Organizational Parkour The Negotiation Game

Joan Vermette Content Strategy Director Mad*Pow

Welcome to Infocamp

Welcome to Infocamp

Welcome to Meaningcamp

Welcome to Meaningcamp

Welcome to PEOPLEcamp

All of us do our work in ORGANIZATIONS

ORGANIZATIONS can throw up

barriers

Size Size of mission Amount of risk Accountability

ORGANIZATIONS CULTURE

Hierarchy Autonomy

Collaboration Work/life balance

ORGANIZATIONS CULTURE

PERSONALITIES

Skill bases work attitudes

optimism/pessimism competitiveness

preparedness

ORGANIZATIONS CULTURE

PERSONALITIES KNOWLEDGE

Info consumers Info creators Non-experts

What is parkour?

Georges Hébert “Être fort pour être utile.”

What parkour looks like

“Parkour is the attainment of

“Parkour is the attainment of

“Parkour is the attainment of human freedom through the built environment”

“Built environment” = Organizations

But it’s all okay…

Because the difference between this…

And this…

I wouldn’t worry about it none. It was my own dream and they’re only in your

head…

Attitude

Practice

You practice so you can invent. Discipline? No…

The joy of practicing leads you to the celebration of the creation

Parkour artists learn three ways

Strength training Fundamentals Obstacle courses

Parkour artists learn three ways

Strength training Fundamentals Obstacle courses

And so can we

Strength Training for us

Observation

Strength Training for us

Observation = mindfulness

Strength Training for us

Empathy

Strength Training for us

Empathy = poly-empathic

St Sebastian, the patron saint of design thinking

St Sebastian, the patron saint of design thinking

St Sebastian, the patron saint of cognitive flexibility

Cognitive flexibility: The mental ability to think about multiple concepts simultaneously.

Cognitive flexibility: the Stroop Test

RED

GREEN

BLUE

Fundamentals

Standard vaults, leaps, rolls…

Fundamentals for us

NEGOTIATION

Principled Negotiation

Principled Negotiation § Separate the people from the problem

Principled Negotiation § Separate the people from the problem § Focus on interests, not positions

Principled Negotiation § Separate the people from the problem § Focus on interests, not positions §  Invent multiple options looking for mutual gains before

deciding what to do

Principled Negotiation § Separate the people from the problem § Focus on interests, not positions §  Invent multiple options looking for mutual gains before

deciding what to do §  Insist that the result be based on some objective standard

Obstacle Courses

A parkour park

Obstacle Courses for Us

Role Playing Game

1A Client Role

1B UX Role

Story Game

The story of a project

Project brief

Project brief § Modifying content and adding a new mini-application to an

existing web property for a large company

Client Statement

Agency Statement

Statement of Work § Upfront research, including

§  reviewing internal documents §  stakeholder interviews §  user interviews.

§ Design Studio workshop § Wireframe initial key screens § Detailed wireframes of all the flows

The Cards § The script of the story is on a deck of

cards. Each card is a part of the story in the process of creating a deliverable.

Anatomy of a game card

The object: create deliverables § The object of the game is create

deliverables by playing cards in order.

§ Some of the cards the team needs

are in the clients’ hands, some are in the UX team’s hands.

Timing and Game Play § The game is in three phases:

§ Discovery: Deliverables 1 – 4 § Research and Design Studio Workshop: Deliverables 5 - 8 § Design: Deliverables 9 - 10

§ Each phase takes 20 minutes, depending on the size of the teams.

Want to PLAY?

In summary § Conflict and communications issues are not the things

*interfering* with our jobs – understanding them IS our job

§ We can practice getting better at dealing with them, three ways: § Strengthen our core cognitive skills § Learn the fundamentals of negotiation § Recognize what issues continually arise in your work, and

prepare for them.

Questions?