Origin of Image · our quality self-assessment and the development of Neami’s continuous...

Annual Report 2004Improving mental health & wellbeing in local communities

Neami National AdministrationShop 3, 296 High Street Preston 3072Telephone: 9470 6022 Facsimile: 9470 6516Email: [email protected]

www.neami.org.au

VictoriaNeami Darebin678 High Street Thornbury 3071Telephone: 03 9484 0333 Facsimile: 03 9484 9600Email: [email protected]

Neami North East422 Upper Heidelberg Road Heidelberg 3084Telephone: 03 9459 5455 Facsimile: 03 9459 5399Email: [email protected]

Neami Whittlesea8 David Street Lalor 3075Telephone: 03 9464 6455 Facsimile: 03 9464 6425Email: [email protected]

Neami Splash Art Studio781 High Street Preston 3072Telephone: 9470 5333 Facsimile: 9470 5334Email: [email protected]

New South WalesNeami South West SydneySuite 1 & 2/125 Castlereagh Street Liverpool 2170Telephone: 02 9822 8088 Facsimile: 02 9822 8099Email: [email protected]

Neami South East SydneyShop 3/2 Crofts Avenue Hurstville 222OTelephone: 02 9570 5933 Facsimile: 02 9570 5988Email: [email protected]

Neami Illawarra53 Kembla Street Wollongong 2500Telephone: 02 4226 3277 Facsimile: 02 4226 4277Email: [email protected]

South AustraliaNeami Port Adelaide36 Dale Street Port Adelaide 5015Telephone: 08 8240 2566 Facsimile: 08 8240 1566Email: [email protected]

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Neami’s Vision. “Neami aspires to be a leading provider of community mental health,rehabilitation and support services. We are committed to innovation and excellence in rehabilitation services including housing and support,that equip people with a psychiatric disability to thrive in a changing and challenging world.”

In keeping with this vision Neami has successfully established threeHousing and Support services in New South Wales (NSW), South WestSydney (Liverpool), South East Sydney (Hurstville) and Illawarra (Wollongong).All services are operating at full strength and we look forward to furthergrowth. Neami was successful in it’s application to provide housing andsupport in Port Adelaide, South Australia. We have employed staff, set up our office and are supporting clients.

Over 35 staff, consumers and Board members were directly involved inour quality self-assessment and the development of Neami’s continuousimprovement program this year. As a result Neami is now accredited withthe Quality Improvement Council of Australia in meeting the standards set out for delivery of community services and psychiatric disability andsupport services.

Neami appreciates the financial support from the Department of HumanServices in Victoria, New South Wales Health and the Department of Healthin South Australia. As always our partnerships with Area Health and AreaMental Health Services, Local Government, Community Housing providersand local community services has enhanced our ability to assist peopleexperiencing serious mental illness to become part of their community.

We commend to you our 17thAnnual Report. This past year has seen many developments

which all build upon...

Table of Contents

We have created clear objectives to support Neami’s mission for the future. Neami’s 2004-2006 Strategic Directions paper is now finalised and provides us with four keydirections over the next two years:

1. Managing change and maintaining quality2. Service sustainability3. Governance and leadership4. Responsive service delivery

Within these directions our overall role is to facilitate better social connectedness between consumers and their communities of interest by employing recovery and rehabilitation principals.

This year we secured additional funding from the South Australian Department of Human Services to set up a housing and support service for consumers in the Port Adelaide area. Initiallythis will be a small service but we foresee future growth and opportunities in South Australia for Neami Limited.We have consolidated our services in NSW and engaged in qualitypartnerships with consumers, local Mental Health Services, Housing Associations and NSW Health.With a significant financial commitment from the NSW State Government to funding for improved mental health services, we are optimistic that more growth opportunities will become available for people seeking housing and support services in the 2004/05 financial year.

The growth experienced by Neami has necessitated a more robust infrastructure.To meet this need a new management structure was created, a new position, ‘Victorian State Manager - Operations’and a reconfigured position of ‘Business Services Manager’.We have strengthened our administration capacity by attracting staff with new skills, reviewing administrative and financial systems, improving those systems, developing new systems and updating our information technology systems

The CEO now has the opportunity to work strategically in developing and strengthening our partnerships, overseeing the NSW and SA services as well as seeking future growth opportunities for theorganisation.To maintain our vision of being a “leading provider of community mental health rehabilitation and support services” we have undertaken an external review and quality improvement process to become a formally accredited service through the Quality Improvement Council of Australia.

At the Board of Directors level we are strengthening our governance processes by instigating an Assurance and Risk Management element to the Finance Sub Committee.The Board performance is beingreviewed by assessing the skills and competencies required to govern a national organisation.

At Neami we recognise that the strength of the organisation is consumer participation both individually and collectively.This year will be the third year since the formation of the Victorian Neami WideConsumer Participation group, with similar groups forming in New South Wales and South Australia.The success of this group by having input into policy and promoting participation at Neami has a positiveeffect on the whole organisation.

Finally our thanks go to all the staff, consumers and partners of Neami for a very successful year and the very real prospects of an exciting future.

Julie AndersonPresident

Arthur PapakotsiasChief Executive Officer

Management ReportIt is with great pleasure that we commend this annual report to our supporters, funders, partner organisations andmost notably consumers and carers associated with Neami. Our continued success over the past year has beenachieved as a result of our commitment to the values of Neami, a strong belief in our mission and a clear philosophythat articulates a consumers’ right to fully participate in their community of choice.

Neami Annual Report 2004 Page 5

Neami’s Vision 3Table of Contents 4Management Report 5Board of Directors 6Neami National Administration 7Neami Organisational Chart 8Community Connections Improves Mental Health and Wellbeing 10Victorian Consumer Profile and Service Ultilisation 12New South Wales Consumer Profile and Service Ultilisation 142004 Annual Report NSW Housing and Support Program 15Partnerships 2004 16Implementing Change - the Challenge of Continuous Improvement 17Neami Port Adelaide 18

Financial Statements 2003/2004 19Treasurer’s Report 20Consolidated Statement of Cash Flows for the Year Ended 30 June 2004 21NSW Statement of Financial Performance for the Year Ended 30 June 2004 22Consolidated Statement of Financial Performance for the Year Ended 30 June 2004 23Consolidated Statement of Financial Position for the Year Ended 30 June 2004 24Notes to and Forming Part of the Financial Statement 25Audit Report Letter 33

Board of DirectorsChief Executive OfficerArthur PapakotsiasManager BusinessServicesPeggy RonnauFinance OfficerVanessa KaramesinisManager NationalAdministrationSue GlasgowBookkeeperAnne BullockAdministration OfficerMazzy StarResidential Services OfficerBrendan O’Connor

VictoriaVictorian StateManager-OperationsZeljko Borojevic

Neami DarebinManager Glen TobiasTeam ManagerKim HelyerCommunity Support WorkersPauline BrophyPaul BuckinghamLiz BurrageGrace ChiodoDiana CornishPeter CurotteGavin HalgeVoula HosemansAnne KennedyTony KennedyLucy McConvilleMaja PopovicLynne RoacheHoward SoulsbyAlex SiegalKate StricklandJosefa Puche Cano

Neami North EastManager Joe CassarTeam Manager Suzi TsopanosCommunity Support WorkersThomas AberdeenPaul BourkeJohn BrookLoren CampbellJane DunkleyRichard ElmerAlison HirthJulie-Anne LeslieLennart ReifelsWendy SciaccaJane SullivanPatrick DevlinJean CreweMel IvoneDavid SharpLisa ChamourasKristin Rogers

Feenix ProgramHeather Williams

Neami Splash Art StudioManager – Alix HunterCommunity Support WorkersLisa ArnottMelinda HarperKaren MitchellChris ReynoldsPhil CooperMark Egan

Neami WhittleseaManager (acting)Yasemin OznekActing Community Support WorkersAndrea Bottini-EvansLaurence McNaughtonEric MorganSuzi NesbittMarissa NicolsLisa WhitingGreg Mason

New South WalesNeami IllawarraManagerMichele MaitlandCommunity Support WorkersAmanda JordanCraig ParsonsIvan PooPenny WoosterKaren LettmanRebecca Ruiz

Neami South East SydneyManager Shaun WoodCommunity Support WorkersAlejandro MachuronMarianela Millar-PavezJasmine NashKevin BiddleJoanne Dullens

Neami South West SydneyManager JoanneMillingtonTeam ManagerEvan GiannakisCommunity Support WorkersAndrew BartonAmanda BrowneJannah BurgessAnna CahillDexy CarilloMichael SimpsonColin StoweRebecca TsangJoel ZimmerRenee RobinsonSareth SengAmie Fadl

South AustraliaNeami Port AdelaideManager Mark DoycleCommunity Support WorkerGorjana Brkic

Neami Board of DirectorsPresident Julie AndersonVice President Jon LangfordSecretary Bernie EdmondTreasurer Carol Pagnon/Evan Bichara

Kay De DonatoKhorshed KhistyLisa LaneMary MacRaeAnne McKenzieAlfred MayukaSaid SelimMargaret TomkinsMichael Summers

Neami Victoria Consumer Participation GroupSacha BrowneDerrick LawsonRob PetersTaner RemziMichael StylianouCathy SrebrenovskiChris TozerBridgett Watts

Acknowledgement of Partnershipsand Financial SupportNeami would like to thank the following groupsand organisations for their ongoing support:Absolute Women’s HealthARAFEMIArgyle Community Housing Trust NSWArts AccessBanyule Community Health CentreBanyule and Nillumbik Primary Care AllianceBesen Family FoundationBundoora HomesteadBunjil House – Austin HealthCarer Links NorthCentrax Computer ServicesCity of BanyuleCity of DarebinCity of WhittleseaCommunity Information WhittleseaCore DevelopmentDarebin Arts and Entertainment CentreDarebin Community Health CentreDepartment of Human Services,VictoriaDepartment of Human Services, South AustraliaEltham Community Health CentreEPICCEpping Secondary CollegeGateway ConnexionsHope Springs – Uniting ChurchHume Community Housing Association NSWIllawarra Area Health ServiceIllawarra Housing TrustIllawarra South Coast LifelineJames Ray & Co “The Caterers”Jobs AustraliaLalor LibraryLalor Living and Learning CentreLalor North Secondary CollegeLatrobe UniversityMental Health Co-ordinating Council NSWMental Illness Fellowship of VictoriaMercury Health

National Employment and Psychological ServicesNillumbik Shire CouncilNorth Central Metro Primary Care PartnershipNorth East Housing ServiceNorth East Primary Mental Health TeamNorthern Area Mental Health ServiceNorthern ArtsNorthern CASANorthern Primary Mental Health TeamNorth East Area Mental Health ServiceNSW CAGNSW Department of HousingNSW Health, Centre for Mental HealthNSW Office of Community HousingOrigin of ImagePeter Lalor Secondary CollegePhilips Gate IncPlenty Valley Community Health CentrePort Adelaide Mental Health ServicePreston Creative Living CentreRichmond Fellowship VictoriaSalvation Army – Lalor South East Sydney Area Health ServiceSouth West Sydney Area Health ServiceSpectrumSt George Housing AssociationSt John’s AmbulanceSt Vincent’s De Paul – LalorSupported Housing LimitedThornbury Women’s Neighbourhood HouseUniversity of WollongongVICSERV Victorian Aboriginal Health Service Family

Counselling ServiceVictorian Mental Illness Awareness CouncilVictorian Women’s TrustWhittlesea Community Mental Health CentreWISHINWomens’ Health in the NorthWorkforce

Neami National Administration

Neami Annual Report 2004 Page 7Page 6 Neami Annual Report 2004

Neami Annual Report 2004 Neami Annual Report 2004 Page 9

Manager, Neami Illawara

Manager, Splash Art StudioManager, Neami North East Manager, Neami DarebinManager, Neami Whittlesea

Community Support

Team

Community Support Team

Chief Executive Officer

Victorian State Manager – Operatons

Board of Directors

Visual ArtsStudio Koori Art

Program

CommunitySupport Team


TeamManager

Team Manager

FeenixProgram

Community Support

TeamCommunity

Support Team

Manager, National Business Services

Manager, Neami Port Adelaide

HousingProgram

ContinuousImprovement

Program

Administrationand Finance

YouthOutreach

Manager, Neami South West Sydney Manager, Neami

South East Sydney

TeamManager Community

Support Team



AdminOfficer


Neami Organisational Chart

As a consequence of locating our programs in the community, collaborative partnerships have beenstrengthened significantly. Neami’s rehabilitation services have real outcomes of connectedness andimproved confidence and competency among consumers.Without ongoing collaboration with localservices at the planning, implementation and evaluation stages of each project, opportunities forconsumers to participate in their community would be limited. Service sites have continued toexplore and develop new partnerships with local communities not ordinarily approached in the past such as religious communities and local traders.

Arts based practice has continued to be valued as an important strategy in improving mental healthand wellbeing in local communities and in providing opportunities for people to participate in thecultural life of their community. As a result, New South Wales sites have established an arts basedprogram for consumers in a community centre in Engadine, with a view to have an exhibition in the future.

Artists from Splash have been featured in Darebin Health Stories, a partnership initiative between the City of Darebin and local health service providers.The project focuses on key areas of health andwellbeing in Darebin and incorporates paintings and digital imagery from artists at Splash.The artworkis featured on postcards, posters, the City of Darebin website and in the project report.This was agreat opportunity for Splash artists.The project demonstrates the creative, economic and socialoutcomes that Splash can build with artists. It also illustrates the process of exchange and the communityoutcomes that inclusive community connections can facilitate.The project was launched at BundooraHomestead by the Mayor of Darebin.

Community Connections Improves Mental Health and WellbeingNeami’s mission to improve mental health and wellbeing through assisting individuals and groups to strengthen ties in local communities has seenexciting shifts this past year. We have seen improvements to the type of rehabilitation programs being provided and the strengthening of the serviceframework which supports these programs.

Across the services and across states, Neami has translated the mission into practice, creatingopportunities for people to improve their confidence, competence and connections with their localcommunities.This conscious move by Neami is supported by current research which states clearly that the variety and breadth of community ties an individual has, lead directly to improved mental and physical health and a sense of wellbeing regardless of economic or social status.

Neami continues to use both a consumer rated mental health outcome measure and a consumerrated needs assessment measure.These measures have assisted consumers in identifying theirparticular needs, interests and experience. Consumer and staff dialogue about those needs, interestsand experiences has lead to support for consumers to plan their personal journey of recovery andincrease their self confidence and wellbeing through community participation. For example, a consumerat South West Sydney has made a significant step in her recovery through identifying a need and interestand building confidence to participate in a local aerobics program with support from her worker.

An exciting outcome of Neami’s staff and consumer discussions about the value of communityconnections has lead to an increasing number of rehabilitation programs occurring in the community.Across service sites, the majority of programs occur in local community settings such as neighbourhoodhouses and community centres, local health and recreational venues, at festivals, art centres and publicplaces. At Neami North East young people have participated in the Jets Program, a Banyule Councilproject, to create music. Performances have been held and the group are just about to launch a CD. Neami Darebin has continued a land care group in collaboration with Collingwood Children’sFarm, where consumers have learnt about the environment and actively participated in the farm’s re-vegetation project, planting indigenous trees along the banks of the Yarra River.

“I was determined to walk the distance…It felt so good being part of thecommunity parade.” Consumer comment

Page 10 Neami Annual Report 2004 Neami Annual Report 2004 Page 11

Launch of Darebin Health Stories by the Mayor of Darebin. Photographer, Rachel Lowe.

Neami Surfers

Chart 5 Age Range of NeamiConsumers by Program

Aged 16-194

04

Aged 20-2424

240

Aged 25-3478

25119

Aged 35-4468

33117

Aged 45-5470

1697

Aged 55-6428

1049

Aged 65-740

25

0 25 50 75 100 125

OutreachHousingStructured Programs

55% of consumers fall into the 25-44 year agerange, which is no change from last year.

36% of consumers are over 44 years of age.

Only 9% of consumers across all programs are16-24 years of age.This group, unlike last year,are using structured programs to a higher degree.

Chart 6 Number and Location ofNeami Housing

Darebin37

North East17

Whittlesea15

Transitional5

0 10 20 30 40 50

%

Chart 7 Neami Housing Register

The individuals shown on the register have been assessed as requiring housing and support.The profile of this group is the same asdescribed in the Housing Deficit Report 2002and is estimated to be:

in unstable home/family situations37

homeless or transient30

in abusive situation or in unsafe housing13

in SRS’s inappropriately or living with ageingcaregivers

13living with friends short term/over-crowdedsituations

90 10 20 30 40 50

%

Chart 8 Increase in those waiting forhousing and support 2003 to 2004

2003100

542004

15455

0 50 100 150 200 250

% Males (an increase of 36%)% Females

Victorian Consumer Profile and Service UltilisationChart 1 Gender Breakdown of NeamiConsumers by Program

Outreach152

121Structured Programs

248185

Housing46

42

0 50 100 150 200 250

% Males% Females

This chart represents an overview of Neami’sservice utilisation rates over the year 2003/4.There were 433 consumers involved in grouprehabilitation programs, 252 consumers receivingoutreach support and 109 consumers in supportedhousing.The total number of consumers at Neamithis year was 657 as some consumers (137)participate in more than one program.There wasan increase in consumers accessing rehabilitationprograms from 365 last year to 433 this year.This relates to a number of people who havemoved through our rehabilitation programs.

Women make up 44% of consumers in home-based outreach programs, 48% in supportedhousing and 48% in group rehabilitation programs.Neami is committed to attaining an equitableparticipation rate for women in Neami servicesand has targets in place for each service site.

Chart 2 Cultural Diversity Profile

North East1

2333

Darebin10

6144

Whittlesea5

3925

Splash1214

7

0 15 30 45 60 75

% Aboriginal and Torres Strait Islanders (A/TSI)% Non-English speaking countries (NESC)% Non-English speaking backgrounds (NESB)

Representation of Aboriginal and Torres StraitIslanders across the municipalities of Darebin,Whittlesea, Banyule and Nillumbik is 0.5% of thetotal population. Neami provides a service toAboriginal and Torres Strait Islanders at an averagerate of 4.3% of Neami’s consumers, including17% at Splash Art Studio.This is more than 8times the regional population of Aboriginal andTorres Strait Islanders.

People born in countries where English is notthe first language (NESC) make up 28% of thepopulation of Darebin,Whittlesea, Banyule andNillumbik while making up 21% of Neamiconsumers. People from backgrounds other thanEnglish speaking (NESB) represents 19% acrossthe four local government areas while making up 17% of Neami’s consumers. Neami wishes to improve its inclusion of people from culturallyand linguistically diverse (CALD) communitiesand are working with Area Mental HealthServices to achieve even better results.

Chart 3 Consumer Unmet Needs

Company 18

Intimate relationships19

Access to a range of daily activities14

0 5 10 15 20 25

% Consumer Nomination

Of the 22 domains in the CamberwellAssessment of Need the needs for company,intimate relationships and activities rate thehighest as unmet needs by Neami consumers.Based on this evidence Neami CommunitySupport Workers are assisting consumers tomake a range of community connections. Neamiis listening to consumers and recent evidencewhich states the importance of community ties and associations in improving quality of life,mental health, wellbeing and physical health.

Chart 4 Who Consumers Live With

Alone35

Children4

Co-tenants18

Other1

Friends1

Relatives4

Parents24

Partner13

0 10 20 30 40 50

%

Neami recognises the isolation many consumersface with 35% of Neami consumers living alone.Neami works at all program levels to increaseconnections between consumers and theircommunity thus reducing isolation.


1.A commitment by the consumers to engage in and drive their own recovery process and by doing so, making a decision to change their lives in a positive manner.

2.The clinicians at the local Area Mental Health Services who welcomed our presence, ourpractice and our positive, recovery-focused attitudes towards people with mental health issues,

3.The staff from the Centre for Mental Health who had the vision and desire to develop newcommunity services that provide consumers with new opportunities for recovery in theircommunity of choice,

4.The four housing associations that persevered with the trials and tribulations of procuring 37 properties with each property reflecting the needs and desires of consumers to live within their community of choice,

5. Finally, the dedication and commitment of Neami staff who have had a relatively short period of time to learn about the consumers, the work, their local community and each other.

The indicators of the success of the program are numerous and include such factors as significantly reducing hospital re-admissions, consumers creating new social contacts, reconnecting to family andfriends, getting jobs, engaging in meaningful activities such as art and further education and mostimportantly starting to take control of their lives.

From an organisational perspective we are engaging with a number of networks and becoming morefamiliar with resources and characteristics of the communities associated with South West Sydney,South East Sydney and Illawarra. As we become more familiar with each area the need to modify ourservices becomes evident. As such each Neami New South Wales service is adapting and tailoring itsservice in order to ensure local relevance and applicability.

However the HASI program has not been without its unique challenges.We did have difficultyattracting staff that shared our values and understood our practices and approach to psychosocialrehabilitation.We also found the distances between the three Neami New South Wales sites and thedistance between all our New South Wales services and the National Administration Office meantwe had to put extra effort and cost into communication processes and have had to make ouradministration services more robust and better resourced.

It has now been 18 months since we came to New South Wales and all three Neami servicesoperating from Wollongong, Hurstville and Liverpool are well established.The challenge for the near future is to embark on an evaluation process so we can more fully reflect and learn from theprocesses, structures and resources we utilised in order to develop these services.We are also keento see how we can improve outcomes for consumers in such a program and seek to address thegrowing number of referrals.

New South Wales Consumer Profile and Service UltilisationStatistics for NSW 2003 -2004Illawarra

Aged Under191

Aged 20-242

Aged 25-344

Aged 35-441

Aged 45-542

Aged 55-6400 1 2 3 4 5 6

Background2 Aboriginal and Torres Strait Islanders (A/TSI)3 Culturally and linguistically diverse (CALD)

SexMales 5 Females 5

DiagnosisSchizophrenia 3 Personality disorder 2 Bi polar 1 Schizo-affective 1 Depression 1

Average bed stay days Past 12 months 73 Previous 12 months 185

South East Sydney

Aged Under190Aged 20-24

2Aged 25-34

6Aged 35-440Aged 45-54

1Aged 55-6400 1 2 3 4 5 6

Background1 Aboriginal and Torres Strait Islanders (A/TSI)4 Culturally and linguistically diverse (CALD)


DiagnosisSchizophrenia 9

Average bed stay days Past 12 months 32Previous 12 months 195

South West Sydney

Aged Under190Aged 20-24

2Aged 25-34

9Aged 35-44

7Aged 45-54

3Aged 55-64

40 2 4 6 8 10 12

Background 2 Aboriginal and Torres Strait Islanders (A/TSI)8 Culturally and linguistically diverse (CALD)


DiagnosisSchizophrenia 17Schizo-affective 2Personality Disorder 2Bi-Polar 2First Episode Psychosis 1Asbergers 1

Average bed stay days Past 12 months 18Previous 12 months 101


The development of the Housing and Support Initiative (HASI) in NSW appears to have developed successfully. The success is due to five main factors:

2004 Annual Report NSW Housing and Support Program

Implementing Change - the Challenge of Continuous ImprovementNeami is committed to making improvements to all parts of the organisation. Continually improving creates a lot of change. Change creates bothanxiety and excitement for consumers, staff and Board members. Neami has endeavoured to channel the change into new learning’s and skilldevelopment, which lead to positive outcomes for all associated with Neami.

Neami has attained accreditation from the Quality Improvement Council of Australia.Theaccreditation involved over 35 staff, consumers and Board members in self-assessment and thedevelopment of the continuous improvement work plan.The work plan for 18 months includes:

■ Develop and implement an improved service planning and evaluation framework for all NeamiService Sites

■ Integrate the governance, admin/finance and service delivery policy/procedures into one accessible document with inbuilt update and feedback systems

■ Implement specific strategies to strengthen the Board’s role in monitoring finance andadministration practice consistent with Neami’s strategic directions

■ Ensure that regular and thorough OH&S audits and staff training are carried out■ Clearly describe the process for coordinating performance appraisal and staff development

processes across the organisation including development of staff skills and training database.

Area Mental Health ServicesImproved relationships with Area Mental Health Services has greatly enhanced Neami’s ability to assistconsumers.The development of jointly planned individual service plans with consumers has directlyimproved the service that consumers receive from Neami and clinical services. All involved in the planknow what is happening, by whom and by when.

The importance of perception of needNeami is researching the implementation of improvements to the Camberwell Assessment of Need with its author Michael Slade of the UK.The outcomes so far indicate that consumers find the assessment easier to complete. The new system also puts increased emphasis on the consumer’sperception of their need.This creates a dialogue between consumer and worker, which leads to a plan of support producing positive outcomes for consumers.

Consumer Participation GroupThe Neami Consumer Participation Group in Victoria, which meets monthly with Neami managementhas reviewed its operation and has set a more structured program for 2004/05.Two representativesfrom each service are selected and paid for their monthly involvement.The yearly program will involvea number of training sessions and the review of a number of consumer issues and procedures such asthe complaints procedure and the consumer code of ethics. NSW services have formed a consumergroup and have had a number of meetings to establish their group.Victoria and NSW plan to have aconference hook up in September to further bridge the gap between states.

Neami has recently reviewed its policy on staff supervision, which aims to clarify in practical terms the essential elements of supervision and the reflective nature of supervision at Neami.The guidelinesexplain how each staff member and their manager are accountable for creating a learning environment,assessing performance, engaging in honest communication and creating plans for skill development.Every staff member at Neami spends 1 hour minimum with their supervisor every fortnight.This is alarge investment which has delivered good interest in terms of improved service delivery, increasedstaff satisfaction, better utilisation of staff skills and improved communication.

Partnerships 2004Neami places great value on forming partnerships with a variety of community organisations which will directly assist consumers in their own recoveryand to make connections with the community. Neami’s strong partnerships with clinical mental health services and community housing providers greatlyimproves the quality of service to every consumer. Neami’s collaboration with primary care services, local government services and community-basedarts, welfare and recreational services greatly improve access to these generic services by consumers.

Many services are pivotal in the provision of quality care and ensuring the health and wellbeing ofevery consumer is optimised. If one of these services fails the consumer, all fail. Strong partnershipsare built on trust and respect and the willingness to collaborate based on the needs of the consumer.Neami has worked tirelessly to create and maintain strong partnerships.

Supported Housing Limited (SHL)Neami’s partnership with Supported Housing Limited (SHL) continues to grow and bear fruit. SHLand Neami applied to the Victorian Government’s Social Housing Innovations Program and as a resultthree new single bedroom units have been built, providing new homes for three consumers.This istimely, as the Neami housing register (list of people waiting to be housed) has ballooned out to over200 people. Demand unfortunately, far outweighs supply.

As one way to address the lack of housing options for consumers, Neami and SHL have put a proposalto the Department of Human Services, Office of Housing.The project proposes to transfer generalhousing stock in which current Neami clients live to SHL. SHL would provide property managementand Neami would provide support and obtain nomination rights to the properties.We remain hopefulof a positive outcome regarding the proposal and are expecting to hear from the department in thenear future. In the meantime Neami and SHL will continue to pursue other viable alternative housingoptions to improve opportunities for consumers in need of housing and support.

Victorian Public Mental Health Clinical ServicesVictorian Public Mental Health Clinical Services (North and North East Area Mental Health Services)and Neami have worked together for over 15 years now.With over 50% of our clients being jointclients, the importance of maintaining and continually improving on our shared care of clients is vital.The last year has seen a number of new initiatives in the Northern and North Eastern areas aimed atimproving our collaborative efforts.These include;

■ developing joint individual service plans for all clients■ conducting joint program planning and evaluation forums■ developing appropriate joint rehabilitation groups ■ instigating orientation sessions that involve the respective services for all new workers■ conducting joint staff development and training sessions■ scheduling regular case conferences and review sessions.

The last year has also seen a strengthening in the relationship between Bunjil House of Austin Health,the secure extended care facility for the Northern region, and Neami. A partnership arrangement hasbeen established enabling clients to access Neami’s rehabilitation programs from this inpatient facilityto assist consumers to make connections back into community life.

NSW Area Mental Health ServicesOur partnerships with the Area Mental Health Service Teams located within South West Sydney,South East Sydney and Illawarra Area Health Services have progressed and matured with time.We have clarified and effectively demonstrated our role as providers of psychosocial rehabilitationservices for people with complex care needs. Equally, the Mental Health Teams have demonstrated a strong desire to work in collaboration to form a strong, integrated mental health service system.Our future aims are now to develop written linkage agreements that reflect the respective roles andresponsibilities and seek to address the growing needs of consumers referred by AMHS for housingand support. Over 80 people have been identified as being in urgent need of such a service and weare confident that recent announcements by the NSW State Government to increase funding formental health services will lead to better outcomes for consumers.

NSW Housing AssociationsNeami NSW works with 4 housing associations (St. George, Illawarra, Hume and Argyle). Over the past 12 months they have procured a total of 37 properties for which they assume tenancy and property management responsibilities.This has been quite a challenge given each consumer hasidentified an area and type of housing they desire.With the consumer being housed comes the taskof clarifying roles, responsibilities and sharing information.This has provided us with a rich and valuablelearning experience for both Neami staff and the staff of the Housing Associations.Whilst the fourhousing associations all share the same commitment to better consumer outcomes they each haveslight organisational variances in their approach to their work. we are pleased to report that these variancesprovide us with the opportunity to adapt and embrace the different characteristics of the differentorganisations and to work cooperatively.The consumers seem to be forming good relationships withthe housing associations and understand clearly how their role differs from ours.We are optimisticthat we are at a point in time when we can develop a written linkage agreement that will reflectthese good practices and the communication that occurs between the two organisations.


Collaborative work by Jarred Harvey and staff at Splash Art Studio Bev Cooper, 2004

Financial Statements 2003/2004

Neami Port AdelaideSouth Australia Online!!

Neami successfully tendered for the “Provision of Supported Housing for People with ComplexNeeds” offered by the South Australia Department of Human Services, and has just opened its firstbranch at Port Adelaide.The Port is steeped in maritime history and is a 20-minute drive northwestof the Adelaide CBD.The Neami office is very close to the harbour.

The tender is part of a number of demonstration projects being undertaken throughout SouthAustralian metropolitan and rural locations.

In partnership with local Mental Health Clinical Services and the South Australian Housing Trust,Neami provides rehabilitation and support services to assist consumers with housing stability and to connect with their community.The project is a modest one catering for six consumers initially,however this is with the view that there will be an increase in capacity as the project develops.

In just over three months Neami has met all partners involved in the project, employed staff, establishedan office, interviewed all consumers and commenced service provision.The New South Walesexperience certainly assisted Neami in planning the service in Port Adelaide.

Everyone is keen to “get moving”. Staff have visited the Victorian sites as part of their orientation and are ready to promote the Neami philosophy.The local mental health clinical services are verywilling partners and the consumers are very excited at the prospect of gaining safe, affordable andsecure housing.

Neami’s presence in SA is a very welcome one and undoubtedly will contribute to the developmentof a more effective psychiatric rehabilitation and disability support sector in this state.


Financial Statements 2003-2004

Consolidated Statement of Cash Flows for the Year Ended 30 June 2004$

Notes 2003/2004

Cash Flows From Operating ActivitiesReceiptsReceipts from Business Undertakings (1,715)Receipts from Charitable Contributions 315Receipts from Clients Fees 2,783Operating Grant Receipts:

Dept. of Human Services Grants (Victoria) 2,628,710Dept. of Human Services Grants (S.A.) 276,250NSW Health Department Grants 1,610,138Local Government Grants 4,273Other Grants 19,417

Interest Received 39,053Other Revenue Recoveries 32,194

Total Receipts 4,611,418

PaymentsPayments to suppliers and employees 4,078,077Prepayments (3,562)

Total Payments 4,074,515

Net Cash Generated From Operating Activities (A) 536,903

Cash Flows from other activitiesFixed assets purchases (112,355)Proceeds on disposal of fixed assets (736)

Net Cash Provided by other activities (B) (113,090)

Net Increase/(Decrease) in Cash Held 2 (A+B) 423,812

Cash at the Beginning of the Financial Year 881,886

Cash at the End of the Financial Year 3 1,305,699

I have a great deal of pleasure in reporting on the financial activities of Neami for the year ended 30 June 2004.

Total revenue for the year was $4,418,919 of which Human Services (VIC) Grants totalled $2,497,120, Human Services (S.A.) Grants totalled $37,500 and NSW HealthDepartment Grants totalled $1,787,877.

Neami reported an operating deficit for this financial year of $57,166. Our net cash position increased by $423,812 as funding for the new service currently being established in South Australia,Tenant Establishment Funding in NSW and Capital Works in Victoria remain unspent as at 30th June 2004.

Neami’s total assets are $2,181,128 and its liabilities are $1,080,782.

Neami’s growth in the past fifteen years from 1990 to 2004 inclusive:

1990 1994 1998 2002 2004Funding from grants $58,150 $418,724 $1,849,300 $2,374,128 $4,284,997 Staff numbers 1.5 EFT 8.3 EFT 42.0 EFT 44.8 EFT 69.3 EFTStaff salaries $37,633 $282,452 $1,357,194 $1,756,671 $3,286,342 No. of motor vehicles - 3 20 20 37 Working capital $9,978 $42,436 $214,537 $217,830 $402,330 Net Assets $15,330 $128,918 $579,649 $475,151 $983,750

Funding from grants

19901994199820022004

$ 0 .5M 1M 1.5M 2M 2.5M 3M 3.5M 4M 4.5M

Commitments for the next financial year include the relocation of the Victorian Art Studio and National Business Services.

I would like to thank the President, Board of Directors, Chief Executive Officer and all staff for their dedication, enthusiasm and hard work throughout this past year. I would also like to thank the Finance Sub-Committee for their advice and guidance.

On behalf of Neami Limited I would like to thank the organisations which have provided us with special project grants.

Evan BicharaHonourary Treasurer


Treasurer’s Report


$ $ $ $ $

2002/2003 Notes Victoria New South Wales South Australia 2003/2004

Revenue4 436 0 0 436

350 Charitable Contributions 5 315 0 0 3152,544,319 Victorian Human Services Grants 6 2,497,120 0 0 2,497,120

917,849 NSW Health Department Grants 7 0 1,642,882 0 1,642,882195,269 NSW Health Department Establishment Grants 7 0 144,995 0 144,995

0 South Australian Human Services Grants 8 0 0 37,500 37,50025,792 Income From Investments 9 20,812 18,241 0 39,05339,014 Local Government Grants 10 4,273 0 0 4,27319,688 Other Grants 12 19,417 0 0 19,41739,818 Other Revenue Recoveries 11 25,920 7,010 0 32,930

3,782,099 Total Revenue $ 2,568,291 1,813,128 37,500 4,418,919

Expenses20,187 Audit/Legal/Accounting 13 13,278 3,452 0 16,73074,703 Client Costs 14 61,529 63,627 0 125,1571,481 Finance Costs 15 2,049 3,030 0 5,079

13,120 Fuel/Light/Power 16 12,468 5,278 318 18,06595,144 Motor Vehicle Expenses 17 55,698 43,322 1,146 100,166

116,736 Office Costs 18 78,649 74,734 495 153,879175,181 Occupancy Costs 19 79,406 110,308 4,616 194,33038,252 Property/Equipment/Maintenance 20 18,948 12,824 3,681 35,453

866,120 Staff Related Costs 21 685,684 374,191 12,109 1,071,984137,112 Other 22 127,681 89,547 1,469 218,697

1,621,234 Salaries 23 1,422,690 931,123 10,172 2,363,98545,007 Program Establishment Costs 24 0 144,995 7,661 152,65613,475 Special Grants 25 19,906 0 0 19,906

3,217,752 Total Expenses $ 2,577,986 1,856,433 41,666 4,476,086

564,347 Operating Surplus/(Deficit) For The Year $ (9,695) (43,305) (4,166) (57,166)


NSW Statement of Financial Performance for the Year Ended 30 June 2004Consolidated Consolidated

$ $ $ $ $

2002/2003 Notes Illawarra S.E. Sydney S.W. Sydney 2003/2004

Revenue917,849 NSW Health Department Grants 7 355,223 355,215 932,445 1,642,882195,269 NSW Health Department Establishment Grants 7 33,502 36,178 75,316 144,995

2,206 Income From Investments 9 1,035 1,035 16,170 18,2410 Other Revenue Recoveries 11 0 5,668 1,342 7,010

$1,115,324 Total Revenue $ 389,760 398,096 1,025,273 1,813,128

Expenses9,295 Audit/Legal/Accounting 13 171 171 3,109 3,452

666 Client Costs 14 14,471 16,708 32,448 63,627395 Finance Costs 15 34 34 2,962 3,030

1,199 Fuel/Light/Power 16 1,006 1,387 2,885 5,27830,490 Motor Vehicle Expenses 17 8,682 11,570 23,070 43,32230,244 Office Costs 18 14,072 19,032 41,630 74,73453,173 Occupancy Costs 19 17,326 26,288 66,694 110,3083,749 Property/Equipment/Maintenance 20 3,718 2,774 6,332 12,824

165,088 Staff Related Costs 21 65,229 75,599 233,363 374,19129,234 Other 22 22,979 17,759 48,809 89,547

286,645 Salaries 23 221,754 203,849 505,520 931,12345,007 Program Establishment Costs 24 33,502 36,178 75,316 144,995

$655,185 Total Expenses $ 402,946 411,349 1,042,138 1,856,433

$460,139 Operating Surplus/(Deficit) For The Year $ (13,186) (13,254) (16,866) (43,305)


Consolidated Statement of Financial Performance for the Year Ended 30 June 2004



Consolidated Statement of Financial Position for the Year Ended 30 June 2004$ $

2002/2003 Notes 2003/2004

Assets881,886 Cash At Bank and On Hand 26 1,305,699

8,401 Debtors and Accrued Revenue 27 161,60319,372 Deposits 28 15,810

909,659 Total Current Assets 1,483,112

Non Current Assets195,181 Furniture, Fittings and Equipment 29 201,844574,423 Motor Vehicles 30 496,172

769,604 Total Non Current Assets 698,016

1,679,263 Total Assets 2,181,128

Equities475,101 Accumulated Surplus 1,040,917565,816 Net Surplus/(Deficit) (57,166)

1,040,917 Total Equities 983,750LiabilitiesCurrent Liabilities

21,547 Creditors 31 30,088 70,871 Tax & GST Payable 32 114,3366,864 Accrued Expenses 33 55,025

231,676 Revenue Received In Advance 34 576,565129,231 Provision for Employee Entitlements 35 173,88879,589 Other Liabilities 36 130,881

539,779 Total Current Liabilities 1,080,782

Non Current Liabilities98,568 Provision for Employee Entitlements 37 116,595

98,568 Total Non Current Liabilities 116,595

638,346 Total Liabilities 1,197,377

1,679,263 Total Equity and Liabilities 2,181,128

Note 1A Statement of Significant Accounting PoliciesThis financial report is a general purpose financial report that has been prepared in accordance with applicable Australian Accounting Standards and other mandatory professional reporting requirements.

The financial report of Neami Limited is prepared on an accruals basis and is based on historical costs and does not take into account changing money values or, except, where stated,current valuations of non current assets. Cost is based on the fair values of the consideration given in exchange for assets.

The following is a summary of the significant accounting policies adopted by Neami Limited in the preparation of the financial statements.

(i) CashCash includes cash on hand, deposits held at call with banks and investments in term deposits.

(ii) Investments Investments are brought to account at cost and distribution of interest is recognised when received.

(iii) Acquisition of Assets The cost method of accounting is used for all acquisitions of assets regardless of the type of asset acquired. Cost is determined as the fair value of the assets given up at the date of acquisition given in exchange for the assets plus costs incidental to the acquisition. Motor vehicles, furniture, fittings and equipment are brought to account at cost less, where applicable, any accumulated depreciation.

The gain or loss on disposal of all fixed assets is determined as the difference between the carrying amount of the asset at the time of disposal and the proceeds of disposal, and is included in operatingprofit in the year of disposal.

(iv) Funding Held for Future Periods Neami Limited receives funding from various sources to run programs. Funds remaining unspent at the end of each financial year are carried forward as a liability, to be expended in a future accounting period.

(v) Employee Entitlements Provision is made for the liability of employee entitlements arising from services rendered by employees to balance date. Such employee entitlements as annual leave and long service leave have beenmeasured at their nominal amount. Contributions made to employee superannuation funds are charged as expenses when incurred.

(vi) Income Tax As a registered charity, Neami Limited is not liable for the payment of income tax on its earnings.

(vii) Goods and Services Tax (GST) Revenues, expenses and assets are recognised net of the amount of GST, except where the amount of GST incurred is not recoverable from the Australian Taxation Office. In these circumstances the GST is recognised as part of the cost of acquisition of the asset or as part of an item of the expense. Receivables and payables in the Statement of Financial Position are shown exclusive of GST.

Note 1B Disclosing the Impact of Adopting Australian Equivalents to International Financial Reporting Standards (AASB 1047)The adoption of the Australian equivalents to International Financial Reporting Standards will result in changes to such accounting policies as Impairment of Assets and Provisions and Contingent Liabilities & Contingent Assets.

Although Neami has not quantified the effect of the changes with sufficient reliability to make disclosures covering positive and negative results at this stage, we do not foresee significant impacts on thereported financial position and performance of the organisation.


Notes to and Forming Part of the Financial Statement for the Year Ended 30 June 2004



Notes to and Forming Part of the Financial Statement for the Year Ended 30 June 2004 cont’d

New South New South SouthVictoria Wales Consolidated Victoria Wales Australia Consolidated

2002/2003 2002/2003 2002/2003 2003/2004 2003/2004 2003/2004 2003/2004

Note 8 S.A. Human Services Grants0 0 0 Recurrent Funding 0 0 37,500 37,5000 0 0 Establishment Grants 0 0 0 00 0 0 Total S.A. Human Services Grants 0 0 37,500 37,500

Note 9 Income From Investments23,586 2,206 25,792 Bank Interest 20,812 18,241 0 39,05323,586 2,206 25,792 Total Income From Investments 20,812 18,241 0 39,053

Note 10 Local Government Grants39,014 0 39,014 Other Grants 4,273 0 0 4,27339,014 0 39,014 Total Local Government Grants 4,273 0 0 4,273

Note 11 Other Revenue Recoveries800 0 800 Insurance Recoveries 3,277 6,726 0 10,003

3,365 0 3,365 Profit On Sale Of Assets 736 0 0 73633,263 0 33,263 Sundry Income 21,507 284 0 21,7912,391 0 2,391 Consultancy Income 400 0 0 400

39,818 0 39,818 Total Other Revenue Recoveries 25,920 7,010 0 32,930

Note 12 Other Grants0 0 0 Housing Establishment Funds 0 0 0 0

19,688 0 19,688 Supp. Housing Development Foundation 19,417 0 0 19,4170 0 0 Miscellaneous Grants 0 0 0 0

19,688 0 19,688 Total Other Grants 19,417 0 0 19,417

Note 13 Audit/Legal/Accounting2,350 1,584 3,934 Audit 3,533 588 0 4,1201,519 7,710 9,229 Consultant Accountant 434 1,484 0 1,9172,099 0 2,099 Bad Debts - Group Home Loans 250 0 0 250

6 0 6 Legal Fees 4,143 1,381 0 5,5254,918 0 4,918 Standards Accreditation 4,918 0 0 4,918

10,892 9,295 20,187 Total Audit/Legal/Accounting 13,278 3,452 0 16,730




2002/2003 2002/2003 2002/2003 2003/2004 2003/2004 2003/2004 2003/2004

Note 2 Reconciliation Of Net Cash Provided105,677 460,139 565,816 Operating Surplus/(Deficit) (9,695) (43,305) (4,166) (57,166)

Non-cash flows in Operating Surplus:77,870 22,478 100,347 Depreciation 102,112 80,363 1,469 183,943

Changes in assets and liabilities:(198,326) (365,935) (564,261) (Increase) / Decrease in Fixed Assets (24,167) (56,046) (32,142) (112,355)

33,992 0 33,992 (Increase) / Decrease in Accounts Receivable 3,109 (32,562) (123,750) (153,203)(4,034) (11,238) (15,271) (Increase) / Decrease in Deposits 11,213 (6,931) (720) 3,56224,301 2,958 27,259 Increase / (Decrease) in Accounts Payable (5,590) (841) 14,972 8,5414,260 (574) 3,687 Increase / (Decrease) in PAYG & GST Payable (381) 3,732 40,114 43,465

(41,852) 201,642 159,790 Increase / (Decrease) in Funding In Advance 127,566 (145,177) 362,500 344,889620 0 620 Increase / (Decrease) in Other Liabilities 1,291 50,000 0 51,291

(5,702) 107 (5,594) Increase / (Decrease) in Accrued Expenses 9,777 36,988 1,395 48,160102,609 26,057 128,666 Increase / (Decrease) in Provisions 20,744 41,833 107 62,68499,415 335,635 435,050 Net cash provided by operating activities 235,981 (71,946) 259,778 423,812

Note 3 0 Reconciliation Of Cash1,600 600 2,200 Cash On Hand 1,600 900 600 3,100

544,701 334,985 879,686 Cash At Bank 780,682 262,739 259,178 1,302,599546,301 335,585 881,886 Cash at the end of the year 782,282 263,639 259,778 1,305,699

Note 4 Business Undertakings1,469 0 1,469 Lease and Sale Of Artwork 436 0 0 4361,469 0 1,469 Total Business Undertakings 436 0 0 436

Note 5 Charitable Contributions350 0 350 Membership and Donations 315 0 0 315350 0 350 Total Charitable Contributions 315 0 0 315

Note 6 VIC Human Services Grants2,400,363 0 2,400,363 Recurrent Funding 2,468,785 0 0 2,468,785

20,425 0 20,425 Primary Care Partnership Funding 0 0 0 088,846 0 88,846 Non-Recurrent Funding 10,639 0 0 10,63934,684 0 34,684 Youth Outreach Support 17,695 0 0 17,695

0 0 0 Minor Works Grants 0 0 0 02,544,319 0 2,544,319 Total Human Services Grants 2,497,120 0 0 2,497,120

Note 7 NSW Health Department Grants0 917,849 917,849 AHS - Recurrent - Housing Support 0 1,642,882 1,642,8820 195,269 195,269 Establishment Grants 0 144,995 144,9950 1,113,118 1,113,118 Total NSW Health Department Grants 0 1,787,877 1,787,877





2002/2003 2002/2003 2002/2003 2003/2004 2003/2004 2003/2004 2003/2004

Note 18 Office Costs17,695 11,051 28,746 Office Requirements 14,590 21,318 9 35,9179,006 2,379 11,385 Computer Supplies and Service 5,833 4,311 236 10,379

582 85 667 Web Site Development 0 0 0 03,283 547 3,831 Postage 6,175 3,036 109 9,320

10,692 4,565 15,257 Printing & Photocopying 9,953 10,149 0 20,10239,547 11,331 50,878 Telephones 37,259 31,158 141 68,5595,686 286 5,972 Internet Expenses 4,839 4,763 0 9,602

86,492 30,244 116,736 Total Office Costs 78,649 74,734 495 153,879

Note 19 Occupancy Costs42,086 2,763 44,848 Insurance 5,829 2,394 717 8,94077,138 47,227 124,365 Rent 70,461 104,481 3,072 178,014

550 0 550 Security 798 2,175 827 3,8000 3,027 3,027 Relocation Expense 0 1,170 0 1,170

2,234 156 2,390 Rates 2,317 89 0 2,406122,008 53,173 175,181 Total Occupancy Costs 79,406 110,308 4,616 194,330

Note 20 Property/Equipment/Maintenance12,738 1,951 14,689 Cleaning 9,290 9,838 0 19,12821,764 1,799 23,563 Repairs & Maintenance 9,658 2,986 3,681 16,32534,502 3,749 38,252 Total Property/Equipment/Maintenance 18,948 12,824 3,681 35,453

Note 21 Staff Related Costs17,795 7,711 25,505 Contractors/Consultants 4,618 8,482 0 13,1002,423 0 2,423 Income Protection Insurance 0 0 0 0

634,845 68,260 703,105 Staff Fringe Benefits 630,930 286,629 4,799 922,357825 2,846 3,671 Management Supervision 0 450 0 450

0 0 0 Management Team Training 0 4,480 0 4,480249 0 249 Medical Costs 469 3 0 471

3,436 255 3,691 Membership/Subscriptions 2,835 640 0 3,47529 14 43 Neami Wide Training 1,423 4,017 0 5,440

554 43 597 Publications 135 242 0 3771,196 280 1,475 Library 383 1,502 0 1,885

12,429 34,402 46,831 Recruiting Costs 11,144 22,479 727 34,3501,749 772 2,522 Staff Amenities 3,576 4,951 0 8,527

167 42 209 Staff Counselling 857 127 0 98423,295 5,270 28,565 Staff Training & Conferences 11,243 7,590 0 18,833

0 0 0 Conferences 14,515 6,910 0 21,4252,040 45,194 47,235 Travelling & Taxi Expenses 3,557 25,690 6,584 35,831

701,032 165,088 866,120 Total Staff Related Costs 685,684 374,191 12,109 1,071,984




2002/2003 2002/2003 2002/2003 2003/2004 2003/2004 2003/2004 2003/2004

Note 14 Clients Costs1,314 0 1,314 Home Cleaning & Maintenance 3,436 465 0 3,901

0 0 0 Tenant Contents Insurance 0 50,000 0 50,0000 0 0 Establishment Costs 0 0 0 00 0 0 Evaluations 0 0 0 00 0 0 HEF Client Payments 0 0 0 00 666 666 Resident Program Costs 0 12,915 0 12,915

21,894 0 21,894 Home Requirements 18,739 0 0 18,739378 0 378 Translating / Interpreting 67 0 0 67

0 0 0 Carer Initiative 676 0 0 676195 0 195 Community Liaison Role 0 0 0 0

49,248 0 49,248 Program Costs 37,882 0 0 37,882(1,750) 0 (1,750) Client Reimbursements (2,783) (95) 0 (2,878)

2,758 0 2,758 Consumer Participation 3,513 342 0 3,85574,038 666 74,703 Total Client Costs 61,529 63,627 0 125,157

Note 15 Finance Costs1,086 395 1,481 Bank Charges 2,049 3,030 0 5,0791,086 395 1,481 Total Finance Costs 2,049 3,030 0 5,079

Note 16 Fuel/Light/Power9,060 1,199 10,258 Electricity 10,090 5,278 0 15,3682,862 0 2,862 Gas 2,379 0 318 2,697

11,922 1,199 13,120 Total Fuel/Light/Power 12,468 5,278 318 18,065

Note 17 Motor Vehicle Expenses193 61 254 Car Wash 464 1,052 0 1,516

19,042 7,771 26,813 Insurance 19,285 16,693 1,106 37,08418,977 2,732 21,710 Petrol 24,830 16,647 13 41,49018,576 3,219 21,794 Registration 10,081 4,088 0 14,16912,998 842 13,840 Repairs & Maintenance 9,012 2,717 26 11,755

0 14,080 14,080 Lease Payments 0 (1,495) 0 (1,495)2,400 0 2,400 Excess on Insurance Claims 800 1,527 0 2,327

11 1,785 1,796 Tolls & Parking 515 2,093 0 2,608(7,543) 0 (7,543) Staff Reimbursements (9,289) 0 0 (9,289)64,654 30,490 95,144 Total Motor Vehicle Expenses 55,698 43,322 1,146 100,166





2002/2003 2002/2003 2002/2003 2003/2004 2003/2004 2003/2004 2003/2004

Note 26 Cash At Bank and On Hand0 0 0 CBA Cheque Account 424,410 0 259,178 683,5880 0 0 CBA DGR Account 12,020 0 0 12,0200 0 0 CBA H.E.F. Account 4,204 0 0 4,2040 0 0 CBA Term Deposits 310,000 0 0 310,000

6,504 0 6,504 Fitzroy & Carlton Credit Co-op 6,493 0 0 6,4930 333,157 333,157 Macquarie Cash Management Account 0 262,739 0 262,7390 1,828 1,828 NAB NSW Admin Account 0 0 0 0

393,765 0 393,765 NAB Cheque Account 0 0 0 011,921 0 11,921 NAB DGR Cheque Account 0 0 0 01,643 0 1,643 NAB H.E.F. Account 0 0 0 0

130,869 0 130,869 NAB Term Deposits 23,555 0 0 23,5551,600 600 2,200 Petty Cash On Hand 1,600 900 600 3,100

546,301 335,585 881,886 782,282 263,639 259,778 1,305,699

Note 27 Debtors and Accrued Revenue7,165 0 7,165 Accounts Receivable - Administration 3,141 0 0 3,1411,236 0 1,236 Accounts Receivable - Art Studio 2,150 0 0 2,150

0 0 0 Accounts Receivable - Illawara 0 32,562 0 32,5620 0 0 Accounts Receivable - Port Adelaide 0 0 123,750 123,750

8,401 0 8,401 Total Debtors and Accrued Revenue 5,291 32,562 123,750 161,603

Note 28 Deposits4,034 0 4,034 Suspense (7,179) 7,691 0 5124,100 11,238 15,338 Bonds 4,100 10,478 720 15,2988,134 11,238 19,372 Total Deposits (3,079) 18,169 720 15,810

Note 29 Furniture, Fittings and Equipment322,913 0 322,913 Victoria 340,688 0 0 340,688

0 31,407 31,407 NSW - Illawarra 0 34,179 0 34,1790 27,323 27,323 NSW - South East Sydney 0 28,050 0 28,0500 67,714 67,714 NSW - South West Sydney 0 82,148 0 82,1480 0 0 S.A. - Port Adelaide 0 0 13,146 13,146

322,913 126,445 449,358 Total Furniture, Fittings and Equipment 340,688 144,376 13,146 498,211

(232,644) (21,532) (254,176) Less Accumulated Depreciation (254,328) (41,481) (558) (296,367)90,268 104,913 195,181 Net Furniture, Fittings and Equipment 86,360 102,896 12,588 201,844

Note 30 Motor Vehicles420,813 0 420,813 Victoria 420,813 0 0 420,813

0 66,094 66,094 NSW - Illawarra 0 66,094 0 66,0940 65,158 65,158 NSW - South East Sydney 0 65,158 0 65,1580 108,238 108,238 NSW - South West Sydney 0 146,353 0 146,3530 0 0 S.A. - Port Adelaide 0 0 18,995 18,995

420,813 239,490 660,303 Total Motor Vehicles 420,813 277,605 18,995 717,413




2002/2003 2002/2003 2002/2003 2003/2004 2003/2004 2003/2004 2003/2004

Note 22 Other3,162 0 3,162 Annual General Meeting Expenses 3,463 1,401 0 4,863

0 0 0 Strategic Planning 1,792 494 0 2,28610,795 0 10,795 Evaluations 7,000 0 0 7,00077,870 22,478 100,347 Depreciation 102,112 80,363 1,469 183,9432,798 506 3,304 Functions 1,524 579 0 2,1045,313 0 5,313 Annual Report 6,908 2,385 0 9,2922,758 0 2,758 Consumer Christmas Party 2,506 3,846 0 6,3533,915 5,858 9,774 Loss on Disposal of Assets 0 0 0 0

0 0 0 Research & Development 1,000 0 0 1,0001,266 392 1,659 Sundry Expenses 1,376 479 0 1,855

107,877 29,234 137,112 Total Other 127,681 89,547 1,469 218,697

Note 23 Salaries662 0 662 Overtime/Penalties 375 1,623 0 1,998

29,868 714 30,582 Termination Payments 52,582 9,370 0 61,9520 40 40 Adjustments/Rounding 0 0 0 0

999,651 219,734 1,219,385 Ordinary 1,104,661 721,007 7,236 1,832,90534,960 0 34,960 Casual Staff 27,276 16,289 0 43,5653,965 14,785 18,749 Allowances 9,906 27,238 2,165 39,308

20,282 195 20,477 Annual Leave Loading 19,600 7,027 0 26,627155,131 21,952 177,084 Superannuation 161,985 87,988 664 250,63727,461 3,168 30,629 Workcover 25,560 18,749 0 44,31020,481 17,987 38,468 Increase in Provision for Annual Leave 14,074 30,489 94 44,65742,128 8,070 50,198 Increase in Provision for Long Service Leave 6,670 11,344 13 18,028

1,334,589 286,645 1,621,234 Total Salaries 1,422,690 931,123 10,172 2,363,985

Note 24 Program Establishment Costs0 44,829 44,829 Program Establishment Costs 0 0 7,661 7,6610 177 177 Tenants Establishment Costs 0 144,995 0 144,9950 45,007 45,007 Total Program Establishment Costs 0 144,995 7,661 152,656

Note 25 Special Grants6,867 0 6,867 General Program Costs 19,888 0 0 19,888

0 0 0 Office Supplies 0 0 0 06,608 0 6,608 Artists 18 0 0 18

0 0 0 Salaries 0 0 0 00 0 0 Telephone 0 0 0 0

13,475 0 13,475 Total Special Grants 19,906 0 0 19,906

Page 30 Neami Annual Report 2004

Audit Report LetterFinancial Statements 2003/2004



2002/2003 2002/2003 2002/2003 2003/2004 2003/2004 2003/2004 2003/2004

(84,934) (946) (85,880) Less Accumulated Depreciation (158,971) (61,360) (910) (221,241)335,879 238,544 574,423 Net Motor Vehicles 261,842 216,245 18,085 496,172

Note 31 Creditors18,589 2,958 21,547 Accounts Payable 12,999 2,116 14,972 30,08818,589 2,958 21,547 Total Creditors 12,999 2,116 14,972 30,088

Note 32 Tax & GST Payable29,157 0 29,157 PAYG Withheld 21,316 11,275 114 32,70542,287 (574) 41,714 Goods & Services Tax Payable 49,747 (8,116) 40,000 81,63171,444 (574) 70,871 Total Tax & GST Payable 71,063 3,159 40,114 114,336

Note 33 Accrued Expenses0 0 0 Payroll Liabilities 204 28,704 921 29,8290 0 0 Employee Superannuation - HESTA 310 0 0 3100 0 0 Employer Superannuation - HESTA 11,939 8,392 474 20,8050 0 0 Employer Superannuation - Other 1,081 0 0 1,081

860 0 860 Sundry 3,000 0 0 3,0005,897 107 6,004 Sundry Employee 0 0 0 06,757 107 6,864 Total Accrued Expenses 16,534 37,096 1,395 55,025

Note 34 Revenue Received In Advance0 0 0 Accreditation Funding 10,000 0 0 10,0000 0 0 Local Government Grants 21,931 0 0 21,9310 0 0 Recurrent Funding 0 0 112,500 112,5000 0 0 Port Adelaide Establishment Grant 0 0 250,000 250,0000 201,642 201,642 Tenants - Establishment Grant 0 56,465 0 56,465

30,034 0 30,034 Capital Works Funding 125,669 0 0 125,66930,034 201,642 231,676 Total Revenue Received In Advance 157,601 56,465 362,500 576,565

Note 35 Provision For Employee Entitlements111,244 17,987 129,231 Annual Leave 125,319 48,476 94 173,888111,244 17,987 129,231 Total Provision For Employee Entitlements 125,319 48,476 94 173,888

Note 36 Other Liabilities50,000 0 50,000 Provision for Self Insurance 50,000 50,000 0 100,0002,204 0 2,204 H.E.F. Account Float 4,894 0 0 4,894

27,385 0 27,385 SHDF Ltd - Furniture Fund 25,987 0 0 25,98779,589 0 79,589 Total Other Liabilities 80,881 50,000 0 130,881

Note 37 Provision For Employee Entitlements90,498 8,070 98,568 Long Service Leave 97,168 19,415 13 116,59590,498 8,070 98,568 Total Provision For Employee Entitlements 97,168 19,415 13 116,595


INDEPENDENT AUDIT REPORTScopeWe have audited the attached Financial Statements comprising of Neami Limited for the financial year ended 30 June 2004 consisting of the statement of financial performance, statement offinancial position, statement of cash flows and the accompanying notes.

The statements have been prepared for all stakeholders to show accountability for the grants received and not for any purpose other than that for which it was prepared. We have conducted an independent audit of the statements in order to express an opinion on them as required by the Department of Human Services Victoria, Department of Human ServicesSouth Australia and NSW Department of Health.

Our audit has been conducted in accordance with applicable Australian Auditing Standards and/or Standards prescribed by the Australian Accounting Standards Board to provide reasonable assurances as to whether the financial statements are free of material misstatement. Our procedures included an examination, on a test basis, of evidence supporting the amounts disclosed in thefinancial statements. These procedures have been undertaken to form an opinion whether, in all material respects, the financial report is presented fairly in accordance with the requirements of the Department of Human Services Victoria, Department of Human Services South Australia and NSW Department of Health.

The audit opinion expressed in this report has been formed on the above basis.

Audit OpinionIn our opinion, the attached financial statements, as listed below, of Neami Limited

(i) Present fairly the financial position & performance for the year ending 30th June 2004 of Neami Limited as required by the Department of Human Services Victoria,Department of Human Services South Australia and NSW Department of Health.

(ii) Have been extracted from the financial records of Neami Limited which have been prepared on the basis of accounting policies consistent with applicable AustralianAccounting Standards and/or standards prescribed by the Australian Accounting Standards Board.

(iii) Are GST exclusive for the Statement of Financial Performance

Bright Ridge Pty Ltd ABN 49 064 589 466Trading as BGO Accounting & Business Solutions

Level 1, Unit 9/3 Wellington Street, (PO Box 762) KEW VIC 3101Phone: (03) 9853 0133 Fax: (03) 9835 8675 Email [email protected]

“The balloon in this concept is a symbol of freedom and achievement for both neami and the people they care for.

We imagine there would be a likeness between the feeling of being up in a balloon and the happiness, relief, exhilaration and ‘height’ now available to the mentally ill because of neami.

We feel the balloon also represents neami's service and achievement over this passed year having reached yet again another national milestone.” Origin of Image Pty Ltd

Annual Report 2004Improving mental health & wellbeing in local communities

Neami National AdministrationShop 3, 296 High Street Preston 3072Telephone: 9470 6022 Facsimile: 9470 6516Email: [email protected]

www.neami.org.au

VictoriaNeami Darebin678 High Street Thornbury 3071Telephone: 03 9484 0333 Facsimile: 03 9484 9600Email: [email protected]

Neami North East422 Upper Heidelberg Road Heidelberg 3084Telephone: 03 9459 5455 Facsimile: 03 9459 5399Email: [email protected]

Neami Whittlesea8 David Street Lalor 3075Telephone: 03 9464 6455 Facsimile: 03 9464 6425Email: [email protected]

Neami Splash Art Studio781 High Street Preston 3072Telephone: 9470 5333 Facsimile: 9470 5334Email: [email protected]

New South WalesNeami South West SydneySuite 1 & 2/125 Castlereagh Street Liverpool 2170Telephone: 02 9822 8088 Facsimile: 02 9822 8099Email: [email protected]

Neami South East SydneyShop 3/2 Crofts Avenue Hurstville 222OTelephone: 02 9570 5933 Facsimile: 02 9570 5988Email: [email protected]

Neami Illawarra53 Kembla Street Wollongong 2500Telephone: 02 4226 3277 Facsimile: 02 4226 4277Email: [email protected]

South AustraliaNeami Port Adelaide36 Dale Street Port Adelaide 5015Telephone: 08 8240 2566 Facsimile: 08 8240 1566Email: [email protected]

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Origin of Image · our quality self-assessment and the development of Neami’s continuous...

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