Organisational Design: Aligning Your Organisational Structure with Business Goals
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Organization Design Back to Basics
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The session is aimed to explain the importance of organisational design on the success of the organisation and how a good design helps communication, productivity, and innovation. Successful design creates an environment where people can work effectively as many productivity and performance issues can be traced back to poor organisation design. The session will be able to answer questions like, is your organisation well designed? How do you know? What are the classical mistakes in organisation design and how to avoid them? Kifaya will share her experience by presenting case studies on the difference between well and poorly designed organisations and how they are aligned to company strategy. Kifaya Thallam, HR Advisor- Group HR, Tawazun
Transcript of Organisational Design: Aligning Your Organisational Structure with Business Goals
Organization Design Back to Basics
OD – OD
O Design
O Development
3 I
Why Design
Smart Leaders Have 3 Levers to Pull
Strategy
Talent on the Top
Organization Design
Why Now
5 I
External Triggers
Complex Strategy
process Customer Satisfaction Leadership Policy & Strategy
Impact of Society Resources
People Satisfaction People Management
Business Result
COMPETITION
Asia
9 I
Emerging Markets
• Asia
• Africa
• India
Cost
Technology & Science
Demanding Customers
Changes in Demography
Design
2
1
Internal Triggers
3
4
5
Strategy Change
Process Efficiency
New Business/ Product
Merger & Acquisition
Performance
The Neglected Lever
Design
Art & Science
Not only Boxes
Case Study
• A Hands on –Design
I am…The ODDDDDDDDDDDD!
Why Is HR Not Invited To Those Meetings?
19 I
Zooming in on Reality
PRESENTER NAME COMPANY NAME
Don’t Speak Business Language
Police Attendance
Performance Appraisal Chasers
Purchase & Procurement
Commercial Manager
Associate Manager
Oman Office Repr.
Sr. Marketing Officer
Marketing Officer
Marketing Assistant
Marketing Coordinator
20 10/26/2014
Sales & Marketing
Sr. Logistics Officer Sr. Sales Officer
Sales Officer
Sales Assistant
Logistics
Sr. Purchase Officer
Purchase Officer
Purchase Assistant
Purchase Coordinator
OPERATIONS DIVISION
Director of Operations Division
Planning
Lead Planning Engineer
Planning Engineer
Planning Assistant Logistics Officer
Logistics Assistant
Current
Diagnosis Phases
Design Framework Models
• McKenzie 7S
• Star Model
• Burke-Litwin
• Weisberg six box
• Nadler & Tuchman's
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Design Framework Galbraith’s Star Model
Processes
People
Rewards
Structure
Strategy
Source: 2009 Corporate Executive Board, Corporate Leadership Council’s “Frameworks for Organizational Design”
Org. Structure
Diagnosis Phase
• Talk to the CEO • Make the CFO your best friend • Learn the business terms • Understand the operation • Stay away from Theory • Attend management meetings • Read Audit reports • Review Customers complaints / feedback • Listen to the second line too
Constraints
People Capabilites
Assesment
Market Advantage
Benchmark
Unit-to Unit
Links
Diagnosis Highlights
Think Design….
Purchase & Procurement
Commercial Manager
Associate Manager
Oman Office Repr.
Sr. Marketing Officer
Marketing Officer
Marketing Assistant
Marketing Coordinator
30 10/26/2014
Sales & Marketing
Sr. Logistics Officer Sr. Sales Officer
Sales Officer
Sales Assistant
Logistics
Sr. Purchase Officer
Purchase Officer
Purchase Assistant
Purchase Coordinator
OPERATIONS DIVISION
Director of Operations Division
Planning
Lead Planning Engineer
Planning Engineer
Planning Assistant Logistics Officer
Logistics Assistant
Current
Business Development g
corporate Communications
Market intillegance
Commercial
Sales
Sales Account MENA
Sales Account GCC
Customer Care
Contact Center
CRM
31 I
Proposed Commercial Department
Specialized Team Critical Roles
Critical Roles Specialized Roles
Business Development
Corporate Communications
Market
Sales
Sales Account MENA
Sales Account GCC
intelligence
Commercial
33 I
Commercial
Name Posistion
Customer Care
CRM Social Media
Sales Support
Contact Center
New Roles
Raj
Store keeper Peter
Purchasing supervisors.
Adnan
• procurement Manager.
Procurement Suppliers
Development Saeed Manager
Warehouse & Logistics
Mirli Head of Supply chain
Supply Chain
34 I
Proposed Supply Chain Department
Navas
Customes Clearance
Clarity of Roles
Technical Manager QA/QC Engineer
General Manager
Technical Supp. Engineer
35 10/26/2014
Personal Assistant HSE Officer
QA/QC Officer Production Engineer
Test
Maintenance
Stores
Planner
Operators
Name
QM Name Posistion
QC
Head of Quality
QMS
Data Center
Configration
QC
Calibrationn
QC Inspectors
36 I
Proposed Quality Department
Meeting the Q Standards
The Art of Design
CHALLENGES
“The Organizational structure is pretty simple: we do the work –they take the credit”
My meeting with the CFO !
ME NO , NO, NO
Built on projections not facts
Your structure will deplete the Revenue!
Specialized skills = High Salaries
NEWSPAPERS & MAGAZINES
NEWS
TELEVISION RADIO
BLOGGING FACEBOOK
f
TWITTER MESSENGER
msn
Social Influence
41 I Your footnote
A Message to HR Professionals
• Learn to Speak the Business Language
• Challenge the Debate
• Resist The Resistance
• Love what you do !
