ORGANIZATIIONAL EMOTIONS

WHAT ARE EMOTIONS?

Emotions are intense feelings that are directed at someone or something

Emotion is a complex psycho physiological experience of an individual's state of mind as interacting with biochemical(internal) and environmental(external) influences

Emotion is associated with mood, temperament, personality, disposition, and motivation

WHAT IS THE FUNCTION OF EMOTION?

Do Emotions Make Us Irrational?

Expressing emotions publicly may be damaging to social status

Emotions are critical to rational decision-makingEmotions help us understand the world around us

What Functions Do Emotions Serve?

Darwin argued they help in survival problem-solvingEvolutionary psychology: people must experience emotions as

there is a purpose behind themNot all researchers agree with this assessment

EMOTION DIMENSION

VARIETY:

There have been numerous efforts to limit and define the fundamental or basic set of emotions.

Research has identified six universal emotions; anger, fear, sadness, happiness, disgust, and surprise.

THE SIX UNIVERSAL EMOTIONSResearch has identified six universal emotions:

Anger Fear Sadness Happiness Disgust Surprise

EMOTION CONTINUUM

Happiness

Surpris

eFear Sad

nessAnger

Disgust

The closer any two emotions are to each other on the continuum, the more likely people are to confuse them.

INTENSITY:

People give different responses to identical emotion-provoking stimuli.

In some cases this can be attributed to the individual’s personality. Other times it is a result of the job requirements.

People may vary in their inherent ability to express intensity.

EMOTIONS

Happy Sad Angry Frightened Sneaky Surprised Shy Upset Cheeky Sleepy

CAN PEOPLE BE EMOTIONLESS…..?

Some people have severe difficulty in expressing their emotions and understanding the emotions of others. Psychologists call this alexithymia.

People who suffer from alexithymia rarely cry and are often seen by other as bland and cold.

Their own feelings make them uncomfortable, and they are often at a complete loss to understand what others around them feel.

EMOTIONAL LABOR

A related affect-term that is gaining increasing importance in organizational behavior is emotional labor

Every employee expends physical and mental labor when they put their bodies and cognitive capabilities, respectively into their jobs

But most jobs are also require emotional labor

The concept of emotional labor originally developed in relation to service jobs

GENDER AND EMOTIONSWOMEN:

Can show greater emotional expression.Experience emotions more intensely.Display emotions more frequently.Are more comfortable in expressing emotions.Are better at reading others’ emotions.

MEN:Believe that displaying emotions is inconsistent

with the male image.Are innately less able to read and to identify

with others’ emotions.Have less need to seek social approval by

showing positive emotions.

EXTERNAL CONSTRAINTS ON EMOTIONS

OrganizationalInfluences

CulturalInfluences

IndividualEmotions

FELT VERSUS DISPLAYED EMOTIONS

Felt emotions are an individual’s actual emotions

Displayed emotions are those that are organizationally-required and considered appropriate in a given job. They are not innate; they are learned

EMOTIONAL INTELLIGENCEEmotional intelligence refers to an assortment of

noncognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressures.

It’s composed of five dimensions:Self-awarenessSelf-managementSelf-motivationEmpathySocial skills

Self-awareness:The ability to be aware of what you are feeling

Self-management:The ability to manage one’s own emotions and impulses

Self-motivation:The ability to persist in the face of setbacks and failures

Empathy :The ability to sense how others are feeling

Social skills:The ability to handle the emotions of others

OB APPLICATIONS OF EMOTIONS AND MOODS Selection

EI should be a hiring factor, especially for social jobs.

Decision Making Positive emotions can lead to better decisions.

Creativity Positive mood increases flexibility, openness, and creativity.

Motivation Positive mood affects expectations of success; feedback amplifies this effect.

Leadership Emotions are important to acceptance of messages from organizational leaders.

EMOTION RELATED ISSUES WITHIN ORGANIZATIONS Emotions in the work place result in a series of problems that managers find themselves faced with in their workplace.

Personal issues:- Employees react to one another because of personal traits that they either like or dislike in their peers and this can cause some serious problems in the smooth execution of work.

Workplace Antics:- Bullying or ganging up in office environments are as real as the grapevine.

Management must be aware that there are peer pressures and groups that form based on interests and other circumstances.

Employee Orientation:- New employees can face a stiff battle to be accepted

by existing employees and this can lead to complications since the new recruit has been taken on to execute a specific role within the business and the longer the candidate takes to be accepted, the greater the losses felt by the company and the more the inefficiency.

Gender harassment:-particularly towards women is a common occurrence in

the workplace and regulations govern any such harassment very stringently. However, a lot of cases don't get reported simply because the subjected women are ambiguous about what defines harassment.

Stress:-Stress is one of the more discussed affects that influence

the emotional well being of individuals in every sphere of their lives.

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