Oracle Utilities Lifecycle Management ServicesAn Oracle Utilities Professional Services Offering

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Information Maximizes Your Investment

In the utility business, achieving maximum return on investment in a new software system takes a lot more than selecting the right product from the right vendor. In fact, one of the toughest challenges facing a utility is how best to maintain, support and even expand a new system. The sheer complexity of the project can be overwhelming: configuring the product, developing interfaces to other systems, converting the data, training end users, adapting business practices... the list goes on. If a utility expects to get all the operational and financial benefits of a new system, someone obviously has to manage the full range of tasks that make up the post-implementation lifecycle – just like one manages an investment portfolio to ensure maximum return. Oracle Utilities Lifecycle Management Services has the team, the structure and the focus to guide our customers through the full lifecycle of their investment with maximum results.

Oracle Utilities Lifecycle Management Services Delivers Value Based on Utility Mark et Experience

Unlike other competitors in the marketplace, Oracle Utilities offers utilities a very large services and support organization which is solely dedicated to the implementation of Oracle Utilities products. This services organization consists of seasoned Oracle Utilities consultants, many of whom actually have worked in utilities during their careers. Focusing on utility business practices and requirements and using their superior knowledge of Oracle Utilities products, Oracle Utilities service consultants manage implementations more effectively, quickly and cost-efficiently than anyone else. A long-term support partnership with Oracle provides our customers with access to the full spectrum of Oracle’s resources through one single point of contact, 24 hours a day, and 7 days a week.

Post-implementation Lifecycle

Oracle Utilities has created its Lifecycle Management Services program to address the full spectrum of the post-implementation lifecycle of each of our applications. From stabilization to daily maintenance and upkeep, through system optimization and enhancement, and including long-term strategic planning and version upgrades, Oracle offers value-added Oracle Utilities Lifecycle Management Services to help ensure the system continues to perform effectively.

Oracle Utilities Lifecycle Management Services maximizes efficiency.

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Application Management

As the cornerstone of the post-production services program, our application management service evolves over time to support each of our customer’s changing needs and requirements. Oracle believes that by providing our customers with the means to expand the scope of their application maintenance beyond support of the base product, we can provide our customers with the ability to maximize the return on the software investment.

Proper application maintenance is central to maximizing the efficiency of any commercial application. While the standard license and service agreement covers base product maintenance, our application management service expands the scope of coverage to include assistance with day to day system operation including data correction and management, the application of patches and updates, support of custom code such as interfaces and plug-ins, and development of new code, even version upgrades. Oracle’s Lifecycle Management Services provide our customers with the ability to extend their system support, and even their system functionality, through a trusted partner who knows the application and the business better than any other vendor in the market.

Environment Management

Because proper environment management and maintenance is critical to the successful long- term operation of any application, Oracle provides environment management as part of its post-production services offering. These services are designed to optimize the performance of the application over the full lifecycle of the application and can be structured to include scheduled system maintenance activities or it can be based more on the impromptu needs of the customer. Oracle’s technical team works in conjunction with each customer’s own technical staff to identify opportunities for improvement and long-term environment strategies.

On-Site Support

While most of our services can be successfully delivered remotely through a secure VPN connection, many customers also opt for on-site support. On-site resources can be used to ensure the success of particular initiative, to provide support in the time of a crisis situation, or as long-term resources embedded within the customer’s functional or technical teams taking staff augmentation to a whole new level.

Regardless of the circumstances or the drivers, embedding Oracle resources within the customer’s own team provides the customer with a direct link into Oracle’s Customer Support, Lifecycle Management Services, Product Development and Product Management organizations. This approach allows for maximum visibility into issues and bugs and gives the customer instant access to subject matter expertise that can take years to develop internally. Taking advantage of Oracle’s embedded resource model can provide the customer with a fast-track option for building the skills of its own team, or the ability to focus its own resources on other needs by outsourcing key areas of support. Either way, the customer’s long-term goals and objectives are the key drivers in determining the right level of support.

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Advanced Consulting Services

During the lifecycle of any application, changing business drivers will inevitably alter the way the customer originally intended to use the system. Regulatory mandates or even changes in staff or technology may cause a customer to revisit its strategic objectives. To account for those unexpected shifts in direction, Oracle has developed a comprehensive suite of advanced consulting services. The intent of these services is to enable the customer to drive long-term strategy and gain efficiencies in the use of the application, even while the business or regulatory drivers continue to shift.

Value in a Trusted Business Partnership

Each service offered by the Oracle Lifecycle Management Services team adds incremental value to our customers and is designed to have a positive impact on ROI. As our customers take advantage of more of our services, our relationship develops from support or services vendor to that of a trusted business partner. What better way to protect your company’s investment than by partnering with the vendor in a long-term strategic relationship?

Communication Strengthens a Partnership

Open communications between our customers and the Oracle team is the cornerstone of Lifecycle Management Services and its long-term partnership philosophy. With information flowing both ways about issues, concerns and long-term goals, the customer and Oracle can plan workflow and allocate resources effectively throughout the term of their agreement. Consequently, our approach to account management is a team approach. Together, the customer and Oracle can plan a course of action that not only will satisfy the customer’s strategic business needs but also manage costs and enable the utility to determine where and how it spends its available support funds.

With Oracle Utilities Lifecycle Management Services, a long-term customer partnership extends beyond the duration of a particular project.

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