Organizational Development Project
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Transcript of Organizational Development Project
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The Garden Depot
Presented by Razzmatazz Consulting Group
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Agenda Issues with the Garden Depot SWOT analysis General recommendations Alternative 1&2 Selection of alternative Timeline implementation Contingencies Q and A
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Issues to be addressed Lack of standardized hiring practices and
performance standards Managerial underperformance Poor inventory control
Under pricing Can not meet demand, can not meet profit
potential Ms. Bowman is overworked
Senior management hands off management style Recent brand damage
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SWOT analysis
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General “Sound Suggestions” * Provide managerial training for Mr. Sinclair
Managerial hiring based on experience and aptitude
Create specific job descriptions Not only a quote, but also a time estimates Customer signature and random service
quality calls to customers Performance standards for customer service King and Sampson need to inspect the ground
level operations
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“Shuffle the Deck” alternative
Ms. Jenkins: cross-train & ready for possible future promotion Mr. Sinclair: learn the product and material costs, invoicing skills
management, under the supervision of Mr. Sampson. After a few months of training, Mr. Sinclair will return to
previous post To reduce shrink, Mr. Sinclair should sign for all material used
CONSPossible blowback from Ms. JenkinsPossible blowback from Mr. King,
Mr. SinclairPossible blowback from Mr.
Sampson and his retail staffPossible reduction performance of
Garden Depot retail stores
Temporarily switch Mr. Sinclair to manage the retail store and Ms. Jenkins to manage the landscaping
PROSImproved customer serviceImproved inventory control Improved job quoting skills
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Alternative’s “X’s and O’s”
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“Sign on the dotted line” alternative Restructure the company so that its
landscaping division contracts out all landscaping work to independent contractors
CONS•Possible reduction in profit margins, as contractors are paid more that staff•Mr. King and Mr. Sampson may see this as downsizing•Mr. Sinclair may see this as demotion
PROS•Mr. Sinclair to perform the job he is experienced in: that of the dispatcher•Require contractors to buy equipment from Garden Depot•Increased revenue from items sold in retail, as well as portion of contract revenues•Contractors quote the customers•Reduced payroll costs, no benefits or payroll taxes for contractors•Supply of landscaping service more flexible•Standards of service/damages in contract
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Alternative’s “X’s and O’s”
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Timeline for Implementation
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Contingencies If we can not find contractors - hire students
on contracts If contractors are not up to par – terminate
contract If alternative 2 does not meet the timeline -
extend the timeline If alternative 2 doesn't work - alternative 1 is
the back up
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Questions and Answers