Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum...

30
@desigonz Out Loud: Designing an Inclusive Audio Guide Out Loud Designing The Warhol’s inclusive audio guide Desi Gonzalez The Andy Warhol Museum @desigonz | [email protected]

Transcript of Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum...

Page 1: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide

Out LoudDesigning The Warhol’s inclusive audio guide

Desi GonzalezThe Andy Warhol Museum

@desigonz | [email protected]

Page 2: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

The Andy Warhol Museum is located in Pittsburgh, PA, and is the global keeper of Andy Warhol’s legacy.

Page 3: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Pittsburgh!

Warhol artworks © AWF

Page 4: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Page 5: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Page 6: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Page 7: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonz

Warhol artworks © AWF

Page 8: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

With Warhol’s experimental spirit in mind, we’ve reimagined what an audio guide and art experience might be.

Page 9: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Out Loud is The Warhol’s inclusive audio guide

Page 10: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Out Loud is The Warhol’s inclusive audio guide,designed in conjunction with visitors who are blind or have low vision.

Page 11: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

The challenge

Page 12: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

The challenge(small staff, small budget, new territory)

Page 13: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

We had a steep learning curve ahead of us.

Why not start with the experts—the users themselves?

Page 14: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Agile methodology+Design thinking+ Co-design

Page 15: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

User-centered design, or, design thinking

Page 16: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonz

Page 17: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Who else we worked with...

Advisory team

Consultants & user-experts

Core team● Project manager &

user experience● Educational content

expert● Accessibility liaison● Mobile developer

Prime Access ConsultingTactile Reproductions LLC

Page 18: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Page 19: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Design principles

Page 20: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Design principles(learnings from our co-designers,

but that could be applied to all visitors)

Page 21: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

I. Provide a path with a choice

Page 22: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

II. Offer a mix of voices and tones

Page 23: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

III. Build a social experience

Page 24: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

IV. Use industry standards for interactions

Page 25: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

V. Keep physical interactions to a minimum

Page 26: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

“When you think about a visual art museum, you don’t necessarily think about a blind person coming into this venue.”

Page 27: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

“When you think about a visual art museum, you don’t necessarily think about a blind person coming into this venue.”

Ultimately, our goal is to flip this notion on its head.

Page 28: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

If we design for inclusion, we can create a better experience for all.

Page 29: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Pop art is for everyone. I don’t think art should only be for the select few, I think it should be for the

mass of American people. —Andy Warhol

Page 30: Out Loud, the inclusive audioguide of the Andy Warhol Museum – Desi Gonzalez, Andy Warhol Museum (US) June 2017

@desigonzOut Loud: Designing an Inclusive Audio Guide @desigonzOut Loud: Designing an Inclusive Audio Guide

Thank you!Desi GonzalezThe Andy Warhol Museum@[email protected]

Our code is open source:https://github.com/thewarholmuseum