Learning Objectives

The meaning and importance of OB.

Feature of OB.

Objective of OB.

Goals and purposes of OB.

Multidisciplinary context of OB.

Challenging $ Opportunities

INTRODUCTIONOrganization is a an integral part of

our life. In fact our life is a continuous process which move one form of the organization to another , e. g. family, school, college, office etc.

OB is combined of two words, Organizational+ Behavior

DEFINITION

Mc Shane, Glinow and Sharma

‘’The study of what people think, feel and do, in and around origination’’ It is human tool used for human benefits. It apply broadly to the behavior of the people in all types of people. e.g. government, schools ,business etc.

DEFINATIONDavis and Newstram

Organizational Behavior is the study and application of knowledge about how people act within the organization.

Fred Luthans:Behavior is directly concerned

with the understanding , predication and control of human behavior in organizational.

OBJECTIVE To maximize profit.

To compete with other players in industry.

To produce goods and services of good quality.

To ensure welfare of the employees.

To make efficient use of resources and achieve growth.

Coordination.

Achievement of common goal

IMPORTANCEOptimal utilization of resources.

Efficient Management.

Coordination and communication.

Promoting growth.

Training and development.

Optimum use of human resources.

DETERMINANTS PEOPLE;

People constitute the internal social system of the organization. This system consist of individual and groups- large group as well small groups_ who expected to perform the task allotted to them.

The way of people work, think and behaves the secret behind the organization existence.

Structure;Structure refer to how work design

at micro level as well as how various function , dept., division and overall organization design at macro level.

Different people perform diff. types job because diff. job are required to fulfill the objectives. All people are inter related so that their work can be effectively coordinated.

Job Technology; Job means the total work allotted to individual at

the work place. Job also affect behavior of a person .If individuals or group are allotted work according their choices then they behave in a good manner. Therefore it become more important to give more attention on job. Similarly people behave also affect by techniques.

The behave of people remain positive if they provided techniques and equipment as their choices, otherwise it affect reverse

EnvironmentNo organization is established in a vacuum.

It is very important part of the society where it is established. Different part of the society e,g, Family , govt ,social organization etc all these create environment. The behavior of the people is affected by these factors.

So it is the function of OB to study the affect of these factors of the environment on the behavior of the people

PROCESS OF OB

Behavior Analysis

Understanding of Behavior

Predication of behavior

Control on Behavior

Organization Effectiveness

Feedback

Case Study Alok suffered brain damage at the age of two years

after a nasty attack of Dehydration. With the result , his face and eyes turned slightly distorted and voice lisping. However when he grew , he showed keen interest in study and his family members including parents and his elder brother encouraged him. This encouraged along with his hard work brought a good result for Alok. He passed CBSE 12th standard with 93% marks and M.A. Economics with 76% .After completing his education, he applied for job in four companies ,one after another.

Based on his marks , he called for interview at all these places but was rejected because of his disability. In most of the interviews, Alok was sympathized but nothing more. In spite of such failure, he did not lose his patience.

CPM is a prominent fast moving consumer good company. It is perceived as socially responsible company with plenty of work for weaker section of the society. It is considered employer of choice because of it progressive HR policies.

One of these policies is that the company would be equal chances employer and will not discriminate the candidate in any ground. The company advertised for the post of Research A analyst for its marketing research function

Alok was very enthusiastic for this position as was having academic record for the position of high percentages marks. He applied for the job. The selection process of that company for this post consisted of aptitude test and interview.

If need be the interview may be at two stages-Preliminary and final. Three official of the company were involved with the selection process – Marketing Research Manager, HR Manager and assistance HR Manager.

The trial screened of the application and 12 candidates are short listing.

Including Alok, for test and interview. On the designated day, the aptitude test was held which was conducted by an official of the company of a lower rank.

When Alok entered in interview room, all the three were highly surprised and felt awkward as they never expected a disabled candidate in interview. Three was completely silence in the room. This silence was broken by Alok when he introduced himself..

After he took the seat, no one asked any question as they were not sure what they ask.

After a pause, AHRM, a women ,asked gently, “Hello Alok” how did you find in aptitude test. Alok replied very easy Madam; only the time series problem seemed to have an error in the frequency distribution

This sentence rattled her as she had not seen the test paper. MRM asked a few question and said to Alok, “You may go now” . This surprised Alok and said ,”you mean interview is over”

But you not asked me about my academics. Further , “I would like to know about the job too”

Then AHRM said , “we will get back to you”.

For Alok this was not a new sentences as he heard this line in his earlier interviews also.

After the interview all the candidates was over, the trio engaged in finalizing the list of candidates to be called for further interview. All the three agreed for four candidates. AHRM raised the issue of considering the name of Alok.

Meanwhile, she checked the test paper and found that the mistake pointed out by Alokwas genuine. Further, in the aptitude test , Alok `s score was the highest. On the ground of Alok was intelligence, she insisted that Alok should be called for further interview and his merit should be judgedonthe basis of his overall suitability for employment but it does not mean we should hire a person with a medical case.

We do not mean know how much money we have to spend on his medical bills. Further ,suppose he was a fit in the office, it will distract the attention of all us unnecessarily.

Both HR professionals sought the view of MMR on this matter. He advised, It would be very difficult t accommodate him in a team work as he might be a case of laughing stock. However , his analytical mind can be used in data analysis which does not involve team work. I have full sympathy with that guy. HRM could not take the final decision about Alok and postponed it for the next day

He narrated the matter to head- HR.

Next day ,AHRM met head- HR and enquired about Alok`s case. The head asked similarly, why are you so anxious about him?

AHRM replied , “He is really very intelligent and narrated about his score in the test as well as error in the test paper”. She insisted that Alok should be hired. Not only he will be an asset to marketing research but it will send a massage that we are genuinely concerned with our policy of being equal chances employer and socially responsible organisation.

On this issue , the head had a lot of discussion including some hot discussion too with her. He had lot of respect for AHRM because of her ability and hard work. Ultimately , out of disgust, his final words were, “Issue him an appointment letter there is no need for final interview. He will be allotted a seat in any corner of the office so that he does not distract anyone.”