Ottawa County Fall Quadrant Meeting October 2 · • Interview Ottawa County legends and other...
Transcript of Ottawa County Fall Quadrant Meeting October 2 · • Interview Ottawa County legends and other...
Ottawa County Fall Quadrant Meeting
Al Vanderberg, County Administrator
History, Tradition, and DNA
The Ottawa County WayEstablished DNA• Interview Ottawa County legends and other
stakeholders on how they define the Ottawa County Way
• Invite individuals to write essays on the Ottawa Way
• Publish history of services, stories, statements of traditions and values, and DNA to miOttawa.org
Een Appeltje voor de DorstGreg Rappleye
We stand on the shoulders of those who came before us and we must lift the future County up on our shoulders.
Prior Boards and Administrations Gave Us
• High quality services• Relatively low staff and low cost to provide
services• High credit ratings with a little room to grow to
the top• Relatively low legacy cost with no retiree health• The Financing Tools• Culture of innovative thinking to solve problems
This Board and Administration has Begun to Leave Their Legacy• Buildings• IT – miOttawa.org, Justice
Imaging• DB/DC Transformation• Healthcare Revamp• Wellness Plan• Performance Evaluation• Regional Leadership
Grand Haven Courthouse
Holland District Court
Fillmore Complex Addition
Ottawa County LeadsMoving Ottawa County to the next level…
“The Four C’s”• Communication• Customer Service• Continuous Improvement• Cultural Intelligence
Communication
Communication• Create new Countywide Marketing and Communications
Manager position in County Administrator’s Office• Make communications services available to County
departments through County Administrator’s Office, much like GCSI
• Aggressively implement Board of Commissioner’s Communications Plan including social media approach
• Write County business related stories with quotes and send to various media markets, remediate impact of less press publishing days
• Manage and promote speaker’s bureau, radio, cable TV appearances
• First year approach, share Shannon Felgner’s time 25% County, 75% Health Department, implement 50-50 position split with Parks and the Administrator’s Office, January 1, 2013.
Shannon Felgner
Speakers BureauFor a complete list of topics, please visit miOttawa.org and follow the links to “Connect with miOttawa”
• Snapshot of topics▫ Property Tax Forfeiture & Foreclosure▫ The Fundamentals of Emergency Management▫ Governmental Budgeting▫ Identity Theft▫ Crime Prevention▫ Ottawa County Correctional Facility Overview▫ Community Government: A Historical
Perspective▫ Michigan Medical Marijuana Act▫ Collaboration and Service Sharing in Ottawa
County
Social Media
Customer Service
Customer Service• Engage County leaders in inclusive effort to develop
Ottawa County brand of customer service that will be taught to all employees and all will be accountable to perform it
• Develop process tools from Disney• Apply customer service principles to both external
and internal customers• Misty Cunningham to help with development and
administration of the customer service approach and will develop subject matter expertise.
Capodagli Jackson Consulting
• Steering Team (2 half-day sessions)• Ottawa County Customer Service Story/Vision
and Values Workshop (2 1/2-day sessions)• Countywide training program• Follow-up work on hiring practices and
employee evaluation (1 half-day)
Misty Cunningham
Continuous Improvement
The Lizard Brain is the unconscious part of our brain that protects us.
Organizations have lizard brains too…
• South Haven Street Department• Fiscal Services - document stamping
Continuous Improvement
• Implement and communicate continuous improvement strategies.
• Develop and Implement County-wide training program for continuous improvement.
• Complete Administration/Fiscal reorganization.▫ Re-assign Shannon McGoran to .70
Management/Fiscal Analyst position to administer continuous improvement initiative.
Shannon McGoran
Continuous Improvement
• Complete 3 legged stool hiring process• Complete IT Study• Implement Continuous Quality
Improvement/LEAN Processes and Education
Continuous Improvement
City of Fort Wayne, IN, $33 million in savings
City of Grand Rapids, $1 million in savings per year
Cultural Intelligence• Create cross-departmental County team to study
cultural intelligence issues and recommend action.• Engage County business leaders and minority
leaders in a process to define cultural intelligence and build a learning program around it.
• Develop in-house cultural intelligence program to complement efforts by major private sector and non-profit sector employers in Ottawa County to improve cultural intelligence across the board to better compete for the global talent pool.
County Partnership with LEDA
• Existing work• Position paper• County-wide training program
John Scholtz, Director, Parks and Recreation
Celebrating 25 YearsOttawa County Parks & Recreation Commission
Quadrant MeetingsSeptember, 2012
The County Road Commission established 9 parks between 1929 and 1980
Tunnel Park established 1929
North Beach Park established 1941
Parks & Recreation Commission Formed in 1987Mission: The Ottawa County Parks andRecreation Commission will enhance quality of life for residents and visitorsby preserving parks and open spacesand by providing natural resource-basedrecreation and education opportunities
2012 Ottawa County Parks and Recreation Commission
Bobbi Jones Sabine, PresidentDavid Van Ginhoven, Vice Pres.Philip Kuyers, SecretaryJim MiedemaRoger JonasTom WerkmanDavid Vander KooiPaul GeerlingsRay StatemaJim Holtvluwer
1987 – 1996 Focus on Renovation of the Park System
Board of Commissionerssupport parks with matching grant funds.
1997 – Present: Expand and Improve Park System
• Respond to rapid growth in county –“balance growth with green”.
• Dedicated parks millage first approved in 1996 with 53.5% aproval; renewed in 2006 with 67% voter approval.
• Aggressive pursuit of state and federal grant funding with over $16 million received since 1996
Ottawa County Park System
• 27 Parks• 12 Open Spaces• 6,349 acres• 75 miles of trails• 1.6 miles Lake
Michigan frontage• 20 miles frontage
on 3 major rivers• 6.3 miles frontage
on inland lakes and bayous
Land Acquisition Strategy: Greenway
InitiativesLAKE MICHIGAN COASTAL GREENWAYGRAND RIVER GREENWAYPIGEON RIVER GREENWAYMACATAWA RIVER GREENWAY
Grand River Greenway Parks Celebration 201224 Park Speaker Series• Geology of the Grand• River Landings• Grand River Fisheries• Great Log Jam of 1883• Historic River Road• Natural Features of the
Grand• Lumber era• and many more….
Extensive Series of Events Monthly Throughout 2012• Jigs and Jigsaws• “Seasons on the
Grand” Art Reception• Grand River Clean –Up• Kayak Expeditions• Equestrian Event• and more…
Historic River Road Driving Tour
Focus on Natural Resources Management
• Dune Restoration• Wetland Restoration• Native Grassland Establishment• Wild Rice Restoration• Phragmites control
• Invasive Species Mapping & Control
• Natural Features Inventories
• Deer Management• Red Pine Management
at Riley Trails
Expanding Volunteer Program
GHSP assisting with invasive species control at Pine Bend
• 2011 – 4,300 volunteer hours
• 2012 to-date: 7,500 hours
• 150 active volunteers/groups
• 10 area businesses & organizations in Adopt a Park Program
• Formal volunteer program with job descriptions
• General work days – stewardship and maintenance
North Ottawa Dunes Deer Management Hunts
Hunts planned for 4 days in conjunction with DNR hunts at Hoffmaster State Park
Gallup ranks Holland second happiest in nation
Olive Shores County Park Opened May 24
Guided Hikes
Newest Park on Grand River: Connor Bayou
Renovated Cabin
142 acresKayak accessPicnickingHiking/ski trails
Eastmanville Bayou
Native Virginia Bluebells
157 acres 1.75 miles riverfrontHiking trailsUniversally accessible canoe/kayak launchBoat launch on Eastmanville Bayou
Grand River Ravines• Site recently expanded to 187
acres with ½ mile on Grand River
• Master plan underway
Studying potential partnership with GVSU on Ravine Trail System
GRAND RIVER OPEN SPACE INPROVEMENTS233 acres in Tallmadge Township; 1.25 miles on Grand River
COMPLETION GOAL – FALL OF 2012
NEW GRAVEL PARKING LOT, KIOSK, AND PIT TOILET
RE-ALIGNED DRIVE AND BERMS
Pigeon Creek Lodge Expansion
Lodge addition and new front entrance
New lobby and service counter
Improved concession
Holland Country Club Wetland Restoration and Park Improvements
• $450,000 purchase from Macatawa Bank
• 20 acre wetland mitigation by Request Foods
• $646,800 EPA grant to restore 32 acres wetlands
• 2012 Park improvements – hiking and ski trails, disc golf, nature interpretation
Waterfront Walkway and Pumphouse Museum Project
Proposed Pumphouse MuseumPartnership with the Historic Ottawa Beach Society
Mountain Bike Trails at UMNA
Renovated Cabin
Macatawa Greenway Trail
The EndQuestions?
Brad Slagh, Treasurer
Treasurer of Ottawa County Bradley J. Slagh
Fall 2012
Delinquent Tax
2012 Foreclosure Auction Sales
105 Properties available (81 in condo development)
o Total tax & fees owed $ 550, 923.3496 Properties sold in Augusto Total sales $584,130.00
Dog License Sales
Bank Ratings 06/30/12 03/31/12 03/31/12 Return Non-Current Core Capital
Ambassador Bauer Financial Bankrate on Assests Loans to Loans (Leverage) RatioRating in Star Better if # Better if # Better if #Financial Star Composite is above is below is above
Institution Name Average Assets YTD Recieved TARP Strength Rating Rate 0.70% 2.00% 6.00%, , , , ,p , $ , , B 4 4 0.83 1.71 8.47
Community Shores BankMuskegon MI $ 210,789,000 No 0 1 0.47 0.47 4.20Consumers Credit UnionOshtemo, MI $ 385,605,000 4 3Fifth Third, Cincinnati OH YesGrand Rapids, MI $ 114,661,093,000 Paid B 4 4 1.48 2.31 11.70Flagstar BankTroy, MI YesFed Svg Bank-No FDIC info avail $ 14,030,798,000 still owe C+ 3 1Founders Bank & TrustGrand Rapids, MI $ 437,227,000 No B 5 4 1.44 0.60 9.31Huntington National Bank YesColumbus, OH $ 55,397,165,000 Paid B+ 4 4 1.09 1.51 8.42Independent Bank YesIonia, MI $ 2,374,956,000 still owe C 2 1 0.83 2.90 6.98JPMorgan Chase YesColumbus, OH $ 118,057,176,000 Paid B 3.5 3 2.61 1.02 9.61Lake Michigan Credit UnionGrand Rapids, MI $ 2,529,691,000 4 4Macatawa BankHolland, MI $ 1,508,627,000 No C 3 3 1.17 1.81 9.09Mercantile YesGrand Rapids MI $ 1,400,934,000 Paid C+ 3 4 1.07 2.69 11.45Mich. Commerce Bank (G.H. Bank)Grand Haven, MI(Capital Bancorp Ltd.) $ 734,338,000 No F 0 1 -0.10 11.28 2.44
06/30/12
Questions ?
Mark Knudsen, Director, Planning and Performance Improvement
Ottawa County Planning & Performance Improvement Department
West Michigan Transit Linkages Study
Ottawa County Planning & Performance Improvement Department
September 24, 2012 Mp2planning, llc
West Michigan Transit Linkages Study
Ottawa County Planning & Performance Improvement Department
General Public Survey
Conducted February 201212,500 Mailings1,296 Completed ResponsesStatistically valid
Estimates of Demand
Ottawa County Planning & Performance Improvement Department
Ridership estimates low Less than 2% of respondents use public transportation daily activities17% indicated interest in regional transit for various activities
8.8% would be “very likely” to consider a weekday commuter service Commute time is low
Mean travel time to work was 21 minutes (median was 15 minutes)Commute time would double on average
Most employers provide free parkingEmployers dispersed$3.89 is the mean maximum price respondents would pay for
commuter express serviceMost employers provide free parking
Estimates of Demand –Findings
Ottawa County Planning & Performance Improvement Department
Commuter Express Service Options
Ottawa County Planning & Performance Improvement Department
Ridership Estimatesand Productivity
RoutesAnnual Vehicle
HoursEstimated Riders Productivity
A1‐ Holland to Grand Rapids via I‐196 2,988 26,700 9
A‐2‐Holland to Grand Rapids via Chicago Drive 3,237 17,800 5
B1‐Muskegon/Grand Haven to Holland 3,486 24,618 7
C1‐Muskegon to Grand Rapids 3,237 9,624 3
D1‐Muskegon/Grand Haven to GVSU 3,486 4,419 1
E1‐Holland to GVSU 2,490 8,074 3
Total 18,924 91,235 5
Productivity
Ottawa County Planning & Performance Improvement Department
Option Capital Cost* Annual Administrative Cost Annual Operating Cost** Estimated Passenger Trips
Cost per passenger trip***
A1 – Holland toGrand Rapids
$375,000 (MDOT Contract), 3 Medium Duty 18‐19 pax buses (one is a spare)$100,000 (Park‐and‐ride improvements)$375 (Bus stop signs)
During the first year of implementation there would be a cost of $37,500 for a half‐time administrative position. Once the system was implemented administrative costs would be part of annual operating costs, which includes non‐capital costs such as administration, operations, and maintenance.
$252,112 (stand‐alone)$152,512 (contract)
26,700 $9.44 (stand alone)$5.71 (contract)
A2 – Holland toGrand Rapids
$250,000 (MDOT Contract), 2 Medium Duty 18‐19 pax buses$375 (Bus stop signs)
(See A1) $252,113 (contract)$152,513 (contract)
17,800 $14.16 (stand alone)$8.56 (contract)
B1 – Muskegon /Grand Haven toHolland
$375,000 (MDOT Contract), 2 Medium Duty 18‐19 pax buses, 1 spare$375 (Bus stop signs)
(See A1) $282,366 (stand alone)$207,417 (contract)
24,618 $11.47 (stand alone)$8.42 (contract)
C1 – Muskegon toGrand Rapids
$250,000 (MDOT Contract), 2 Medium Duty 18‐19 pax buses$120,000 (Park‐and‐ride improvements)$375 (Bus stop signs)
(See A1) $262,197 (stand alone)$148,902 (contract)
9,624 $27.25 (stand alone)$15.47 (contract)
D1 – Muskegon /Grand Haven to GVSU
$250,000 (MDOT Contract), 2 Medium Duty 18‐19 pax buses$375 (Bus stop signs)
(See A1) $282,366 (stand alone)$160,356 (contract)
4,419 $63.90 (stand alone)$19.86 (contract)
E1 – Holland to GVSU $250,000 (MDOT Contract), 2 Medium Duty 18‐19 pax buses$375 (Bus stop signs)
(See A1) $201,690 (stand alone)$122,010 (contract)
8,074 $24.98 (stand alone)$15.11 (contract)
TOTAL ESTIMATEDCOST
$1,972,250 $37,500 $1,532,844 (stand alone)$943,710 (contract
91,235 $16.80 (stand alone)$10.43 (contract)
Itemized Cost
Ottawa County Planning & Performance Improvement Department
• Peak hour commuter express service as defined by the Federal Transit Administration should not be implemented at this time.
• Times change. Stakeholders should consider this report as a resource for implementation of regional services in the event: gas prices rise to a point where people are actively seeking alternative transportation; economic development and demographic factors change significantly; and, local units have greater flexibility to provide local funding.
• Existing providers should be encouraged to provide logical service connections if feasible which could serve as a pilot test for regional service.
Recommendations
Ottawa County Planning & Performance Improvement Department
EPA Brownfield Assessment Grant
Ottawa County Planning & Performance Improvement Department
Brownfield Inventory
Ottawa County Planning & Performance Improvement Department
Brownfield Redevelopment
Brownfield Site - Phase I
Ottawa County Planning & Performance Improvement Department
Brownfield Remediation
Ottawa County Planning & Performance Improvement Department
Brownfield Redevelopment
Brownfield Site Plan
Ottawa County Planning & Performance Improvement Department
Brownfield Redevelopment
Brownfield Site Before Brownfield Site After
Ottawa County Planning & Performance Improvement Department
Brownfield Contamination
Ottawa County Planning & Performance Improvement Department
Questions
Greg Rappleye, Corporation Counsel
Al Vanderberg, County Administrator
Bob Spaman, Fiscal Services Director
2011 - 2013 Expenditure Budgets
Fund Type 2011 2012 2013
General $63,500,179 $63,986,817 $63,950,007
Special Revenue 80,373,379 77,962,609 74,909,045
Debt Service 3,145,464 2,585,920 2,578,644
Permanent 606 0 0Total Governmental Funds 147,019,628 144,535,346 141,437,696
Tax Revenue
2010 2011 2012 2013 Budgeted
Equalized Value 10,990,874,852 10,491,709,804 10,261,010,969 N/A
Taxable Value 9,612,697,661 9,405,987,828 9,316,153,677 9,316,153,677
% Change in Taxable Value -4.05% -2.15% -1.0% 0%
Operating Tax Revenue 34,550,733 33,807,607 33,420,247 33,535,248
Al Vanderberg, County Administrator
Collaboration
• Assessing, Facilities; Keith Van Beek,
Assistant County Administrator; Rick
Vandekerkhoff, Facilities Director
• Website, GIS, Imaging, Shared Service List,
MERIT, Telecomm; Dave Hulst, IT Director
• Reverse Auction, Munis; Bob Spaman, Fiscal
Services Director
Assessing• City of Grand Haven▫ Faced with the Retirement of the Majority of their
Staff▫ Approached County Regarding Ability to Provide
Service▫ Detailed Analysis by Equalization, Including File
Reviews, to Determine Service Level and Cost▫ Pilot Agreement Approved by City and County,
Not-to-Exceed Cost During Pilot▫ Base Price Per Month/Two-Year 14-Point Review
Cost/Expenses
Facilities
• City of Holland ▫ Prepared an RFP for Mechanical Services at their
Facilities▫ Approached the County Regarding Ability to
Contract Similar Service▫ Agreement to Provide Basic Preventive
Maintenance Services▫ Includes Employee Cost per Hour Plus Supplies,
with 10% Markup
Technology Study
Current County Service Partnerships
1. Hosting Online Services
2. GIS: 21 Partners
3. OnBase – Enterprise Content Management
Potential Collaboration Opportunities:
• Telecom- Redundancy for phone systems▫ Mobile Security Management▫ Cell Phone policy/Management▫ Website hosting▫ BS&A▫ Video
• Helpdesk/User Services-desktop support▫ IT Training▫ PMO▫ Document Management
• Fiber Network▫ IT Procurement/Reverse Auction▫ MERIT-▫ Communication between entities to make folks aware
• DRP/Incident Response-Video Security
Merit/REACH-3MC Project
County Web Site Update/Previous Site Design
www.miottawa.org
New TechnologyEnterprise Resource Planning (ERP)
Software - Financial/Human Resources
Reverse Auction
ERP Software
Current County software was 20 years oldLed to a search for replacement softwareCounty selected Munis Systems over two other RFP resondersImplementation started December 2011Achieved implementation of the financial modules on September 28HR/Payroll implementation by January 1, 2013Other modules implemented by June 30, 2013
ERP SOFTWARE
Municipalities in Ottawa County will be able to collaborate with the County CloudThe vendor has offered this at ½ the normal license fees for the next 3 years with implementation in 4 years
Reverse Auction
Kent County started program June 2009Auction works like E-bay in reverseKent County has 16 municipalities using their site1100 auctions thru September 2012Several commodity items in the site to order with services coming on-line later this year
Reverse Auction
Offered Ottawa County use of site in July 2011County has used site since August 2011County has ordered 7 items so far at an annual savings of approximately $35,000In the future, will roll out first to County departments and then to municipalities in Ottawa County
Recent Items Bid
HP Computers
Monitors
Toner
Copy Paper
Fluorescent Lamps
Lexmark Printers
Telephones
Roll Towel
Fiber Patch Cables
Trash Liners Toilet Paper
Hand Soap
BatteriesChair Mats
GlovesMop Heads
Whiteboards
Nikon CameraBaler Wire
Cisco Equipment
Projectors
Towels
Ammunition
Viking Dry SuitFlags
Feminine Products
T-1 Lines