OT 2S+4M STEP 7’S Strategies MBNQA – EFQM - PART ......2.0 Strategic Planning 85 2.1 Strategy...
48
Vision Mission Objective Strategies Corporate Business Functional F&B PI KPI KPI BSC PI KPI KPI OT STEP PEST SW 2S+4M 7’S TQM & External Risk TQM & Internal Risk Value for Money + M&E Cost-Effectiveness & B/C Ratio Efficiency & Unit-Cost ABC & Economy Logic Model & CIPP R&D HRM & HRD + LO & KM Competencies Ethics Customers & Partnership Blueprint for Change MBNQA – EFQM - PART M&E + MIS Stakeholders Leadership MBNQA – EFQM - PART Action Plan
Transcript of OT 2S+4M STEP 7’S Strategies MBNQA – EFQM - PART ......2.0 Strategic Planning 85 2.1 Strategy...
VisionMission
ObjectiveStrategiesCorporateBusiness
Functional
F&BPI
KPIKPI
BSCPI
KPIKPI
OTSTEPPEST
SW2S+4M
7’S
TQM&ExternalRisk
TQM&
InternalRisk
Value for Money + M&ECost-Effectiveness & B/C Ratio
Efficiency & Unit-CostABC & Economy
Logic Model & CIPP
R&DHRM & HRD + LO & KMCompetencies
EthicsCustomers &Partnership
Blueprint for ChangeMB
NQ
A –
EFQ
M -
PAR
T
M&E + MIS Stakeholders
Leadership
MB
NQ
A –
EFQ
M -PA
RT
Action Plan
/
-
PMQA
PART -
?
HRscorecard
ResourceCost Inputs Process Outputs Outcomes
Economy Efficiency Effectiveness
Value for money/Cost-Effectiveness
Corporate-Level
Achievement
Logic Model
Performance Assessment Rating Tool - PART- Thailand
Purpose & Design
Strategic Plan
Action Plan
Output management
Output and Outcome Results
Performance Assessment Rating Tool –PART - Thailand
Purpose &Design
Strategic Plan
Action Plan Outputmanagement
Output &Outcome Results
Public Mandate
.
Rationale orRelevance
Strategic Issues
Direct approach – SWOT
Goals approach –
SWOT
Vision of success approach –
SWOT
Indirect approach –
SWOT.
(Vision)
(Mission)
(Corporate Objective/Goal)
Internal stakeholders -
Market stakeholders -
External stakeholders -
1 2 3 4
1.1 1.2 1.3 1.4
1.1.1 1.1.2 1.1.3 1.1.4
1.1.1--------------------------------------------------
1.1.1
1.1--------------------------------------------------
1.1
1--------------------------------------------------
1
( )
--------------------------------------------------
.8 .10 .16
.6 .13 .14 .45
.9 .14 .20 .21
.8 .9 .16 .21
.22 .47.16 .21 .22 .45
PART
Purpose &Design
Strategic Plan
Action Plan Outputmanagement
Output &Outcome Results
Malcolm Baldrige National Quality Award
7Business Results
6Process
Management
5Human Resource
Focus
4Information and Analysis
3Customer andMarket Focus
1Leadership
2StrategicPlanning
Organizational Profile:Environment, relationships, and challenges
Malcolm Baldrige National Quality Award Criteria1 9 9 9 C A T E G O R IE S /IT E M S P O IN T V A L U E S
1 .0 L ea d ersh ip 1 2 51 .1 O rgan iza tio na l L ea d ersh ip 8 51 .2 P ub lic R esp o n sib ility and C itizensh ip 4 0
2 .0 S tra teg ic P la n n in g 8 52 .1 S tra tegy D eve lo p m ent 4 02 .2 S tra tegy D ep lo ym ent 4 5
3 .0 C u sto m er a n d M a rk et F o cu s 8 53 .1 C u sto m er an d M ark e t K no w led g e 4 03 .2 C u sto m er S a tisfac tio n and R e la tio nsh ip s 4 5
4 .0 In fo rm a tio n a n d A n a ly sis 8 54 .1 M easurem ent o f O rg an iza tio na l P e rfo rm ance 4 04 .2 A n a lysis o f O rgan iza tio na l P e rfo rm ance 4 5
5 .0 H u m a n R eso u rce F o cu s 8 55 .1 W o rk S ystem s 3 55 .2 E m p lo yee E d uca tio n , T ra in ing , an d D eve lo p m ent 2 55 .3 E m p lo yee W ell B e in g and S a tisfac tio n 2 5
6 .0 P ro cess M a n a g em en t 8 56 .1 P ro d uc t and S e rv ice P ro cesses 5 56 .2 S up p o rt P ro cesses 1 56 .3 S up p lie r and P artne rin g P ro cesses 1 5
7 .0 B u sin ess R esu lts 4 5 07 .1 C u sto m er F o cused R esu lts 1 1 57 .2 F inanc ia l and M arke t R esu lts 1 1 57 .3 H u m an R eso urce R esu lts 8 07 .4 S up p lie r and P artne r R esu lts 2 57 .5 O rgan iza tio na l E ffec tiv eness R esu lts 1 1 5
T O T A L P O IN T S 1 0 0 0
Leadership(10%)
PeopleManagement
(9%)
Policy andStrategy(8%)
Partnership &Resources
(9%)
SocietyResults(6%)
CustomerResults(20%)
PeopleResults(9%)
Processes(14%)
KeyPerformance
Results(15%)
EFQM - European Foundation for Quality Management
Enablers Results
Innovation and Learning
/
-
PMQA
PART -
?
HRscorecard
PART PMQA
PMQA
Impact
PMQA
PMQA
PMQA
PMQA
PMQA
PMQA
PMQA Activity Based Costing
Output Based
Costing
PMQA
Cost-Effectiveness
PMQACost-Effectiveness
PMQA
PART
PMQA
PMQA
PMQA
PMQA
-
PMQA
PART -
?
HRscorecard
“To succeedfinancially,howshould weappear to ourshareholders?
Financial
“To satisfy ourshareholdersand customers,what businessprocesses mustwe excel at?
“To achieve ourvision,howshould weappear toour customers?
“To achieve ourvision,how willwe sustain ourability to changeand improve?
Visionand
Strategy
Customer Internal Business Process
Learning and Growth
BSC
Balanced Scorecard
7’S
Objectives Measures Targets Initiatives
Finance
Customer
Internal Process
Learning&Growth
OutcomeIndicators
XX Strategic Output
OutcomeIndicators
XX
OutcomeIndicators
XX
OutcomeIndicators
XX
Strategic Output
Strategic Output
Strategic Output
FINANCE
PERSPECTIVE
Profitability -
Growth - Value
CUSTOMER PERSPECTIVE
Cycle Time - Service - Price/Cost
INTERNAL
PERSPECTIVE
Cycle Time - Quality
- Productivity
ORGANIZATION LEARNING
Innovation - Continuous Learning - Intellectual Assets
BSC
Finance&Business
“And we will keep / getmore business…”
Customer
“Then the customers willbe delighted…”
Internal Processes
“Doing the right things…”Staff Development &
Improvement
“If we have the right staff…”
Original Concept – Profit Organization
Finance
CustomerSatisfaction Internal
Processes
Staff Development &Improvement
Social Service
Finance
Customer
Satisfaction
InternalProcesses
Staff Development &Improvement
Self-Reliance
7-S Framework
Structure
Strategy Systems
SharedValues
Style
Staff
Skills
VisionMission
Goal
Outcome
Output
Activity
Input
BSC
7-S
MBNQA EFQMPART
ENABLERS
RESULTS
Partnership & Resources
Leadership Policy & Strategy
Personnel Management Information & AnalysisCustomer & Market Focus
Processes
Specific Outputs
Overall Output
Personnel Satisfaction Business ResultsStakeholders Satisfaction
Impact on Society
Region or Geographical Area = Specific Sector =
5
4
3
2
1
START >>>>>>>>>>>>>>>>>>>>>> FINISHTIME =
5 Impact/Policy Indicator
4 Outcome Indicator
3 Output Indicator
2 Process Indicator
1 Input Indicator
OBJECTIVELY VARIABLE INDICATORS
(2Q2T1P)
Quantity =
Quality =
Time =
Target group =
Place =
OBJECTIVELY VARIABLE INDICATORS
(QQCT)
Quantity =
Quality =
Cost =
Time =
DATA AND INFORMATION
(3 )
Interview = Questionnaire = Observation = Document =
Validity =
Availability =
Reliability =
Sensitivity =
(Number)
(Proportion)
(Ratio)
(Rate)
(Percentage)
(Mean)
(
“ ”) …..
“
”) …..
“
”) …..
“ .………
……… ……”) .
1.
(CBF)
2.
3. (2Q2T1P/ QQCT)
4. (VARS)
5. ( xx)
6. ( 80)
