Oria Management Solution for Mitel MiCloud

Simplified Deployment, Monitoring and Maintenance of Hosted Communications Services

Oria is a customer management solution for service providers using Mitel® MiVoice and MiCollab

products enabling the delivery of multi-customer hosted communications services. It offers

cost savings and effective service delivery by providing the ability to define Service Bundles, an

automated provisioning process, easy to use management interfaces, and subscriber self-service.

Oria is hosted from the Service Provider’s data center and is the primary management tool for

service providers, resellers, customers, and end-users to access and modify services.

Mitel | 2

Cost Savings Through Simplified Provisioning and Self Service

The opportunity presented to service providers as

business telephony moves from the company premises

to the cloud is significant, as are the challenges. Service

Providers are faced with having to cost-effectively

manage large numbers of customers and end users.

Without an application that automates the manual process

of provisioning and enables partners, customers, and

their users to control their services, support costs will be

significant. With no customer self-service, all customer

support must be performed through a call center,

incurring significant costs as customers grow and change.

Oria delivers the control and flexibility needed to manage

cost-effective communications services from a data center

with integration into billing and other operation support

systems. It facilitates service through a direct or indirect

sales channel. Oria can enable services delivered directly

by the service provider, or indirectly through resellers.

SERVICE DEFINITIONS

Oria allows Service Providers to define unique Service

Bundles that can be assigned to customers, allowing for

the upsell of premium services. Based on a UCC license

model allowing services to be set up across MiVoice and

MiCollab, Service Bundles can be created by the Service

Provider or the Reseller with a high degree of granularity

to address a customer’s unique requirements. Groups of

Service Bundles are assigned to a customer (i.e. 10 Gold,

20 Silver, 40 Bronze).

AUTOMATED PROVISIONING PROCESS

Previous provisioning alternatives were multi-step, time-

consuming processes that were error prone and required

multiple interfaces. Along with provisioning users, Oria

simplifies service delivery and enables services providers

to easily deploy more resources as your customer base

scales while enabling management of DIDs and supporting

teleworkers / Internet connected sites.

COST SAVINGS AND IMPROVED CUSTOMER EXPERIENCE

Oria enables your customers to access and control their

communications services with the same ease that is

experienced in online banking. Instead of having to call the

service provider every time a new user is added or service

is modified, your customer is able to login to an intuitive

user interface and make all the necessary modifications.

THIS RESULTS IN:

• Reduced help desk calls

• Instant gratification on service modifications,

creating a satisfied customer

• Complete visibility and increased customer control

of the Auto Attendant and Music on Hold, call

groups and routing selection

• Ability to provide employees with the feature

bundle they need to work effectively

MARWATCH MONITORING

Oria works in conjunction with the MarWatch Fault and

Performance Monitor application. MarWatch collects traps,

and logs from the underlying applications and can display

the information in a portal or send them to a third-party

backoffice system. MarWatch can also collect performance

statistics, most importantly Voice Quality Statistics. Reports

can be created on the statistics, or action can be taken

when a particular threshold is crossed, including notification

of key personnel required to rectify the situation.

OPERATIONS INTEGRATION

There are multiple ways that Oria can be integrated into any

Service Providers operational systems. First, a Web Services

API that can integrate into different backoffice systems

such as order entry. Second, a License Reporting feature

allows you to generate reports on license (and Service

Bundle) usage which can be used by billing systems. And via

MarWatch, an SNMP stream of consolidated network traps

can be sent to the OSS.

BRANDING

Customized branding of the Oria interface allows you

to increase brand awareness with your customers and

support complimentary ad campaigns with your own

unique icons, colors, pictures and URLs. Additionally,

individual branding can be offered for each of your

customers. Banner advertisements can be replaced

regularly, providing a valuable way for service providers and

resellers to reach customers with offers for new products

and services. Additionally, branding can be implemented

on a per reseller basis.

Mitel | 3

ACCESS CONTROL

With Oria, service providers can define unique profiles for users, limiting access to sensitive information, and provide

personnel with the features they need to execute their responsibilities effectively, including controlling what a

Customer Administrator can see or do. Access control can be set up for service provider administrators, resellers

and customer administrators.

INTUITIVE, RICH CONTROL FOR END USERS

End users are provided access to phone control through any web browser. It unlocks the rich phone features and

information previously trapped in the phone set that could only be accessed through the keypad. Simple, efficient control

of the phone feature set is now at the end user’s disposal.

mitel.com© Copyright 2014, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

15655-25517-123456-R0215-EN

For more information on how Oria Provisioning for Mitel MiCloud Solutions can help you, please visit mitel.com.