Work Stress and It’s Management

PREPARED FOR:MISS ANDIK NURULJANNAH BINTI HJ. BACHUK

PREPARED BY:FELYSITA BINTI SAMUDINKASNIDAR BINTI NURDINELEVENIE JOHN BAPTIST

NURUL SYAFIQAH BINTI MUNIRSAHZAINURHAZZATI AZREEN BINTI ZAINUDIN

JACQULYN ANNABELLA JAMILUSMOHD SUPAAT BIN BUJANGMOHD YUSOP BIN MANDUMOHD RIZAL BIN BAHARIMOHD KHAIRUL NIZAM

StressAn unpleasant psychological process that occurs in response to environmental pressures

Work Stress and Its Management

Work Is the Biggest Source of Stress for Most

“What area of your life causes you the most stress on a regular basis?”

Area Causes Most Stress

My job 26%

My finances 20%

My relationships 21%

My children 10%

School 8%

Fear of disaster/terror attack 3%

Other 8%

An opportunity when it offers potential gain• Challenge Stressors Stressors associated with workload, pressure to complete task and time urgency.• Hindrance Stressors Stressors that keep you from reaching your goals

Types of Stress

Stress is associated with:• Demands Responsibilities, pressures, obligations, and even uncertainties that individuals face in the workplace• Resources Things within an individual’s control that can

be used to resolve demands

Work Stress and Its Management

A Model of Stress

Potential Sources of Stress

• Environmental Factors- Economic uncertainties of the business

cycle- Political uncertainties of political systems- Threats of terrorism in developed and

developing nations- Innovations can make an employee’s skills in

similar forms of technological change.

• Organizational Factors- Task demands related to the job- Role demands of functioning in an organization- Interpersonal demands created by other employees

Potential Sources of Stress (cont’d)

• Personal Factors- Family and personal relationships- Economic problems of overextended financial

resources- Personality problems arising from basic disposition

• Stressors Are Additive- Each new and persistent stressor adds to an

individual’s stress level

Potential Sources of Stress (cont’d)

Individual Differences

• Perception- Moderate the relationship between a potential stress

condition- One person to fear losing his job

• Job Experience- Selective withdrawal- People eventually develop coping mechanism

to deal with stress

• Social Support- Collegial relationships with co-workers or supervisors- Social support buffers job stress

• Personality- Aspect that manifests itself in hostility and anger- People who are quick to anger, maintain a persistently

hostile outlook.

Individual Differences (cont’d)

Cultural Differences

•The job conditions that cause stress show some differences across cultures.

•Occur in collectivist cultures, working extra hours whereas in individual cultures seen as a means to personal achievement

Consequences of Stress

Consequences of Stress (cont’d)

• Physiological Symptoms- Specialists in the health and medical sciences.

• Psychological Symptoms- The simplest and most obvious psychological

effect• Behavioral Symptoms

- Changes in productivity, absence and turnover

Managing Stress (cont’d)

Managing Stress (cont’d)

• Individual Approaches

- An employee can take personal responsibilities

for reducing stress level.

- Time management techniques:

(1) making daily lists of activities to be

accomplished

(2) prioritizing activities by importance and

urgency

Managing Stress (cont’d)

(3) scheduling activities according to the priorities set

(4) knowing your daily cycle handling the most demanding parts of your job when you are most alert

and productive(5) avoiding electronic distractions

which can limit attention and reduce efficiency

• Organizational Approach- Selection and job placement- Training- Goal-setting- Redesigning jobs- Increasing employee involvement- Organizational communication- Employee sabbaticals- Corporate wellness programs

Managing Stress (cont’d)

Thank You