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Operations Manual

Orion Water District

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TABLE OF CONTENTS Introduction ............................................................... 3 New Water Service Connection……………. 24

General Information ................................................. 3 Reconnection of Water Services……………. 25

Operational Procedures .............................................. 3 Voluntary Disconnection of Meter………….. 26

Company Profile…………………………………… 4 Payment of Bills…………………………….. 27

Brief History ............................................................... 4 Other Maintenance Services………………. 28

Mandates and Function............................................... 5 Repairing Leaks……………………………... 28

Policy Makers ............................................................ 6 Change of Water Meter…………………….. 29

Vision ......................................................................... 6 Rehabilitation/Expansion of Mainline…….. 30

Mission ...................................................................... 6 Relocation/Transfer of Water Meter…….… 31

Service Pledge........................................................... 7 Feedback & Redress Mechanism………… 32

Values...................................................................... 7 Feedback Form………………………….. 33

Objectives.................................................................. 8 Present Water Rates………………………. 34

Core Responsibilities…………………………… 9 Senior Citizen……………………………… 35

Service Coverage........................................................ 10 BOD/General Manager and Section Heads. . 36

Organizational Structure.................................................10

Human Resources ………..............................................10

Organizational Structure of ORIWAD ............................12

BOD’s Organizational Chart and Responsibilities ........13

Admin/Finance and Billing Organizational Chart ......... 14

Office of the General Manager .................................. 15

Administration Personnel……………….. ................. 15

General Services Personnel………………………… 15

Accounting and Cash Personnel……………………… 16

Customer Account Personnel………………………… 16

Customer Service Personnel………………………….. 16

Workflow Chart of Check Disbursement……………. 17

Workflow Chart of Cashiers’ Collection………………. 18

Workflow Chart of Finance Accounting……………… 19

Workflow Chart of Human Resources……………….. 20

Billing Process ………………………………………… 21

Organizational Chart of Technical Section………. 22

Responsibilities of Technical Section…………… 23

Frontline Services………………………………… 24

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DEFINITION OF TERMS ORIWAD Orion Water District LWUA Local Water Utilities Administration CCC Conditional Certificate of Conformance PD Presidential Decree JO Job Order GOCC Government Owned and/or Controlled Corporation BOD Board of Directors and Awards Committee LWD Local Water Districts CSC Civil Service Commission PACD Public Assistance and Complaints Desk LWD-maCRO Local Water District-Manual on Categorization and Other Related Matters PRC Professional Regulatory Commission HR Human Resources OR Office Receipt A/R Accounts Receivable GM General Manager WB Water Bill SOA Statement of Account SB Sangguniang Bayan RA Republic Act

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Water

This manual shows step by step guide to ORIWAD’s process and work instructions

to complete and deliver services to the clients. Furthermore, flow charts are

included in this handbook to help clarify how the district’s transactions are

currently working and how they could be improved.

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Pursuant to Presidential Decree No. 198

otherwise known as the "Local Water Utilities

Act of 1973" as amended by P.D. Nos. 768 and

1479, and the Local Sangguniang Bayan (SB)

Resolution No. 45, the Orion Water District

(ORIWAD) was created on July, 1993.

The District was given Conditional Certificate of Conformance (CCC) No. 527 by

the Local Water Utilities Administration (LWUA) on January 14, 1994. Before its

formation, there were few existing water supply systems in the locality and the

residents acquired water through available free-flowing and privately owned deep

wells. The construction of the water supply system is a great help to the residents of

Orion through the approval of Brgy. Resolution No. 45 (A Resolution Approving

The Turn Over/Transfer of Municipal Waterworks Facilities to the Orion Water

District and Authorizing the Municipal Mayor to Execute Deed of Transfer for this

Purpose).

Since 1992, by virtue of the Supreme Court En Banc decision, G.R. No. 95237-38

(Davao City Water District, et. al. vs. CSC et. al.), water districts were declared

Government Owned and/or Controlled Corporation (GOCC) with original charter,

and as such, they are under the jurisdiction of the Civil Service Commission and

Commission on Audit.

The ORIWAD is composed of twenty seven (27) employees under the leadership of

GM Daphne N. Cajayon. The Board of Directors, the policy making body of the

District, is composed of five (5) members.

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The Orion Water District is a local water district

created by virtue of Resolution No. 45 dated July,

1993 of the Municipality of Orion, Bataan. On

January 14, 1994, the Certificate of Conditional

Conformance (CCC) No. 527 was issued by Local

Water Utilities Administration (LWUA) to

formalize the establishment of Orion Water District.

The operation of the local water district started on

July 1, 1993 pursuant to the provisions of the

Presidential Decree (PD) No. 198 as amended by

PD Nos. 768 and 1479, otherwise known as the “Provincial Water Utilities Act of

1973”. Its primary objective is to acquire, install, improve, provide, maintain and

operate the water supply and distribution system for domestic, commercial and

industrial consumption of residents within the boundaries of the District. As of

December 31, 2014 the district is servicing 19 out of 23 barangays with total service

connection of 5,345.

The Board of Directors (BOD) is the

policy making body of ORIWAD. The

Town Mayor appoints the members of

the board for a term of six (6) years

representing the various sectors of the

community. A sixth member maybe

appointed by LWUA as its

representative in the Board whenever a

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Water District has availed of financial assistance from the Administration. The

current members of the Board, their positions and representation are as follow:

VISION

MISSION

We offer reliable and responsive public service by providing quality water for the

beneficial use of the residents of Orion.

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SERVICE PLEDGE

We, the officers and staff of ORION WATER DISTRICT commit ourselves

to deliver quality service expected of government employees and we pledge that:

VALUES

– We strive to be upright and be principled and to be free from

fraud and deception.

Our water concessionaires will always be a priority with us.

Respect and courtesy will be observed in dealing with them.

Information Technology will support operations for better performance.

Water delivery standards will continuously improve.

Attention will be given to praise, suggestions and complaints.

Dedicated personnel whose skills will be enhanced through training will

deliver professional service.

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– We serve our customers with

superior quality service.

– We value harmonious working relationship to achieve our

goal.

OBJECTIVE

I: For Government and Society

To be supportive of government’s implementation of social and economic

programs without impairing financial viability.

II: For our Customers

To provide safe, abundant and affordable water and to give prompt and efficient

service.

III: For ORIWAD

To protect the best interest of the District by subordinating personal gains of

prominence.

IV: For our Personnel

To employ and retain the best personnel by providing opportunities for

advancement.

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CORE RESPONSIBILITIES

We shall uphold our commitment to deliver clean, safe and potable water to

every family within our service areas.

We shall strive to formulate sound and reasonable water service policies,

programs and projects.

We shall further research on augmenting and conserving our existing water

resources and identify potential sources of water.

In delivering our services to the public, we shall always bear in mind that it is

not only delivery of safe and clean water that should be our prime concern

but also environmental protection of our natural resources, especially the

watershed areas.

We shall afford our employees with just and reasonable working conditions,

benefits and compensation to give them equal opportunity to maximize their

full potential. We see each individual as unique and important. We value

diversity and open communication to promote fairness, dignity and respect.

We will strive continually to learn and improve ourselves so that we may

achieve the highest ideals of public service.

We shall fulfill with dedication and utmost commitment this corporate

responsibility.

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SERVICE COVERAGE

At present, the District is utilizing seventeen (17) well sources to provide potable

water to its nineteen (19) Barangays. It has a total of 5,345 service connections as of

December, 2014. Through hard work and dedication of its personnel, ORIWAD

was able to withstand the hardships and challenges of time and was able to make

use of its resources in order to achieve its goal and objectives in giving the best

water service to people of Orion.

Organizational Structure

The organizational structure of ORIWAD has changed a lot since its establishment

in 1993. It was patterned under the terms and conditions as provided for in the

DBM approved REVISED LOCAL WATER DISTRICT (LWD) MANUAL ON

CATEGORIZATION, RE-CATEGORIZATION AND OTHER RELATED

MATTERS (LWD-maCRO). On March, 2012, ORIWAD was re-categorized from

Small to Category C Water District. The re-categorization brought changes in the

staffing pattern and the manpower of ORIWAD. The increase in the number of

personnel, reclassification and abolition of positions were done to further enhance

its services delivery to valued concessionaires and to promote the professional

growth to its personnel.

Human Resources The Orion Water District is staffed by Twenty Seven (27) dedicated men and

women with wide professional experiences who are highly skilled in their respective

fields of expertise. It is composed of highly trained Plumbers, Electricians, Career

Service Professionals and Sub-Professionals duly certified by the Civil Service

Commission (CSC) and the Professional Regulatory Commission (PRC). The

Orion Water District is one of the agencies accredited by the Civil Service

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Commission per Resolution No. 1101058 dated August 9, 2011, thereby giving the

district Authority to Take Final Action on Appointments. The CSC Balanga Field

Office and CSC Regional Office No. 3 render continued technical assistance to

ensure compliance with the terms and conditions of the accreditation.

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The Board of Directors performs the policy-making function of the Water

District

They formulate policies beneficial to the operation of the Water District

They oversee that the policies formulated have been properly implemented

by the management and staff

They are not allowed to interfere in the management and operation of the

Water District.

BOARD OF DIRECTORS

OSCAR A. MERCADO

Chairman

(Civic Sector)

MARINA B. SANTOS

Vice-Chairman

(Professional Sector)

GERARDO V. ALARCON

Secretary

(Business Sector)

MELINDA A. GLORIA

Member

(Women Sector)

SUSAN L. ELACION

Member

(Education Sector)

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Genie Reyes

Cashier A/OIC

Precious Gotgotao Administrative/General Services Officer B

Edna Ramos Customer Services Officer B

Maria Agripina Nocom Senior Data Encoder

Ludy Ordiales Utilities / Customer Service

Assistant C

Melvin Mendoza Utilities / Customer Service

Assistant C

Rolando Borja Utilities / Customer Service Assistant C

Teddy Asistin Property/Supply Asst. B

Rommel Quicho Property/Supply

Assistant B

Byron C. Carreon Storekeeper C

Marvin Factoran Utilities/ Customer Service Asst. D

Ariel Flordeliz Utilities/ Customer Service Asst. D

(Vacant) Senior Accounting Processor B

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The Office of the General Manager is in charge of the overall administration of all

office operations; oversees personnel management; directs and sets forth

procedures; executes duly established policies and guidelines relative to its services

that affect organizational effectiveness and efficiency.

*Establish and evaluate office performance; oversees all administrative and

finance operations such as accounting, general services, management services,

human resources management, cash and purchasing.

*Operates customer service, billing and collection, and responds to customer

complaints and inquiries.

The over-all in charge in Human Resources (HR) and record sections.

Administers all the employment records of personnel and ensures

compliance with Civil Services Laws, Rules and Regulations; the

Administrative Code of the Philippines; and other pertinent laws governing

employee administration, supervision, welfare and discipline.

It also maintains a central file for frequently requested vital documents for

faster retrieval.

The General Services Personnel manages the maintenance of ORIWAD

buildings and its facilities, furniture and fixtures, perimeter grounds, motor

vehicles, and equipment.

Directly involved in the acquisition and disposal of supplies, equipment, and

properties

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Prepares financial reports as well as analyzes and interprets financial data.

Monitors revenues and expenses and keeps up to date with laws and

regulations pertaining to accounting functions.

Facilitates payroll preparation and all cash disbursements.

Implements policies and enforces the rules and guidelines of the agency in

billing and account matters.

In charge of encoding meter reading; account balances; computation and

printing of water bills.

Facilitates collection of water bill payments and non-water related

receivables.

Prepares notice of disconnection and disconnection orders to delinquent

concessionaires.

In charge of all water applications for new service connections, reopening,

alterations, and complaints relative to the Districts water services.

Receives and prepares job orders and service requests.

Mainly in charge of meter readings and delivery of water bills.

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Transacts

with suppliers

or other

payees

Verification Disbursement Recording End

-Preparation of Check

Voucher w/ attachments to

be checked by bookkeeper

and approved by the

General Manager.

-Issuance of signed check.

-Receive of official receipt

from the payee.

= Statement of accounts or

sales invoice w/

attachment such as

purchased request,

purchased order and

canvass form.

= Daily Checks Issued

Report.

= Check Voucher

Register

FILES

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Transacts with

concessionaires

or collectors.

Verification and

computation. Collection Recording End

- For NEW CONNECTION,

filled up application form w/

complete requirements.

-For MATERIAL SALES,

purchase order coming

from Procurement Asst. B

-For reconnection, verified

official receipt of water bill

arrears.

-For COLLECTORS,

verified collectors report w/

yellow copy of official

receipts and cash

breakdown

- Preparation of OFFICIAL

RECEIPT

-Receive payment

-Issuance of O.R. to

concessionaires

- Receive cash

collections

- Daily Collection and

Deposit Report

-Cashiers Collection

Report Summary

-Daily Cash Position

Report

Deposit

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FINANCE ACCOUNTING WORKFLOW

PURCHASING

SECTION

ACCOUNTING

SECTION

CASHIER

GENERAL

MANAGER

END

-Preparation of PR,PO & CF -Duly approved documents by GM

Preparation of Disbursement Voucher

Preparation of checks

Approves Transaction

Cashier Release of DV and Checks

BOOKKEEPER (Recording)

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RECRUITMENT SCREENING &

APPOINTMENT PROCESSING

PUBLICATION OF VACANT POSITION PURSUANT TO RA

7060

INITIAL SCREENING/ EVALUATION OF APPLICANTS &

EMPLOYEES

UPDATING OF LEAVE RECORDS ON A

MONTHLY BASIS

CREATING AND RECORDING OF LEAVE CARDS

PROCESSING & UPDATING OF

LEAVE RECORDS

CREATING & UPDATING OF

EMPLOYEES SERVICE RECORDS

COMPLIANCE OF PRE-EMPLOYMENT

REQUIRED DOCUMENTS FOR ATTACHMENT TO

APPOITNMENT

SERVICE RECORDS PROCESSING/ RECORDING

SCHEDULING AND CONVENING OF THE

PERSONNEL SELECTION BOARD

FOR FINAL SCREENING AND DELIVERATION

ISSUANCE OF APPLICATION OF

LEAVE FOR EMPLOYEES CS FORM

6 S. 1994

SUBMISSION OF APPOINTMENT TO CSC FOR REVIEW

FORWARDING TO HEAD OF OFFICE FOR

APPROVAL

HRMO FILLING & ISSUANCE OF

EMPLOYEES COPY

PREPARATION OF PERSONNEL PLANTILLA

ESTABLISHING UPDATED SERVICE

RECORDS FOR EMPLOYEES 201

FOLDERS

CREATES FINAL DRAFT OF

PERSONNEL PLANTILLA FOR

APPROVAL OF HEAD

SUBMITS APPROVED PLANTILLA OF

PERSONNEL TO THE CSC FOR REFERENCE

INTER-AGENCIES THRUST & SERVICES

TO & FROM CSC, PHILHEALTH, BIR &

OTHER INSTITUTIONS

CREATES, MAINTAINS FILES FOR REFERENCE

COORDINATES, TRANSANCTS,

PROCESSES OFFICIAL BUSINESS

TRANSACTIONS FOR THE AGENCY &

EMPLOYEES

PREPARES, FACILITATES,

SUBMITS OFFICIAL DOCUMENTATIONS & OR PAPERS TO & FROM OFFICES OR

CLIENTS AS THE CASE MAY BE

PREPARATION OF APPOINTMENT OF

SELECTED EMPLOYEE/

APPLICANT FOR APPROVAL OF ALL

CONCERNED

ISSUANCE AND FILING OF

APPOINTMENT TO EMPLOYEE AND 201

FILES

RECORDING/ UPDATING OF LEAVE

RECORDS UPON APPLICATION OF

EMPLOYEES

ISSUANCE OF SERVICE RECORDS

OF EMPLOYEES UPON REQUEST

REVIEWS AND ANALYZES LATEST PLANTILLA OF

PERSONNEL

UPDATES & ADJUSTS SCHEDULE OF SALARY,

INCENTIVES & BENEFITS EMPLOYEES CURRENT PERSONNEL

DATA AS REQUIRED

PREPARES DRAFT OF PERSONNEL PLANTILLA BASE ON PREVAILING

SITUATION & CURRENT DATA

ORIWAD’S HUMAN RESOURCE MANAGEMENT’S WORKFLOW CHART

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Customer Service Officer B

Meter Readers

Customer Service Officer B

Field Collectors

Customer Service Officer B

Water Bill Payment

Office/Field Collector

Water Bill Payment

Customer Service Officer

Verification and computation

Read water meters Log meter reading on the reading book

Submit the reading book to Customer Service Officer B

Encodes present reading to system

Print water bills

Issuance of statement of accounts to customers

Submits to the bookkeeper

*There will be an adjustment if

the data in the amount, reading

or consumption is incorrect

Prepares Monthly Billing Summary

Evaluates/prepares billing adjustment

*Prepares Monthly Billing

Adjustment every end of the month

Water Bill If payment is made

If payment is not made

Process Penalty for overdue accounts

Prepares Monthly Penalty Summary

Issues official receipts to customer; performs cash count at the end of the day if balance to the payment of water bills; prepares cash breakdown; prepares & remits collectors’ reports and cash to Cashier

Prints collections summary for the day; submit to GM; prepares Aging of A/R & other reports as directed.

Billing Process

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TECHNICAL

Alexander Teodoro Water/Sewerage Maintenance Head

Ernesto Borja Water/Sewerage Maintenance Foreman

Renato Sanchez Water/Sewerage Maintenance Foreman

Water Resource Facilities Operator A

Benjamin Mendoza Romeo Gabriel

Water/Sewerage Maintenance Man A

Michael Jose Maria Magdalena Llaneta

Water/Sewerage Maintenance Man A

Romeo Ramos Ely

Daulat

Water/Sewerage Maintenance Man B

Warren Caturao Juanito Pimentel Jr.

Ramen Caturao Water/Sewerage Maintenance Man B

DUTIES

New Connection

Repair of leaks

Rehabilitation of mainline

Expansion of water

service line

Survey

Disconnection of water

service line

New Connection

Repair of leaks

Rehabilitation of mainline

Expansion of water

service line

Survey

Disconnection of water

service line

Reconnection of water

service line

Chlorination

Checking of water meter

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Responsible for the installation of new water service connection;

disconnection of service connections due to non-payment of water bills

Over-all in-charge of the Construction and Maintenance of all water service

connections, distribution lines, mainlines and transmission lines within the

service areas of the district.

Maintains production requirement and potability of water on all sources.

Directs the maintenance of all allied equipment.

In charge in operations and maintenance of water production facilities.

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FRONTLINE SERVICES

I. NEW WATER SERVICE CONNECTION

Inquiry on applications.

Fill out survey form

Duration: 20 minutes

Conduct ocular inspection

Provide list of materials

Duration: 4 hours

Submit requirements after

site approval

Fill out application

form/contract

Client orientation

Preparation of materials

Duration: 1 hour

Payment of required fees

and cost of materials.

Acceptance of payment

and issuance of official

receipt.

Duration: 10 minutes

Customer Service Officer B Maintenance Crew Customer Service Officer,

Procurement

Officer/Storekeeper

Prepare job order (JO);

install new service line

Install new service line

Duration: 10 minutes

STEP 2 STEP 1 STEP 3

STEP 4

Cashier Maintenance Head & Crew

STEP 5

END OF TRANSACTION

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II. RECONNECTION OF WATER SERVICE

Pay water bills and

reconnection fee

Accept payment

Issue OR.

Duration: 10 minutes

Await schedule

Reconnect water service

Duration: 3 hrs. & 45 minutes

Office Teller, Cashier Customer Service Officer, Maintenance Head Assigned Team (Maintenance

Crew)

STEP 2 STEP 1 STEP 3

END OF TRANSACTION

Prepare request for job

order

Issue job order

Duration: 5 minutes

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III. VOLUNTARY DISCONNECTION OF METER

Present water bill receipt

Fill up a request for

disconnection

Duration: 5 minutes

Payment for the water

bill(balance/closing bill)

Prepare and issue JO.

Duration: 5 minutes

Await schedule

Disconnect water service

Duration: 4 hours

Customer Service Office Teller/ Maintenance Head Assigned Team (Maintenance

Crew)

STEP 2 STEP 1 STEP 3

END OF TRANSACTION

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IV. PAYMENT OF BILLS

A. Office Collection (Water Bill)

B. Office Collection (Non-Water Bill)

C. Field Collection (Water Bill)

Proceed to teller’s booth

Check client SOA or

Billing and Collection

System for amount due

Duration: 3 minutes

Receive cash or check

payment and issue OR

Duration: 2 minutes

Office Teller Office Teller

STEP 2 STEP 1

END OF TRANSACTION

Check client SOA for

amount due

Duration: 2 minutes

STEP 1

Field Collector

STEP 2

Field Collector

END OF TRANSACTION

Present bill of

materials/WB

Get WB/Sale of Materials

Form and verify the

total

Duration: 3 minutes

STEP 1

Cashier

Receive cash or check

payment and issue

official receipt

Duration: 2 minutes

STEP 2

Cashier

END OF TRANSACTION

Receive cash or check

payment and issue

official receipt

Duration: 3 minutes

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OTHER MAINTENANCE SERVICES

START

Receive request form from

commercial section and/or

concessionaires

Assign job order to respective

maintenance/team

Check and prepare materials

needed for reported

service/mainline leak

Conduct repair works Recommend

rehabilitation

Accept signed job order

Post check repaired leak

END

END

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Preapre

Receive report/complaint.

Verify details. Prepare

request for job order.

Check water meter

(Conduct Calibration)

Defective Not

Defective

Change water meter

Submit/accept signed

job order

END

END

Prepare job order &

schedule repair by

assigning to appropriate

team.

Customer Service

Maintenance Head

Maintenance Crew

Maintenance Crew

Maintenance Head & Crew

START

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Not

Approve

d

.

Wait for availability of

fund

Check/post evaluation of

accomplished project

Schedule work

assignment to respective

maintenance group

Visit respective area to be

rehabilitated/expanded

Submit project

recommendation to GM

START

END

END

Conduct rehab/expansion

Approved

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START

Receive request form from

commercial section and/or

concessionaires

Assign job order to respective

maintenance team

Office

Initiative

Concessionaire’s

request

Submit project cost

Conduct

relocation/transfer

of water meter

Issue list of materials

to concessionaire

Conduct

relocation/transfer of

water meter

Submit/accept

accomplished JO

Post inspection of

accomplished request

END END

Post inspection of

accomplished request

Submit/accept

accomplished JO

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The management and the employees of ORIWAD are always delighted to know the

sentiments of its concessionaires in terms of the services it offers. Hence, the

Feedback and Redress Mechanism was created, established and strictly

implemented to empower the public to give their comments and suggestions to

further improve ORIWAD services. Please let us know how we have served you by

doing any of the following:

Accomplish our Feedback Form available in the office and put in the

suggestion box at the Teller’s booth.

Send your feedback through e-mail (orionwaterdistrict@yahoo.com) or text

us at 0923-6592066/0925-8151339/0943-1342865

Log on to your facebook account, like our page and send us your

feedback/complaints/suggestions through personal message.

Talk to our Customer Service Officer.

If you are not satisfied with our service, your written/verbal complaints shall

immediately be attended to by our Customer Service Officer at the Public

Assistance and Complaints Desk (PCAD).

THANK YOU for helping us continuously improves our service.

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FEEDBACK FORM

Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check the corresponding box. (Ipaalam po ninyo sa amin kung paano namin kayo napaglingkuran. Maaaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangyaring I-tsek lamang ang kahong naaayon.) (Pananaw o Puna)

COMPLIMENT COMPLAINT SUGGESTION (Papuri) (Reklamo) (Mungkahi)

Person(s)/Unit/Office Concerned or Involved: _______________________________________________________________________________________ (Mga) tao/pangkat/tanggapan na may kinalaman sa papuri, reklamo, o mungkahi) Facts or Details Surrounding the Incident: (Kaganapan o detalyeng bumabalot sa pangyayari) Recommendation(s)/Suggestion(s)/Desired Action from our Office (Rekomendasyon/Mungkahi/Nais na aksiyon mula sa aming tanggapan)

Name [optional]: ______________________________________________ Office/Agency: ______________________________________ (Pangalan) (Tanggapan/Ahensya) Address: _______________________________________________________________________________________________________ (Tirahan) Contact Number(s) (if any): _____________________________________ E-mail Address (if any) _______________________________ (Telepono) Signature: ___________________________________________________ Date: __________________

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SENIOR CITIZEN

Compliance with the Implementing Rules and Regulations of RA 9994

EXPANDED SENIOR CITIZENS ACT OF 2010

Five (5%) Discount Provisions:

a) Individual meters are registered in the name of the Senior Citizen residing therein;

b) Monthly consumption does not exceed thirty (30) cubic meters;

c) Privilege is granted per household regardless of the number of Senior Citizens residing

therein;

d) Only the water bill (penalty not included) shall be subject to the 5% discount.

e) Applicable only to connections classified as “Residential”.

APPLICATION REQUIREMENTS:

a) Proof of age and citizenship

b) Proof of billing. Meter registration should have been in the name of the Senior Citizen for a

period of one (1) year.

WORK FLOW:

New Connection – (If applicant is a Senior Citizen)

1. Commercial Section accepts application for water services together with the application for

Senior Citizen Discount complete with requirements and routes to Technical Division for

survey;

2. Technical Section performs the usual survey and, in addition, verifies through

neighborhood checking whether the applicant is a senior citizen who is a resident of the

household;

3. Water service contract and application for senior citizen discount shall be submitted to the

General Manager for approval. Benefit will be available one (1) year after initial billing.

4. Commercial Section records the new connection in the BCS identifying the concessionaire

as a Senior Citizen by typing “SC” after his/her surname.

APPLICATION PROCESS FOR EXISTING ACCOUNTS:

Application should be done personally or through an authorized representative.

Requirements:

a) Proof of age and citizenship

b) Proof of billing. Meter registration should have been in the name of the Senior Citizen for a

period of one (1) year.

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WORK FLOW:

Application

a) Commercial Section accepts application/payment form in two (2) copies together with

requirements and forwards all documents for approval of the General Manager;

b) If approved, the CBS name of the Concessionaire will be edited indicating that the account is

that of a Senior Citizen;

Payment

a) Senior Citizen shall present his/her water bill, his/her copy of the approved

application/payment form and his/her Senior Citizen ID;

b) Payment may be made through an authorized representative; c) Payments shall only be done over the counter at ORIWAD office. d) Commercial Section shall make a Billing Adjustment Memo entry on the account

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ORION WATER DISTRICT Pamana ng Lahi Center, National Road, Balagtas, Orion, Bataan

Telfax No.: (047)244-6756, E-mail: orionwaterdisrict@yahoo.com

Website: orionwaterdistrict.gov.ph

Office of the Board of Directors

OSCAR A. MERCADO

Chairman, BOD

MARINA B. SANTOS, D.E.d. Vice-Chairman, BOD

GERARDO V. ALARCON

Member, BOD

MELINDA A. GLORIA Member, BOD

SUSAN L. ELACION

Member, BOD

Office of the General Manager

DAPHNE N. CAJAYON

General Manager C E-mail: lindberg282003@yahoo.com

Tel. No.: (047)244-6756

Administrative, Finance and Billing

GENIE T. REYES

Cashier A Tel No.: (047)244-6756

EDNA B. RAMOS

Customer Services Officer B Tel No.: (047)244-6756

Technical

ALEXANDER C. TEODORO

Water/Sewerage Maintenance Head Tel. No.: (047)244-6756