Our Services & Facilities April 21 - Age UK

Our Services & Facilities

For more information please contact us:

Age UK Leicester Shire & Rutland Lansdowne House, 113 Princess Road East, Leicester LE1 7LA

Tel: 0116 299 2233

Web: www.ageukleics.org.uk Email: [email protected]

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Age UK Leicester Shire & Rutland @ageukleics

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Age UK Leicester Shire & Rutland promotes the wellbeing of older people by helping to make later life fulfilling and enjoyable. We are a local, independent charity which fundraises across Leicester City, Leicestershire and Rutland and applies these funds to help deliver services to support people over the age of 50. We are committed to maintaining the dignity, privacy and independence of older people by providing a range of relevant services, which meet the needs and wishes of Leicester, Leicestershire and Rutland residents. We offer a huge amount of free support for older people, their carers and families as well as services for which a competitive rate is charged. This booklet is designed to introduce you to what we offer and give you details of where you can find out more. The current Covid-19 pandemic has meant that our projects, services, shops and community centres have not all been able to operate or open as normal. Whilst we are committed to continuing to support older people, some of the services in this booklet many be temporarily closed or adapted for remote delivery. For the latest information, please contact the staff listed on each individual service.

Head Office:

Age UK Leicester Shire & Rutland Lansdowne House, 113 Princess Road East, Leicester LE1 7LA

t: 0116 299 2233 e: [email protected] www.ageukleics.org.uk

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Contents

Information, Advice and Advocacy Services ............................ 4

Independent Care Act Advocacy Service Last Orders

Support in the Community ........................................................ 6

Home Care Personal Assistants Footcare Gardening and Handyman Day Care Lunch Clubs Community Resource Centre Lunch Clubs Men in Sheds and Women in Sheds Loneliness Prescription Service Befriending Warm Homes Fund Project Joining Forces Age UK Business Directory Community Resource Centres & Local Offices

Support for Carers ................................................................... 14 Respite Care Leicester Carers Support Service Rutland Carers Support Group

Living with Dementia ................................................................ 16

Leicester and Leicestershire Dementia Support Service Rutland Dementia Support Maintenance Cognitive Simulation Therapy

How you can help us ................................................................ 18

Thank you to our supporters ................................................... 19

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Welfare benefits Housing and property Money matters Family and personal matters Residential Care

Health & Care Leisure and social activities Your rights Local services

Information, Advice & Advocacy Services We provide free, independent and confidential information and advice for people over 50, including practical help, suggesting ways to solve difficulties and offering details of other organisations who may be able to help.

We can help you with:

…and any other issues that affect your quality of life.

You may access this service by calling our Advice Line.

Contact: 0116 299 2278 Open: Monday - Friday 09:00 - 13:00

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Last Orders

The Last Orders Project is working across Leicester City, Leicestershire and Rutland to promote responsible drinking, giving people over the age of 50 easier access to various support services in relation to substance use. We also hold workshops with the main focus being alcohol measures and the affect drinking alcohol, even in small doses can have on our bodies. To book a free workshop please contact us.

If you are concerned about your own or another person’s substance intake please contact our Last Orders Project.

Contact: 0116 223 7366 Open: Monday - Friday 09:00 - 17:00 Independent Care Act Advocacy Service

We can provide Independent Care Act Advocacy to support and empower individuals, living in the City of Leicester, Leicestershire and Rutland, who have substantial difficulty in being involved in local authority care and support processes and who have no appropriate person to support them. The service operates on an open referral basis but, in the main, referrals will be received from Leicestershire and Rutland County Councils and Leicester City Council.

To discuss a referral or for further information please contact us.

Contact: 0116 204 5110 Open: Monday - Friday 09:00 - 17:00 Coronavirus Helpline

We are offering a package of support for older people which helps with the challenges faced during self-isolation. These include practical challenges in getting to the supermarket or pharmacy as well as support with fears and anxieties, low mood, loneliness and boredom. We can also help with issues which are exacerbated by coronavirus, for example bereavement, carer strain and financial challenges.

Contact: 0116 299 2239 Open: Monday - Friday 09:00 - 17:00 Saturday & Sunday 10:00 - 16:00

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Support in the Community

Personal Assistants

Our Personal Assistants provide a complete home support service. From domestic cleaning and household management to shopping and trips out, no task is too big or small if it makes your life easier.

Contact: 0116 299 2266 Open: Monday - Friday 08:30 - 16:30 Footcare

Our Footcare service was established to offer professional toenail and fingernail cutting on a one-off or regular basis in locations in Leicester and Leicestershire. For more information or to book an appointment please visit our website or call us.

Contact: 0116 299 2266 Open: Monday - Friday 08:30 - 16:30 Gardening & Handyman Service

It can be difficult to find tradesmen to do small jobs around the house and to be confident that they are competent and their charges are fair. Our DBS checked handymen and gardeners will help you with what you need, when you need it. From hand rails to curtain rails, and decorating to home security as well as mowing, hedge trimming, weeding, pruning and shed painting in the garden.


Home Care

We can offer support with housekeeping including cleaning , laundry, ironing and shopping, as well as meal preparation, pet care, support with medication and personal care. We also offer companionship ser-vices and can provide you with company at home or help to access your local community.


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Just £5 can change a life.

Please visit www.ageukleics.org.uk and click the Donate button to make a

regular or single donation.

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Community Resource Centre Lunch Clubs

Our community resource centres offer lunch clubs. For more details please contact:

Earl Shilton: 01455 847666 Open: Monday - Friday: 12:00 - 13:00 Melton Mowbray: 01664 410253 Open: Monthly lunch club held on 2nd Thursday of the month 11:30 - 13:00

Day Care Our Day Care groups across Leicester City and Leicestershire offer companionship and support for older people with a wide range of abilities and disabilities, including physical frailty, mental health issues and dementia. Our clients benefit from a variety of activities, local excursions and visiting entertainers. We offer refreshments and a hot meal as well as transport to and from the group if required.

We welcome new clients through assessment and referral by Adult Social Care, as well as those contacting us directly to attend on a self-funding basis. Free taster sessions are available on request.

Please call us for more information and details of groups near you.

Contact: 0116 222 0558 Open: Monday - Friday 08:30 - 17:00 Lunch Clubs Lunch clubs offer the chance to socialise and enjoy lunch with friends. They are tailored to the needs of clients, who are physically active but may be at risk of becoming socially isolated.

We offer a hot meal and can cater for most dietary requirements (e.g. vegetarian, diabetic) as well as any cultural preferences. Our lunch clubs are held in locations across Leicester, Leicestershire and Rutland.

Please call for details of locations and timings of our lunch clubs.


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Men in Sheds and Women in Sheds

Our Sheds provide workshop based activities for both older men and older women. The Sheds are also a social place where people can come together to share skills and support each other. The workshops are equipped to enable people to pursue individual projects or work together to share skills. Current activities include woodworking, model railway, gardening, repair, refurbishment and pottery. We will also try to accommodate any other activities that may be of interest. Separate sessions are currently available for men and women.

To find out more about your nearest shed, please contact us. Charnwood Shed Contact Owen Jones Telephone 01509 211603 [email protected] Rutland Shed Contact Brian Lee Telephone 01572 7203193 [email protected]

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Loneliness Prescription

Befriending

Befriending services support older people who are lonely and socially isolated by providing regular support and contact . This includes face to face and telephone befriending services that are provided by volunteers who are recruited, vetted and matched by our trained staff. To find out more about our befriending services and to make a referral, contact:

Leicester and Leicestershire:

Contact: Julia Day 0116 223 7364 [email protected] Rutland:

Contact: Yvonne Rawlings 01572 823942 [email protected]

Warm Homes Fund Project

The Warm Homes Fund Project provides a range of support that can help you keep a home affordably warm. This might include the installation of gas to the property and a gas boiler, insulation measures, energy advice to help reduce your bills and advice on managing income and help with accessing benefits.

The Loneliness Prescription service works with GP practices and social prescribers to support people to overcome challenges that are associated with and exacerbated by loneliness and isolation. The service provides support that enables people to maintain their wellbeing and also complements the support that is offered by health professionals. The service can:

Signpost and refer to services Provide information about local activities Support with accessing activities

Contact: Julia Day 0116 223 7364 [email protected] Open: Monday - Friday 08:30 - 17:00

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The project is funded by The Warm Homes Fund and is being delivered in partnership with E.ON and Leicestershire County Council. Anyone over the age of 18 may be able to access help and support from this project. The project is available to people living in the county area of Leicestershire. You can get more information about the Warm Homes Fund Project and how it can help you or someone you know by contacting us.

Contact: Michaela Forty 0116 261 4604 [email protected] Open: Monday - Thursday 08:30 - 17:00

Joining Forces

This tailor made service provides the support you would like for veter-ans born before 1950, their widows/ widowers, families or people who care for Veterans. The service is available to residents of North West Leicestershire and Hinckley & Bosworth.

We can support you with:

Information and advice on a range of subjects Help to complete forms and follow up their progress Regular Veterans Cafes, events and outings Regular volunteer visits for companionship and a listening ear Help to attend social groups and appointments Support for spouses, family members or friends with caring roles

for veterans

Contact: 0116 261 4605 or 0116 261 4606 [email protected] Open: Monday - Friday: 09:00 - 16:30

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Age UK Business Directory

The Business Directory has around 100 local businesses which Age UK staff have met to check they are fully insured, suitably qualified, reference checked and committed to our Customer Charter. Whether you need a plumber or a solicitor, try our free, searchable, online directory or call our Freephone number and we will search for you.

Contact: 0800 599 9435 www.aubdleicestershire.co.uk Open: Monday - Friday 08:30 - 17:00 Community Resource Centres and Local Offices

Our Resource Centres provide a community focal point and a range of services and activities. Located in Earl Shilton, Melton Mowbray and in Leicester at Humberstone Gate, they offer a range of support and activities such as day care, classes and social activities, restaurant, information and advice services.

Clarence House Community Resource Centre

46 Humberstone Gate, Leicester LE1 3PJ

0116 299 2233

Earl Shilton Community Resource Centre

Kings Walk, Earl Shilton. LE9 7NL

014550847666 / 844520

Melton Mowbray Community Resource Centre

3 Norman Way, Melton Mowbray LE13 1JE

01664 410253 / 410108

We have local offices in Coalville and Uppingham. Staff in these offices arrange and run a range of activities and support opportunities including information and advice, lunch clubs, social groups, drop-in coffee mornings and exercise classes, such as yoga, Tai Chi and line dancing. To find out what is available in each area, please contact the local office.

Coalville Office

The Library, High Street Coalville LE67 3EA

01530 833000

Uppingham Office

13 High Street, Uppingham LE15 9PY

01572 822171

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Respite Care

Our Home Care service can provide respite care to allow you some time for yourself to recharge your batteries or manage other aspects of your life. Our staff are appropriately trained and are experienced in caring for older people, including people with dementia, meaning you can have a break in the knowledge that your loved one is being provided with the same attentive, thoughtful and compassionate care that you would provide yourself.


Support for Carers

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Leicester Carers Support Service

We provide support and information to all carers, over the age of eighteen, in the City of Leicester either at our Carers Hub, based at Clarence House, 46 Humberstone Gate, Leicester or at other locations throughout the City. The Leicester Carers Support Service offers information and advice, help with forms, advice on welfare benefits, benefit checks, group activities, carer’s cafes, peer support groups and where required referral or signposting to other appropriate organisations. Carers can access the service by appointment or just by dropping in for support and information. Members of the team provide one to one support to carers whether they are new to their caring role and need help as to the range of services that are available or have been caring for someone for a long time. We offer a programme of group activities including crafts, café sessions, outings, training sessions, talks, visits and relaxation sessions.

Contact: 0116 222 0538 [email protected] Rutland Carers Support Group

This group is suitable for anyone who cares for someone with a long-term illness e.g. Multiple Sclerosis, Dementia, Stroke etc. The group meets on the 2nd Monday of the month. A packed programme of speakers and activities is offered to cater to all tastes, including lunches and outings.

Contact: Yvonne Rawlings 01572 823942 [email protected]

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Living with Dementia Leicester & Leicestershire Dementia Support Service

Our Dementia Support Service in Leicester and Leicestershire offers personalised one to one support; information, advice and signposting; post diagnostic support; social groups and activities; informal carer learning sessions; digital resources.


Rutland Dementia Support Service

Our Dementia Support Service in Rutland offers support for those living with dementia and their carers and actively promotes the wellbeing of those living with dementia through one to one support and group activities.

Contact: Yvonne Rawlings 01572 823942 [email protected] Open: Monday - Thursday 09:00 - 15:00 Maintenance Cognitive Stimulation Therapy

Maintenance Cognitive Stimulation Therapy (MCST) is a weekly group treatment for people with mild to moderate dementia. The sessions aim to engage and stimulate people in a friendly and enjoyable group setting.

Each session lasts for two hours and includes a wide variety of themed, stimulating and fun activities. All sessions focus on strengthening and maintaining:

Orientation Short and long-term memory Hearing / sight Focus / attention / concentration Understanding / recognition / language Problem solving / reasoning abilities Language skills / visual and spatial skills.

Please call us for more information or to book a place.

Contact: Antony Massey 0116 299 2273 [email protected]

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We need Big Knitters!

We’re aiming to raise £20,000 this year by knitting 80,000 hats, and we’d love your help. We receive 25p from each bottle sold, to help keep older people warm and well in winter. For more information or knitting patterns please call

0116 299 2233

email [email protected] or visit www.ageukleics.org.uk

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How you can help us…

Donations for our shops

We are delighted to accept unwanted clothes, household goods, books and furniture, which we can sell in our 23 shops across the city and counties. Please drop in small items directly to a shop or resource centre or contact us to arrange collection of larger items.

Contact: 0116 299 2233

Volunteer your time

Many services depend on the help of volunteers. We have volunteer opportunities across all of our services and all of our locations. Whether you want to help for an hour a week or three days a week, we work with you to find a role which gives you a rewarding and pleasurable experience.

Contact: 0116 299 2256

Run your own fundraising events

Whether it’s a sponsored walk or a sponsored abseil, a coffee morning or a Tae Kwon Do morning, doing an activity you enjoy could also raise funds to support our services.

Contact: 0116 223 7346 or [email protected]

Or you could…

… leave a legacy in your will … join the Big Knit … buy a Lucky Fox scratch card … make a regular or one-off financial donation

However you support us, we guarantee to help those most at need in the Leicester, Leicestershire and Rutland area by providing the services that older people, their families and carers need.

All funds raised will support the work of Age UK Leicester Shire & Rutland to help vulnerable older people living locally.

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Thank you to our supporters We could not run the breadth and number of services we currently offer without the kind support of community groups, individual fundraisers, corporate supporters, trusts, foundations and local commissioners.

We would like to thank our all our supporters, some of whom are shown below, for helping us to help local, older people.

If you could support our work through community or individual fundraising, corporate sponsorship or grants, donations of pre-loved items to our shops, offering a venue for coin collections or bag packing - or if you have other fundraising ideas, then please contact our fundraising team on:

[email protected] or

0116 223 7346

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How can we help you?

Information & Advice [Open Monday to Friday, 9 am - 1 pm] 0116 299 2278 A free and confidential service to assist with issues affecting your quality of life including: finances & welfare benefits; housing & property; leisure activities. Day Care Services 0116 222 0558 Social support in a community setting including care, entertainment and companionship, with optional transport if required.

Home Care 0116 299 2266 Assistance with domestic tasks to make living at home that little easier to manage. Services include: food preparation; cleaning & ironing; shopping; collecting prescriptions; personal care; companionship.

Personal Assistants 0116 299 2266 A flexible service to give you help with household management, getting out and about and to appointments.

Handyman & Gardening 0116 299 2266 A ‘no job too small’ household maintenance service including: gardening; home security & safety; basic decorating; home maintenance. Respite 0116 299 2266 Fully trained Respite Workers offer carers a break from the stress and demands of caring for someone. We also offer dementia respite by workers experienced and trained in dementia care. Age UK Business Directory 0800 599 9435 Directory of local trusted traders across the City and two counties. Lunch Clubs 0116 222 0558 The chance to socialise and enjoy a hot lunch with friends.

Our Services & Facilities April 21 - Age UK

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