Ottawa Community Housing

Agenda About OCH Who We are 2012-2015 Strategic Plan Governance Structure What we do Accomplishments Major Initiatives Financial Resources Our Tenants OCH Foundation

Our Team CEO Office

Tenant Services

Asset Management

Community Development

Corporate Services

Organizational Development

OTTAWA COMMUNITY HOUSING

32,000 people

almost 15,000 homes

highrises, townhomes, apartments, single homes, rooming houses

16 million sq ft in total

total replacement value approximately $2B

more than 160 communities

340 employees

Ottawa Community Housing (OCH) is the largest social housing provider in Ottawa and the 2nd largest in Ontario. We provide housing for seniors, parents, children, singles and persons with special needs.

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Who We Are ABOUT OCH

OCH Organization Structure ABOUT OCH

Chief Executive Officer Strategic management, external and intergovernmental relations

Jo-Anne Poirier, CEO

Tenant Services Front facing service to tenants

Laurene Wagner, ED

Asset Management Build, repair and maintain our housing stock

Cliff Youdale, ED

Community Development Healthy communities & strong partnerships Brian Gilligan, ED

Corporate Services Direct support to the business

David McCarron, ED

Organizational Effectiveness Building increased capacity Susan Rath-Wilson, ED

Tenant Services Community Development Asset Management

Chief Executive Officer

Corporate Services Organizational Effectiveness

36 5

23 256 16

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Staff Profile

Number of employees 339

Median age of employees 48 years

Median length of service 8 years

Greater than 30 years of service 6% of staff

Less than 5 years of service 37% of staff

OCH Organization Structure What our people do

Level Examples of Positions

Executive Directors and Directors Executive Director, Asset Management Director, Finance Director, Central Tenant Service Centre

Managers Property Manager Community Development Manager Tenancy Administration Manager Manager, Information Technology

Employees Rental Coordinator Housing Administrator Maintenance Worker Call Centre Operator Community Safety Officer Tenant and Community Worker Administrative Assistant Project Manager (Capital)

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ABOUT OCH

2012-2015 Strategic Plan OUR HOMES

Provide well-maintained housing Pursue portfolio growth and renewal Adopt green practices Ensure financial sustainability OUR COMMUNITIES

OUR SERVICE

OUR PARTNERS

Build safe and healthy communities Strengthen tenant partnerships

Build a customer-focused, results-oriented culture Ensure responsive service delivery to tenants

Support successful tenancies and healthy communities Contribute to sector capacity Enhance business partnerships

Promote good governance and effective management Be an excellent employer Pursue revenue generation/cost reduction opportunities

OUR TEAM

OUR MISSION As a leader in the delivery of quality, affordable

housing, OCH collaborates with others to

develop safe and healthy communities.

OUR VISION To be a leader in providing safe and affordable

homes so OCH tenants can fully participate in

the socio-economic opportunities of the City.

ABOUT OCH

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Governance ABOUT OCH

Shareholder A unique relationship among social housing providers OCH is an arms-length Corporation

Service Manager

Housing branch administers/funds all social housing City of Ottawa Housing and Homelessness Reduction Investment Plan $14 million

Partner Police, Public Health, Fire Services, By-Law, Community and Social Services

OCH AND THE CITY OF OTTAWA

Board of Directors and Committees

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Board of Directors

4 Councillors Mayor (ex-officio) 6 community

representatives Tenant representative

Finance & Audit Committee

Asset Management Committee

Corporate Affairs

Committee

IT Advisory Group

Tenant Governance

Structure

Board Governance

Sub-Committee

ABOUT OCH

Portfolio Management

Sub-Committee

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West Elected

Chair/TAG rep & Vice-Chair

South Elected

Chair/TAG rep & Vice-Chair

Central Elected

Chair/TAG rep & Vice-Chair

East Elected

Chair/TAG rep & Vice-Chair

Tenant Associations and Circles

Tenant Advisory Group (TAG) 4 elected DBC Chairs + 4 Board-appointed tenants

2 year term 8 members elect their Chair

Meets monthly prior to Board of Directors’ meetings

District-Based Committees (DBC)

Board of Directors TAG Chair becomes a Board Member – 2 year term

Meets monthly

2 year term for DBC Chairs and Vice-Chairs Meets every 3 months

Information/Advice

Information/Advice

Tenant Engagement Structure ABOUT OCH

What we do

• Provide shelter – healthy sustainable communities

• Maintain successful tenancies

• Provide safety services

• Promote social diversity

• Foster attractive communities with a strong sense of place

• Reinvest in and strengthen existing communities

• Encourage tenants to participate in development and community decisions

• Provide leadership opportunities

• Green practices, innovations, education

Ottawa Community Housing (OCH) is the largest social housing provider in Ottawa and the 2nd largest in Ontario. We provide housing for seniors, parents, children, singles and persons with special needs.

ABOUT OCH

Accomplishments OUR HOMES

Entire portfolio Building Condition Assessment Integrated Building Condition Assessment 2008-2012 Capital Works program totaling $167 million Long Range Financial Strategy developed Pooled mortgages refinancing Going green – water retrofits and solar panels Unit assessment implemented across entire portfolio Increased number of units

Crichton – 6 Carson’s – 27 Old St Patrick – 10

Increased rent supplements – 70 additional in 2012 Fire prevention focus and annual awareness week

OUR COMMUNITIES Community Safety Services No-Smoking consultations Community Capital Program for tenants Tenant Leaders’ Retreat and Tenant Forum Ron Larkin Scholarship Fund Youth Futures Program Partners’ Annual Forum More than 40 major community events in 2012

2011-2012 Awards Ottawa Chamber of

Commerce – Business Awards

Bronze Non-Profit Organization of the Year

Ottawa Regional Contact

Centre Association’s Call Centre of the Year

United Way’s Community

Builder of the Year Belonging to Community

Regroupement des gens d'affaires de la capitale

nationale Dirigeante de l'année,

Secteur Communautaire (CEO of the year – Non-Profit sector)

ABOUT OCH

Accomplishments

OUR SERVICE New maintenance service delivery model Integrated software designed and build Recording business processes Demand maintenance service Service excellence culture and annual service excellence week

OUR PARTNERS OCH Foundation for Healthy Communities International housing research contributor Contributor to ONPHA affordable housing campaign Co-hosted ONPHA large providers Volunteer Engagement Program Host annual Partners Forum Host Youth Futures Program

OUR TEAM Purchasing Program review Business Risk Assessment Review Management Development Program Employee Engagement Survey Attendance Management Program developed Revenue and cost control task force

ABOUT OCH

Major Initiatives

Long Range Financial Strategy – refinancing mortgages to generate funds for capital repair

Commun-IT - Renewing IT systems to support business change

OCH Foundation for Healthy Communities

Going green – seeking grants and identifying operational savings from green projects

Redevelopments – Carson’s Road and Old St. Patrick

Volunteer Engagement / Program Youth Program

Purchasing Program

Employee Engagement Survey

Maintenance service delivery with SMART resource deployment

Business Risk Program

ABOUT OCH

Questions