OUR ROAD TO PCMH RECOGNITION Baldwin Family Health Care.
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Transcript of OUR ROAD TO PCMH RECOGNITION Baldwin Family Health Care.
Russ Kolski RN• Strategic Projects Director• Background in
• Quality Management• Safety and Compliance• Accreditation (Joint Commission / AAAHC)
• Given Medical Home Responsibility in July 2011• PCMH Accreditation• Meaningful Use• Pay for Performance
(Not my only role)
Baldwin Family Health Care• Health Center since 1967• Rural Area• Serve West Central Michigan• 5 Medical Locations• 3 Locations with Retail Pharmacies• 3 School Based Health Centers• 25,000 Annual Medical Visits
• PCMH Status as of 2011• AAAHC Recognized for PCMH• BCBS Recognized for PCMH at 2 of 5 locations
Road to NCQA PCMH
Started 2011
Baldwin Family Health Care
Dedicated Lead Selected
June 2011
HRSA PCMH Demonstration
September 2011
MiPCT / CMSDemonstration
October 2011
Transition toOpen Access
October 2011
Staff Training(Familiarization)
November 2011
Trial Staff Huddles/Pre-plan
November 2011
LEAN EventStaff Work Flow
November 2011
First Site LiveNextGen EHR
December 2011
SubmittedMU Year 1
January 2012
MiPCT CaseManagers Hired
January 2012
ImplementedQuality Dept.
January 2012
Implementedi2i Tracks Registry
January 2012
Pre-Visit Planningfor All Patients
March 2012
EducationMU Stage 2
April 2012
Hired AddedQuality Staff
May 2012
Last Site LiveNextGen EHR
June 2012
Referral TrackingMoved to Registry
July 2012
HRSA QualityFunding
September 2012
Report DevelopmentRegistry Enhancement
Oct. 2012 – Feb. 2013
Annual TrainingPCMH Module
November 2012
Participationin ACO
February 2013
NCQA PCMHSubmission Pt.1
June 2013
NCQA PCMHSubmission Pt. 2
December 2013
PCMHSteering Comm.
October 2011
PCMH Weekly Workgroup
August 2012
Personal PCMH Learning• Limited Understanding at Start• Attended PCMH Seminars
• Local PHO• Michigan State Medical Society
• Obtained Chronic Care Professional Certification• Reading
• LEAN – Toyota Production System• TransforMed• IHI• PATH
Internal Planning• EHR Transition (1st site live 12/2011 – last 6/2012)
• Provider Coordinating Committee• Transition Committee
• Established PCMH Steering Committee• Education at all levels• Visit Workflow Re-design
• Transition from Acute Care to Preventative / Wellness Based Care• Match pre-EHR Provider Productivity• Integrate PCMH Elements into Standard Work
Steering Committee Membership
• CEO (Ex-Officio)• PCMH Lead• Quality Manager• Chief Medical Officer• Physician Lead for EHR• Mid-level Provider• COO / Privacy Officer• Site Facility Manager• Finance Representative• Dental Representative*• Behavioral Health*
“Every system is perfectly designed to get the results it gets.”
Paul B. Batalden MD
Co-founder Institute for Healthcare Improvement
Founding Director Center for Healthcare Improvement and Leadership – The Dartmouth Institute
New Structure• Eliminate Medical Support Specialist Role at 5 sites
• Former Diabetes Registry Coordination (Old PECS System)
• Centralize Registry Function within Quality Department• Added Quality Department Staff
• PCMH Registry Specialist – May 2012• PCMH Report Generator – May 2012
• Care Managers for 2 locations (MiPCT) – January 2012• CMS Muliti-payer Demonstration Project
• Create PCMH Lead at each site – May 2012• Additional responsibility for selected staff member
Planning Tools• Annual Performance Improvement Plan
• Schedule of Activities
• Comparison of Clinical Quality Measures for UDS/MU/PCMH/Pay for Performance Measures
• Crosswalk between NCQA and BCBS PCMH Standards
• Working examples will be shown at end of presentation
Clinical Quality Indicator Reporting
January UDS ED Visits Open Access Framework for Clinical Portion of Annual PI Plan
February Record Audit 7 Day post Hospitalization Visits with PCPMarch MU Generic Rx Rate Patient Self Mgt.April UDS ED Visits Open AccessMay Record Audit 7 Day post Hospitalization Visits with PCPJune MU Generic Rx Rate Patient Self Mgt.July UDS ED Visits Open Access
August Record Audit 7 Day post Hospitalization Visits with PCP
September UDS/MU Generic Rx Rate Patient Self Mgt.October PH Medications ED Visits Open AccessNovember UDS 7 Day post Hospitalization Visits with PCPDecember MU Generic Rx Rate Patient Self Mgt.
Monthly Patient Contact Schedule
Item 1 Item 2 Item 3 Item 4 Item 5 Item 6January Diabetes Well Child - 7-21 Immunizations 7-12 Chlamydia Cardiovascular Smoking CessationFebruary HTN Well Child - Years / Lead Immunizations - 15 Mo Pap/Mam Osteoporosis / RA BMIMarch Asthma Well Child - 3 to 6 Immunizations 3 - 6 Colonoscopy COPD Chronic KidneyApril Diabetes Well Child - 7-21 Immunizations 7-12 Chlamydia Cardiovascular Smoking CessationMay HTN Well Child - Years / Lead Immunizations - 15 Mo Pap/Mam Osteoporosis / RA BMIJune Asthma Well Child - 3 to 6 Immunizations 3 - 6 Colonoscopy COPD Chronic KidneyJuly Diabetes Well Child - 7-21 Immunizations 7-12 Chlamydia Cardiovascular Smoking CessationAugust HTN Well Child - Years / Lead Immunizations - 15 Mo Pap/Mam Osteoporosis / RA BMISeptember Asthma Well Child - 3 to 6 Immunizations 3 - 6 Colonoscopy COPD Chronic KidneyOctober Diabetes Well Child - 7-21 Immunizations 7-12 Chlamydia Cardiovascular Smoking CessationNovember HTN Well Child - Years / Lead Immunizations - 15 Mo Pap/Mam Osteoporosis / RA BMIDecember Asthma Well Child - 3 to 6 Immunizations 3 - 6 Colonoscopy COPD Chronic Kidney
Activity Schedule
Staff / Patient Tools• PCMH Brochure• Care Management / Self Management Documentation• Standardized Work Documentation• Staff Education Tools
Success’• NextGen EHR Implementation• i2i Tracks Registry Implementation• Centralized PCMH Functions
• Mailings for all sites using fold and seal mailers• Report processing and distribution
• One Time download of all immunization in State Immunization Registry (MCIR) to our EHR
• PCMH Module in Annual Competency Training• Planning
• Worked Smarter, not Harder• Made sure Measures met multiple goals
Weak Areas (Failures)• Open Access Scheduling
• Competing Priorities
• Internal CAHPS Surveying• Costly• Time Consuming
• Interfaces• MCIR Upload
• Identification of Managed Care Population• 4 different attempts• Too Large – Wrong Measures – Too Small – Just Right
• Provider Engagement• Competing Priorities (Productivity / EHR / PCMH)
Pearls• Education
• Leadership (Administration and Board)• Provider• Staff (Clinical and Support)
• Change is Difficult• Changing to the Chronic Care Model is More Difficult than meeting
the NCQA PCMH Standards• Staff and Providers do not want to give up the old way• Competing Priorities
• Care Management Population Selection• What is your time frame to meet goal? – Work Backwards• What percent of your proposed patients are seen during that time?• Who will do Care Magement?
Pearls• Registry
• Data Validation• How will you measure various aspects of care?• Will your registry report on those items?• Success is tied to staff proficiency with EHR.
• Standardize• What will be documented where?• Who will perform specific ongoing reporting tasks?
• Adopt the “Everyone works to their highest level of licensure or training” philosophy.
• Live the “Triple Aim” and immerse yourself in PCMH
Pearls• Communication
• Newsletters• Reference Materials for Staff
• Investment• Financial (Registry / Licenses / Education / Staffing)• Staff Time (Education / New Tasks / Learning Curve)
• Flexibility• Modify timeline as needed• Ask for help