Organizational Learning Organizational Learning

to Improve Your to Improve Your

Service Delivery SystemService Delivery System

Organizational Learning Organizational Learning

to Improve Your to Improve Your

Service Delivery SystemService Delivery System

Martin ScanlanMartin Scanlanmartin.scanlan@marquette.edmartin.scanlan@marquette.ed

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Leveraging Leveraging Communities of PracticeCommunities of Practice

Leveraging Leveraging Communities of PracticeCommunities of Practice

✜ Sketch of Constellation of communities Sketch of Constellation of communities of practice involved in service deliveryof practice involved in service delivery

✜ Sketch of Constellation of communities Sketch of Constellation of communities of practice involved in service deliveryof practice involved in service delivery

Boundary Spanners

Promoting Promoting Organizational LearningOrganizational Learning

Promoting Promoting Organizational LearningOrganizational Learning

✜ Prioritize learning for all Prioritize learning for all membersmembers

✜ Foster inquiryFoster inquiry✜ Diffuse innovationDiffuse innovation

✜ Prioritize learning for all Prioritize learning for all membersmembers

✜ Foster inquiryFoster inquiry✜ Diffuse innovationDiffuse innovation

Prioritize learning for all Prioritize learning for all membersmembers

Prioritize learning for all Prioritize learning for all membersmembers

✜ How is tacit knowledge about meeting How is tacit knowledge about meeting students’ special needs made explicit students’ special needs made explicit within and across communities of within and across communities of practice?practice?

✜ FacilitatorsFacilitators✜ InhibitorsInhibitors✜ NormsNorms✜ Tools, routines, processes, structuresTools, routines, processes, structures

✜ How is tacit knowledge about meeting How is tacit knowledge about meeting students’ special needs made explicit students’ special needs made explicit within and across communities of within and across communities of practice?practice?

✜ FacilitatorsFacilitators✜ InhibitorsInhibitors✜ NormsNorms✜ Tools, routines, processes, structuresTools, routines, processes, structures

Foster InquiryFoster InquiryFoster InquiryFoster Inquiry

What structures foster cycles of What structures foster cycles of inquiry?inquiry?

How could these be strengthened How could these be strengthened and expanded?and expanded?

What structures foster cycles of What structures foster cycles of inquiry?inquiry?

How could these be strengthened How could these be strengthened and expanded?and expanded?

Diffuse innovationDiffuse innovationDiffuse innovationDiffuse innovation

✜ Why innovations Why innovations spread:spread:

- Relative advantageRelative advantage- Not too complexNot too complex- CompatibleCompatible- TrialableTrialable- ObservableObservable

✜ Why innovations Why innovations spread:spread:

- Relative advantageRelative advantage- Not too complexNot too complex- CompatibleCompatible- TrialableTrialable- ObservableObservable

✜ What What innovations innovations currently help currently help your your school/parish school/parish meet students’ meet students’ special needs?special needs?

✜ Promoters / Promoters / inhibitors to inhibitors to diffusiondiffusion

✜ What What innovations innovations currently help currently help your your school/parish school/parish meet students’ meet students’ special needs?special needs?

✜ Promoters / Promoters / inhibitors to inhibitors to diffusiondiffusion

Discombobulated?Discombobulated?Discombobulated?Discombobulated?

Recap: State of the FieldRecap: State of the FieldRecap: State of the FieldRecap: State of the Field

I.I. We are We are shedding inactive and reactive shedding inactive and reactive responsesresponses

II.II. Moving toward:Moving toward:

Proactive and systemic responses provide a Proactive and systemic responses provide a framework for incubating innovation:framework for incubating innovation:

Apply core valuesApply core values

Cultivate quality teaching / learningCultivate quality teaching / learning

Involve policy and resource mechanismsInvolve policy and resource mechanisms

I.I. We are We are shedding inactive and reactive shedding inactive and reactive responsesresponses

II.II. Moving toward:Moving toward:

Proactive and systemic responses provide a Proactive and systemic responses provide a framework for incubating innovation:framework for incubating innovation:

Apply core valuesApply core values

Cultivate quality teaching / learningCultivate quality teaching / learning

Involve policy and resource mechanismsInvolve policy and resource mechanisms

You have spent some You have spent some time…time…

You have spent some You have spent some time…time…

Deepening your understanding of Deepening your understanding of how Catholic schools are meeting how Catholic schools are meeting students’ special needs students’ special needs

Analyzing the service delivery Analyzing the service delivery system in your school / parish system in your school / parish

Identifying ways to strengthen the Identifying ways to strengthen the organizational learning within this organizational learning within this service delivery system service delivery system

Deepening your understanding of Deepening your understanding of how Catholic schools are meeting how Catholic schools are meeting students’ special needs students’ special needs

Analyzing the service delivery Analyzing the service delivery system in your school / parish system in your school / parish

Identifying ways to strengthen the Identifying ways to strengthen the organizational learning within this organizational learning within this service delivery system service delivery system

Where are we sitting?Where are we sitting?Where are we sitting?Where are we sitting?

Where are we sitting?Where are we sitting?Where are we sitting?Where are we sitting?

StudyReflecti

on

Actio

n

As we move into our As we move into our feeder group meetings…feeder group meetings…

As we move into our As we move into our feeder group meetings…feeder group meetings…

We need to spend time in all three We need to spend time in all three chairs: chairs: Build our knowledge base (office chair)Build our knowledge base (office chair) Act (exercise ball)Act (exercise ball) Reflect and pray (rocking chair)Reflect and pray (rocking chair)

We need to spend time in all three We need to spend time in all three chairs: chairs: Build our knowledge base (office chair)Build our knowledge base (office chair) Act (exercise ball)Act (exercise ball) Reflect and pray (rocking chair)Reflect and pray (rocking chair)