Thilanga PitigalaTech Lead @ :Metronome

First let’s make sure we understand what CRM is.

“Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.”

OroCRM Open source CRM with built-in marketing tools for your ecommerce business.

It's marketing automation tools for commerce companies make it easy to track and segment customers across multiple channels.

Who is behind this?1. Magento

a. X CTOb. X VP of Worldwide Sales and Channel for

Magentoc. X Lead Architect

if You are crazy about Magento like me

You will love this. Coz they are X Magento :D

else

It’s Symfony2 after all.

Nah trust me. It’s super cool

What is the problem?Businesses with lots of customers, But we really don’t understand them (Marketing, Sales, Product, Support)

or too many data from different sources ● Web sites● Retails● etc….

What’s in the BOX??● Standard CRM features (accounts, Leads etc)● Reports and Dashboards● Flexible and Rule Based Workflow● Multi-Channel Account Merging Across Channels● Segmentation● Multiple Businesses (Company)● +

How is it different to other CRMs

● Open Source from the heart● Built for Developers● Oro Business Application Platform allows for

rapid custom application development● Marketplace place for Oro Extensions

Popular Extentions

● OroCRM Mailchimp Integration● Magento Connector ● OroCRM Mandrill integration● SynoFullContact (Social info by email)● + more everyday

Case Study

DEMO

Thank you.