Organizational Behavior: Moods and Emotions

8/9/2019 Organizational Behavior: Moods and Emotions

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Emotions and

Moods

AMIR ALIAMIR ALI

MohsinMohsin

RazaRaza

Waheed WaheedWaheed Waheed

Yousaf WazirYousaf Wazir

MalikMalikAftabAftab

WasimWasim

JamaliJamali


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EmotionsWhy Emotions Were Ignored

in O

Emotions are critical factor in employee behavior. The myth of rationality

Emotions of any kind are disruptive to

organizations.

! Original O fo"us #as solely on the effe"ts of strongnegati$e emotions that interfered #ith indi$idual and

organizational effi"ien"y%


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What Are Emotions&

Moods'eelings that tend to

be less intense thanemotions and that la"k

a "onte(tual stimulus

EmotionsIntense feelings that are

dire"ted at someone orsomething

Affe"tA broad range of emotions that )eo)le e()erien"e


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As)e"ts of Emotions

iology of Emotions! Originate in brain*s limbi" system

Intensity of Emotions

! +ersonality

! Job re,uirements 're,uen"y and -uration of Emotions

! .o# often emotions are e(hibited

! .o# long emotions are dis)layed

'un"tions of Emotions! /riti"al for rational thinking

! Moti$ate )eo)le


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Mood as +ositi$e and 0egati$e Affe"t


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1our"es of Emotions and Moods

+ersonality -ay and 2ime of the Week

0O2 Weather

1tress

1o"ial A"ti$ities 1lee)

E(er"ise

Age

3ender


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+ositi$e Moods are

.ighest

4At the End of the

Week

4In the Middle

+art of the -ay

Negative Moods areHighest

At the

Beginning of theWeek

And show littlevariationthroughout the day


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3ender and Emotions

Women! /an sho# greater emotional e()ression! E()erien"e emotions more intensely

! -is)lay emotions more fre,uently

! Are more "omfortable in e()ressing emotions

! Are better at reading others* emotions

Men

! elie$e that dis)laying emotions is in"onsistent #iththe male image

! Are innately less able to read and to identify #ithothers* emotions

! .a$e less need to seek so"ial a))ro$al by sho#ing)ositi$e emotions


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E(ternal /onstraints on Emotions

Organizational

Influen"es

/ultural

Influen"es

Indi$idual

Emotions

Indi$idual

Emotions


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Emotional Labor

A situation in #hi"h an em)loyee e()ressesorganizationally desired emotions during inter)ersonal

transa"tions%

Emotional dissonan"eIn"onsisten"ies bet#een the

emotions #e feel and the emotions #e )ro5e"t%


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'elt $s% -is)layed Emotions

'elt Emotions

An indi$idual*s a"tual emotions

-is)layed EmotionsEmotions that are organizationally

re,uired and "onsidered a))ro)riate in

a gi$en 5ob


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Affe"ti$e E$ents 2heory 6AE27

Work e$ents trigger )ositi$e and negati$e emotionalrea"tions

! +ersonality and mood determine the intensity of theemotional res)onse%

! Emotions "an influen"e a broad range of #ork )erforman"e

and 5ob satisfa"tion $ariables% Im)li"ations of the theory A/2

! Indi$idual res)onse refle"ts emotions and mood "y"les%

! /urrent and )ast emotions affe"t 5ob satisfa"tion%

! Emotional flu"tuations "reate $ariations in 5ob satisfa"tionand )erforman"e%

! oth negati$e and )ositi$e emotions "an distra"t #orkersand redu"e 5ob )erforman"e%


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Affe"ti$e E$ents 2heory 6AE27

E X H ! T "#$Source: ased on 0%M% Ashkanasy and /%1% -aus8 9Emotion in the Work)la"e: 2he 0e#/hallenge for Managers8;Academy of Management Executive 8 'ebruary %


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Emotional Intelligen"e

1elf?a#areness @no# ho# you feel 1elf?management @Manage your emotions and

im)ulses

1elf?moti$ation @/an moti$ate yourself and )ersist

Em)athy @1ense and understand #hat others feel

1o"ial 1kills @/an handle the emotions of others

Resear"h 'indings:Characterize highperformers high !" scores not high "#scores$


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O A))li"ations of Emotions and Moods

Emotions and 1ele"tion! Emotions affe"t em)loyee effe"ti$eness%

-e"ision Making

! Emotions are an im)ortant )art of the de"ision?making)ro"ess in organizations%

/reati$ity

! +ositi$e mood in"reases "reati$ity%

Moti$ation

! Emotional "ommitment to #ork and high moti$ation are

strongly linked% Leadershi)

! Emotions are im)ortant to a""e)tan"e of messagesfrom organizational leaders%


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O A))li"ations % % % 6"ont*d7

Inter)ersonal /onfli"t

! /onfli"t in the #ork)la"e and indi$idual emotions arestrongly intert#ined%

0egotiation

! Emotions "an im)air negotiations%

/ustomer 1er$i"es! Emotions affe"t ser$i"e ,uality deli$ered to "ustomers

#hi"h8 in turn8 affe"ts "ustomer relationshi)s%

Job Attitudes

! /an "arry o$er to home

-e$iant Work)la"e eha$iors

! 0egati$e emotions lead to employee deviance 6a"tionsthat $iolate norms and threaten the organization7%


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Lu"y has a high need for a"hie$ement and likes

to "ome to #ork and fo"us on her 5ob only% If

you #ere Lu"y*s manager8 ho# "ould you get

her to feel more emotion at #ork& Would you

#ant her to& Why or #hy not& -is"uss #ith a

"lassmate%

/ha)ter /he"k?u): Emotions and Moods


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-is"uss ho# lo# )ositi$e affe"t is the same or

different as high negati$e affe"t% &



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Roberto "omes to "lass and sits ,uietly

looking "ontent and rela(ed% 2he tea"her is

guessing that Roberto is:

Lo# on negati$e affe"t

.igh on )ositi$e affe"t

.igh on negati$e affe"t

Lo# on )ositi$e affe"t


-is"uss #ith a neighbor #hy Roberto8 #ho is

seemingly ha))y but "alm8 isn*t 5ust lo# on

)ositi$e affe"t%


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-o you think there "ould be emotional and moodim)li"ations for tele"ommuting& If yes8 ho# so&

-is"uss #ith a "lassmate%

.int:/onsider

this #omanB

Organizational Behavior: Moods and Emotions

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