ORGANIZATION & PEOPLE TRANSFORMING IT … · initiative. Goal: our aspirations for this ... Assess...

2015 – 2020

Strategic Plan TRAN

SFO

RMIN

G IT

AT ITHACA COLLEGE

ORGANIZATION & PEOPLE

IT & PRO

JECT G

OVERN

ANCE

SERV

ICE

CATA

LOG

STRATEGIC PLAN

Digital Instruction and Information Services Mission Statement Our mission is to support and enhance the student-centered educational experience at Ithaca College. We will partner with the college community so that we may provide the leadership, innovative technology solutions and services necessary to meet Ithaca College’s mission while maintaining a secure and reliable infrastructure.

Digital Instruction and Information Services Vision Statement To be recognized as a trusted, strategic partner, fostering innovative technology services and enabling exceptional educational opportunities.

Introduction Our strategic plan is the roadmap we will follow to achieve our mission. We will keep our commitments and focus on being a service broker organization, finding the best tools and technologies to meet the needs of the institution. We will develop partnerships and synergies with the campus community to provide unified services and solutions that advance and improve teaching and learning as well as student success.

Strengthening engagement and support, enhancing student learning, and building a secure financial future requires us to comprehensively incorporate technologies and services to help tie together all facets of the college, and build tighter connections between our students, faculty, staff, alumni, donors, and partners. In order to ensure the long term success of the college, the institution must focus on purposeful priorities and seek to employ technology where it will have the greatest impact. We must therefore make hard choices about the work we will and will not undertake, while adopting a holistic approach in order to maximize our resources. We must thoughtfully select tools and use data with the intention of providing actionable insight and intelligence.

We will drive data informed decision making through the use of business intelligence and data analytics. We will help the institution improve processes and services, realize savings, and become more efficient and effective, through business process reengineering and digital technologies.

Our plan spans five years with specific objectives for each year. We will begin by focusing on our fundamentals which include our infrastructure, services, organization, and governance during the first two years. We will then be able to focus on business process re-engineering, automation, teaching and learning, and analytics. Our primary role throughout this journey is maximizing the college’s investment in technology and ensuring the availability, integrity, and confidentiality of our systems and data.

Digital Instruction and Information Services Strategic Plan 2015 – 2020 November 2015 |

Themes Our plan is organized around four central themes that provide a framework for the individual goals and objectives, and to aid in alignment with other campus efforts and priorities.

Operational Innovation

Organization, Infrastructure and Services

We will develop a premier contemporary organization, operations and infrastructure, to provide outstanding information technology, analytics and digital services to support and enable IC to fulfill its vision.

We will deliver innovative and effective technologies, resources and services to enhance teaching and learning.

We will leverage analytics, technology, and process innovations to advance the development of institutional strategy, improve business processes, increase operational effectiveness, reduce costs and to support continuous quality improvement.

We will provide technologies and services to enhance communication, partnerships and interactions between members of the campus community, and strengthen the connections between a student's curricular, co-curricular, and residential experiences.


Themes, Goals and Objectives The pages which follow contain the high level goals and initial objectives for each theme. For each objective we have identified the general timeframe in which we expect to undertake that work, along with an indication if it impacts the three outcome measures, Yield, Engagement, and Gap, as defined in the college’s Vision and Uber Goals. We also identified our objectives by three buckets: Run (Keep The Lights On), Grow (Operational/Performance improvements in existing processes), and Transform (New products and services). These buckets delineate the type of improvements we expect from each objective.

Theme: the broad category for the

initiative.

Goal: our

aspirations for this theme.

Objectives: the measurable outcomes that we will seek to achieve for each

goal. Goals may have multiple related objectives.

Year: The Academic Year(s) we expect to be working on

this objective. 2015/16 is year 1.

Type of Improvement: Run (Keep The Lights On), Grow (Operational/Performance improvements in

existing processes), and Transform (New products and services).

Connection to IC’s Vision and Über

Goals: an indication if it impacts

the three outcome

measures: Yield,

Engagement, and Gap, as

defined in the college’s

Vision and Über Goals.


Theme 1: Organization, Infrastructure, and Services We will develop a premier contemporary organization, operations and infrastructure, to provide outstanding information technology, analytics and digital services to support and enable IC to fulfill its vision.

Year Run, Grow, Transform

Yield, Engagement,

Gap

Goals Objectives 1 2 3 4 5 R/G/T Y/E/G 1. Create a re-envisioned contemporary information technology, analytics and digital services organization.

1. Develop an organizational structure that focuses on core infrastructure services, customer support, teaching and learning, professional services, analytics, institutional reporting, and security.

X X G

2. Build an organization that focuses on brokering services that are core to supporting the college’s mission; seek to leverage outsourced solutions and providers for non-core services.

X X G

3. Assess the pros and cons of an organizational change to address distributed IT support to the academic and administrative departments.

X T

2. Develop an information technology governance model which will ensure that the work of the organization is aligned with the College’s goals and strategies.

1. Establish formal IT governance processes to guide IT strategic planning and decision making. X X T

2. Create project portfolio management processes and project lifecycle practices.

X X G


Goals Objectives 1 2 3 4 5 R/G/T Y/E/G 3. Deliver an outstanding customer service experience, and be actively engaged with the campus about services and support related to information, analytics, and digital services.

1. Enhance access to technology services through the development of a comprehensive service catalog and self-service mechanisms, and by extending the hours that service and support are available to better match the needs of the College.

X X G

2. Collaborate with the college community to develop an improved two-way communication and engagement strategy to provide information about services, support, and activities.

X G

4. Foster and develop a talented, skilled, and dedicated information technology, analytics and digital services workforce.

1. Develop and maintain a strategic staffing roadmap, a professional development plan, and a career ladder to create an environment that attracts and retains talented staff.

X X T

5. Establish a robust information technology infrastructure for the provisioning, delivery, and management of information systems and services to meet the current and future needs of the College.

1. Establish a technology roadmap that utilizes cloud-based solutions, modern standards-based technical and service architectures, best of breed providers, and that focuses on security and usability.

X T

2. Leverage open-source or higher-education-community-based solutions, collaborations, and partnerships. X X X X G

3. Establish a foundational set of middleware services, such as single-sign-on, identity management, directory services, and other services, to enable the rapid deployment and effective management of application services.

X X X G

4. Develop and implement real-time monitoring, logging, alerting, and root-cause analysis for core IT services to support the timely communication and resolution of technical issues.

X X R


Goals Objectives 1 2 3 4 5 R/G/T Y/E/G

(5. Continued)

5. Automate common and routine IT services and processes to add efficiencies and value, and reduce redundancies.

X X X X X G

6. Expand campus Wi-Fi connectivity to include outdoor spaces around buildings and other targeted areas. X X G

7. Re-assess the Technology Renewal Program and fundamentally re-envision how we provide and provision desktop and laptop computing functionality for faculty and staff, to leverage BYOD, mobile, self-service, and virtual technologies.

X X X T

8. Provide the infrastructure and services necessary for delivering course-specific software applications to any device anywhere. Leverage this solution to reduce or eliminate the need for campus computer labs.

X X X X G E

9. Establish core IT services and capabilities at IC's remote campuses to ensure a common experience for our students and faculty at those locations.

X X X G G

10. Establish effective lifecycle management programs for IT services and products, from the initial research and development phases through growth, maturity, decline and decommissioning.

X X R

6. Modernize key enterprise applications and services to ensure they are user-friendly, robust, secure, and sustainable.

1. Establish a process, criteria, and plan for the ongoing evaluation and evolution of the Learning Management System and associated tools. Enhance and expand existing toolset to meet current needs and expectations.

X X X G E

2. Explore the feasibility and cost to migrate from separate ERP systems (Homer and Parnassus) to a single hosted ERP system.

X X X G



(6. Continued)

3. Partner with the office of Marketing and Communications to establish a new, modern, public Web infrastructure.

X X G Y, E

4. Reduce the number of custom solutions that we create and support, eliminate duplicate systems across campus, pro-actively seek consolidation to achieve economies of scale, and establish campus standards for common services.

X X X X X R

5. Establish a process, criteria, and plan for the ongoing evaluation and evolution of the Student Information System (Homer) and associated tools. Enhance and expand existing toolset to meet current needs and expectations.

X X X G Y, G

6. Provide a unified Web service portal for common College business and support services. X X X G

7. Ensure that IT services are fully functional on mobile devices. Develop Ithaca College branded mobile applications, which deliver critical content for the campus community and visitors.

X X X X G Y, E

7. Provide leadership for institution-wide business continuity planning and disaster recovery capabilities to ensure resiliency for our teaching, learning, and business functions.

1. Develop and maintain a business continuity and disaster recovery plan.

X X T


Goals Objectives 1 2 3 4 5 R/G/T Y/E/G 8. Reduce the likelihood and potential impact of successful attacks against College information systems and data, by enhancing our security processes and protections, while also enhancing access and ease of use.

1. Provide consistent and appropriate access to College information systems and applications regardless of our users’ physical locations on and off campus, by unifying our wired and wireless network access control and firewall rules, and by expanding our virtual private network (VPN).

X X X T E

2. Provide a secure computing platform using Virtual Desktop Infrastructure (VDI) for students, faculty, and staff with personally-owned computers and mobile devices.

X X X X T

3. Reduce reliance on passwords by integrating two-factor authentication with our virtual private network (VPN), virtual desktop infrastructure (VDI), and with key applications.

X X T E

4. Protect our systems from current and future viruses and other malware by protecting against accidental execution of unauthorized applications, and by adding protections against zero-day vulnerabilities.

X X R

9. Use universal design standards to ensure that information resources are easily accessible and intuitive for use by our students and other constituents having a diverse range of physical, perceptual and cognitive abilities.

1. Partner with Marketing Communications to ensure that all areas of IC websites are compliant with the Americans with Disabilities Act (ADA).

X X X X G Y, E

2. Partner with Student Accessibility Services and Human Resources to increase awareness of and training on accessibility issues associated with digital information.

X X T Y, E

3. Ensure that new information systems meet a specified level of accessibility and acceptable interface design. X X T Y, E


Theme 2: Teaching and Learning

We will deliver innovative and effective technologies, resources and services to enhance teaching and learning. Year Run, Grow,

Transform

Yield, Engagement,

Gap

Goals Objectives 1 2 3 4 5 1. Establish services and resources to strengthen and innovate teaching and learning practices and outcomes through the use of technology and proven instructional design methodologies.

1. In partnership with faculty, establish professional instructional design services to support, enhance and innovate teaching and learning practices.

X X T E

2. Provide infrastructure, services, and programs to support the use of emerging approaches to teaching and learning.

X X X T E

3. In partnership with others on campus, seek to provide more unified instructional technology services through collaboration with the Library, Center for Faculty Excellence, and school-based technology support staff.

X T E

4. Work with the Center for Faculty Excellence to establish a three-year pilot program with a cohort of five to eight faculty to explore ways technology can promote and support experiential learning.

X X X T E

5. Partnering with the Provost, Deans, CFO, and President develop an overarching strategic vision / plan for the application of technology to teaching and learning.

X X

6. Enhance student performance and track student success by providing services and tools for early warning, next-generation advising, personal pathways, and adaptive learning.

X X T E


Goals Objectives 1 2 3 4 5 R/G/T Y/E/G 2. Utilize predictive analytics to foster a better understanding and optimization of student learning, instructional effectiveness, learning outcomes, and the environment in which learning occurs.

1. Facilitate assessment of learning at the course, program, and college levels; and leverage technology solutions such as Taskstream to assist departments in collecting this data.

X X T E

2. Establish tools to mine unstructured data to provide insights into student success and risk factors.

X X T E

3. Champion the innovative use of technology to promote innovative teaching and advance the educational mission of the college.

1. Expand the availability of technologies that support various teaching and learning models and spaces, such as traditional, hybrid learning, flipped classrooms, adaptive learning, large lectures, digital and online content and curricula.

X X X X G E

2. Create technology-enhanced “huddle spaces” throughout campus to encourage student collaboration. X X G E

3. Establish a “Teaching and Learning through Technology” strategy to leverage the College’s academic, co-curricular and residential experiences.

X T E

4. Develop opportunities and resources to pilot and experiment with emerging technologies and to assess how their use impacts student learning, motivation, retention, and related outcomes.

X X X T E

5. Partner with the Provost’s office, the Center for Faculty Excellence, and others to showcase creative uses of technology, and to foster opportunities for the faculty to collaborate across schools on their use of technology for the purpose of facilitating the advancement of knowledge and interdisciplinary practice.

X X T E



(3. Continued)

6. Explore use of cloud-based web services (e.g., Amazon Web Services (AWS), Hadoop, Github) for computation, data storage, and web hosting for undergraduate and faculty research.

X X

7. Partner with the academic community to obtain external funding for technology-related teaching & learning initiatives, both through the identification of funding sources and opportunities, and by ensuring that our cyber infrastructure meets grant requirements.

X X T E


Theme 3: Campus Engagement

We will provide technologies and services to enhance communication, partnerships and interactions between members of the campus community, and strengthen the connections between a student's curricular, co-curricular, and residential experiences.


Yield, Engagement,

Gap

Goals Objectives 1 2 3 4 5 1. Develop unified communication services to support a student’s connection with the college throughout their entire lifecycle of interactions with IC.

1. In partnership with Admissions, Institutional Advancement and other departments, enhance our web portals to provide a seamless engagement experience for students throughout their involvement with the College.

X X X G Y, E

2. Implement a comprehensive Customer Relationship Management (CRM) system to manage communication and interactions with our students throughout their lifecycle of involvement with the College.

X X X T Y, E, G

2. Utilize technology and related services to establish connections and promote synergies among the college's academic, co-curricular, and residential experiences.

1. Establish a “classroom without walls” to pilot the use of portable technology to support experiential learning any place on campus or in the community.

X X T Y, E

2. Implement a pilot “smarter student” initiative to improve program and facilities design by studying the students’ activities and behaviors and their impacts on student success, through the use of real-time data from wearable devices students use both in and outside the classroom.

X X T Y, E

3. Partner with the academic community to provide real-world experiential learning opportunities for our students through work-study and internship opportunities within DIIS.

X X G Y, E, G



(2. Continued)

4. Partner with vendors, alumni, and other organizations to identify and encourage internship opportunities for our students and recent graduates. Provide a portal for connecting potential interns with employers.

X X X T Y, E, G


Theme 4: Operational Innovation

We will leverage analytics, technology, and process innovations to advance the development of institutional strategy, improve business processes, increase operational effectiveness, reduce costs and to support continuous quality improvement.


Yield, Engagement,

Gap

Goals Objectives 1 2 3 4 5 1. Establish an integrated analytics, business intelligence and institutional research program for the campus.

1. Establish a contemporary, integrated, and comprehensive analytics organization, combining resources from information technology and institutional research.

X X T Y, E, G

2. Develop a comprehensive analytics, data management, and business intelligence strategic plan. X T

3. Establish a modern, innovative, and robust technical infrastructure for analytics and business intelligence, including strategic and operational reporting tools, and an enterprise data warehouse.

X X X X X G

4. Establish Data Governance and Data Management programs. X X T

2. Leverage data analytics to inform institutional strategies and decision making, and to optimize business outcomes.

1. Provide enhanced financial planning and forecasting tools. X X G Y, E, G

2. Leverage data analytics to increase applicant yield, to reduce the gap of unmet student financial need, and to increase alumni and community engagement.

X X X T Y, E, G

3. Implement advanced analytic capabilities to use existing data in our current systems of record and other sources to plan and improve teaching and learning outcomes, student recruitment, engagement, and philanthropy.

X X T


Goals Objectives 1 2 3 4 5 R/G/T Y/E/G 3. Improve the efficiency and effectiveness of college operating units through business process reengineering.

1. Leverage experiences gained from the ECM project to establish a business analysis and business process reengineering services team to partner with College operating units to improve their efficiency, effectiveness, and service.

X X T

2. Partner with Provost's office to automate key academic related business processes X X X X

3. Leverage automation, including digital workflows and other technologies, to improve efficiencies and effectiveness throughout the College.

X X X X G

4. Perform business process analysis on key College services and operations to identify inefficiencies and areas for improvement.

X X X X G


The chart below provides a high level overview of all of the initiatives in the Strategic Plan by theme and year they are scheduled to start.


ORGANIZATION & PEOPLE TRANSFORMING IT … · initiative. Goal: our aspirations for this ... Assess...

Documents

Transcript of ORGANIZATION & PEOPLE TRANSFORMING IT … · initiative. Goal: our aspirations for this ... Assess...