OSH and Dealing With Difficult Behaviours Training July 2014

7/24/2019 OSH and Dealing With Difficult Behaviours Training July 2014

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OHS and Working with Difficult

behaviours training

Safety Comes First

July 2014
http://www.myflexhealth.com.au/


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Safety comes first!

Better a thousand times

careful than once dead

~Proverb


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LEGISLATION

The Occupational Safety and Health Act (OSHAct) and regulations place certain duties onemployers, employees, self-employed people,manufacturers, designers, importers and

suppliers and must be complied with. Dutiesinclude:

Not exposing workers to hazards.

Providing information, instruction and training.

Conducting risk assessments. Investigating hazards or injuries that have

been reported to employers by employees.

Notifying WorkSafe of reportable injuries.

Providing safe workplaces.


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Legislation Impact

Regulations: elaborates the processes to complywith the legislation.

Code of practice: Is industry specific andincludes best practice procedures to set betterstandards.


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OSH Policy and Procedure

States clearly the processes and steps taken inthe Flex Health Group to ensure compliance withlegislation and code of practice

Help staff members working as per the OSHstandards


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Flex OSH Policy

Purpose: Providing a safe workplace environment

Implementing safe work systems and practices

Providing appropriate training, support andsupervision to staff members

Implementing processes to identify hazards,assessing risks and elimination of them

Providing personal protective equipment

Ensuring other third parties have a saferelationship with Flex


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Responsibilities

Managers: training, hazard control, consultation,working in compliance

Employees: take reasonable care of their ownsafety and others, cooperate, use equipment, notto refuse reasonable request for assistance, notto obstruct attempts to reduce risks, notifymanagements of changes in environment and to

make themselves aware of fire and emergencyprocedures in all facilities before the beginning ofeach shift


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Documentation in the event of an incident

External Staff should: inform yourroster/allocations consultant, or the TeamLeader, or the HR department of the incident

Internal Staff: inform your supervisor, businessmanager, HR department, OSH representative

Documentation must be completed asap


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Written Communication

Must be:

Accurate

Clear and concise Based on facts Respectful and non discriminatory Any amendments must be dated and signed

Underline to prevent others making entries inspace left


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Fire and Emergency

Purpose: Fire and hazard prevention

Safe evacuation

Early control of a fire or emergency

Efficient resumption of duties after theemergency is controlled


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Fire and Emergency

Employee must find the fire and emergencyprocedure in each facility before they start theirshift and:

Be aware of nominated fire warden/coordinator

Be aware of floor plan: rooms, exits, assemblyarea, fire alarms, extinguishers, fire equipmentand evacuation procedures


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Fire and Emergency

If a Flex staff member discovers a fire oremergency they must:

Raise the alert by using manual alarm points

or calling 000/112 for international calls

Alert the fire warden

Warn people if safe to do so

Close doors

Ensure fire is confined if safe to do so


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Safety Signs


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Duty of Care

Everyone in the workplace has duty of care responsibilities


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Our Duty of Care

Employers

Provide safe well maintained equipment Provide PPE Provide training and information Provide access to policies and procedures and

keep them updated

Consult with and listen to staff regarding OSHissues


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Duty of Care

Employees

Take responsible care in relation to the safety ofthemselves and others

Follow policies and procedures Wear PPE Ask for information and training

Report and document


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Manual Handling

Manual handling codes of practice:

Identify hazards Identify risks Assess risks Control risks


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What is manual handling

Any activity requiring the use of force exerted by aperson to lift, lower, push, pull, carry or otherwisemove, hold or restrain a person, animal or thing.


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Types of Manual HandlingInjuries

Sprains and strainsTorn Muscles & Tendons

Worn JointsCutsGrazes

BruisingHerniasBack Injuries


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Review information from designers or manufacturers

Read relevant care plans and instructions

Analyse unsafe incidents, accidents or injury data

Look for trends

Analyse work processes

Consult with co-workers

HAZARD

IDENTIFICATION

Prioritise manual handling tasks

Select the task beginning with the highest priority and work

through to the lowest

Understand why the task is a problem.

Consider actions and posture, load, work environment and thecharacteristics of employees such as; weight, height, sex, build,experience, prior knowledge and learning and special skills orcapabilities

RISK ASSESSMENT

Modify workplace layout and equipment

Modify the load

Control the work environment

Redesign work patterns by rotating and mixing tasks to includedifferent actions and postures

Implement warming up and stretching exercises prior tomanual handling

Provide manual handling training during orientation and as a

refresher

RISK CONTROL

Consultation with employees, supervisors and safety andhealth representatives

Assess any changes to ensure that no new hazards havebeen introduced.

Monitor injury reports and analyse data for any new trends

FOLLOW-UP AND

EVALUATION


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Key principles

Maintain naturalcurvature of thespine

Maintain upperbody alignment

Bend knees Bottom outI faces forward Hold load close


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Dos and Do Nots

Do:

Communicate with your client and colleagues Wear the correct footwear Ask for training Get help

Dont:

Stretch

Twist Bend Be complacent


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Working with ChallengingBehaviours

By understanding difficult behaviours, we areable to manage these situations better and in asafe manner for everyone

Observe the context in which the behaviour hasoccurred and try to identify triggers


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Preventing Challenging Behaviours

Your approach is important, here are some guides;

Pause - stand back, take a moment to assess the individual Speak slowly, clearly and in a calm voice Explain your care actions Act calmly - try not to rush the individual Show respect and treat the individual with dignity Minimise boredom, social isolation, irritating factors, such

as; noise, overcrowding and uncomfortable clothing

Enhance comfort Know and try to avoid the triggers for the persons

behaviour

Talk to your supervisor about the triggers and be aware ofthem
http://www.myflexhealth.com.au/http://www.myflexhealth.com.au/


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When confronted with challengingbehaviours

Back off if possible Do not put yourself or others in the pathway of risk Keep calm

Calmly call for help (if necessary) It may be best to leave the person until he/she

calms down

Remove others from the environment (if possible)

Try to identify why it is happening and remove thetrigger

Be aware of your body language and nature of yourverbal interactions
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Driving Safely

Know where you are going Check the street directory before starting out Do not answer mobiles while driving, either pull

over or return the call when you arrive at yourdestination

We strongly advise you to use a hands freedevice if you want to answer the phone while

driving

Never send texts while driving


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Infection Control

Standard precautionsinclude the following fiveprocedures:

hand washing

use of personal protective equipment correct handling and disposal of waste appropriate cleaning of client care equipment

Hygienic environmental control


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Infection Control

Standard precautions apply whenever you maycome in contactwith the following four bodilysubstances:

blood (including dried blood) all body substances, secretions and excretions

(excluding sweat)

regardless of whether or not they contain visibleblood

non-intact skin, and mucous membranes


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Standard hand washing procedure

1. Remove jewellery

2. Wet hands thoroughly all over

3. Use pH neutral soap

4. Lather soap all over hands

5. Rub hands together vigorously for 15-20 seconds. Payparticular attention to the fingertips, thumbs, wrists, fingerwebs and the backs of the hands

6. Rinse under running water

7. Pat hands dry with paper towels

8. Use Barrier creams


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Sharps Management

Clinical sharps

Sharps must be placed in a sharps container. Thisincludes syringes and razors.

Sharps Management

Sharps are any item that has the possibility to puncture orpenetrate

They include:

needles, scissors, scalpels, razors, or anything that could constitute a danger of penetration

such as a sharp piece of metal, broken glass or a sharppiece of plastic


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DISPOSAL OF DRESSINGS ANDINCONTINENCE PADS

All bins must have a liner Never put razors or sharp objects in bins, use the

appropriate Sharps bin

All dressings and pads must be wrapped and tiedin a plastic bag and placed in the council binoutside the house


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Personal Protective Equipment

Waterproof Aprons Masks and Protective Eye Wear Dressings


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Communication


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Resident Interaction and HazardIdentification

Communication is an important part of client care Communication can be verbal or non-verbal Communication Barriers include:

physical discomfort/pain

time of day

noise and interruptions

time constraints and psycho-social factors


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Verbal communication

Adapt the message thinking about the recipientand the context

Time your communication

Talk clearly Ask questions and build rapport Actively listen and use empathy


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Communication with DementiaPatients

Lower your voice Eliminate distractions Use simple words and sorter sentences

Speak slowly Be patient and tolerant Avoid open ended questions Use positive non-verbal communication Reassure the person Understand that clients use swear words as a dementia

symptom


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Supporting the elderly

Comforting Clients:

Caring for their wellbeing

Consistently being conscious about their

safety

Highlighting every single concern to client andsupervisor

Reporting it in documentation and client notes


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Identifying Signs ofAbuse/Neglect

Elderly people sometimes suffer neglect or abuse.

It can be classified as:

Physical Emotional Sexual Financial

Flex employees must identify the early signs of any of theabove factors. Sometimes elderly people can becomesuspicious. This must be discussed with your rostercoordinator asap.


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Identifying Signs ofAbuse/Neglect

Some signs of Abuse/Neglect may be: Depression, low self-esteem, fear of sudden

movements, poor appetite

Brushing, scars, broken bones, drug overdose

Items or cash going missing, unpaid bills,signs of fraud, over servicing


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Restraints

Restraints are only used as a last resource for (andwhen recommended by a doctor):

Safety of the client Aggressive behaviour Behavioural control Physical support To prevent tampering with treatment


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Environmental Sustainability

Environmental sustainability means using theearth's resources without substantially affecting the

ability of future generations to have access to

them. Sustainability means reducing our ecological

footprint - our use of the Earth's resourcesbalanced with the Earths capacity to regenerate -

without affecting our quality of life. You can do so by using the 3Rs - reduce, reuse

and recycle


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Economic Sustainability

Economic sustainability means identifying ways toensure all resources are used in the most efficient,beneficial and responsible way.

the efficient use and acquisition of resources purchasing equipment that meets quality

standards, is fit for purpose and can be reused orrecycled at the end of its life

recruiting and retaining qualified staff establishing effective operational processes and

procedures


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Social Sustainability

Social sustainability is about ensuring futuregenerations have the same or greater access to

social resources

ensuring all clients have equal access toparticipation in the service

supporting diversity in the community andservice

ensuring staff and clients enjoy a safe andhealthy care environment.


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Workforce Sustainability

Workforce sustainability means retaining the rightpeople with the right skills to meet current and

future business requirements

For workers, it is your responsibility to: understand what is expected of you follow workplace policies and procedures report any improvements or deficiencies you

become aware of


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Any Questions

OSH and Dealing With Difficult Behaviours Training July 2014

Documents

Transcript of OSH and Dealing With Difficult Behaviours Training July 2014