehensive IT infrastructure management on basis of Microsoft System Center Configuration Manager 2012 in Tatfondbank. The automated system will help the bank to perform migration to modernized operating system with low time costs and high efficiency.

Situation OJSCJointStockInvestmentCommercialBank“Tatfondbank”isauniversalbank,whichisamemberofTOP-50banksofRussiaintermsoftheamountofassets.Morethan3000employeesworkinitsrepresentativeoffices.DuetotheconstantlygrowingnumberofITrequests,theworkloadonemployeesoftechnicalsupportdepartmentconsiderablyincreased,anditwasneces-sarytocreateaspecializedsolutionforcentralizedITinfrastruc-turemanagement.Furthermore,thebankneededtocarryoutfull-scalemigrationonWindows7.

Solution “Tatfondbank”announcedapubliccompetitionforimplemen-tationofITinfrastructuremanagementsystemonthebasisofSCCM2012.Theprojectcoveredthecorporateheadquarters,whichislocatedinKazan,aswellasregionalofficesinAlm-etyevsk,BuinskandNaberezhnieChelny.SoftlinebecamethewinnerofthetenderheldbytheBank.Itscompetitiveadvan-tageswerethehigheststatusesandcompetencesofMicrosoft,aswellasthemostfavorablecooperationconditions,asfar

aspriceandtermsweretakenintoconsideration.Withintheframeworkoftheprojectimplementation,specialistsoftheDepartmentofMicrosoftSolutionsofSoftlineCompanyhavedeployedSCCM2012on6servers(centralsite,4serversoneachsiteandadatabaseserver)andconfiguredthenecessaryrolesformaintainingstablesystemoperation.

Results Asaresultofprojectimplementation,morethan30softwarepackagesandtwooperatingsystemimageshavebeencre-ated.Besidesstandardconfigurations,Softlinespecialistshavedevelopedmanycustomizedreports.SoftlinespecialistshaveconsultedtheITpersonneloftheclientconsideringmorethan100remainingbankoffices.Theprojectimplementationhasbeencompletedearlierthantherequiredterm.

“SCCM has become an optimal solution due to the capa-bilities of controlling software utilization, software version management and broad reporting functionality. We will ac-tively develop the platform: we will integrate it with Service Desk, implement SCOM for comprehensive IT infrastructure monitoring and Network Access Protection for secure ac-cess. Furthermore, we plan to use SCCM for mobile device management”.

Konstantin Khaisanov, Director of the IT Department of OJSC ‘Tatfondbank’

Cross-platform system audit for Cond Nast RussiaThe project of SCCM implementation has provided compre-hensive approach to management of the workstations on the basis of Windows and Mac operating systems in a large publishing house.

Situation CondéNastInternationalisabranchofAdvancePublications,whichoperatesin26countriesoftheworldandpublishes121magazine,84websitesand189appsfortabletcomputers.IntheterritoryofRussia,CondéNastpublishes9illustratedmagazines(Vogue,Brides,GQandothers)withaggregatereaderaudienceofmorethan3millionpeople,7websitesanddigitalapplications.Inordertoprepareforinternationalaudit,thepublishinghouseneededtoperforminventoryofexistinghardwareandsoftware,assesswhetherthesoftwarethatisusedinthecompanycorrespondstothepurchasedlicenses,andalsotochecktheworkstationsandserversforcompliancetocorporatestandards.Thespecificfeatureoftheprojectwasthatthepartofclient’sworkstationswasrunningonWindowsoperatingsystem,andanotherpartwasbasedonMacOS.

Solution Inordertosolvethistask,thepublishinghouserequiredamoderncentralizedITinfrastructuremanagementandinvento-rysystem.ThespecialistsoftheDepartmentofMicrosoftSolu-tionsofSoftlineCompanyproposedtoimplementSCCM 2012,

whichprovidesthecapabilityofcross-platformauditandAppleMacworkstationmanagement.

Theprojectwasimplementedinonemonth.Thespecial-istsofSoftlineconductedtheanalysisofclientinfrastructureandpreparedastatementofwork.ThefirstprojectstagewasconfigurationofSCCMserverandinstallationofagentsonpilotgroupcomputers.Afterapplicationinventory,Softlineprofes-sionalscreatedworkstationimagesandsoftwaredeploymentpackagesforbothplatforms.Duringthetestingstage,noerrorsinsystemoperationwererevealed.Thefinalpartoftheprojectincludedinstallationofagentsonallworkstations.

Results Comfortableandrapidinstallationofsoftwarehasallowedtooptimizethedeploymentofapplicationsandupdatepackages.Thesystemhasalsoallowedtomanagetheprocessofprepara-tionofnewworkingplacesinautomaticmode.

“We experienced the need in a tool for centralized software management and workplace control for quite a long time. In accordance with the requirements of international audit, the company had to use centralized working place manage-ment system. The implementation of System Center has al-lowed to completely solve this task in the shortest timescale”.

Dmitry Klichugin, IT Director of Condé Nast Russia


BENEFITS FOR BUSINESS CAPABILITIESMigration of communications to the cloud


• Aready-to-useenvironmentwithsimpleinterfaceandloweducationcosts

• Integratedtoolsforcorporatecommuni-cationandcollaborationonprojectsviatheInternet

•Automateddatabackupandsoftwareupdatedelivery

•DeliveryofOffice365applicationsfromtheservertoanyPC

•Thebest-of-breeddataprotectionsys-tem

•Transferofcostsonsoftwarefromcapi-taltooperationalduetosubscription

•Guaranteedstableoperationofservicesduring99.9%oftime

•Freetechnicalsupportbyphone

•Enterprise-classe-mailandcalendars–well-knownandeasy-to-useOutlookfunctionalityisavailablenotonlyintheclassicalversion,butalsoasawebapplica-tion-OutlookWebApp

•E-mailboxeswithupto50GBperuserandattachmentsupto25MB

•Networkconferencing–organizenetworkmeetingswithhighqualityaudioandvideoandshareyourscreen

•CommunicationwithusersofSkypeforBusinesswithmessages,voicecallsandvideoconferences,aswellaspresencestatuses

•OfficeOnline–createandeditWord,OneNote,PowerPointandExcelinbrowserwindowfromanywhereyouwant

Public cloud

Office 365 combines the cloud versions of products for e-mail, communication (Exchange, Lync) and collaboration (SharePoint) with the most popular productivity suite – Office Professional Plus. Organizations receive not only complete functionality of local Office applications, but also the benefits of cloud technologies.


Chilean Electoral Agency automates query processing Softline has used SharePoint Online and Microsoft Office 365 to help the client to implement accurate monitoring of voter’s query handling on all its stages.

Situation Chileanelectoralagency(SERVEL)adoptedadecisiontoimple-mentaSharePointOnline-basedsystemaimedatautomatingtheprocessingofqueriesmadetothe2013AuditedElectoralRegisterofthePresidential,ParliamentaryandRegionalCouncilElections.Theprocessstartswhenvotershavequerieswithregardtotheirelectoraldata.Itwashandledmanuallyuntilrecently.Thisprocesswentthroughaseriesofmanualstagesbeforeadefiniteanswerwasprovided,whichmeantSERVELhadtosetanumberofcontrolmechanisms.Anassessmentwasmadeonthefeasibilityofimplementingasolutionwhichcouldautomateinformationflux.

TheElectoralAgencydecidedtoimplementtoolsforautoma-tionofinformationprocessing,providingsecurityandrole-basedaccess,digitaldocumentmanagementand,simultane-ously,forcreationofreportswhichcouldmonitorandcontroltheentireprocess.RegionalrepresentativeofficeofSoftlinewaschosenforprojectimplementation.

SharePointOnlinewaschosenastheplatformfortheproj-ect.SharePointDesigner,whichenableddevelopmentofa

sequentialworkflowandcustomizedforms.Anaccuratecontrolofquerieshasbeenattained,andspecialdashboardquerieshavebeendeveloped,whichallowstotrackeverystageoftheprocessandwhoisinchargeofit.

Solution Theprojectimplementationrequiredonlyonemonthandwasperformedwithinthepreviouslyagreedduedates.ThetoolsuccessfullyencompassedlegaldepartmentsoftheElectoralAgencyandregionalelectoralcourts.Furthermore,theRegisterandSERVELdirectorsdecidedtostartITinfrastructuremod-ernization.Inashortspanoftime,alargeproportionoftheITsystemsoftheclienthavebeenchanged,andimplementationacloudmigrationplanhasbeenstarted.Softlinehasprovidedefficienttechnicalsupportandafter-salesservices,andhasalsoorganizedtrainingsforthespecialistsoftheclient.

“Softline provided advice on implementation of a solution which allowed us to support the flow of queries made to the Electoral Register, in order to assist the efforts of SERVEL’s legal service. We had no communication issues, and any project-specific difficulties were quickly tackled by Softline”.

Arnoldo Carrillanca CIO of the Chilean Electoral Agency

KFC Venezuela reduces expenses and simplifies IT administration

Softline has helped KFC Venezuela to reduce the costs on IT and improve the quality of internal corporate communica-tions due to implementation of such Microsoft technologies, as Lync, Exchange Online and OneDrive.

Situation TheregionaldivisionofKentuckyFriedChickeninVenezuelawashavingdifficultieswithmanagingdifferentversionsofitsoperat-ingsystemsandproductivitytools,whichcausedanumberofsupportissuestothecompany,which,inturn,negativelyimpact-editsITbudget.Furthermore,thecompanysufferedfromhighcostsoftelephonecommunicationsandalsoneededacentral-izedemailsystemforprovidingunifiedcorporatecommunica-tionsbetweenemployees.Finally,thecorporatedatawerestoredonfileserverswithveryexpensivemaintenancecosts.SoftlinehasbeenchosenbyKFCastheprojectimplementationpartner.

Solution Themostimportantcomponentofthesolutionthatwaspro-posedbySoftlineVenezuelawastheimplementationofMicro-softOffice365productivitysuite,whichhashelpedtoimprovecommunicationsthroughLync,andthereforetooptimizecostsanddatastoragereliabilitywithOneDrive.Furthermore,KFCVenezuelawasabletoensurethecontinuityofitse-mailservicebymovingittothecloudpoweredbyMicrosoftExchangeOn-line.AllthesenewsystemsandsolutionshavehelpedtoreducethesystemadministrationcostsoftheITDepartment.

Inthenearestfuture,thecompanyplanstouseWindowsAzuretomovesomeservicesfromitscurrentdataprocessingcenter,thusloweringthefinancialburdenthatinfrastructureplacesonthecorporation.WindowsAzureprovidesstabilityandsecurityviathegeoredundancyofferedbyMicrosoftthroughitsdataprocessingcentersworldwide.

“Softline provided us consulting on conclusion of a mul-tinational Microsoft agreement in order to attain platform standardization, cost reduction and a more simplified admin-istration of over 80 servers with Windows Server 2012 and in order to make the Dynamics platform grow and assist our over 1500 users with Office Professional and Office 365. All of the above has made a great positive impact on the group’s technical and financial administration in Latin America”.

Jaime Rodriguez, Technology manager, KFC Venezuela


Situation Withover145yearsofhistory,HospitalAlemánisoneofthelongest-runninghealthcareinstitutionsinArgentina.Itcovers55medicalspecialtiesandserves60,000patientseverymonth.TheemailplatformLotusNotesnolongermettheorganiza-tion’sneeds.Theadministrationofthisenvironmentrequiredgreateffortsofthesystemsdepartment.LotusNoteswasnotenoughtomeetusers’needs,withlimitedserviceavailabilityandcapacity.ThesetwofactorscausedthecompanytodecidetomodernizeitsITinfrastructureandmigrateitse-mailtothecloud.Aftercomparisonwithanalogues,HospitalAlemándecidedtochooseOffice365andExchangeOnline.CompleteintegrationofthissolutionwithADandWindowsServersimpli-fiesadministration,anditsfunctionalityincreasestheproduc-tivityofemployeesandprovidesnewcollaborationcapabilities.

Solution HospitalAlemánhasmigratedallLotusNotes-basede-mailaccountstoExchangeOnline/OutlookaccountsusingOffice365.Thisprojecthasbeenmetwithgreatapprovalbythestaffofthemedicalinstitution,astheywereusedtoworkingonOf-ficeontheirpersonalcomputersandmobiledevices,andthisintegrationhasmadetheireverydayworkconsiderablyeasier.Duringtheimplementation,useraccountswerelinkedwithActiveDirectory,whichhasallowedtogreatlysimplifyitsad-ministration,asalltheissuesofmaintainingsystemoperationanddeliveringregularupdatesarenowresolvedbyMicrosoft.

TheEnterpriseAgreementwithOffice365licensesE1andE3wasmanagedbytherepresentativeofficeofSoftlineinArgen-tina.SoftlineprovidedadviceofitsPre-SalesarchitectureteamontheassessmentanddefinitionofthekindoflicensingwhichfitsbestforHospitalAlemán.ThechosenserviceprogramsincludedcommunicationtoolssuchasLyncandSkype,anin-

ternalsocialnetwork,thechanceofusingdesktopOfficeatalltimeswiththelatestversionsavailable,automaticallyupdatedevenonmultipledevices,aswellassomeBIfeatures.

Results UsingOutlookonthedesktop,inthecloudandonmobilede-vices(includingcellphones)leveragestheorganization’scom-municationpolicyandfavorstheflowofnewsandinformationand,ultimately,operationalagility.ExchangeOnlineprovidestheadministrative,executiveandmedicalpersonnelwiththechancetohavealargemailboxsize(50GB).Before,physicianscouldnotseetheirinstitutionalemail,becauseitrequiredadif-ferentpasswordforwebaccessandwasoutofsynconmobiledevices.Nowtheycankeepitintegratedwiththeemailac-countssynchronizedontheircellphonesandtabletPCs,whichentices them to be more and better informed.

Thespecialistsoftheclient’sITDepartmentnotedthattheynolongerreceivecomplaintsaboutspamorvirusissues.Applica-tionintegrationsimplifieseverydayworkandthisallowsallcorporateemployeestorespondfaster,whichisofgreatimpor-tanceinanindustrysuchashealthcare,withpatientsrequiringimmediateanswers.HospitalAlemánhasreceivedastableplatform,whichguaranteesoperationalcontinuity.

“By implementing Office 365 and migrating email accounts to Exchange Online, users are more satisfied and this has significantly improved the way we work in the Systems Department. In a nutshell, the implementation has brought benefits to the entire organization. We have estimated a productivity improvement by 20%”.

Diego Waksman Hospital Alemán CIO

E-mail modernization for a medical institution in Argentina Migration of corporate e-mail service from Lotus Notes to Microsoft Office 365 and Exchange Online accompanied by integration with Active Directory catalog services has allowed to increase the productivity of Hospital Alemán employees by 20%.


Tracker GPS improves IT infrastructure and ensures business agility

Migration of e-mail solution to the cloud for Argentinian financial company

Greater flexibility of corporate productivity tools allowed Tracker GPS to achieve faster scaling in accordance with the growing business requirements.

Situation TrackerGPSoffersreal-timetrackingandvisualizationservicesforcorporatevehicles,cargo,stafforassets,providingatrack-inghistorythroughitswebandmobileplatform.TheseservicesrunonMicrosoft-basedinfrastructure,hostedinadataprocess-ingcenteroperatedanddevelopedbytheForesightGPSteamwhichintegratesaseriesofsystemsprovidingclientswithwebservicesandanumberofaddedvaluefeaturessuchasemailorSMSnotifications.

Duetocomplytothegrowingbusinessrequirements,theorganizationneededtoperformbusiness-driveninfrastructuralscalingtoensuresuchevolution,systemstability,highservicesavailability,networkloadbalancing,maintenanceandsupport.Additionally,theclientneededadvancedcollaborationande-mailtoolswereneeded.

Solution Totacklethisproblem,theclientstartedajointprojectincooperationwithSoftline,itstrustedpartnerinthefieldofinformationtechnologies.SoftlinesupportedTrackerGPSin

The migration project that was performed by Softline Ar-gentina has allowed to increase the reliability and security of the corporate e-mail service, and also to increase cost of ownership in FC recovery company.

Situation FCRecoveryisaloanmanagementandadministrationcom-pany,whichoperatesinBrazilandArgentina,focusedonloansfrombanks,financialinstitutions,retailoutletsandpublicserviceproviders,amongothers.Duetothecompany’sgrowth,theSystemsDepartmentbegantoseeaneedforchangeswhichallowedthecompanytoreducedirectcostsandhaveasolutionwhichensuredthecontinuityofbusinessincaseofanyunforeseenevents,whilereducingtheworkloadrelatedtobackupcopiesoftheinformationcontainedinExchange’sdatabase,whichhadbeensignificantlyincreasingduetothecompany’sintensiveuseofemailinitsday-to-daybusiness.

Solution Solvingtheproblemofprovidinge-mailreliabilityandsecurityinthetraditionalway,bypurchasingmoreequipmentandincreasingthestaffinchargeofthesetasks,provedaheavyburdenonthecompanyintermsofcosts.Thecloudcameastheidealsolution,apartfromgivingendusersthechanceofaccessingtheiremailaccountsonmultipledevicesinareliablefashion.Afterthoroughanalysis,FCRecoverymadeaconclu-sionthatthetotalcostofownershipforOffice365initsenvi-ronmentwillbelessthantheTCOofothersolutions.Therefore,

theprocessofinfrastructuremigrationtoMicrosoftAzure,thusallowingforanincreaseininfrastructurecapacity,greaterflexibility,scalability,andcostsavingsinlicensingandrelatedhardware.ThissolutionwasimplementedincombinationwithMicrosoftOffice365

Results TheimplementationofthisprojectandtheassistanceofSoftlineenabledTrackerGPStoofferallemployeesthelatestversionofallproductivityapplications,tohavearobustemailsolutionwithExchangeOnlineandthereforeachievegreaterflexibility.Finally,theprojectincludedimplementationofSharePointfortheclient’sdocumentmanagement.BoththesesolutionsarealsousedtoprovideservicestothesubsidiarycompaniesinVenezuelaandColombia.

“Using the combination of Office 365 and Windows Azure allowed us to standardize our infrastructural platform and ensure greater business flexibility and agility. Consulting and assistance that were provided by Softline Company have played the most important role in choosing the solution, which could best meet our needs”.

Ricardo Zerpa Carrillo, Platform manager of Tracker GPS Company

itwasdecidedtoimplementOffice365andExchangeOnline.

ThepartnerofFCRecoveryinthisprojectwasSoftline.Itworkedwiththeclientsincethebeginningoftheproject,notonlyatthepresalesstagebutalsointheimplementation,dur-ingwhichitprovideditsexpertadvice.FCRecoverypurchased270ExchangeOnlinelicenses,whichcoveredallcorporateneedsrelatedtosharedcalendars,schedulesande-mail.Thissolutionalsoallowedtheclienttoimproveavailabilityandtheongoingupdateofanti-spamandanti-malwarefilters,ataminimummonthlycost.

Results Theclienthasoptimizedresourceutilization,acceleratedthecreationofbackupcopiesandmessagerecovery.Additionally,FCRecoverywasabletoraisesecuritylevels,whichisamatterofutmostimportancetoitsbusinessgiventhesensitivityofthedataitdealswith.Greatercollaborationandloweroperationalcostsarefurtherbenefitsoftheprojectimplementation.

“Email is key to enable collaborative work, and security, in our case, is essential, as we are constantly sharing informa-tion by email both among us and with our end clients. The solution has provided great communication efficiency and low TCO, and, as a result, it has completely satisfied our requirements”.

Pablo Castellano, Systems Manager of FC Recovery


Private cloud

Softline implements infrastructural solutions on the basis of Microsoft System Center and Microsoft Windows Server, which help to build a flexible and dynamic private cloud. These technologies help to reduce costs and simplify support and maintenance due to consolidation of systems and implementation of automated tools for infrastructure and identity management.



CAPABILITIES

CAPABILITIES

Private cloud creation

Centralized identity management


• IncreasedflexibilityandagilityofcorporateITinfrastructure

•Reducedamountofinterruptionsinusers’workandimprovedcorporatemobility

•Datastorageandprocessingsecurity

•GrowingqualityofITservice

•GuaranteedavailabilityofITresourcesundermaximumworkloads

• Increasingthedatacenterutilizationratio

•Decreasedtimeonnewapplicationandserviceimplementation

•ReductionofITcosts,preventionofstaffandsalaryfundexpansion

ImplementationofidentificationdatamanagementsystemonthebasisofMicrosoftForefrontIdentityManagerhelpstoautomatetheaccessrightandidentitymanagementprocessesandminimizetheerrorsthatarerelatedtohumanfactor.MicrosoftForefrontIden-tityManagerisanefficiententerprise-levelsolutionforreductionofup-frontandoperationalcoststhatarerelatedtoidentificationinformationmanage-mentandaccesscontrolinheteroge-neousenvironments.

• Fault-tolerantplatformforvirtualiza-tionofITservicesandapplications

•Automatedmanagementofnewserverdeploymentandworkloadbalancingsystem

•Developmentofreportsonutilizationofplatformcapacities

•Webportalforenterpriseprivatecloudmanagementandprovision-ingofnewinformationsystemsondemand

•AutomationofnewuseraccountcreationbasedonthedatareceivedfromtheHRmanagementsystem

•Automationofuserdatainputtoapplica-tionsandcatalogservices

•Maintainingtheactualstateofthefieldsofuseraccountsinvarioussystems

•Controloveruseraccesspermissionstoapplicationsandcataloguesfortheinfor-mationsecuritydepartment

•Requestofaccessrightsinbusinessap-plicationsinself-servicemode,automatedaccessrightapprovalandgranting

•Automatedpasswordresetinthecatalogservicebytheuserwithouttechnicalsup-portserviceengagement


Modernization of IT infrastructure in Belarus State Economic University Softline has participated in implementation of a new ap-proach to the education process in BSEU and created a reliable technical foundation for implementation of new technologies. The new infrastructure has allowed the client to implement an efficient unified communication system.

Situation BelarusStateEconomicUniversityisoneofthelargesthighereducationinstitutionsofBelarusinthefieldofpreparingspecialistsinvariousdirectionsofeconomyandmanagement.Theuniversityneededtechnicalsupportofsoftwarepartofbusinesscriticalservices.Forthispurpose,itorganizedatenderandselectedtheproposalfromSoftline.FollowingtheresultsofITaudit,SoftlinespecialistsadvisedtheexecutivesoftheUniversitytoperformmodernizationofserverinfrastructure.

TheexistingITinfrastructurewasunabletoefficientlysolvetheexistingandscheduledtasksofthehighereducationinstitution.InordertomodernizetheITinfrastructure,Belarus

StateEconomicUniversitypurchasednewserversandSoftlinespecialistsbuiltafault-tolerantcluster.SpecialistsofSoftlinehavebuiltareliableandfault-tolerantvirtualizationsystemonthebasisofWindowsServer2012R2.MicrosoftFailoverClustertechnologyallowedthemtocreateahigh-availabilityclusterthatprovidesconstantoperationofbusinesscriticalapplica-tions.Aftermigrationofvirtualmachinesintheclusterandworkloadbalancing,thespecialistsofSoftlinetestedserviceavailabilityandatfirstmigratedthevirtualmachinestothereservedatastoragesystem,andthentothemainone.Atthesametime,theyimplementedanewunifiedcommunicationsystemonthebasisofMicrosoftLyncServer2013.

Results TheUniversityhasreceivedapowerfulandreliableserversystem.Fault-tolerantcluster-basedsystemguaranteeshighavailability,performanceandscalabilityofservers,aswellasuninterruptedoperationofbusinesscriticalapplications.

ImplementationofLyncServer2013allowstheuniversitytoconductandrecordaudio-andvideoconferencesinHDqualitywithaccesstothemfromtheInternet.Thecreatedinfrastruc-turewillbecomeafoundationforimplementationofahigh-qualitydistanteducationsystemintheUniversity.

“In order to modernize our IT infrastructure within the frame-work of the BSEU IT development strategy, the specialists of Softline have implemented a fault-tolerant server system on the basis of Dell VRTX and created a virtualization system running on Windows Server 2012 R2. The implemented solu-tion is very efficient, has optimal price-to-quality ratio and broad scalability capabilities”.

Gennadiy Pisarik, Head of IT Center of BSEU

IT infrastructure optimization for the Russian Academy of Medical Sciences The project included all-round IT environment analysis, elimination of system operation errors, virtualization and migration of e-mail to Microsoft platform.

RussianAcademyofMedicalSciences(RAMS)isoneofspecial-izedacademiesofsciencesofRussia.Withintheframeworkofgovernmentalcontract,SoftlineperformedtechnicalsupportandconsultingofRAMS.Aftertheaudit,thespecialistsofSoftlinehaverevealedanumberofproblems:errorsinnetworkcommunications,workofITservicesanddomaincontrollers,lowreliabilityofITsystems,aswellasnon-complianceofexist-inge-mailservicetoinformationsecurityrequirements.

Tosolvetheseproblems,Softlineengineershelpedtheclienttoorganizelocalareanetworkoperation.Toprovideoptimalphysicalserverworkload,itwasrecommendedtovirtualizetheservicesofRAMSandtodeployacorporatee-mailserverofthebasisofMicrosofttechnologies.SoftlinespecialistsreorganizedandmodernizedADto2012version,deployedaclusterandanewdomaincontrolleronthebasisofWindowsServer2012.Thenfileande-maildomaincontrollersweremigratedtoavir-tualenvironment,andMicrosoftSCVMMwasinstalledfortheir

management.Afterthis,SoftlinespecialistsdeployedMicrosoftExchangeServerandmigratede-mailfromMailDaemon.

TheprojecthashelpedtheAcademytoeliminatetherisksrelatedtoincorrectoperationofITservices.E-mailsolutiononthebasisofExchangeServerwasanefficientadditiontothesingle-platformITenvironmentofRAMS.ITinfrastructuremod-ernizationallowedtoincreasethecommunicationefficiencyandthequalityofworktimeplanning,AcademyemployeeshavereceivedthecapabilitytoworkviaOutlookWebAccess.

“Virtualization has helped our Academy to optimize its IT infrastructure: the existing equipment is now used more effi-ciently, created server images allow to deploy new machines without purchasing additional equipment and violating the requirements of information security. All these measures have considerably reduced the expenditures on IT support”.

Sergei Pozolotin, Leading specialist of the Information Resource Division of the Department of Information Technologies and Public Relations of RAMS


Situation DamateGroupisalargeRussianagriculturalholding.Thecom-panyincludesturkeyproductionfacilitiesinPenzaoblast,andthelargestmilkprocessingplantinVolgaregion.In2014,theITdepartmentofthecompanyfacedthetaskofconsolidating9geographicallydistributedworksitesofDamatetoaunifiedcorporatenetwork.Itwasnecessarytobuildadatacenter,implementaprivatecloud,createaunifieddomainforallusersanddeployanenterprise-levele-mailservice.

Atthebeginning,eachworksitehaditsownITsystems,servicesandservers,anditsownITstaff.Therewerealsosomepeculiari-tiesinconfigurationsandvariousrulesofemployee’swork.Duetothesereasons,resolutionoftechnicalproblemsandmainte-nanceofuninterruptedoperationrequiredalotoftime.

Solution DamateCompanyGroupchoseSoftlineCompany,whichhasallnecessarycompetencesandextensiveexperienceinthefieldofpubliccloudcreation,asthesystemintegratorfortheproject.Usingavirtualizationplatformandmanagementtoolswasrecognizedasthemostoptimalsolution,asfarascostandefficiencyweretakenintoconsideration.

Softlinespecialistsselectedtheequipmentthatmettheclientrequirementsintermsofsecurityandperformance:aserverclusterHPProLiantDL380pGen8.Oneachof9sites,thespe-cialistsoftheDepartmentofMicrosoftSolutionshaveconnect-edphysicalserversanddeployedclustersof8virtualserversonthebasisofWindowsServer2012.Alloftheaboveprovideddistributionofservices,andincaseofcommunicationchannelfailure,eachsitecanoperateinautonomousmode.

Softlineengineersconfiguredanumberofimportantservicesandcomponents:ADcatalogservice,corporatee-mailonthebasisofExchangeServer2013,RDSroleforremoteaccesstodesktops.DatabaseserverwascreatedusingtheMicrosoftSQLServerDBMS.Thearchitectureofthesolutionimpliesthateachworksitehasanindependentdomaincontrollerthatservesit,andifthiscontrollergoesoffline,theworksiteaddressesthedataprocessingcenterinMoscow.Therefore,itbecomespossibletoreducetheriskofdowntimeincriticalapplicationoperationtothemaximumextent.

Results Asaresultoftheproject,DamatehasbecomeoneofthefirstRussianagriculturalcompaniestobenefitfromstate-of-the-artITinfrastructure,highinformationsecurityandITservicetransparency.ThespecialistsofSoftlinehavecreatedanewITlandscapefortheclient,consolidatedthedisparatesitesintoasingledomainonthebasisofActiveDirectory,migratedusersandservices,anddeployednewusefulservices,suchasExchangeandDirectAccess.Forallcorporateemployees,themigrationwassmoothandremainedalmostunnoticed,andthedeployedservicesconsiderablysavetheirtime.

“For us, Softline has become a trusted and reliable partner that has provided high-quality support and proved that in agriculture IT technologies can bring not less competitive advantages than in telecommunication or in retail. Due to experience of Softline, we have implemented this solution in scheduled terms and avoided unplanned budget growth.”

Andrey Borozdin, CIO of Damate Management Company

Private cloud for a large agricultural company

Softline has implemented a project for building a private cloud on the basis of Microsoft platform in Damate group of companies. As a result, the client has deployed an in-house corporate network and moved to an enterprise-level e-mail service. Its employees have received the capability of efficiently working from wherever they want.


Comprehensive IT project for Nizhny Novgorod Standardization Center

Connection of furniture retailer to intranet with DirectAccess

As a result of the project, the client has received a state-of-the-art unified communication platform on the basis of Microsoft Lync Server 2013, utilization of which reduces the expenditures on business trips, improves the quality of communications and saves the working time of employees.

StandardizationandMetrologyCenterofNizhnyNovgorodper-formsmetrologicalmeasurementsandtestingforcompaniesinvariousindustries.ThecentralofficeoftheenterpriseisbasedinNizhnyNovgorod,anditsbranchesarelocatedinArzamasandDzerjinsk.Theheadsoftheofficesofthesecitiesspentalotoftimeandmoneyonbusinesstrips,becausetheyneededtovisittheheadquarterseveryweekinordertoparticipateinmeetings.Itbecameobviousthatitwasnecessarytomodern-izethecorporatecommunicationsystemandimplementasecureaudio-andvideoconferencingservice.

Softline has connected all offices of Mnogo Mebeli to the main corporate network by using the DirectAccess technol-ogy, providing a simple and convenient connection, corpo-rate resource transparency, traffic control and monitoring.

MnogoMebeliisoneofthelargestcompaniesontheRussianfurnitureretailmarket.Thecompanyhasmanyrepresentativeofficesandpointsofsaleandneededtoprovidetransparentcli-entworkstation,ActiveDirectoryandSystemCenterConfigura-tionManagerfunctionality.Duetoanumberofreasons,classicVPNwasunabletomeettheclientrequirements:employeeshadtoconnecttovirtualprivatenetworkinseveralstages,waitforauthenticationcompletion,re-establishtheconnectionincaseoferrors.Inordertoprovideuninterruptedandconve-nientaccessofremoteuserstocorporatenetwork,theclient

Asaresultofthecompetition,Softlinewaschosenastheproj-ectperformer.InthecourseofdatacentercreationinNizhnyNovgorod,thespecialistsofSoftlinedeliverednewequipment:servers,datastoragesystems,aswitchandavoicegateway.AllITservicesthathadbeenearlierimplementedonhardwareservers,weremovedtothevirtualenvironment.Inthecourseoftheproject,ADwasupdatedto2012version.Afterdeploy-ment,LyncwasintegratedwithexistingPBXandSkype.

Theresultoftheprojectwasdeploymentofastate-of-the-artunifiedcommunicationplatform,usingwhichreducestheexpendituresonbusinesstripsandintercitycommunications,and,besidesthat,savesthetimeofcorporateemployees.DuetomigrationofITservicesinvirtualenvironmentandnewequipment,thefaulttoleranceandtheperformanceoftheinfrastructureofStandardizationCenterhasbeenincreased.

addressedSoftlineCompany,withwhichitearliercooperatedtoconcludeMicrosoftEnterpriseAgreement.

SoftlinespecialistsproposedtousethefunctionalityintegratedintoWindowsServer2012OS–DirectAccess.ThisfunctionallowstoovercomethelimitationsthatarecausedbyusingVPNduetoautomatedestablishmentofbilateralconnectionbetweentheworkstationandthecorporatenetwork.Thetech-nologyallowstoautomaticallyconnecttoDirectAccessandtocomplytotherequirementsofallcorporategrouppolicies.

DuetoconfigurationofDirectAccess,thecompanyhasreceivednotonlyflexibleremotepointofsalemanagement,secureandtransparentutilizationofcorporateresources,butalsointernettrafficcontrolandmonitoring.

Development of IT infrastructure model for OPM BankSoftline company has optimized the IT infrastructure of OPM Bank. The implementation of this project has helped the client to simplify the IT model and avoid the risks of important service downtime.

LLCCommercialBankOPMBankisaplayerontheRussiansecuritiesmarketsince1994.In2013,theclientfacedthetaskofmodernizationofITinfrastructureandincreasingthefaulttoleranceofe-mailserver.TheITspecialistsoftheclientwereconsideringthevariantofdeploymentofanindependentfor-estofcatalogserviceandcreationofseparatedomain.

Theprojectseemedtobeverylaborconsuming,andinordertomaketherightdecisiononITinfrastructuredevelopment,OPMBankconcludedacontractwithSoftline,whichhasconsider-ableexperienceofcreationofinfrastructuralsolutionsonthebasisofMicrosoftplatform.Inordertochoosethemigrationmodel,thespecialistsofSoftlineCompanyperformedanaudit

ofADserviceusedintheBank.Theanalysishasshownthattheapproachoftheclientboretherisksofdowntimeduringmigra-tionandproblemswiththeirfuturemaintenance.ThatiswhySoftlineengineersperformede-mailmigrationtoExchangeServer2010,increasedthesizeofmailboxesfrom50MBto4GB,andalsoupdatedADtoversion2012,whichallowedtoadministeralltheaspectsofPCconfiguration.E-mailserverupdateallowedtoorganizethemessageinterchangepolicyinOPMBank,increasethefaulttoleranceandreducetheITTCO.

“Softline specialists have offered an optimal domain chart: single forest – single domain. This has not only simplified the IT infrastructure and its administration, but also allowed to decrease the cost of the project itself by 1.5 times”.

Roman Paramonov, Head of Network Technology and Security Directorate of OPM Bank.


Unified communications

Development of unified corporate communications on Microsoft Lync and Exchange platforms allows users to choose an optimal variant of communications to exchange letters and messages, to make phone calls or to organize conferences. The implementation of this solution helps to unify disparate IT infrastructure of representative offices and affiliates and to cut costs of internal and external corporate communications.



CAPABILITIES

CAPABILITIESUnified communication system

Migration to a new e-mail system


“UnifiedCommunicationssystemonthebasisofMicrosoftSkypeforBusiness”platformenablesthecompanyemploy-eestoexchangeinstantmessages,toorganizevoicecommunication,toholdaudio-andvideo-conferenceswithinthecompanyaswellasbeyonditslimits.Thesystemprovidesadvancedfunctionalityforcorporateemployeecollaborationus-ingthefileinterchangeandapplicationpartitioningtechnologies.

• Instantmessaging,textconferencing

•Organizationofaudio-andvideoconfer-ences

•Filetransfer

•Collaborationfunctionality,suchaswhiteboard,presentationviewing,vot-ing

•Accesstothesystembeyondtheorgani-zationperimeter,includingaccessfrommobiledevices

• IntegrationwithSkype

•Correspondencearchivingandgenerat-ingreports

•Phonecallstopublicdomainnetworknumbers

MigrationtoExchangesystemisenabledbyadditionalprogramproductsofDellSoftware.ThisvariantoffersbasingthenewITinfrastructureonthebasisofMicrosoftExchangeintheexistingforestofActiveDirectoryandmigrationofcorporatemailboxestonewservers.

•SynchronizationofActiveDirectoryad-dressbookonExchangeplatformforthenewandtheprevioussystems

•Simplificationofmailboxmigrationmeth-ods(throughaconsole)

•AutomatedconfigurationofOutlookus-ers’profiles


Modernization of communications system of the Arctic University (NARFU)

Implementation of Lync 2013 in Volga Distribution Grid Company

As a result of the project implementation in four NARFU branches, Lync Server 2013 integrated with telephone com-munications systems have been deployed and the service of electronic documents workflow has been customized.

Situation TheNorthern(Arctic)FederalUniversity(NARFU)inthenameofM.V.LomonosovisthelargestuniversityintheNorth-WestofRussia.In2011-2013,twocollegesandthreeinstitutesbe-cameaffiliatedtoNARFU.Asaresult,theITDepartmentoftheUniversityfacedthetasktoorganizethesystemofcommunica-tionsbetweenthenewaffiliates.Inordertoincreasereliability,operationalpromptnessandavailabilityofITsystems,itwasnecessarytoimplementauniqueMicrosoftLyncServer2013platforminallbuildingsthatwereusedforeducationalactivi-ties.Inaddition,theUniversityplannedtoreplaceobsoleteanaloguetelephonesbythemodernserviceofsendingandreceptionoffaxes.

Fault-tolerant platform of unified communications on Lync Server 2013 has enabled efficient communications between 3000 employees of 8 electrical distribution networks.

Situation PJSCInterregionalDistributionGridCompanyofCentreandVolgaRegion(VolgaIDGC)isthelargestpowerdistributiongridcompanythatrendersservicesintheterritoryofsevenregionsoftheVolgaarea.TheITDepartmentofVolgaIDGCwasassignedthetasktoenableefficientcommunicationbetweentheemployeesofthecentralofficeandthoseofotherpowerdistributionnetworks.

Solution In2012SoftlinecompletedthepilotprojectonMicrosoftLyncServer2010implementationattheVolgaIDGCcentralofficeinSaratov.Havinghighlyappreciatedtheefficientanduser-friendlyunifiedcommunicationssystem,thecompanytopmanagementadoptedadecisiontostartaprojectonscalingupthesystemtotheentirecompanyandtoitsaffiliateinSaratov.Bythismoment,anewversion,MicrosoftLync2013,appeared.

Solution SoftlinedesignedthearchitectureofnewcommunicationsplatformanddeployedLyncServer2013.Particularattentionwasgiventoprovidinghighavailability.Forthispurpose,apoolofLyncServer2013Enterpriseserversconsistingof3nodeswasdeployedatthecentralUniversityand2poolsofLyncServer2013Standardplatformsweredeployedineachaffiliate.Audiogatewaysallowedorganizingphonecommunicationsbydigitaldatatransmissionaswellasthroughvirtualchannels.

Afterwards,SoftlineengineersintegratedLyncwithprivatebranchexchange,configuredexternalaccessandaccessfrommobiledevices.ThesolutionwasscaledtoallthebranchesofNARFU.Atthefinalstage,Softlineimplementedtheserviceoffaxsendingandreception.

Results Asaresult,alltheNARFUaffiliateshavebeenconsolidatedintoaunifiedcommunicationssystem.ConnectionofsubscribersfromlocalofficestoLyncwillallowtoreduceexpendituresoncommunications.Around3thousandemployeesarecon-nectedtothesystemnow,butthesystemcansupportupto20thousandsubscribersinthecentralofficeandupto5thousandsubscribersintheaffiliates.Thesystemhasgreatscalabilityandinfuturetheclientwillbeabletotransformitintoaplatformforteachingstudentswithoutadditionalexpenses.

“Lync 2013 completely satisfies all our requirements. We hope that the implemented solution will contribute to increase of employee productivity, to reduction of costs on support of the disparate University communications and will make the IT infrastructure easier to administer”.

Artem Glekel, Head of ICT Directorate, NARFU

TheclienthasentrustedthisprojecttoSoftlineduetolong-termexperienceofcooperationinsoftwarelicensingandsuccessfulimplementationofthepilotproject.IntheprocessofworkontheprojectSoftlinespecialistshavedesignedtheITarchitectureandhavedeployedLync2013platforminthecentraloffice.Afterthat,theyperformedmigra-tionofusersfromtheoldversiontothenewone.Furthermore,inordertoprovideadditionalfault-toleranceofthesystem,LyncserverwascustomizedinSamara.Forexternalaccess,Softlinespecialistsdeployedaspecialserver,towhichtheymigratedexternalusersandusers’SIPaddresses.

Results Asaresultoftheproject,VolgaIDGCemployeeshavereceivedthepossibilityofinstantmessagingandconferencingwiththecolleaguesworkingoutofoffice.Inaddition,integrationwithprivatebranchexchangehasbeenconfiguredinSaratov.ItallowsemployeestotakepartinLyncconferencesusingstationarytelephones.Astheresultofworkperformed,theclienthasobtainedastate-of-artplatformforunifiedcommunicationsofmorethan3thousandemployees.


Situation OJSCKazanHelicopterPlant(KHP)manufacturesstate-of-the-artcivilandmilitaryhelicoptersthatareexploitedinmorethan100countriesoftheworld.Foralongperiodoftime,thePlantusedforcommunicationsthee-mailserverMDaemonandJab-berchat,whichcausednumerousproblemsandobjections:theproductswereobsoleteandtheirlimitedfunctionalitydidnotcorrespondtothecorporatestatus.Eventually,theclientad-optedadecisiontodevelopanewcommunicationsplatform.

AsthePlantisamilitaryenterprise,theissuesofinformationsecurityareofuttermostpriorityforit.Therefore,therequire-mentstosecurityofthenewsystemwereveryhigh.Inordertomodernizethecommunicationsystem,theITspecialistsofthePlantproposedtotheplantseniorofficialstoconsiderthepos-sibilityofmigrationtoExchangeandLyncplatforms.

Solution ThemostimportantcapabilitiesofExchangeandLyncfortheclientwerecalendarplanningandorganizingaudio-andvideoconferences.Afterverifyingthattheinformationsecuritylevelwiththesetechnologiesmeetsitsexpectations,thePlantde-claredatenderforthesystemimplementation.ThetenderhasbeenwonbySoftlineCompany,whichpossessesthehighestMicrosoftpartnerstatusesandrichexperienceinthisdomain.

ThespecialistsoftheDepartmentofMicrosoftSolutionsofSoftlineCompanybeganbydevelopinginstructionsforcorpo-rateusersandtutorialvideosgivinganideaofExchangeandLyncinterface.Afterdeploymentofthesystem,Softlineengi-neerslauncheditintestmodeforamonth.Duringthisperiod,bothsystemswerebeingused.

Whentheemployeeshadgotaccustomedtothenewsystem,migrationtoitwasperformed.AfterthatSoftlinespecialistscre-atedasystemofunifiedcommunicationsbasedonLyncserverplatformandintegrateditwithExchangesystem.Thesolutionallowstobrowseinformationaboutthepresenceofemployees,storecorrespondencehistoryandthefilesthatweresentbyLyncdirectlyinOutlook.

Results TheemployeesofthePlanthaveobtainednewtoolsforef-ficientwork:calendarplanning,globaladdressbook,notes,conferenceplanning,accessfrommobiledevices.Allthedataarenowstoredontheserver,sotheinformationisnotlostincaseofworkstationfailure.

Afterthesystemdeployment,themajorityofusershasabandonedusingstationaryphonesandpreferredthesystemforinternalinteraction.FormerlytheemployeesofthePlantwerecompelledtohavemeetingsinpersonconcerninganyproblem;ittookmanyworkinghoursanditwasnotconvenientwhenthereweremanyparticipants.ThePlantemployeesuseconferencinginLyncsystemandspendtheirworkinghoursmoreefficientlynow.

“The communication system based on Exchange Server and Lync Server platforms provided the employees of the Plant with an integrated and user-friendly communication plat-form. I am sure that calendars, meetings planning and mo-bile access will help to raise the productivity and efficiency of the plant employees’ interaction to a brand new level”.

Andrey Lysov, head of IT Department, OJSC “Kazan Helicopter Plant”

Kazan Helicopter Plant migrates to Microsoft unified communications Softline has completed the project of development of Unified Communication platform on the basis of Microsoft Exchange Server and Lync Server for Kazan Helicopter Plant. The client has received new tools for efficient work: planning calendars, global address book, conferences planning, mobile ac-cess. The employees have highly appreciated the user-friendliness of communications by chat, video and voice messaging.


Migration of InterLabService e-mail system

E-mail system modernization for Zapolyarny district Administration

Migration of GM AVTOVAZ corporate e-mail system to Microsoft Exchange platform

As a result of migration to Microsoft Exchange Server 2013 platform, the client has received an easy-to-administer e-mail solution with such benefits as fully-functional mobile access and increased volume of e-mail storage.

LLCInterLabServicehasbeenworkingonthemarketofcom-prehensivesalesanddeliveryofhightechnologyproductsformoleculardiagnosticsofRussiaandtheCIScountriessince2002.Duetospecificorganizationalfeatures,beforethebegin-ningoftheprojecttherewere2e-mailsystemsfunctioninginInterLabService:onewasbasedonLotusDominoplatformandtheotherwasonPostfixplatform.ItcausedmanycomplaintsfromITspecialists(difficultiesinsystemadministration),aswellasfromusers(absenceofGlobalDirectoryandplanningcalendars).ThesolutionsweredeployedonphysicalserversonWindowsServer2003platform.

Thetopmanagementoftheclienttookadecisiontomodern-izee-mailservicesandtoconsolidatetheexistingresourcesbyvirtualization.SoftlinerecommendedinstallingMicrosoftExchangeServer2013.Thesystemcharacteristicsmetallthecli-entrequirementsintermsoffunctionalityandsupportcost.

As a result of modernization of e-mail system of the Zapolyarny district Government on Microsoft Exchange Server 2013 platform the client has received a secure, fault-tolerant and scalable e-mail solution.

Beforethetheproject,theemployeesoftheGovernmentoftheZapolyarnydistrictofNenetsAutonomousOkrugofArchan-gelskOblastusedfree-of-chargepublicservices,whichfailedtocomplytothesecurityrequirements.Theinteractionprocesswasalsohinderedbythefactthatgroupsofpersonswereus-ingasharede-mailaddress.Therefore,theGovernmentneededaunifiedsystemfore-mailmessageinterchange.

Inordertosolvetheplacedtask,theGovernmentITspecialistsselectedExchangeServer2013,whichprovidesbroadadmin-istrationfunctionalityandallowsemployeestoworkproduc-

The client has received a fault-tolerant and efficient e-mail solution that is based on Exchange Server 2013.

CJSC“GM-AVTOVAZ”isajointventureofGeneralMotorsandPJSC“AVTOVAZ”thatmanufacturesmotorcarsinTogliatti.Foralongperiodoftimeitwasusingane-mailsystemrunningonLotusDomino.Theclienttopmanagementintendedtosimplifythesystemadministrationandtocutexpensesonlicenses,soitadoptedadecisiononmodernizationofITinfrastructure.Implementationofe-mailsystemonMicrosoftExchangebe-camethefirststageofthisprocess.Duetosuccessfulcoopera-tionexperience,Softlinewaschosenfortheprojectimplemen-tation.Theprojectwasimplementedinthecentralizedway,in

Afterperformingtheanalysisoftheexistingsystems,theengineersoftheDepartmentofMicrosoftSolutionsofSoftlineCompanydeployedtheserversMicrosoftHyper-VandExchange,andprovidedtheoperationofallthreee-mailsystemsduringthemigrationperiod.Aftermigration,Exchangehasbecomethemainserverandtheprevioussystemsweredecommissioned.

Softlinehascreatedaunifiede-mailenvironment,whichiseas-iertoadministrate.Anotherimportantaspectwasaconsider-ableincreaseofthevolumeofmailboxes.BesidethatExchangeimplementationanditsintegrationwithADinInterLabServiceenabledthefunctionofpass-throughauthentication.

“Exchange Server 2013 has completely met our require-ments to functionality and information security, and its support proved to be more cost-efficient. The main system advantage for our top management is complete access to all e-mail functionality from mobile devices”.

Igor Pronkin, Head of IT Department, LLC InterlabService

tivelyinasecuree-mailsystem.Softline,whichpossesseslong-termexperienceofsimilarsolutionimplementation,becamethetenderwinner.

HavingperformedanalysisoftheclientITinfrastructure,SoftlinespecialistsimplementedtheMicrosoftExchangeServer2013solutionanddelivered200userlicenses.Afterthat,theyconductedpersonneltrainingandmadeinstructionsonworkwiththeservicesandextentionofcertificates.Softlinespecial-istsstructuredthesystembyusingvirtualizationanddevel-opedmechanismsofdatamigrationtothenewplatform.

FortheGovernmentofZapolyarniydistrictasawhole,theimplementationfacilitatedthetaskofexercisingcontrolandensuringtheinstitutionalinformationsecurity,andfortheem-ployeesitbecameeasiertohandlegrowingvolumesofe-mail.

theclientmaindataprocessingcenter.Thedirectdeploymentofthesolutiontookabout2weeks.Beforetheimplementation,theADschemawasextended.

Duringtheproject,migrationofmorethan700mailboxestookplace,andalldataweremovedfromLotus:users’lettersandcontacts,personalandserverarchives,datafromserversandaddress books.

Thesolutionenabledtheclienttosimplifye-mailsystemad-ministrationandmaintenance,toimproveintegrationwithADandtocutexpensesonlicenses.TheITarchitectureofthesolu-tiondesignedbySoftlineensureshighsystemfault-tolerance.


BENEFITS FOR BUSINESS CAPABILITIESCorporate Portal


•Efficientcommunicationsandex-changeofdatawithoutgeographicalandorganizationallimitations

•Feedbackonthelatestandthemostvitalideas,proposals,andinformationmaterials

•Unifiedaccesstoallinternalcorporateservices

•UnifyingITsystemsintoasingleinfor-mationenvironment

•Searchintheportalcontent,includingthe document content

•WorkingwithdocumentsinbrowserenabledbyOfficeWebApps,supportofversionmanagement

•Toolsforbuildingworkflows,configu-rationofapprovalchains

• Individualgraphicinterfacedesigninac-cordancewiththecorporatebrandbook

•Employeesearch

•Reviewingcompanydivisionorganizationstructure

•Developmentofspecializedgroupsitesforthecorporatebusinessunits

•Personalsite/blogofthecompanyCEO

•Publishingandreadingthelatestnews,theirsystemizationbydifferentcategories

•Publishingandreviewingnotifications,theirsystemizationbydifferentcategories

•Conductingpolls,publishingnewvacan-cies,thematicforumsandtopics

•Photogalleryoftheorganization

BENEFITS FOR BUSINESS CAPABILITIESKnowledge Management System

TheKnowledgeManagementSystem(KMS)isdesignedtofacilitatethemainknowledgemanagementtasks:knowl-edgeformalization,distributionandprovidingknowledgeforsharedaccess.Thesystemisanintegratedwebappli-cationthatprovidestheuserswithac-cesstothetoolsthatsolvethefollowingtasks:document(knowledge)creation,accumulationandsearch;systemizationofavailableinformationbyspecialcat-egories(domainsofknowledge),searchofexpertknowledge,improvingcom-municationsefficiencyandknowledgemanagement.

•AddingdocumentsintotheKMSdatabase

•Categorizationofdocumentsbyknowl-edgedomains,systemandusermetadata

•Coordinationofdocumentapprovalandtheirfinalapprovalbyexperts

•KMSsearchbymetadata,fulltextsearch

•Documentsassessment

•Sendingpublicandnon-publicquestionstoexperts

•ReviewingKMSutilizationstatistics

•Workinwebbrowserenablingauniqueaccesspointtocontent

•Capabilitytoaddandmodifyknowledgedomainsandtheirstructurewithoutinter-ruptingworkprocesses

Portal Solutions and Electronic Document WorkflowOne of main tasks of IT is structuring information chaos and providing secure access to information. Softline specialists implement external and internal portals, create web sites and electronic document workflow systems on Microsoft SharePoint Server platform and enterprise search systems on Microsoft FAST Search Server platform.





CAPABILITIES

CAPABILITIES

Information terminals

Information and educational portal

Thesystemisdesignedtoprovideinfor-mationtovisitors,guestsandcorporateemployees.Thesystemisanintegratedsensorcontrolledwebapplicationthatprovidesaccesstogeneralandcorpo-rateinformation.Thesolutionincreasesthe efficiency of information search and ofperformanceofcorporateemploy-ees’jobduties.

Thesystemisdesignedforcollect-ing,storing,creatingandeditingeducationalmaterials,exchangeofexperienceandeducationalmaterialsbetweentheemployeesofeducation-alinstitutions.Thesystemcanbealsousedfororganizingdistancelearningcourses.

Educationalmaterialscanbepro-videdintheformofvariousseparatebuildingblocksthatcanbeusedforcomposingalesson:presentations,video-andaudiolectures,interactiveposters,animation,methodologicalrecommendations, abstracts, study manualsforstudents’control.

• Integratedaccesstoexternalandinternalserviceswithdelimitationofrightsofvisi-torsandcorporateemployees

•Efficientsearchintheterminalcontentbasedondelimitationofrightsofguestsandcorporateemployees

•Preparationofrequestsforprovidingdocu-ments,fillingreportingdocumentation

•Feedbackintheformofsendingmessagestotherequirede-mailaddress

•Virtualclassroomforonlinestudies

•Virtuallaboratoryforcollaborationonprojects

•Personalaccount

•LibraryofMaterials

•News

•Forum

•Polls

•Electronicdocumentworkflow

•Referenceinformation


BENEFITS FOR BUSINESS CAPABILITIES FOR CITIZENS

CAPABILITIES FOR EMPLOYEES

Portal of Municipal Services


TheSystemallowstheorganizationtoreceiverequestsfromcitizensandlegalentitiesforprovidingmu-nicipalservicesintheelectronicformthroughthePortal,reducesthetimethatisrequiredforrenderingservicesduetomakingelectronicqueriestofederalagenciesthroughtheSystemofElectronicInteragencyInteraction(SEII)andalsoduetoautomationoftasksexecutioncontrol.

• Receivinginformationonprovidedmunici-palservices

•Authorizationinthesystemthroughtheunified identification system

•Editingpersonaldatainthepersonalac-count

•Makingelectronicapplicationsforgettingamunicipalservice,attachmentofelectronicversionsofdocuments

•Gettingfeedback,tracingthestatusofprovidedelectronicservices

•Nominatingexecutivesoftherequests

•Reviewofalltherequestsassignedtotheexecutive

•SendingelectronicqueriestoFederalAgen-cies

•Modifyingtherequeststatus

BENEFITS FOR BUSINESS CAPABILITIESKPI management system •Reducingthetimethatisspentby

thecompanyemployeesonKPIplanningprocessesandincreasingtheirpromptness,speedingupthenotificationofemployeesabouttheirindicatorsandgenerationofreportsontheachievedresults.

•Reducingtimeofgettingtheinfor-mationaboutKPI

• IncreasingthetransparencyofKPIstructureandKPImanagement

•Reducingthequantityoferrorsatallthestagesofplanningcycle

•Synchronizationofdatafrom1Chumanresourcemanagementsystemontheorganizationstructure,payroll,headcountandpersonnelpositions,aswellasdataforincentivecalculation.

•Planning,collecting,analyzingandpresen-tationofdataonKPIforcorporatedivisions

•StorageofinformationaboutonKPIandtheirpresentation,calculationofincentivesbasedonKPI

•Makingreportsonthebasisofconsoli-datedKPI,breakdownbyvariousanalyticalcategories


Corporate Portal for JSC “Zarubezhneft”The portal developed on SharePoint Server 2013 platform solves the tasks of information search and storage, enables corporate knowledge management and provides corporate employees with efficient communication tools.

JSC“Zarubezhneft”isaRussianstate-controlledoilcompanythatspecializesinexplorationandoperationofoilandgasfieldsbeyondthebordersofRussia.TThetopmanagementofthecompanyhavetakenadecisiontocreateaportalwhichcouldbecomeanintegratedinternalcommunicationsplatform.TheintranetsiteisbasedonSharePointServer2013platform.

Attheinitialstageoftheproject,thespecialistsofSoftlineac-cumulatedallsystemrequirementsanddevelopedastatementofwork,createddesignlayoutsaccordingtothecorporatebrandbook.Afterthat,theydeployedsimultaneouslytestingandproductionenvironmentsofSharePointServer2013.Itallowedreducingprojectterms,asaftersuccessfultestingthecomponentsofthesolutionwereimmediatelytransferredtoproductionenvironment.

Atthepresenttime,thesolutionhasbeenputintooperation.Thedevelopedportalcomprisesgeneralinformationaboutthecompany(companyhistoryanddevelopmentprospects,organizationstructure,companynews),electronicservices(makingordersforvisitcards,IDcards,reservationofmeetingrooms),HRdepartmentmaterials(documenttemplates,refer-

encedocumentation),pages,knowledgedatabase(descriptionofbestpractices,trainingsandpresentationsmaterials),etc.Thankstointegrationwith1C,thelistofemployeesabsentattheworkplaceisshownontheportal.

Theportalhasbecomeausefulandirreplaceableinstrumentfor“Zarubezhneft”employees.Thesystemsolvesthetasksofinformationsearchandstorage,supportscorporateknowledgemanagementandprovidescorporateemployeeswithefficientinteractiontools.

Portal for Uralkali chemical plantSoftline has implemented a corporate portal for Uralkali JSC on the basis of Microsoft SharePoint Server 2013. The system is integrated with Oracle, has modernized design and customized modules.

SituationUralkaliJSCisaleadingglobalproducerofpotashfertilizers.TheCompanyaccountsfor20%oftheworld’spotashproduc-tion.Uralkali’sassetsconsistof5minesand7ore-treatmentmillsandasodiumchlorideplant.

Duringthepasteightyears,theenterpriseusedasolutionpow-eredbyOracleplatform,butinthecurrentdevelopmentstagethisfailedtomeetcorporatefunctionalandbusinessrequire-ments.Onlyofficeemployeeswereabletousethissolution.Furthermore,thecompanyfacedtheproblemofknowledgeaccumulationandmanagement.Therefore,topmanagementdecidedtoimplementanewservice:consolidatetheKMSandthecorporateportalunderoneplatform.Afterapublictender,Softlinewaschosenforprojectimplementation.

Solution Atthefirststage,Pre-projectclientITinfrastructureauditandformalizationofrequirementswereperformedandastatementofworkwasprepared.ThenSoftlineimplementedafault-tolerantplatformthatcomprised2SQLserversand2Share-Pointservers.Besidesstandardsystemconfiguration,Softlineengineersdevelopedanumberofnewcustommodules.

Thecorporateportalwasdevelopedintwovariants:forwork-stationsandforinformationkiosks,bothmeetingthecorporatebrandimagerequirements.Informationkiosksarebasedineveryminingplantadministrationandhavelargerinterfaceelements.Intotal,thereare8suchdevices,eachrunningonWindows8.1,havinga17-inchtouchscreen,acardreaderandalaserprinter.

Results TheimplementedsystemhasallowedtocreateapersonalizedinformationenvironmentforallemployeesofUralkali.Corpo-rateportalandknowledgemanagementsystemsupportupto5thousandusersfromstationaryPCsandmobiledevices,andinformationkioskssupportupto20thousandusers.Newmod-ulesandsectionsprovidethecapabilityofinteractiveopinionexchangeandmakeatangiblecontributiontoimprovementoffeedbackinthecompany.

“Due to the fact that almost all Uralkali IT infrastructure is powered by Oracle solutions, we had to perform a number of technically complex operations to provide seamless com-patibility with Microsoft SharePoint. The portal is integrated with many corporate applications: Exchange Server, Lync Server, Oracle business applications, as well as Active Direc-tory catalog service Lotus Notes”.

Oleg Vakhnin, CIO of Uralkali JSC


Situation

TheEducationDepartmentofBelgorodregion(Belogorie)isanexecutiveauthorityofBelgorodRegionthatexercisesadmin-istrationofeducationalsphere.Inordertomakehighqualityeducationfullyaccessibletopeople,theproject“CreationandorganizationofworkofBelogorieWebClassinformationandeducationalportal“wasdevelopedattheinitiativeoftheDepartment.Theclientorganizedatender,whichwaswonbySoftlinecom-panythatpossessesvastexperienceinportalimplementation.SoftlinespecialistsproposedtoimplementSharePoint2013.ThemostimportantfeaturesofSharePointfortheclientwerethecapabilityofcontentmanagement,addingnewsectionsandknowledgedomainsanddelimitationofofaccessrightstomaterialswithoutprogrammingskills.

Solution Theplatformconsistsofthreefunctionalblocks.The“Libraryofmaterials”isasectionforaccumulatingelectroniceducationalresourcesofvariousformats.Itprovidesthecapabilityofmodi-fyingalluploadedmaterialsintheonlinemode.Duringtheproject,Softlinespecialistshavecustomizedtheworkprocessofapprovalofmaterials.

“Virtuallaboratory”isablockforcollaborationonprojectsbetweenteachersandstudents.Ateacherthatusesatemplatecancreateaproject,addmaterials,invitestudentsandsetthemtasks,andalsotocontroltermsoftasksfulfillmentandtheachievedresults.“Virtualclass”allowscreatinglessonsfromthesetsofapproved

electroniceducationalresources.“Testing”blocktransfersthetestsresultscategorizedbylessons,courses,studentsandtheirmarkstotheteacher’spersonalaccount.Besidesthat,severalaccompanyingmoduleshavebeencus-tomizedforthesite:“News”,“Search”,“Forum”,“Reporting”.Thereisalsoapersonalaccountforeachteacherattheportal.Eachteacherisassignedaratingdependingonthequalityofmateri-alsthatheorsheuploadedattheportal,numberofmaterialsdownloadedandactivityattheportal.Inthefuture,thankstothebuilt-inbillingmoduleandconnectionwithelectronicpaymentsystemsteacherswillreceiveanopportunitytoearnmoney on their resources.

ResultsThisacademicyear,morethan2thousandteachersfrom203schoolsofBelgorodregionplantostartusingBelogorieWebClass.Participationintheprojectwillallowtheteacherstoapplystate-of-the-artlearningapproaches,andgivethemanopportunitytosharetheirachievementswithcolleagues.Asfarasschoolstudentsareconcerned,theywillgetaccesstolatestinformationinplainform.

“The Portal enables full cycle of work with content – from preparing educational materials to their appraisal by experts and use by students. The interactive resource contains Les-sons library, authors’ developments, content editors, project collaboration system, etc. Besides that, it’s an excellent resource for discussions and for exchange of experience between teachers”.

Inna Setchkina, Head of Organizational, Testing and Project Operations of Education Department of Belgorod Region

Belogorie Web Class information and educational portal Softline company has developed and implemented the portal for the Education Department of Bel-gorod region “Belogorie Web Class” on Microsoft SharePoint 2013 platform. The interactive resource allows the exchange of teaching methods, helps to conduct unique lessons based on the principle of building blocks and to organize distance learning process.


Portal of Municipal Services of the city of Sochi

The Portal of Municipal Services of the city of Sochi based on SharePoint Server 2013 enables the inhabitants of the city to make electronic requests on 30 types of applications to local authorities and to trace their execution.

SituationInSochi,theseisaMultifunctionalCenter(MFC)forrenderingstateandmunicipalservicestocitizens,whichisanorganiza-tionsubordinatetothecitygovernment.TheworkofMFCwithcitizensoninforming,receiptofdocumentsandtheirdeliveryinsinglewindowmodemakesthisprocesssimpleandcomfort-able.Inordertofacilitateinteractionbetweenpopulationandstatestructures,theadministrationofthecityofSochihasde-cidedtocreateaninternetportaltoreceiveelectronicrequestsfromcitizens.Inapublictender,Softlinewonthecontractforfulfillmentoftheproject.

Solution Aseachservicehasitsownparticularfeatures,theanalystsofSoftlinedescribedbusinessprocessesofhandling30typesofrequests.TheirdistributionwithintheMFCwasdevelopedonthebasisofregulationsgoverningthissphereinthecity.Asaresult,apackageofdocumentswasformedandtransmittedtotheMFC.Allnotificationsonstatuschangesaresenttothee-mailoftheclientaswellastothee-mailoftheadministrationemployeeinchargeoftherequest.InteractionwiththeSystemofElectronicInteragencyInterac-tion(SEII)allowsthePortaltoprovideservicesconcerninginter-actionwithseveralfederalinstitutions–theFederalPenitentia-ryServiceofRussia,theFederalTaxService,theFederalSecurityService,theMinistryofInternalAffairs.Whenimplementingtheproject,particularattentionwasgiventosecurityissues.Theexchangeofinformationbetweenfederalagenciesismadethroughprivateencryptedchannels.Inaddition,eachrequestissignedwithdigitalsignature.TheportalhasbeenattestedforcompliancetotheLawonPersonalDataProtection.

ResultsAtthedevelopedportal,visitorscanatanytimemakeare-quest,tracethestagesoftheprogressintherequestexecutionandgetelectroniccopiesofdocuments.ItcanbedonewithoutlongwaitinginqueuesandwithoutanecessitytovisittheMFCseveraltimes.TheseniorofficialsoftheCityGovernment,intheirturn,cancontrolthetimelinessofexecutionofrequestsreceivedformunicipalservicesbyeachadministrationem-ployeeinchargeofthecorrespondingtask.Allthesecapabili-tieshelptheactivityofmunicipalinstitutionstobecomemoretransparentandmakeiteasiertousebythepopulation.

Modernization of the internal portal of a Sberbank of Russia affiliateAs a result of the project in Volga-Vyatka Bank of Sberbank of Russia, Softline has systemized the disparate data of the subdivisions of the Bank and provided corporate users with an intuitive tool for collaboration on projects.

SituationVolga-VyatkaBankofSberbankofRussiaisoneof17regionalbanksoftheSberbankRussiaJSC.Theorganizationboastsanextensivebranchnetwork,comprisingmorethan2300representativeoffices.Volga-VyatkaBankneededtodevelopaunifiedresource,whichwouldbecomethesourceofcorporatecontentforall20thousandemployees.Thenewsystemhadtobeintegratedwith1Candprovideaccesstoaglobalemployeelist.

Solution ItwasnecessarytomodernizetheinternalcorporateportalonthebasisofSharePointServer,integrateitwith1Canddevelopanumberofnewmodules.Softline,whichprovidedthebestcontracttermsandproveditscompetenceswithexistingex-perienceandrecommendation,hasbecomethewinneroftheannounceвtender.Theprojecthasbeenimplementedintwo

months.SoftlinespecialistsdevelopedauniquedesignthatcompliedwiththeSberbankbrandstyle.Thespecificfeatureoftheprojectwasthatthousandsofuserswerealreadywork-ingonthisplatform,and,therefore,errorsandcrasheswereabsolutelyinadmissible.Therefore,themajorityofworkwasperformedaftertheendofworkingdaysandonweekends.

Results Asaresultoftheproject,eachof3000subdivisionscannowmakeitsownpagebasedonpresettemplates.Alargenumberofnewprojectsections,suchasaddressbookandorganizationchart,hasbeendeveloped.Duetosuchsectionsas‘Chairman’sBlog’,‘Polls’,‘Forums’,and‘InteractivePhotoGallery’theportalhasacquiredmanyelementsofasocialnetwork.

“The executives of our Bank have completely approved the project and its development. In future, a project manage-ment system will be built on the basis of the portal, service modules for event and resource planning will be developed”.

Andrei Potapov, Manager of the Business Development Department of Volga-Vyatka Bank of Sberbank of Russia


Portal modernization for A100In order to improve the quality of corporate employee interaction, the executives of A-100 Company Group have taken a decision on modernization of the corporate portal and have selected Softline for the project.

SituationA-100CompanyGrouphasbeenonthemarketfor20yearsanditcomprises34petrolstations,amultifunctionalcomplexofroadsideservices,residentialquarters,blocksofflats,businesscenters,tradecentersandahypermarketofgoodsforhouse-holduse.Ac1porateportalontheDeskWorkplatformhasbeenfunctioninginA-100groupforalongtime.In2014adecisionwastakentoimplementanewportalversion.Inparticular,theportalhadtobemademaximallyuser-friendlyandtocontainmore information.

Solution TheprojectwasdevelopedandimplementedbySoftline.Soft-linespecialistsdevelopedauniquedesigninaccordancewithA-100brandbook.TheprojectwasintegratedwithLyncandActiveDirectory.Asaresult,informationonthecompanyem-ployeesandtheorganizationstructureisgeneratedautomati-cally.Thepresencestatusofemployeesisshownontheportal;itispossibletohavecommunicationswithcolleaguesfromthewebsite.NewupdatesonthePortalcannowbetracedfrommobiledevices.

ResultsAstheresultoftheproject,forA-100receivedanewportalofrunningonthelatestDeskWorkversionbasedonMicro-

softSharePoint2013platformandequippedwithstandardmoduleswithoptimallyselectedfunctionalityaswellaswithmodulescustomizedforthecompanyneeds.

“We have created a user-friendly tool for building corpo-rate culture, an integrated efficient channel for distributing internal information. With the help of the portal, we intend to raise the level of communications and of shared work of the company employees”.

Lilia Nekrashevitch, Internal communications manager of A-100 Company Group

Corporate Portal for Japan Tobacco International Softline has implemented a corporate portal on Microsoft SharePoint Server 2010 platform and automated the work of Japan Tobacco International (JTI).

SituationJapanTobaccoInternational(JTI)istheinternationaldivi-sionofJapanTobaccoInc.,thethirdtobaccoproducerintheworld.ThespecialistsofJTIITservicewereassignedthetasktoautomateworkofthecorporateHRDepartmentbycreatingacorporatesitefunctioninginthelocalnetwork.Theobjectivesofcreatingtheportalweretoincreasetheefficiencyofthecorporateemployeesandtoreducecostsforthecompanybycentralizationofinformationservices,makingITsupporteasierandbymodernizationofITinfrastructureingeneral.

SolutionSoftline,whichpossessesthestatusofMicrosoftSilverPart-nerwiththecompetencesinCollaborationandContent,wasselectedasapartnerfortheportalimplementation.ThemultifunctionalsolutionMicrosoftSharePointServer2010waschosenastheplatformforcorporateportal.Softlinedeveloperscreatedtheportallogicstructureanddeployedthefollowing

sections:“Mainpage”,“Personnel”,“Administrativeservices”,“Businesstrips”,“Personnelsearch”,“CompensationsandBo-nuses”,“Traininganddevelopment”,“Newcompanyemployees”,“Birthdaydates”,“Topmanagerabsenceschedule”,etc.EachsectionhasanadministratorandaHRmoderatorthathavethecontenteditingrights.Allthecompanyemployeeshaveaccesstoofficialdocumentsontheportal.ThesearchofdocumentsisenabledbystandardSharePointtools.

ResultsTheProjectimplementationtook3months.TheresultoftheworkdonehasbeenalogicallystructuredportalenablingtoautomateandfacilitateworkofHRDepartmentofJTIcompany.ThePortaldesignisinfullcompliancewiththeclientbrandbook.Theprojecthassolvedallthesettasksandhasbeenimplementedinturnkeymode.

“Our experience of cooperation allows to characterize Softline as a reliable and professional partner executing all undertaken duties and fulfilling all promises, - we are com-pletely satisfied with the project results”.

Pavel Ryzhenkov, Head of the Japan Tobacco International IT Department


Internal Portal for Unitary Enterprise “Minskinjproekt”

Implementation of DeskWork portal in FLLC Interfarmax

Thesolutionimplementationhasallowedtooptimizeandtoautomateanumberofclient’sbusinessprocessesandhelpedtoreducelaborcostsoninformationsearch.

“Minskinjproekt”unitaryenterpriseparticipatedincreatingdocumentationfortheMinsksubway,fordozensofkilometersofstreets,roads,engineeringnetworksandcommunications.Atthepresenttime,thereare500employeesworkingforthecom-pany.IthasbecomenecessarytointegratevariousITsolutions(MicrosoftExchange,Access,SQLServer,.NETFramework)intoaunifiedsystem.Thesolutionofthistaskwastheimplementa-tionofservice-orientedplatformsuitableforstage-by-stagemigrationandoptimizationoftheexistingbusinesstasksanddata,organizationofelectronicworkflow,andcollaborationofprojectgroups.

Softline Company has implemented portal solution Deskwork on Microsoft SharePoint platform along with electronic workflow automation for FLLC Interfarmax.

Foreignlimitedliabilitycompany“Interfarmax”isthelargestdis-tributorofpharmaceuticals,medicalproductsandbiologicallyactiveadditivesintheRepublicofBelarus.Afterinternationalcertification,thetopmanagementofInterfarmaxFLLCcame

Wishing to simplify internal corporate communications and project collaboration, as well as to automate necessary business processes, the top management of retail network “Rodnaya storona” have made a decision on implementa-tion of the portal on Microsoft SharePoint Server.

Retailnetwork“Rodnayastorona”ITandHRdepartmentswereassignedatasktocreateanintegratedinformationenviron-ment–aportalonMicrosoftSharePointServer2010,whichwouldbecomeapointofaccesstoallinformationresourcesforthecompanyemployees.ItwasSoftlinecompanythatwasas-signedthetaskofsolutiondevelopmentandimplementation.

Allthetasksweredividedintoservicesenabledbystandardfunctionalityandservicesrequiringadditionaldevelopment

SoftlinecompanyspecialistshavedevelopedaprojectoftheportalimplementationonSharePointServer2010platform.Thedevelopedsystemfor350usershasallowedtoincreasetheef-ficiencyoftheenterpriseemployees’interaction,toreducethetimerequiredforinformationsearchandincreasethere-useofinformation.Besidesthat,workingwithconfidentialinforma-tionhasbecomemoresecurethankstoflexibledelimitationofaccessrights,andcorporatedataintegritywasprovided.

“Problems that are unavoidable during migration to a new platform have been solved up to 100% in the normal course of business thanks to efforts of professionals from Softline”.

Sergei Glushakov, Senior specialist on information and reference systems of UE “Minskinjproekt”.

totheconclusionthatitwasnecessarytoperformmigrationofthecompanybusinessprocessesandQualityManagementSystemintheelectronicforminconformitywithISO9001:2008,aswellasmigrationofelectronicworkflowtoaplatform.Thesolutionhadtobescalable,toallowtheuseofthirdpartyde-velopers’applicationsandtobeintegratedwithminimalcostsintotheexistingITinfrastructure.

TheclienthaschosenDeskWorkStandardproductdevelopedonMicrosoftSharePointplatform.Worksonportalimple-mentationbeganwithdescriptionofthefunctionsthattheclientwouldliketoautomate.Theimplementationofthepilotsolutionwasthesecondprojectstage.Softlinedeployedafully-functionalDeskWorkportal,onwhichnecessarybusinessprocesseswerecustomized.Afterthat,adecisiononfull-scaleimplementationwasmade.HavingperformedtheanalysisoftheexistingITinfrastructure,SoftlinespecialistsproposedtomodernizeAD.Itallowedtousetheportalanditsfunctions,suchasaddressdirectoryandorganizationchartwithgreaterefficiency.

andcustomization.SoftlinespecialistssuggestedthattheclientshouldturnhisattentiontoDeskWorkportal,whichcouldsolvealmostalltheproblems.Thusithasbecomepossibletoconsid-erablyreducethecostoftheproject.

TheprojectwasimplementedwithinashortperiodoftimethankstoparallelworkofSoftlinespecialists.Developerswerecreatingnewmodules,systemengineersatthesametimewereconfiguringserversoftwareanddevelopingSharePointconfigurations,anddesignersweremakingdesignlayout.

Thesystemimplementationhasincreasedtheefficiencyandthespeedofprocessingusers’requests.Thetimespentonin-formationsearchhasbeenalsoreduced.Withinseveralmonths,virtuallyallemployeeshavestartedvisitingtheportal.

Corporate portal for Rodnaya storona retail network


BENEFITS FOR BUSINESS CAPABILITIES

TASKS SOLVED BY THE SYSTEM

Automated System for governmental agency activity planning and control


•Theunifiedbudgetingcenterallowstoworkwithallorganizationplansandanalyzetheperformanceindicatorsinaunifiedworkingspace

•Managementoptimizationduetotaskredistributionfunctionality,monitoringoftheirexecutionandimprovingthepromptnessofinformationaccess

• Improvingtheinformationsecuritywithroleconfigurationtoolsandunifiedorganizationalgrouppoliciesthatcomplementtothealreadyexistingones

•Workintheexistingsoftwareisperformedfromthesinglewindowenvironment–adesktopofanOSwithuser-friendlyinterfaceandintuitiveadministrationtools

•Provisioningofsharednetworkresourcestousersforstorageandfileinterchangeinaccordancewiththeirrolesandjobresponsibilities

•ExtendedcommunicationcapabilitiesduetointegrationofClientRelationshipManagementsystemwithLyncServerandExchangeServer

•Controloftheresultsoforganizationalbudgetplanimplementationandfulfill-mentoftasksplacedbyexecutives

•Formingreportingwithvisualrepresenta-tionofthecurrenttaskfulfillmentstatuses

•Comparisonofplannedandactualper-formanceindicatorsbyperiods,organiza-tionalunitsandseparateemployeesforadoptionoftimelyandefficientmeasures

•Workprocessmonitoring

•Budgetingandplanning

•Automationofworkprocessesandtaskexecutionmonitoring

•Documentationdevelopment

•Purchasing,tenderandbidplanning

•Automationofaccountingprocessesandreportingpreparation

•Controlofpresenceattheworkingplace

•Requestmanagementandprocessing

BENEFITS FOR BUSINESS CAPABILITIESProject management system

•Optimizationofinternalactivitiesofthecompanywithintheframeworkofprojectmanagementprocedures

•Efficientprojectmanagement

•Organizationofunifiedstructuredstor-agespacefordocumentsthatpartici-pateinprojectmanagementprocessesandprojectportfoliodevelopment

•Reductionoflaborcostsonreportingthatreflectstheprojectstate

•Unifiedstorageofprojectdocumentationinelectronicform

• Forming,storingandprovidinginformationabouttheplannedparameters,comparingwithactualresults

• Projectreporting• Accessrightdelimitation•Deliveryofdocumentsandtasksinelectronicform

•Displayofthecurrentprojectstateontheprojectsite

Solutions for business

Softline specialists can implement systems that help to achieve the optimal solutions of actual business tasks of the clients: Microsoft Dynamics CRM-based solutions for client relationship optimization, Microsoft Project Server – for project lifecycle management and maintenance, as well as Business Intelligence solutions for efficient data collection, analysis and storage.


BENEFITS FOR BUSINESS CAPABILITIESReal estate sales management system


•Planningofworkwithclientsandpart-ners,automationofentiresaleslifecycle

•ClientRelationshipManagementfromthefirstcontacttoagreementconclu-sionandafter-saleswork,controlandmonitoringofdealstages

•Displayoffinancialdealindicators,calculationofpaymentschedules

•Keepingtherealestatecatalogthattakesintoconsiderationsalesofrealestateobjectsandotherparameters

•Reductionoftimethatisrequiredtochoosetheoptimalvariantforclients

•Controlandinterchangeabilityofrealestatesalesmanagers,analysisoftheirefficiency

• Informationsupportofmarketingcam-paigns

•Creationofaunifiedbaseofclientsandcorporaterealestateobjects

•Automationofallstagesofrealestatedealconclusionlifecycle

•Automaticdocumentgeneration

•Providingtimelyanalyticalreporting

• Increasingtheefficiencyofcommuni-cationswithclientsandinformationexchangebetweentheemployees

•ConsolidatingtheactivityallcompanymanagersinoneunifiedITenvironment,whichincreasestheefficiencyofcorpo-rateemployeeoperation

BENEFITS FOR BUSINESS CAPABILITIESRequest manage-ment system for electronic govern-ment-to-citizen services

•Consolidationofinformationconsider-ingallapplications

•Accountingofgovernmentalserviceprovision(forinstance,oralandwrittenconsultations)

•Documentaccountingandstorage

•Automationofreportingandincreasedbusinessprocesstransparency

• IncreasedproductivityofemployeesofG2CServiceCentersandreductionofthe number of errors in documents

•Systemscalingbybranchesandaddi-tionalofficesoftheG2CServiceCenters

•UnifiedbaseofphysicalpersonsthatsendtheirrequeststoMultifunctionalG2CSer-viceCenters

•AutomationofallstagesofgovernmentalserviceimplementationinMultifunctionalCenters

•Automateddocumentgeneration

•Developmentofanalyticalreporting

• Increasingtheefficiencyofcommunica-tionswithphysicalpersonsandinformationinterchangebetweentheemployees


Situation MultifunctionalCenterofPublicandMunicipalServicesofKhabarovskRegionservesasasingle-windowgovernmentservicelineforchecking,accepting,registeringanddeliveringdocumentsrelatedtovariousnationalandmunicipalservices.Furthermore,theemployeesofthePublicLegalBureaualsoworkintheCenters,renderingfree-of-chargelegalsupporttothecitizensinaccordancewiththeexistinglegislation.

Beforethestartoftheproject,therecordsofallapplicationsandfiledcasesinthePublicLegalBureauweretrackedinExcelspreadsheets,whichresultedinnumerouserrorsduetothelackofthecontroloverthedataentryformat.Inaddition,prob-lemsoccurredbecauseofthedelaysindeliveryofpapercopiesofdocuments.Furthermore,itwasverydifficulttoconsolidateinformationfromdifferentbranchesofthePublicLegalBureausandformthereportsontherenderedconsultationsandgener-ateprintversionsofdocuments.

Therefore,inordertostreamlinethedocumentworkflow,increasetheproductivityofitsemployeesandreducethenum-beroferrors,theMultifunctionalCenteradoptedadecisiononimplementationofCRMfornaturalpersons.MicrosoftDynam-icsCRM2013platformwaschosenduetoflexiblelicensingpolicyandbroadcapabilitiesofcustomization.TheGovern-mentProcurementCommitteeorganizedatenderonsystemimplementation,andSoftlinebecameitswinner.

Solution Aftercollectionandanalysisofcustomerrequirementsanddevelopmentofthestatementofwork,Softlinespecialists

deployedMicrosoftDynamicsCRM2013,andconfiguredthefunctionalityofthisplatform.Theyimplementedthecapabili-tiesofnaturalpersondatabasekeeping,legalserviceprovision-ing,storageofcitizens’documents,legalproceedingsmonitor-ing.10typesofreportshavebeendevelopedfortheclient:bycitizencategoriesandtypesofproblems,bybusinesstrips,numberofconsultationsregionsandcasesincourts.Softlineexpertsalsoconfiguredtheprocessofprintformgeneration.

ThespecialistsofSoftlinehavedevelopedandapprovedtheusermanualsandvideo-lessonsforlegalconsultantsoftheCenterslocatedinremoteareasofKhabarovskRegion.SoftlineorganizedtrainingcoursesinKhabarovskforapilotgroup,andthesystemwasdeployedatotherclientsubdivisions.

Results DuetoimplementationofMicrosoftDynamicsCRM2013,allinformationaboutcitizenapplicationsintheBureauoftheKhabarovskRegioniskeptinCRMsystemcardsinsteadofExcelspreadsheetsorpaperdocuments.Digitalcopiesofrelateddocumentscanbeattachedtothesecards.Asaresult,itishasnowbecomepossibletoquicklyacquireinformationaboutstatusofeachcaseandemployeesthatworkwithit.

“Due to implementation of Microsoft Dynamics CRM 2013 that is performed by Softline, we have considerably in-creased the processing of citizen requests and improved the labor productivity due to decreased amount of work with paper documents and reduction of the number of errors”.

Ivan Kasianenko, Head of Public Legal Bureau of Khabarovsk Region

Optimization of work with clients in Legal Bureaus of G2C Centers in Khabarovsk Region Implementation and customization of relationship management system for physical persons that request free-of-charge legal assistance from the Multifunctional (G2C) Center of Khabarovsk Region based on Microsoft Dynamics CRM 2013 has allowed to simplify the service provisioning, improve their quality and reduce the amount of paper-based workflow.


Member of Rosatom Group migrates to Microsoft SQL Server

Microsoft and Softline announce the completion of the project on migration of Primavera project management system of the Nuclear Power Design Institute of Saint-Pe-tersburg from Oracle to Microsoft SQL Server. According to the client’s assessment, it will help to reduce the database maintenance cost by approximately 50%.

Situation TheNuclearPowerDesignInstituteofSaint-Petersburg’(mem-berofRosatomGroup)istheonlyengineeringcompanyinRussiathatdesignsnuclearpowerstationsandthermalpowerindustrystructures.Primaveraprojectmanagementsystemisakeysolutionfornuclearpowerplantdevelopment.Earlieron,theInstitutemaintainedlocalbusinessapplicationsonOracledatabase.MicrosoftSQLServerplatformattractedtheatten-tionofITspecialistsattheinstitutebecauseoflowTCOand,inparticular,thepossibilityofcostsavingontechnicalsupport.MigrationtoMicrosoftSQLServerdatamanagementplatformwasperformedbySoftlinewithassistancefromMicrosoft.

Solution Withintheframeworkoftheproject,Softlinespecialistshavedeployedatestenvironmentanalogoustothebusinessenvi-ronmentoftheclient,migratedthedatabasefromOracletoSQLServer,andalsoreconfiguredtheinteractionofexistingapplicationswiththenewdatabasemanagementsystem.

DuetothereasonthatPrimaveradidnotsupportlargevolumeofdataduringimportandexportbythemeansoftheapplica-tionitself,andalsoduetotheriskoflosinginter-projectcon-nections,migrationwasperformedbydirecttransferofdatafromPrimaveradatabasefromOracledatabasemanagementsystemtoMicrosoftSQLServer.Commissioningwasperformedintheshortesttimescaleandwithoutinterruptionofproduc-tionprocesses.

Results Thenewsolutionboastshighsecurityandgoodperformance,andallowstheclienttoprovideareliableITenvironmentforitsusers.MicrosoftSQLServerbecamethebasisforanintellectualplatformthatmeetsalldataprocessingrequirementsandal-lowsmaintenancecoststobereducedduetoadditionalsystemadministrationfunctionality.

“The migration of project management system onto a new platform is an indispensable part of corporate operational cost optimization strategy. It has already become obvious that SQL Server enabled a considerable reduction in the TCO of these solutions, and the medium term we expect its maintenance costs to be reduced by approximately 50%.”

Mikhail Muromskiy, Head of Design Automation Division of the IT Department of Nuclear Power Design Institute of Saint-Petersburg

Automation of control and planning in Central Administrative Office of Customs ServiceImplementation of Dynamics CRM improved the process of organization management as a whole, and the communica-tion platform on the basis of Lync Server has increased the efficiency of interaction between its subdivisions.

Situation TheactivitiesoftheCentralAdministrativeOfficeoftheFederalCustomsServiceofRussia(CAO)isrelatedtomaterialandtech-nicalassistanceandmaintenanceofbuildingsofthesystemofcustomsagenciesofRussia.Inordertooptimizemanagementandimprovetheworkingprocesstransparency,CAOmadeadecisiononimplementationofworkprocesscontrolsystemonthebasisofDynamicsCRM2011.Softline,whichhasnecessarycompetencesandlicensesoftheFederalServiceforTechnicalandExportControlforprovidingconfidentialinformationpro-tectionservices,becamethewinnerofapublictender.

Solution TheengineersoftheDepartmentofMicrosoftSolutionsofSoftlineperformeddeployment,configuration,customization

ofthemanagementsystem,andprepareditforuseby350employeesoftheCustomsService.Corporateusersworkfromthesinglewindowenvironment.Thesystemincludes3mainfunctionalblocks:planning,fulfillmentandcontrol.Basedontheloadedworkplans,alistoftasksisformedinthesystem.Ifnecessary,itispossibletoselectseveralco-performers,addattachments and comments.

SoftlinealsodeployedaunifiedcommunicationsystembasedonLyncServerplatformandintegrateditwiththeautomatedmanagementsystem,whichhasallowedtoimprovethequalityofinteractionbetweenthebusinessunits.

Results Thesolutionhasimprovedtheproceduresofplanning,managementandtaskfulfillmentmonitoring.AndtheunifiedcommunicationplatformonthebasisofMicrosoftLyncServerhashelpedtoachieveevengreaterefficiencyininteractionoforganizationalunits.Flexiblesolutionarchitectureallowstoperformintegrationwithvariousapplications,suchas1C,HRmanagementsystems,legaldatabasesandmanyothers.





CAPABILITIES

CAPABILITIES

Mobility for points-of-sale

Prestigio Smart Class

Thesolutionprovidesamobilepointofsalesthatisorganizedonthebasisofatableinaspecialcaseandadockstationstand,towhichthenecessaryperipheralequipmentisconnected(moneybox,scanner,printer,andoth-ers).Usingatabletallowsthesalesrep-resentativetobealwaysneartheclientandprovideallnecessaryinformationaboutproductsandservices,availablepromotioncampaignsorwarehousestate.Mobilelabelprinter,aswellasthebarcodescannerthatisbuiltintothetabletcaseallowtoefficientlyperforminventory,productreceptionandship-ment.

SmartClassisaunifiedsoftwareandhardwaresolutionforeducationalinstitutions.ThemainplatformofthissolutionisPrestigioMultiboardinterac-tivewhiteboardandPrestigiovisconte3tablet.PrestigioSmartClassallowstotransformtheeducationalprocessesinaninteractiveenvironmentduetosup-portofjointworkbetweentheteacherandthestudentandprovidesthecapa-bilitiesofdigitalresourceinterchangeforconductingclassesfollowingtheOneStudent–OnePCmodel.

•Paymentbycashorbyelectronicpay-ment card

• Inventoryandwarehousemanagement

•Workinself-serviceterminalmode

•Printingoflabelswithupto24mmwidthonadhesivetapeofvariouscolors

•Salesmanisalwaysclosetothebuyer

•Cashoperationsatanypointoftheshop

•Alwaysup-to-dateinformationaboutproductsandservices

• Interactiveteachingandeducation

• Interactiveeducationalcontent,elec-tronictextbooks

• Interactionbetweentheteachersandstudentsineducationalenvironment,workingroups

•Studenttabletcontrolandcontentman-agement

•Distanteducation

Enterprise mobility

Microsoft-based enterprise mobile solution center – WinSpace – offers companies of all sizes and industries to assess the usability of Windows devices and test the capabilities of unified Microsoft platform. Our specialists will help you to find balance between freedom of communications and business process security.

BENEFITS FOR BUSINESS CAPABILITIESControlled employee access to corporate data


EnterpriseMobilitySuiteisasetofcloudservicesthatallowscorporateclientstoprovidemanageableandsecureemployeeaccesstocorporateITinfrastructure,applications(localandSaaS)andinformation,includingcon-fidential,usingtheirpersonalmobiledevices,tabletsandpersonalcomput-ersrunningonsuchoperatingsystems,asWindows,iOSandAndroid.

•ConfiguredsynchronizationwithADPremium,whichallowstoperformcloud-basedauthorizationofcorporateusermobiledevices

• IntegrationofWindowsIntunewithexistingconfigurationmanagementsystemSCCM2012thatallowstocontrolalldevicesfromasingleconsole

•ConfigurationofPublicKeyInfrastruc-tureserviceforaccessrightdelimitationandidentitymanagementthroughAzureRightManagement

BENEFITS FOR BUSINESS CAPABILITIESMobile sales representative Thesolutionprovidesmobilityandin-

dependencyofallsalesstages,startingfromdemonstrationofproductsandservicesanduptoagreementconclu-sionandreceptionofpaymentfromtheclient.

•KeepingtheclientdatabaseanddealsinCRM

•Documentprinting,scanningandcopying(colorandblackandwhitedocuments)

•Acceptanceofpaymentbycashandbank-ingcards,receiptissuance

•Corporatee-mail,unifiedcommunicationsandelectronicdocumentworkflow

•WorkingwithMicrosoftOfficedocuments

Long-term partnership with Microsoft Corporation, the highest statuses and competences of specialists, as well as wide geographical presence will help us to render complete lifecycle of IT services all over the world: from recommenda-tion on solution selection and pilot implementation up to commissioning, fur-ther maintenance and technical support. We know how to use the technologies of Microsoft in a most efficient way, and, therefore, each client receives a com-prehensive solution of its tasks that is built with unique features of its business, scale and industry taken into consideration.

Our presence

Contacts

Moscow, Derbenevskaya embankment 7, building 8 +7 (495) 232-00-23, mscenter.softlinegroup.com

Europe and the CIS

Russia

Argentina

Turkey

Belarus

Vietnam

Azerbaijan

Turkmenistan Armenia Georgia Uzbekistan

Venezuela

Brazil

Moldavia

Colombia

Cambodia

Romania

Costa Rica

Malaysia

Kyrgyzstan

Tajikistan

USA

India

Kazakhstan

Peru Chile

Mongolia Laos

Asia

Americas

out-of-the-box implemented · (operating systems, various applications, hardware program versions,...

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